M.A.C., which stands for "Makeup Art Cosmetics", is a cosmetic manufacturer headquartered in New York City. The company's products were initially designed for professional makeup artists but are now sold to everyday consumers worldwide. M.A.C. can be found online, in department stores throughout the world and in M.A.C. stores.

M.A.C. sells eye shadow, lipstick, lip gloss, foundation, concealer, nail polish, mascara, fragrance, skincare products, stage makeup and beauty tools.

Top Ranked Companies

company logo
#1 Thrive Causemetics chevron_right
8.2 Overall Score
2.7
starstarstar_halfstar_borderstar_border
(303)
company logo
#2 ULTA chevron_right
8.1 Overall Score
4.1
starstarstarstarstar_half
(173)
company logo
#3 Sephora chevron_right
7.4 Overall Score
4.4
starstarstarstarstar_half
(91)

The Good

  • High Quality Products
  • Great Features
  • In-depth How-to Videos

M.A.C.'s products are tried and tested by professional makeup artists to ensure that they are high quality. M.A.C. is one of the only makeup stores we reviewed that also offers a Live Chat feature for customers to ask advice from M.A.C.'s experts (the other store that offers Live Chat is Urban Decay). Customers can get assistance with general makeup advice, application techniques, shade matching and more. This service is available Monday-Friday 10am-10pm EST.

M.A.C. has several different site features to help online customers learn how to choose the most flattering makeup and apply it correctly. The Color Play feature that allows users to search for new makeup based on a specific color that they like or already use. The Finders feature enables customers to customize a makeup palette for their eyes and cheeks, find brushes, find mascara and discover new makeup shades that correspond with their preferences. The Videos section of the site has two options: Instant Artistry or Artists Up Close. Instant Artistry features quick technical skills that professionals use, and Artists Close Up is a series of in-depth how-to videos that share tips, tricks and techniques for applying makeup.

Customers can create an account on M.A.C.'s website that allows them to track their orders, receive M.A.C. Messages, write reviews, save their favorite items and more. Customers who sign up for M.A.C.'s free emails will receive information about future products, services, events, special offers and exclusive access to new products online before they are available in stores.

M.A.C.'s website features an 800-number that customers can call for assistance. Those that prefer to email also have the option of sending a message to the customer service department. A representative from M.A.C. will respond within 24 hours.

The Bad

  • No Other Brands
  • No Loyalty Program

M.A.C. only sells M.A.C. products; customers who wish to purchase other makeup brands may prefer to shop at Sephora or Ulta, both of which carry several brands to choose from.

Unlike many of the other makeup stores we reviewed, M.A.C. does not offer a loyalty program to reward frequent customers. The only opportunity to receive a discount is by signing up to receive emails of promotional offers.

The Bottom Line

M.A.C.'s website features several tools to help customers select and apply makeup, as well as discover new products and techniques. M.A.C. is the only makeup store we reviewed that offers the option to live chat with one of their artists, so this is a distinct benefit of using M.A.C. However, M.A.C.'s product selection is limited to only their brand and frequent customers won't be able to reap the benefits of a loyalty program.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.4
starstarstarstarstar_half

44 Reviews

Review Breakdown

5 star
64%
4 star
18%
3 star
14%
2 star
5%
1 star
0%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border

Lkirton

September 16th, 2020 Park City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love my products that I have got from M.A.C. The staff is very knowledgeable and helpful. Great suggestions for the look I wanted. Quality products!

starstarstarstarstar

Kate Lillywhite

September 15th, 2020 American Fork, UT

Lovely high-end products! Feel like a celebrity when you apply these to your face. Weightless and full coverage...whatever look you are after they have a product to make you feel like a star!

starstarstarstarstar

Lottielyn Schwenke

September 14th, 2020 Orlando, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have super sensitive skin and M.A.C foundation is the only thing that doesn't clump on my skin or irritate it. My other favorite product is their primer sprays, refreshes and is an easy staple in my beauty routine. I also love that you can recycle their products because I run through eye liner like crazy!

starstarstarstarstar

Jessica Archuleta

September 13th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have used M.A.C for years! My favorite thing about their product is the quality and how long it lasts. I have had eye shadows that lasts for years.

starstarstarstarstar

Dayna

September 13th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

M.A.C. Has the best makeup. So many good colors to choose from. They have great costumer service and super high quality makeup. And it seems to last forever so it worth the cost.

