PureChat is a newer product in the live chat industry. The company was founded in August 2012 and was launched under a 30-day plan and received 1,000 subscribers within its first month. After a 2 year period, it had 100,000 users, which is pretty remarkable. In 2015, the company won a major award in Arizona. The company has a pretty outstanding platform, for being basic. The paid subscriptions offer an unlimited amount of chats per month, which is fair. We also found that it is a pretty customizable solution and there are a lot of other neat features included with the product. For small businesses, we found that PureChat might be enough to get the job done, in terms of website customer service needs.
Netop Live Guide is a highly secure live chat solution. Opening its doors in 2014, the company created its Live Guide system to ensure optimal operator efficiency, with intuitive controls and a customizable interface. The company's Live Guide system is known for its high level of security. Additionally, Netop's product provides great features like preview chat, remote assistance, and Audio/Video chat.
Userlike is a German-based web chat company that was founded in 2011. They offer a powerful chat platform that is one of the most customizable in the industry. They have partnered with several major businesses throughout the world, including: Service Alliance, Rakuten, MyShop, Shopgate, and more.
Userlike offers live chat and integrated customer service solutions for websites. At this time, they have not expanded into social media outside of Facebook, but Userlike might roll out an integrated solution in the future. The live chat feature is a software-as-a-service platform that can be integrated into a website by posting code. This process usually takes less than three minutes. There are two ways that an agent can interact with a customer, either on the web-based dashboard or through an IM client from a desktop or smartphone.
Userlike has one of the most robust integration platforms in the industry. Users can integrate their old existing, legacy API applications, or choose to use an API plug-in created for Squarespace, at least six e-commerce platforms, and other resources. Userlike is unique because they also easily integrate their platform into leading content management systems, such as SquareSpace or WordPress. Userlike is very easy to get up and running, just plugging some extra code into your website.
WhosOn is live chat software developed by Parker Software. This UK company first released WhosOn in 2002. WhosOn is one of the first software suites that allowed you to track and analyze a user’s trek through your website. It grew from an early analytics suite to a customer service platform.
In 2007, WhosOn was rebranded into a customer support and tracking solution. You can use the software to track customer behavior on your website. You can also use WhosOn in conjunction with a CRM platform, to prospect, engage, and chat to customers in real time.
The instant translation abilities of WhosOn lets customers in over 100 countries chat in 40 different languages. The company is committed to improving customer relations through live chat innovation.
WhosOn has some robust features that make it innovative with most CRM and e-commerce solutions. We found CRM solutions for Microsoft Dynamics, SalesForce, and Sugar CRM. We also found that WhosOn is one of the leaders in bringing video chat. Some platforms in the industry depend heavily upon third-party plugins for video chat and other core services.
Velaro, LLC is a company that was founded in February of 2000. They offer an easy-to-use chat service for different sized businesses. We found that it has great features for small- and medium-sized businesses, as well as a customized enterprise-level service level for larger companies.
Velaro is the largest privately owned chat provider. The company has been in business for over a decade, helping improve business website performance. Many users implement Velaro as a tool for increasing lead conversions, online transactions, and customer service improvement.
By and far, Velaro offers some of the most powerful integration packages in the industry. Velaro’s host environment is very easy to use. It does support the mobile customers that visit your website, but requires some tweaking for mobile support. We weren’t able to find mobile devices for your agents. One of the nice things about the application programming interface of Velaro is that it includes application programming interface support for 13 different e-commerce, CRM, and other chat interfaces. We also liked that you could really easily integrate Google Analytics. Not only does Velaro’s internal analytics provide a robust feedback tool for chat efficacy, you can also use Google Analytics to find out where users are getting chat help on your website.