NYX Cosmetics Logo
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15 User Reviews

5.9

Overall Score

LAST UPDATED: June 7th, 2021
NYX is a makeup brand that is both fashionable and affordable. Founded in Los Angeles in 1999 by Toni Ko, NYX has now grown into an internationally known brand. “Goddess of the Night” is the motto of NYX, promoting confidence and class while also adding a fun twist to their products.

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The Good

  • Loyalty Program
  • Free Shipping on Orders Over $25
  • 100 Percent Money Back Guarantee
There are a lot of benefits for the customers that sign up for emails from NYX. They receive the latest news on upcoming events and sales for makeup and others products. Customers will get special offers and discounts when they are members. Checkout is a lot quicker when you sign up because NYX will save your information as well as a record of you previous orders. The best part of signing up is that it is free to do so. NYX offers every customer free shipping on orders of $25 or more. When customers order online, they can also track their purchase while it is in transit to be delivered and anticipate its arrival. There is a 100% money back guarantee when customers aren't satisfied with their purchase. Customers simply need to call the number listed on their website to speak with a representative and return the product. Customers have 60 days after purchase to decide whether they are satisfied or not. They may also exchange the product if they are unsatisfied with the product they purchased, but are interested in trying another.
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The Bad

  • Free Shipping May Take Up to Two Weeks to Arrive
  • No Tutorials
  • No Rewards Programs
While the free shipping on orders over $25 is a nice feature, if customers are hoping to receive their purchase sooner than 1 to 2 weeks, they will have pay for quicker shipping. If the item they ordered is a sale item, it may take even longer due to high volume in orders. NYX does not offer any sort of tutorials or help on how to use and apply their products. Tutorials would be very helpful to those customers who are unsure of how to get the look they want or apply a product that they are unfamiliar with. Customers can sign up to receive special offers and sales through their email. But there is no way for customers to build up points for spending money online. While they may be the first to know about a sale or new products, it would be nice if they could be rewarded for being a return customer.
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The Bottom Line

NYX offers a wide variety in products and are very affordable. NYX gives customers free shipping on $25 or more. They also have 100% money back guarantee when customers are unsatisfied with their purchase and would like to return or exchange it.
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Star Rating

3.4

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15 Reviews

Review Breakdown

5 grade

40%

4 grade

20%

3 grade

7%

2 grade

0%

1 grade

33%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Emma Lomuto Patchogue, NY

I ordered 3 loose pigments and an eyeshadow palette in Dec. 22, 2017. I received a confirmation email within minutes. Then the next day, I had a tracking number and an estimated delivery date of the 28th of December, with UPS. Today is 12/16/17, I received my products, well packed. I also emailed their customer service to ask where the items were shipping from, because I could not find it anywhere. I received a response the next morning. I was very worried after reading nothing but bad reviews, so I wanted to leave this review because I did not have any issues at all ordering from the NYX website. The only thing is the website did not update any tracking or shipping info at all, it still says processing. So I would just continue to check with the delivery company about the purchase.

3 years ago

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Misty

I've placed 4 separate orders in the last 1-1/2 weeks. Got order confirmation email immediately for each and every single order was shipped out within 24 hours and received within 48 hours of online order. Orders were correct and I loved ALL of the varied products I received. They went the extra mile with great packaging, too. Great company with great products!! Would highly recommend and I have done so. Will totally be back for more as my needs arise.

4 years ago

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Sarah Gilbert, AZ

The quality of makeup is great! It applies easily and will last forever, keeping you looking like your makeup is freshly done at all times!

2 years ago

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Jamie Neider Kaysville, UT

Best eyebrow pencil. Only problem is trying to track down my color, which it's often sold out of.

1 year ago

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Dee Farquharson Washington, DC

Nice products for low prices. I do love their collections and engraving options. I use them mostly for lippies.

2 years ago

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Review Source

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H Moore Lehi, UT

NYX Cosmetics has a great product line of make up. We love their lipsticks because they don't bleed.

3 years ago

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