Comm100 provides customer service and live chat communications solutions for businesses. All of its products are software-as-a-service, meaning a web-based solution for customers. Over 200,000 businesses around the world use Comm100 for their conferencing and customer support chat needs.
Comm100 was founded in July 2009. The first product was deployed to businesses in August 2009. Two years later, the company reached the 100,000-customer mark, in April 2011. For a while, all products and services were offered for free until the end of 2011.
The company is a member of M3AAWG, which unites against messaging abuse. Also, the company has won several awards, including the silver "Best in Bids Awards 2013 International." The company also works very hard to maintain high-level uptime for customers. In 2014, the company received a pending patent for MaximumOn, which makes sure that chat data centers are always online.
The company provides business communication tools that bolster a company's customer service and marketing abilities. We found that Comm100 Live Chat and Comm100 email marketing were the core products offered. The company develops its technologies from Microsoft, including ASP.Net, SQL servers, and Internet Information services.
Kayako is an India-based company that does chat and communication support for businesses around the world. Varun Shoor established the company in 2001. He formed the company and its first office in Punjab after dropping out of college. Shoor is a programming genius, learning programming when he was 13. Later in life, he started working on Kayako at age 17.
Shoor’s company does a lot of charity work, in addition to supporting open-source software platforms. In 2009, Kayako made cost-free full licenses available for charities. The power of Kayako is also available for free for open-source software companies, making it easier for them to support their users better.
One thing that really struck us about Kayako was that they have never received any type of external funding. The company, without a public offering, has been one of the most profitable companies in the web chat industry.
Kayako is a truly global company. They have offices in India. The company is now officially headquartered in London, reaching out to customers from most economically developed countries.
Kayako has a very large customer portfolio. Their solutions for industries include higher education, technology companies, and health care. Some of their leading customers include Pearson Education, University of Alberta, Sega, and other companies from throughout the world.
LiveHelpNow is a company that sells three core products: (1) Live Chat, (2) Email-Ticket Management, (3) Knowledge Base, and (4) Call Management. Each of these four products can be used individually or purchased in a bulk package. The prices quoted are per agent, so there is a steeper price associated with LiveHelpNow.
LiveHelpNow was founded in 2003. They are based in Willow Grove, PA. Companies have selected LiveHelpNow more than 120,000 times. The research and development team of LiveHelpNow is on the front line, staying in close touch with customers. Over 65% of the company is engaged in developing the LiveHelpNow product.
The company has a blog that discusses how you can further expand your customer support experience. We found that LiveHelpNow has several “out-of-the-box” features. These include integrations with Google Analytics, AdWords, Join.Me screen sharing and co-browsing, and SalesForce CRM.
We found that LiveHelpNow features a robust customer portfolio. The customers that they help include: Brandt Immigration, Final Draft, Southern Adventist University, and more. Their product can be deployed successfully across many different industries, ranging from legal to education.
REVE Chat is a live chat software company, headquartered in Singapore, that specializes in a list of other features, such as voice calling and video chat. The company started in 2014 and services can be integrated into WordPress, Facebook, Wix, Weebly, and a host of other sites.
Smartsupp is a live chat software company that is trusted by more than 150,000 companies. The company was founded in 2013 and is used by such companies as Skoda, Skypicker, and Conrad. A basic free account is available along with paid services.
Formerly known as Live2Support, ProProfs Chat is a major provider of online customer support solutions and offers a sophisticated "software as a service" platform to thousands of companies across the world. ProProfs Chat's mission is to provide enterprise-level live chat solutions, such as visitor monitoring, CRM and CMS integration, and functional mobile experiences, for businesses.