Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.
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- API and Third-Party App Features
- Customer Review of Chats
- Social Media Integration
- File Sharing
API and Third-Party Apps
LiveChat has over 40 third-party API integrations built into its platform, including the following:
These features can be used to monitor the status of your agents, set web analytics, and more.
LiveChat's prices are quite affordable. The company offers scalable pricing that allows both mom-and-pop shops and enterprise businesses to take advantage of its services. Prices are as follows:
- Starter: $16/month, billed annually
- Regular: $30/month, billed annually
- Team: $33/month, billed annually
- Enterprise: $50/month, billed annually
- Enterprise Plus: Custom pricing
Please not that prices are per seat within your organization.
Customer Review of Chats
LiveChat allows users to leave a review of their chat experience, which is a great feature that helps organizations keep support quality high and ensure that their chat strategy is working.
Social Media Integration
With LiveChat, customers have the ability to create a ticket from your company's Facebook page. LiveChat also allows you to embed social media buttons on your website and within the chat applet.
LiveChat offers a file sharing option that allows you to share manuals, documentation, and other files with your customers through its platform.
LiveChat includes a tour of its product on its website that allows potential customers to see how the service works, both from a user perspective and an agent view. It's nice that potential customers can receive an overview of the product and its features without having to contact the company.
LiveChat uses a very secure SSL certificate, which means that customers can be confident that their personal information is protected by the highest level of security.
- No Demonstration of Cobrowsing
No Demonstration of Cobrowsing
While LiveChat does have a cobrowsing functionality, the company does not provide a demonstration of it on its website, making it difficult to see how viable the product is for cobrowsing.