Kayako is an India-based company that does chat and communication support for businesses around the world. Varun Shoor established the company in 2001. He formed the company and its first office in Punjab after dropping out of college. Shoor is a programming genius, learning programming when he was 13. Later in life, he started working on Kayako at age 17.
Shoor’s company does a lot of charity work, in addition to supporting open-source software platforms. In 2009, Kayako made cost-free full licenses available for charities. The power of Kayako is also available for free for open-source software companies, making it easier for them to support their users better.
One thing that really struck us about Kayako was that they have never received any type of external funding. The company, without a public offering, has been one of the most profitable companies in the web chat industry.
Kayako is a truly global company. They have offices in India. The company is now officially headquartered in London, reaching out to customers from most economically developed countries.
Kayako has a very large customer portfolio. Their solutions for industries include higher education, technology companies, and health care. Some of their leading customers include Pearson Education, University of Alberta, Sega, and other companies from throughout the world.
Founded in 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl, Zendesk offers two proprietary, cloud-based products for business users. The first product, which shares the same name as the company, is the primary means of customer-to-support interaction and features email, live chat, and other follow-up tools. The second product, Help Center, was developed in 2013 and allows businesses to build robust self-service solutions into their websites.
Originally based out of Singapore, Zopim was used by over 120,000 websites in 140 different countries. However, in 2014, Zendesk bought Zopim in an effort to give the best possible chat portal to its clients. Today, all Zendesk subscriptions include Zendesk Chat.
Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.
LivePerson is the industry leader in chat support software. It held the first chat patent more than 20 years ago, and continues to provide a comprehensive, robust solution to aggregate, manage and optimize chats across a number of digital channels. LivePerson helps more than 18,000 companies build conversational businesses and run them at scale. The results are dramatic with up to 3X more conversions than a standard website.
Zoho began in 1996 as a Network Management company called AdventNet Inc. AdventNet Inc. became known worldwide in 2001 when the company expanded operations in Japan. In 2005, the Zoho brand was created and they launched the Zoho Writer cloud business app. The company, headquartered in Pleasanton, CA, has grown over the years and strives to develop the future of live chat software.
Formerly known as Live2Support, ProProfs Chat is a major provider of online customer support solutions and offers a sophisticated "software as a service" platform to thousands of companies across the world. ProProfs Chat's mission is to provide enterprise-level live chat solutions, such as visitor monitoring, CRM and CMS integration, and functional mobile experiences, for businesses.
Freshdesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company focuses on providing easy-to-use, quality live chat software to business organizations worldwide. Freshdesk has expanded from the U.S to the U.K, Australia, and Germany.