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Originally based out of Singapore, Zopim was used by over 120,000 websites in 140 different countries. However, in 2014, Zendesk bought Zopim in an effort to give the best possible chat portal to its clients. Today, all Zendesk subscriptions include Zendesk Chat.
Zendesk Chat's trigger features are some of the best in the industry; businesses have the ability to create an "if, then" situation to chat with customers. Zendesk Chat's triggers can be customized to start a live chat if a user goes to a specific area of the website or spends a certain amount of time on a page.
Zendesk Chat offers a free trial of its product. During the trial period, 30 agents receive access to Zendesk Chat's Advanced package. After the trial, customers can choose to either choose the package that best meets their needs or cancel.
For a basic chat option, Zendesk Chat provides some pretty powerful analytic tools, including the following:
Zendesk Chat offers a number of helpful chat tools, including the following:
Zendesk Chat offers a number of third-party app integrations with e-commerce and CRM platforms. Zendesk Chat works particularly well with Magento, one of the leading business platforms in the market.
Zendesk Chat is designed to either be a standalone product or be used with the rest of the Zendesk suite, which means that many of the features customers may wish to use are contingent upon a Zopim/Zendesk integration.
Zendesk Chat's service does have a number of limitations, including the following:
Unfortunately, Zendesk Chat does not show a company's business hours with the Lite and Basic packages, making it difficult for customers to receive appropriate support.
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