Docebo LMS Logo
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LAST UPDATED: June 27th, 2019
Founded in 2005, Docebo is a cloud-based service that provides management training and e-Learning solutions. Chosen by companies like Bloomberg, Pepperidge Farm, Sharp, IGA CocaCola Institute, Pearson, and Krispy Kreme, they're well trusted and rank in the top 10 for SaaS e-Learning solutions.

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The Good

  • Features
  • Plans
  • Customizable courses
  • Customer service
Docebo describes itself as a "feature-rich and highly secure online-only solution." Indeed they are not lacking in features. Docebo offers many features that are common to online training platforms, like course creation, the ability to create assessments, the ability to track and analyze course data, and eCommerce; however, they offer a number of features that are not always standard such as gamification, a free 14-day trial, custom domains, mobile compatibility, and web conferencing. They even have a coaching app that allows you to offer a "coach" to support learners and improve course completion for non instructor-led courses. Docebo doesn't limit features for the cheaper price plans. You simply pay based on the number of active users. You can even have an unlimited amount of registered users, but you only pay when a user accesses a course during the 30-day billing period. They also offer plans for as little as 50 active users for small businesses up to 500+ active users on a custom "Enterprise" plan. Your courses are all fully customizable with your own logo, colors, and layout. The platform is SCORM and xAPI (formerly TIN CAN API) compliant. Docebo receives great reviews for customer service. Not only are they available 24/7 (even during the free trial), they have a history of responding to customer concerns and resolving them quickly.

The Bad

  • eCommerce
  • Limited options for smaller companies
Some users have found the eCommerce features to be lacking. It doesn't allow you to do any custom pricing such as bundles, rebates, or sales; however, they do offer a free API that allows users to integrate some of these features. Another feature that Docebo is missing is built-in authoring. Although Docebo boasts that they are the go-to solution for any sized company-small to medium to Fortune 500, their lowest plan is more expensive than the lowest plan offered by many competitors. Some companies don't even have 50 employees, so they definitely wouldn't need 50 active users.

The Bottom Line

Docebo is one of the more well respected and recognized names in online training solutions. They have a robust list of features that come standard with all payment plans, including many that aren't all together common for their competitors. Android and iOS apps mean users can access courses on the go, and their eCommerce tools make monetizing your courses easy and painless. Docebo has four different pricing plans ranging from $230 per month to $600 (with a discount if you pay for an entire year up front), in addition to custom "Enterprise" plans for companies needing more than 350 active users. Though Docebo's basic package is still more expensive than many of its competitors, its 24/7 customer service and 14-day free trial certainly set it apart from the rest. Customers and small businesses looking for a comprehensive LMS software can try Docebo with confidence.
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