PureChat is a newer product in the live chat industry. The company was founded in August 2012 and was launched under a 30-day plan and received 1,000 subscribers within its first month. After a 2 year period, it had 100,000 users, which is pretty remarkable. In 2015, the company won a major award in Arizona. The company has a pretty outstanding platform, for being basic. The paid subscriptions offer an unlimited amount of chats per month, which is fair. We also found that it is a pretty customizable solution and there are a lot of other neat features included with the product. For small businesses, we found that PureChat might be enough to get the job done, in terms of website customer service needs.
Livecom, the precursor of Casengo, was founded back in 2003. Their founders are Floris and Thijs van der Veen, who originally launched Livecom. Their Livecom solution is aimed at large enterprises. The founders of Casengo developed the product to help small businesses. Companies including Philips, ABN AMRO, BMW, and others have used the platform utilized by Livecom and Casengo. Overall, Livecom and Casengo both are aimed at helping companies respond to their customers better.
In 2011, the development team and Livecom started wondering about including small businesses in their proprietary web chat solution for businesses. The Casengo application was developed in 2012. The app has many integrations, being used easily with platforms such as Drupal, Magento, and WordPress. The Wordpress solution is a great fit for businesses because many websites now use the Wordpress proprietary platform.
The company is based in Amsterdam in the Netherlands. The website for Casengo features several helpful blogs on topics that range from creating efficient chats to e-commerce.