Zopim

Zopim Logo

Zopim

Average Pricing of $29 Per Month

Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Originally based out of Singapore, Zopim was used by over 120,000 websites in 140 different countries. However, in 2014, Zendesk bought Zopim in an effort to give the best possible chat portal to its clients. Today, all Zendesk subscriptions include Zendesk Chat.

JivoChat LogoJivoChat ›

--

Insufficient
Reviews

Olark LogoOlark ›

--

Insufficient
Reviews

P3chat LogoP3chat ›

--

Insufficient
Reviews

Zopim LogoZopim ›

--

Insufficient
Reviews

The Good

  • Triggers
  • Free Trial
  • Analytics
  • Tools
  • Third-Party Apps

Triggers

Zendesk Chat's trigger features are some of the best in the industry; businesses have the ability to create an "if, then" situation to chat with customers. Zendesk Chat's triggers can be customized to start a live chat if a user goes to a specific area of the website or spends a certain amount of time on a page.

Free Trial

Zendesk Chat offers a free trial of its product. During the trial period, 30 agents receive access to Zendesk Chat's Advanced package. After the trial, customers can choose to either choose the package that best meets their needs or cancel.

Analytics

For a basic chat option, Zendesk Chat provides some pretty powerful analytic tools, including the following:

  • Emailed analytics: Monthly and weekly reports to help you manage your client chat traffic
  • Powerful visitor profiles: Information on how customers access your site, including the referring site
  • Chat analytics: Length and quantity of chats
  • Agent analytics: Information on how much time each agent spent helping your customers

Tools

Zendesk Chat offers a number of helpful chat tools, including the following:

  • Customized chat profile: Users can connect their social media profile or enter detailed personal information
  • Pre-chat survey: Businesses can determine the background of the customer using the live chat services
  • Mobile integration: Users can utilize chat services on any Android or iOS mobile device

Third-Party Apps

Zendesk Chat offers a number of third-party app integrations with e-commerce and CRM platforms. Zendesk Chat works particularly well with Magento, one of the leading business platforms in the market.

The Bad

  • Standalone Package
  • Limitations
  • Customer Support

Standalone Package

Zendesk Chat is designed to either be a standalone product or be used with the rest of the Zendesk suite, which means that many of the features customers may wish to use are contingent upon a Zopim/Zendesk integration.

Limitations

Zendesk Chat's service does have a number of limitations, including the following:

  • Only one third-party application can be integrated at a time
  • Customers must use Zendesk in order to have access to screen sharing and other "real-time" solutions
  • Email reports are only available with the Advanced package
  • Only two chat triggers can be enabled with the Basic package

Customer Support

Unfortunately, Zendesk Chat does not show a company's business hours with the Lite and Basic packages, making it difficult for customers to receive appropriate support.

The Bottom Line

Overall, Zendesk Chat offers some great basic features, such as triggers, website analytics, and chat box customization. The free trial is also attractive. However, there are a number of limitations to Zendesk Chat's service, including the fact that only one third-party application can be integrated at one time.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

0

No User Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Be the first to leave a review