- Variety of Services
- Customization Options
- Customer Support
- Free Trial
Variety of Services
WebsiteAlive offers a variety of services to meet the needs of diverse customers. They offer both live chat software and live chat agents, through their AliveConcierge program. Their services include mobile chat, visitor tracking and invitations, chat transcripts, admin rights, and co-chat options. WebsiteAlive's live chat also had a wide variety of features. Their software allows pop-ups, return visitor recognition, surveys, call transfers, auto-greetings, and more. In addition, the basic software allows survey results, while the AliveChat Plus offers additional reporting and analysis features.
WebsiteAlive allows customers to use live chat on both desktop and mobile devices. Their software integrates with several popular applications such as Hootsuite, Facebook Fanpage, Magento, Wordpress, and SquareSpace.
They also have many customizable features including the following:
- Chat window
- Multiple websites
- Offline email form
- Language and localization
- Proactive pop-ups
- Chat button gallery
- Operator profile photo
These customizations allow businesses to design their live chat to meet the needs of their customers.
WebsiteAlive offers a wide variety of customer support options. They allow customers to contact them via live chat, phone, and email. The company has email addresses for sales, technical support, and billing inquiries.
In addition, their website contains how to guides and a Knowledgebase where customers may type questions and receive helpful answers. Additionally, they offer a free downloadable eBook called The Road to Conversions. It outlines the basic features of their software and how to get started. Finally, they provide three downloadable pdfs--Live Chat Buyer's Guide, Click-to-Call Buyer's Guide, WebsiteAlive Best Practices.
They offer a free one-on-one demo for interested clients. A WebsiteAlive team member shows customers how to setup their live chat software. In addition to a demo, they also offer a free 30-day trial. Customers can cancel anytime during the free trial period. Some competitors only offer a 15-day trial period.