LiveChat Logo


Average Price of $33.00 Per Month

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Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.

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The Good

  • API and Third-Party App Features
  • Price
  • Customer Review of Chats
  • Social Media Integration
  • File Sharing
  • Tour
  • Security

API and Third-Party Apps

LiveChat has over 40 third-party API integrations built into its platform, including the following:

  • DropBox
  • Facebook
  • GetResponse
  • FullContact
  • ZenDesk
  • Shopify

These features can be used to monitor the status of your agents, set web analytics, and more.

Customer Review of Chats

LiveChat allows users to leave a review of their chat experience, which is a great feature that helps organizations keep support quality high and ensure that their chat strategy is working.

Social Media Integration

With LiveChat, customers have the ability to create a ticket from your company's Facebook page. LiveChat also allows you to embed social media buttons on your website and within the chat applet. 

File Sharing

LiveChat offers a file sharing option that allows you to share manuals, documentation, and other files with your customers through its platform. 


LiveChat includes a tour of its product on its website that allows potential customers to see how the service works, both from a user perspective and an agent view. It's nice that potential customers can receive an overview of the product and its features without having to contact the company.


LiveChat uses a very secure SSL certificate, which means that customers can be confident that their personal information is protected by the highest level of security.

The Bad

  • No Demonstration of Cobrowsing

No Demonstration of Cobrowsing

While LiveChat does have a cobrowsing functionality, the company does not provide a demonstration of it on its website, making it difficult to see how viable the product is for cobrowsing.

The Bottom Line

LiveChat offers a number of great features, including over 40 third-party APIs, affordable pricing, user review options, social media integrations, file sharing, an online product tour, and top notch security. LiveChat is a great choice for small businesses and large companies alike.


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User Reviews


2 Reviews

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James Watson
September 13th, 2016

My customers love chatting, they I sold a product $500 during the free trial I had with them. The software is reliable, does not crash and I am able to chat from my iPhone too, as they offer a mobile app.

Agnieszka Czmochowska
September 12th, 2016

Really good, stable and dependable live chat software. I really like their design!