Founded in 2002, LiveChat is an online live support and web analytics tool for small- to enterprise-sized businesses. It's classified as a "software as a service" product, so it is offered as a cloud-based service. The application, which allows customers to chat with agents in a company to get help with problems, is used by over 1,000 organizations, including Adobe, Kaspersky Lab, Maybank, and Unicef.

The Good

  • API and Third-Party App Features
  • Works on Multiple Devices
  • Customer Review of Chats
  • Social Media Integration
  • Tour
  • Security

API and Third-Party Apps

LiveChat has over 40 third-party API integrations built into its platform, including the following:

  • DropBox
  • Facebook
  • Google Analytics
  • Salesforce
  • Wordpress
  • JavaScript API

These features can be used to monitor the status of your agents, set web analytics, and more.

Works on Multiple Devices

LiveChat software is designed to be compatible with desktops and mobile phones. This allows business owners to conveniently and quickly respond to customers on their website.

LiveChat chat boxes are also customizable, which allows businesses to include their logos and adjust the view as they choose.

Customer Review of Chats

LiveChat allows users to leave a review of their chat experience, which is a great feature that helps organizations keep support quality high and ensure that their chat strategy is working.

Social Media Integration

With LiveChat, customers have the ability to create a ticket from your company's Facebook page. LiveChat also allows you to embed social media buttons on your website and within the chat applet. 

Tour

LiveChat includes a tour of its product on its website that allows potential customers to see how the service works, both from a user perspective and an agent view. It's nice that potential customers can receive an overview of the product and its features without having to contact the company.

Security

LiveChat uses a variety of measures to ensure security. Clients can set restrictions on which kinds of devices its representatives can use to respond to customers on LiveChat. They can also use two-step verification, encryption, and only show part of a customer's credit card number to enhance security.

The Bad

  • Cost Varies

Cost Varies

The cost to use LiveChat's software varies depending on the size of your business, type of contract number of agents logged in, and included features.

The most basic package is $16 a month per agent for a one-year contract. For a month-to-month contract it is $19 per month per agent.

The next level package is designed for a full-time support team. With a one-year contract, it is $33 per month per agent. With a month-to-month contract, it is $39 per month per agent. 

If a business has a customer service department, LiveChat's Business package is a good fit. It is $50 per month per agent with a one-year contract or $59 per month for month-to-month.

The Enterprise package is $149 per month per agent. It is only available with a one-year, pre-paid contract.

The Business and Enterprise packages include additional features for reporting and security enhancements. The Enterprise package includes more access to support from LiveChat personnel.

The Bottom Line

LiveChat offers a number of great features, including over 40 third-party APIs, affordable pricing, user review options, social media integrations, an online product tour, and top notch security. LiveChat is a great choice for small businesses and large companies alike.

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User Reviews

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3 Reviews

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Eddie Rios

February 6th, 2020 Ogden, UT DETAILS arrow_drop_down
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LiveChat has become the best communication tool for our team. I use many of the tools to streamline certain groups and have the best advantage in keeping my chats organized. It is so easy to load and use. Nothing could be simpler. I hope everyone can benefit from such a clever tool.

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James Watson

September 13th, 2016

My customers love chatting, they I sold a product $500 during the free trial I had with them. The software is reliable, does not crash and I am able to chat from my iPhone too, as they offer a mobile app.

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Agnieszka Czmochowska

September 12th, 2016

Really good, stable and dependable live chat software. I really like their design!

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