Provide Support is a website chat and monitoring solution for online support that started in 2003. The Provide Support mission is to empower companies with excellent communication technology and the company is committed to quickly helping customers with their online communication needs. The company's services include enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geolocation, referrer, and spell check for over 100 languages. Provide Support offers over 20 integrations with any CMS or shopping cart system. The Provide Support system is designed to work on any website, built alongside any technology.
Comm100 provides customer service and live chat communications solutions for businesses. All of its products are software-as-a-service, meaning a web-based solution for customers. Over 200,000 businesses around the world use Comm100 for their conferencing and customer support chat needs.
Comm100 was founded in July 2009. The first product was deployed to businesses in August 2009. Two years later, the company reached the 100,000-customer mark, in April 2011. For a while, all products and services were offered for free until the end of 2011.
The company is a member of M3AAWG, which unites against messaging abuse. Also, the company has won several awards, including the silver "Best in Bids Awards 2013 International." The company also works very hard to maintain high-level uptime for customers. In 2014, the company received a pending patent for MaximumOn, which makes sure that chat data centers are always online.
The company provides business communication tools that bolster a company's customer service and marketing abilities. We found that Comm100 Live Chat and Comm100 email marketing were the core products offered. The company develops its technologies from Microsoft, including ASP.Net, SQL servers, and Internet Information services.
Livecom, the precursor of Casengo, was founded back in 2003. Their founders are Floris and Thijs van der Veen, who originally launched Livecom. Their Livecom solution is aimed at large enterprises. The founders of Casengo developed the product to help small businesses. Companies including Philips, ABN AMRO, BMW, and others have used the platform utilized by Livecom and Casengo. Overall, Livecom and Casengo both are aimed at helping companies respond to their customers better.
In 2011, the development team and Livecom started wondering about including small businesses in their proprietary web chat solution for businesses. The Casengo application was developed in 2012. The app has many integrations, being used easily with platforms such as Drupal, Magento, and WordPress. The Wordpress solution is a great fit for businesses because many websites now use the Wordpress proprietary platform.
The company is based in Amsterdam in the Netherlands. The website for Casengo features several helpful blogs on topics that range from creating efficient chats to e-commerce.