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LearningZen LMS

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LAST UPDATED: February 24th, 2020
LearningZen.com is an internet-based multimedia training platform for small businesses, nonprofit organizations, government agencies and individuals to educate and collaborate. Their philosophy is that "effective training is the foundation of a successful business." There is no software to download or tools to buy. Upon signing up for this online training platform, you can be up and running in a matter of hours. LearningZen believes in "enabling people to realize personal and organizational potential through education and training."

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The Good

  • Tools
  • Pricing
  • Customer care
LearningZen has been in business for 6 years and is currently owned by GoDaddy.com. They provide what is widely regarded as an inexpensive platform with several great tools-course builder, video upload hosting, tracks and paths, reports, metrics, notifications, certificates of completion, etc.. LearningZen offers a variety of ways to keep you in the loop and able to utilize your account. All accounts include book camp training upon signup. Standard phone and email support is from 8:30-5:30 MST. They also offer after hours phone and email support, as well as two additional hours of web-based training per year. The price you pay includes all of the features you want, so there's no concern over additional fees tacked on. There is no set-up fee, no fee for hosting your content, no limit on the amount of content, and no limit on the amount of courses you can create. LearningZen works closely with their customers to ensure that they are innovating their platform to meet the growing needs of their client base. They encourage users to reach out to their representative if there's ever a feature missing or any problems with the platform so that the designers can adjust and improve the product.
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The Bad

  • Online reviews
  • Transparency
  • No live webinar embedding
LearningZen has almost no online reviews. The couple that they do have rank them with 4 out of 5 stars but don't offer anything as far as an explanation why. They don't offer a free trial, only a free demo, all of which might be discouraging for potential customers looking at potentially spending $2,000 to get the platform up and running for their company. LearningZen lists all of the general features included in yearly membership, but doesn't go into much detail on their site. Instead, potential customers need to contact LearningZen to find out if, for example, "e-Commerce" actually includes all of the features of e-Commerce that they are looking for. Although videos and audio files can be integrated into lessons, there's no way to embed live webinars. There is also no "gamification" tool to allow teachers to create games with their course content. Similarly, LearningZen does not offer their customers the option to brand or customize their courses with their own company logos or domain names. LearningZen is not SCORM compliant.
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The Bottom Line

However, they are missing a few helpful features like live video and the ability to create games from course content. The pricing is straightforward: there are no hidden fees for extra features, not even setup fees. LearningZen offers a free demo, but no free trial. They emphasize the important of customer service and provide email and phone support during business hours, as well as 24/7 after-hours support, in addition to web-based training, FAQ pages, and a blog with helpful tips. Potential customers should be advised that this platform is designed for businesses; you'll need at least 25 users to justify the cost of even their most basic package. And while LearningZen strives to innovate their learning management platform, their system is not SCORM compliant, so customers may be paying for an LMS that is below the industry standard.
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