BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.
LiveChat has over 40 third-party API integrations built into its platform, including the following:
These features can be used to monitor the status of your agents, set web analytics, and more.
LiveChat allows users to leave a review of their chat experience, which is a great feature that helps organizations keep support quality high and ensure that their chat strategy is working.
With LiveChat, customers have the ability to create a ticket from your company's Facebook page. LiveChat also allows you to embed social media buttons on your website and within the chat applet.
LiveChat offers a file sharing option that allows you to share manuals, documentation, and other files with your customers through its platform.
LiveChat includes a tour of its product on its website that allows potential customers to see how the service works, both from a user perspective and an agent view. It's nice that potential customers can receive an overview of the product and its features without having to contact the company.
LiveChat uses a very secure SSL certificate, which means that customers can be confident that their personal information is protected by the highest level of security.
While LiveChat does have a cobrowsing functionality, the company does not provide a demonstration of it on its website, making it difficult to see how viable the product is for cobrowsing.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
My customers love chatting, they I sold a product $500 during the free trial I had with them. The software is reliable, does not crash and I am able to chat from my iPhone too, as they offer a mobile app.
Really good, stable and dependable live chat software. I really like their design!