WebsiteAlive

5.8

Overall Score

No User Reviews

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WebsiteAlive, founded in 2004, is a live chat software company. Currently, they operate out of Houston, Texas. They aim to create a link between companies and customers. Over 10,000 websites use their live chat software, including sport teams such as the Atlanta Falcons and Phoenix Suns. Their products work on both mobile phones and desktop computers.

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Overall
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0 User Reviews

The Good

  • Variety of Services
  • Integrations
  • Customization Options
  • Customer Support
  • Free Trial

Variety of Services

WebsiteAlive offers a variety of services to meet the needs of diverse customers. They offer both live chat software and live chat agents, through their AliveConcierge program. Their services include mobile chat, visitor tracking and invitations, chat transcripts, admin rights, and co-chat options. WebsiteAlive's live chat also had a wide variety of features. Their software allows pop-ups, return visitor recognition, surveys, call transfers, auto-greetings, and more. In addition, the basic software allows survey results, while the AliveChat Plus offers additional reporting and analysis features.

Integrations

WebsiteAlive allows customers to use live chat on both desktop and mobile devices. Their software integrates with several popular applications such as Hootsuite, Facebook Fanpage, Magento, Wordpress, and SquareSpace.

Customization Options

They also have many customizable features including the following:
  • Chat window
  • Multiple websites
  • Offline email form
  • Language and localization
  • Fonts
  • Proactive pop-ups
  • Chat button gallery
  • Operator profile photo

These customizations allow businesses to design their live chat to meet the needs of their customers.

Customer Support

WebsiteAlive offers a wide variety of customer support options. They allow customers to contact them via live chat, phone, and email. The company has email addresses for sales, technical support, and billing inquiries.

In addition, their website contains how to guides and a Knowledgebase where customers may type questions and receive helpful answers. Additionally, they offer a free downloadable eBook called The Road to Conversions. It outlines the basic features of their software and how to get started. Finally, they provide three downloadable pdfs--Live Chat Buyer's Guide, Click-to-Call Buyer's Guide, WebsiteAlive Best Practices.

Free Trial

They offer a free one-on-one demo for interested clients. A WebsiteAlive team member shows customers how to setup their live chat software. In addition to a demo, they also offer a free 30-day trial. Customers can cancel anytime during the free trial period. Some competitors only offer a 15-day trial period.

The Bad

  • Price
  • Limited Reporting with AliveChat

Price

WebsiteAlive's price is average for the industry, however there are many companies with much lower monthly fees.

  • AliveChat: $30/month (1 operator license) + $20 for additional licenses
  • AliveChat Plus: $50/month (1 operator license) + $40 for additional licenses
  • Enterprise: No online price

Limited Reporting with AliveChat

The basic software, AliveChat, offers very limited reporting and analytics options. It only provides survey results and a proactive pop-up invitation report. AliveChat Plus is required for more detailed analytics and reporting services.

The Bottom Line

WebsiteAlive's live chat software offers a variety of features and customizations. Their software integrates with many other apps such as Hootsuite, Facebook Fanpage, Magento, Wordpress, SquareSpace. In addition, they provide easily accessible customer support and have great educational resources. Interested customers can try a free demo and sign up for a 30-day trial. Their prices are higher than some competitors and there are few reporting options available with a basic membership. WebsiteAlive is a great option for many customers, especially the ActiveChat Plus software. However, we recommend comparing prices and features before choosing a company.

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