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Provide Support Live Chat

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LAST UPDATED: June 27th, 2019

Provide Support is a website chat and monitoring solution for online support that started in 2003. The Provide Support mission is to empower companies with excellent communication technology and the company is committed to quickly helping customers with their online communication needs. The company's services include enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geolocation, referrer, and spell check for over 100 languages. Provide Support offers over 20 integrations with any CMS or shopping cart system. The Provide Support system is designed to work on any website, built alongside any technology.

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The Good

  • Low Monthly Prices
  • Free Trial
  • Accepts Bitcoin Payments
  • Live Chat Software Experience
  • 24/7 Customer Support
  • Great Cancellation Policy

Low Monthly Prices

Compared to most companies that provide live chat software, Provide Support’s monthly fees are surprisingly low for the quality of software offered. The lowest price per month is for the Small Business live chat package ($15/month), which is large enough for one operator. The more months you sign up for, the lower the price becomes. For example, you save 22 percent for signing up for a three-month Small Business package ($35), 33 percent for a six-month package ($60), and 45 percent by signing up for a year-long package ($99). The full pricing information is as follows:

  • One-Month Subscription: Small Business with one operator ($15); Corporate with three operators ($30); Enterprise with 10 operators ($60)
  • Three-Month Subscription: Small Business with one operator ($35); Corporate with three operators ($70); Enterprise with 10 operators ($140)
  • Six-Month Subscription: Small Business with one operator ($60); Corporate with three operators ($120); Enterprise with 10 operators ($240)
  • Yearly Subscription: Small Business with one operator ($99); Corporate with three operators ($198); Enterprise with 10 operators ($396)

Perhaps the best part about the pricing structure is that all features are the same for each type of account — something virtually unheard of for subscription services. The only thing that changes from the Small Business to Corporate or Enterprise packages is the amount of operator profiles available.

Free Trial

If customers have any doubts about the quality of Provide Support’s live chat software, they can sign up for a 10-day free trial, which includes the majority of the features offered in the paid packages. The free trial allows potential customers to sample the full extent of the live chat software. The trial also allows for the creation of any number of operator profiles.

Accepts Bitcoin Payments

The fact that Provide Support accepts bitcoin payments doesn’t necessarily make it a better company than others; however, it may indicate that the company is forward thinking and willing to adapt with the needs, desires, and concerns of its customer base. Its willingness to accept bitcoin may also indicate that it has interests in future blockchain technology and its positive data security implications.

Live Chat Software Experience

Not many companies in the live chat software industry have as much experience as Provide Support, even though there are older providers. Provide Support has been in business since 2003, giving it plenty of time to become familiar with the demands and desires of customers.

24/7 Customer Support

As a company that empowers quality customer support for other companies, you’d expect Provide Support to have excellent support itself, and it does. The company has a chat option  open 24/7 for those who have questions or comments.

Great Cancellation Policy

Customers who are unsatisfied or uninterested in Live Support’s live chat software can cancel at any time with no fees attached — this is unheard of in the industry. 

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The Bad

  • No Google Analytics Integration

No Google Analytics Integration

Although Provide Support does offer customers integration for over 24 different applications (like WordPress, Shopify, and MailChimp to name a few), it does not provide integration for Google Analytics.

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The Bottom Line

It is difficult to find anything negative to say about Provide Support. The company understands its position as a provider of quality customer support software for businesses and knows the value of putting customers and clients first. Though Provide Support doesn’t provide integration for Google Analytics, it does offer integration for 24 other useful applications. Additionally, the company’s cancellation policy, 24/7 customer support, 10-day free trial, and its great pricing make the company a great fit for most customers. We highly recommend Provide Support for businesses and corporations looking to amplify their online communication capacity.

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