Olark’s simple and functional live chat features are used by thousands of businesses worldwide. Founded in 2009 and based in Wilmington, Delaware, Olark is run by a fully remote team around the world and has honed both its product capabilities and service standards to secure high satisfaction among customers. In fact, the company won the Gold Stevie Customer Service Department of the Year Award in 2017.
Olark users have two plan options. The completely-free plan supports one agent and 20 chats per month, and the premium plan includes:
You can do a free two-week trial for Olark Premium. After that, premium pricing costs are as follows:
You can add Olark to an unlimited number of domains and subdomains, but Olark keeps the chats organized by routing them to one account. You can also send your chats to specific teams, such as sales, support, and product specialists.
For premium plan users, Olark automates simple live chat messages that are triggered by customer behaviors such as location information, referring URL, and browsing behavior.
Overall, Olark is committed to communicating regularly, following up as promised, admitting to mistakes, and promptly correcting them. In fact, if you are unsatisfied during your paid subscription, you can get a credit for your subscription back for that day if you email the team within 30 days of the problem.
The Olark team promises to answer chats in 12 seconds or less and to respond to emails within three hours during Pacific time working hours. In addition, the company will completely resolve cases referred to the support team within four business days.