Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.
LiveChat has over 40 third-party API integrations built into its platform, including the following:
These features can be used to monitor the status of your agents, set web analytics, and more.
LiveChat software is designed to be compatible with desktops and mobile phones. This allows business owners to conveniently and quickly respond to customers on their website.
LiveChat chat boxes are also customizable, which allows businesses to include their logos and adjust the view as they choose.
LiveChat allows users to leave a review of their chat experience, which is a great feature that helps organizations keep support quality high and ensure that their chat strategy is working.
With LiveChat, customers have the ability to create a ticket from your company's Facebook page. LiveChat also allows you to embed social media buttons on your website and within the chat applet.
LiveChat includes a tour of its product on its website that allows potential customers to see how the service works, both from a user perspective and an agent view. It's nice that potential customers can receive an overview of the product and its features without having to contact the company.
LiveChat uses a variety of measures to ensure security. Clients can set restrictions on which kinds of devices its representatives can use to respond to customers on LiveChat. They can also use two-step verification, encryption, and only show part of a customer's credit card number to enhance security.
The cost to use LiveChat's software varies depending on the size of your business, type of contract number of agents logged in, and included features.
The most basic package is $16 a month per agent for a one-year contract. For a month-to-month contract it is $19 per month per agent.
The next level package is designed for a full-time support team. With a one-year contract, it is $33 per month per agent. With a month-to-month contract, it is $39 per month per agent.
If a business has a customer service department, LiveChat's Business package is a good fit. It is $50 per month per agent with a one-year contract or $59 per month for month-to-month.
The Enterprise package is $149 per month per agent. It is only available with a one-year, pre-paid contract.
The Business and Enterprise packages include additional features for reporting and security enhancements. The Enterprise package includes more access to support from LiveChat personnel.
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