Formerly known as Live2Support, ProProfs Chat is a major provider of online customer support solutions and offers a sophisticated "software as a service" platform to thousands of companies across the world. ProProfs Chat's mission is to provide enterprise-level live chat solutions, such as visitor monitoring, CRM and CMS integration, and functional mobile experiences, for businesses.
With ProProfs Chat, agent setup is incredibly easy to navigate. Agents can easily choose from a list of chats and see which ones are currently active. This navigation is particularly helpful in instances where there is a single agent at a small business who has to monitor a fairly high level of traffic.
ProProfs Chat allows business customers to block an IP address if they have a spammy chat experience, which helps to ensure that chat experiences are relevant and real. Businesses may also set geographical IP address boundaries, which makes it so that chats are only available to those living in areas where their company offers service.
ProProfs Chat offers a chat history tool that allows businesses to keep track of all past interactions with clients, as well as track new and returning visitors who engage in chat experiences with agents. ProProfs Chat provides both a web-based tool and a downloadable application for monitoring chats.
ProProfs Chat offers some fairly robust reporting mechanisms, such as a "user footprint" that allows companies to see how users engage with each page of their website, as well as where customer support requests are frequently initiated.
Unfortunately, ProProfs Chat only offers three different subscription levels, which is relatively limited compared to the number of service levels offered by many other top companies in the industry. With fewer available levels of subscription, it's more difficult for companies to find a package that fits their needs well.
Although ProProfs Chat offers a Facebook app, chat users do not have the ability to create an account or login using their social accounts.