Smartsupp is a live chat software company that is trusted by more than 150,000 companies. The company was founded in 2013 and is used by such companies as Skoda, Skypicker, and Conrad. A basic free account is available along with paid services.
A free account is available with an unlimited number of agents and features unlimited chat conversations, custom chat box design, and 14-day chat history. This will be particularly helpful for very small companies looking for live chat features but are working with an extremely restrictive budget.
Fortunately, Smartsupp has exceptionally low prices. The company's Standard package starts at $8.00 per agent, but the Pro package starts at $19.00 per agent. The Standard package includes everything from the free account, including unlimited chat history, video recordings of visitors, automatic messages, Google Analytics connection, API, and priority chat support. The Pro package includes everything from the Standard package, including additional statistics, groups of agents, high load dashboard, and a shot of Slivovica if you happen to stop by their headquarters in the Czech Republic.
Smartsupp offers a 30-day free trial for the company's services, putting them on the upper echelon of free trials. Some competitors will only offer a free trial for 7 or 14 days, but top competitors will offer around 30. It's good to see Smartsupp competing with these companies.
A minor thing, but Smartsupp has only been in business for the past four years. Other live chat companies have been in business for much longer, which may mean better customer service and a tighter product.