LiveChat

7.1

Overall Score

2 User Reviews

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Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.

The Good

  • API and Third-Party App Features
  • Price
  • Customer Review of Chats
  • Social Media Integration
  • File Sharing
  • Tour
  • Security

API and Third-Party Apps

LiveChat has over 40 third-party API integrations built into its platform, including the following:

  • DropBox
  • Facebook
  • GetResponse
  • FullContact
  • ZenDesk
  • Shopify

These features can be used to monitor the status of your agents, set web analytics, and more.

Price

LiveChat's prices are quite affordable. The company offers scalable pricing that allows both mom-and-pop shops and enterprise businesses to take advantage of its services. Prices are as follows:

  • Starter: $16/month, billed annually
  • Regular: $30/month, billed annually
  • Team: $33/month, billed annually
  • Enterprise: $50/month, billed annually
  • Enterprise Plus: Custom pricing

Please not that prices are per seat within your organization.

Customer Review of Chats

LiveChat allows users to leave a review of their chat experience, which is a great feature that helps organizations keep support quality high and ensure that their chat strategy is working.

Social Media Integration

With LiveChat, customers have the ability to create a ticket from your company's Facebook page. LiveChat also allows you to embed social media buttons on your website and within the chat applet. 

File Sharing

LiveChat offers a file sharing option that allows you to share manuals, documentation, and other files with your customers through its platform. 

Tour

LiveChat includes a tour of its product on its website that allows potential customers to see how the service works, both from a user perspective and an agent view. It's nice that potential customers can receive an overview of the product and its features without having to contact the company.

Security

LiveChat uses a very secure SSL certificate, which means that customers can be confident that their personal information is protected by the highest level of security.

The Bad

  • No Demonstration of Cobrowsing

No Demonstration of Cobrowsing

While LiveChat does have a cobrowsing functionality, the company does not provide a demonstration of it on its website, making it difficult to see how viable the product is for cobrowsing.

The Bottom Line

LiveChat offers a number of great features, including over 40 third-party APIs, affordable pricing, user review options, social media integrations, file sharing, an online product tour, and top notch security. LiveChat is a great choice for small businesses and large companies alike.

User Reviews

4.8

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  • 9

    James Watson

    September 13th, 2016

    My customers love chatting, they I sold a product $500 during the free trial I had with them. The software is reliable, does not crash and I am able to chat from my iPhone too, as they offer a mobile app.

    Helpful?
  • 10

    Agnieszka Czmochowska

    September 12th, 2016

    Really good, stable and dependable live chat software. I really like their design!

    Helpful?