starstarstarstarstar_border

Tiauna Anderson

September 10th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I recently bought a new eyeshadow pallet from the MAC store in my local mall and the team members were so great to work with. They helped me find the right colors to compliment my eyes. I definitely recommend!

starstarstarstarstar

Brittany Wilkinson

September 10th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love to visit the M.A.C. counter at my local department store. I love the unique, vibrant lipstick and eye shadow choices. M.A.C. also make one of my favorite foundations.

starstarstarstarstar

Shante Reeder

September 3rd, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Such an amazing selection of everything! I love the quality of all the products, and the price is very comparable to other makeup brands.

starstarstarstarstar

Annie Chow

March 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

There is nothing to not love about MAC. Definitely a treat to yourself for a reasonable price.

starstarstarstarstar

MaryAnn Hagblom

March 3rd, 2020 West Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Mac has great quality makeup. Their customer service was very helpful finding the correct colors for me.

starstarstarstar_borderstar_border

Cade Boudreaux

February 23rd, 2020 , FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

MAC is an alright store. It’s makeup catalog is massive but very confusing if you can’t talk to a worker. I tried getting my girlfriend some lipstick and was confused as it took me a while to get a worker to help.

starstarstarstarstar

Lindsey Newman

February 13th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love MAC makeup. Specifically the black track eyeliner and brush. The foundations I feel are a little heavy but the eye makeup is all so beautiful! The eyeshadow palats are stunning and it stays put.

starstarstarstarstar

Jamie Neider

February 5th, 2020 Kaysville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love MAC. Recently got the paint pot in Painterly and can't believe how well it works. Love the quality of their products.

starstarstarstarstar_border

Madison Kneiss

January 25th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The workers are very knowledgeable and the products are great quality. I wish the prices were a little cheaper.

starstarstarstarstar

ChanceyParker

January 19th, 2020 Jackson, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quality is great. The workers are usually helpful and even do demos on you to try out what colors you like.

starstarstarstarstar

Stephanie Byrd

January 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

M.A.C is my absolute favorite makeup company. The products and services are unmatched. The decor of the store is absolutely stunning. The products are long lasting as well. My favorite lipstick, "Ruby Woo" has lasted me well over a year. I highly recommend all makeup gurus shop here.

starstarstarstarstar

Tiffany

December 13th, 2018 Tempe, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

ABSOLUTELY LOVE THE MAC LINE!!!! Eye shadows are amazing as well as brushes, concealer, and lip products.

starstarstarstar_borderstar_border

Mia Hernandez

December 12th, 2018 Tempe, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

if your looking for good coverage make up mac is the place to go there foundation is very pigmented and fully covers however you can easily use to much and then your make up can come off looking cakey also alot for there foundation has a very distinct orangish under tone mac is an ok brand but is given to much hype to be honest

starstarstarstarstar_border

Katie Kearney

December 11th, 2018 Vienna, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Walking into a MAC store is awesome. There is so much variety and they have some really amazing products. Only downside can be the price. It's hard to leave that store without spending a decent amount!

starstarstarstarstar

Kathie Bowman

November 16th, 2018 Lakeside, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have used MAC for foundation. they have so many different shades of makeup. with being fair skinned they make it easy to find something that matches. Theres always someone there to help with any questions you have and always very welcoming

starstarstarstarstar

Lindsay Fritts

November 16th, 2018 San Diego, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Mac. They have great make up, that last for years, and I always feel like the people that work there really know what they are doing. I LOVE that their make up appointments are buy $50 worth of product, get your make up done free- I don't feel like I spent a ton of money on a make up appointment because I get product out of it. I only go here for my make up appointments!

starstarstarstarstar

Lesa Burgess

August 22nd, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

MAC has great service. I love their foundation & how smooth it is. Highly recommend the concealer as well and how much it will do for you. My favorite 2 products are both their lipsticks and the variety of colors they offer as well as the eyeliner gel. So easy to put on! Love MAC & have loved it for a long time!

starstarstarstarstar

Bella Houtz

August 17th, 2018 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Never been disappointed with a MAC product. Their foundation is my absolute favorite !! Can’t live without it.

