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WebsiteAlive, founded in 2004, is a live chat software company. Currently, they operate out of Houston, Texas. They aim to create a link between companies and customers. Over 10,000 websites use their live chat software, including sport teams such as the Atlanta Falcons and Phoenix Suns. Their products work on both mobile phones and desktop computers.
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Variety of Services
WebsiteAlive offers a variety of services to meet the needs of diverse customers. They offer both live chat software and live chat agents, through their AliveConcierge program. Their services include mobile chat, visitor tracking and invitations, chat transcripts, admin rights, and co-chat options. WebsiteAlive's live chat also had a wide variety of features. Their software allows pop-ups, return visitor recognition, surveys, call transfers, auto-greetings, and more. In addition, the basic software allows survey results, while the AliveChat Plus offers additional reporting and analysis features.
These customizations allow businesses to design their live chat to meet the needs of their customers.
WebsiteAlive offers a wide variety of customer support options. They allow customers to contact them via live chat, phone, and email. The company has email addresses for sales, technical support, and billing inquiries.
In addition, their website contains how to guides and a Knowledgebase where customers may type questions and receive helpful answers. Additionally, they offer a free downloadable eBook called The Road to Conversions. It outlines the basic features of their software and how to get started. Finally, they provide three downloadable pdfs--Live Chat Buyer's Guide, Click-to-Call Buyer's Guide, WebsiteAlive Best Practices.
WebsiteAlive's price is average for the industry, however there are many companies with much lower monthly fees.
The basic software, AliveChat, offers very limited reporting and analytics options. It only provides survey results and a proactive pop-up invitation report. AliveChat Plus is required for more detailed analytics and reporting services.
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