Zoho

8.3

Overall Score

1 User Review

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Zoho began in 1996 as a Network Management company called AdventNet Inc. AdventNet Inc. became known worldwide in 2001 when the company expanded operations in Japan. In 2005, the Zoho brand was created and they launched the Zoho Writer cloud business app. The company, headquartered in Pleasanton, CA, has grown over the years and strives to develop the future of live chat software.

The Good

  • Time in Business
  • Money-Back Guarantee
  • Advanced Security

Time in Business

The company is older than most of the other companies in the industry since they were founded in 1996. Due to their age, Zoho has a higher reputation and experience level regarding their live chat software products.

Money-Back Guarantee

Customers can cancel at any time during the first month of their monthly subscription plan and receive a full refund from Zoho. The company will then downgrade customers' accounts to the free plan of the service they were receiving. If customers have an annual subscription, they can cancel within the first 45 days of the plan to receive a full refund. After annual subscribers cancel, they will also be downgraded to Zoho's free version of the plan they had.

If Zoho fails to adhere to the annual subscription contract and does not address the issue in a timely fashion, they promise to offer customers a pro-rated refund for the remaining time of the contract.

Advanced Security

Zoho strives to create safe and secure products for their customers. They provide 24/7/365 video monitoring security as well as fire, flood, and theft security systems. Their network also features biometric access, encryption/intrusion detection, and other advanced technologies to prevent data insecurity.

The Bad

  • Auto-Renewal of Plans
  • Lack of Weekend Support

Auto-Renewal of Plans

The company has instituted an automatic renewal for customers who subscribe to their plans. Although this can be good for those who want continual services from Zoho, this system may worry those who do not want to renew their chosen plans. The auto-renewal continues to charge the user's credit card unless otherwise told.

Lack of Weekend Support

Although Zoho's customer support team is available 24 hours a day on weekdays, they do not have any weekend hours of operation. If an issue arises on the weekend, customers must wait until the next weekday to get the problem resolved.

The Bottom Line

Zoho has a long-time reputation of providing quality live chat software as well as offering full refund opportunities and security options for customers. However, they have an auto-renewal setup that may catch customers off-guard and their customer support team is only open on weekdays. Overall, the company's live chat services and products should not be overlooked.

User Reviews

4

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  • 8

    Daniel Coburn

    October 6th, 2017

    We use Zoho One which includes their chat software. We use it for customer service and sales inquiries. For the integration into the CRM and help desk solutions, it's excellent. And as a part of a single subscription it's virtually free.

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