starstarstarstar_borderstar_border

Hannah Cummins

August 1st, 2018 Gilbert, AZ

MAC has great products but they are a bit overpriced. Their products are good for specific skin types so make sure to test it in store before purchasing. Their customer service is always great.

starstarstarstarstar

Karen Nelson

July 29th, 2018 Alpine, UT

Mac Products are awesome and their stores are beautiful. The people who work there are completely helpful and professional. I like that you can find these products almost anywhere. They are an all time favorite.

starstarstarstarstar

Kimberley Hirt

July 26th, 2018 Buena Vista, VA

Love their products and their customer service is always super friendly and helpful.

starstarstarstarstar

Nana Asiata

June 5th, 2018 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Their makeup is great and have great quality brushes that my mom always uses!

history
starstarstarstarstar_border

L. Fowler

May 31st, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Love their make up but can be a little pricey. The sales people are always to friendly and informative.

starstarstar_borderstar_borderstar_border

Madi Thompson

April 15th, 2018 Ogden, UT

I haven't had the best experiences at the MAC counters. Their customer service lacks quite a bit. A lot of the employees that I've met haven't been the friendliest. Their product is good but the service isn't that spectacular.

starstarstarstarstar

Anne Marie Milne

April 15th, 2018 Layton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

M.A.C. is an awesome makeup store. I have gone in multiple times not knowing what kind of makeup to get and they have given me a free demo and done my makeup multiple times to help me figure out what I wanted. They are so kind and they have amazing makeup!

starstarstarstar_borderstar_border

Sandy

April 15th, 2018 Seaside, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Makeup is so high priced. I wish they would have more sales and promotions.

starstarstarstarstar

Brette

April 10th, 2018 Draper, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Mac has the best quality makeup I have ever tried! Artist that work there are more than willing to help teach you how to properly apply anything! This make up will stay on all day, it’s amazing!

starstarstarstarstar

Morgan

April 7th, 2018 Providence, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I love MAC products! Anytime I go to a MAC store, the employees are always helpful and nice.

starstarstarstarstar

Cassidy Gundersen

December 13th, 2017 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I cannot rave enough about how much I love MAC. Their makeup is to die for. They have so many different lines that match so many different occasions and needs. Their make-up is long lasting, beautiful and high quality. I’m a die hard MAC fan.

starstarstarstarstar

Kelsey

December 11th, 2017 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

MAC makeup is some of the best makeup I have ever used. I only ever use MAC eyeshadow because its quality is unmatched. It is pricey but it lasts a long time and it worth the purchase.

starstarstarstarstar_border

Lindsey

December 9th, 2017 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Mac has very high quality products, but I don't think they're worth it for the money. If you're passionate about makeup, then you might really enjoy their products.

starstarstarstarstar_border

Raquel

November 29th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Love al their products. Although wasn’t a fan of the girl who did my makeup. I don’t think she knew what she was doing.

starstarstarstar_borderstar_border

Hayley Lambdin

November 13th, 2017 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

M.A.C. has beautiful eyeshadow, primer, and mascara. However, their customer service is quite atrocious. The ladies are always super impatient and not very helpful.

starstarstarstarstar

Nichole Davidson

November 13th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

You know you're getting good product from MAC - eye shadows are blend well and are highly pigmented with a variety of different colors. I've always found exactly what I'm looking for in MAC's line. Employees have always been helpful and have given good advice. They haven't ever been pushy and knew exactly what I was looking for.

starstarstarstar_borderstar_border

Abbey Richards

November 6th, 2017 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This brand is very fancy. There are not very many stores where I live, so I don't go there as often. They only sell makeup, so it isn't much of a one stop shop for me.

starstarstarstarstar

Connie Mayer

November 2nd, 2017 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

M.A.C. has some of my favorite products. They prices are good too. They have very helpful personnel that help you choose and try out makeup. Their advice is really helpful.

starstarstarstarstar

Stevie

October 30th, 2017 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everything they have is high quality, lasts a long time and is a good value!

starstarstar_borderstar_borderstar_border

Sandra Dubas

June 13th, 2017 Salt Lake City, UT

I like MAC foundation and bronzer besides that they do not offer any good products. All products are expensive for no good reason.

starstarstarstarstar_border

Lindsay H.

June 10th, 2017 Draper, UT

I love M.A.C. blushes. They come in a variety of colors and are pigmented. Plus they go on smoothly and last throughout an average day of wear.

  • 1