JivoChat aims to help small to mid-sized companies streamline customer communication and motivate customers to continue visiting their website and purchasing their products. JivoChat offers many unique features that help set them apart from its competitors, such as multi-language support, agent-to-agent chat, real-time visitor monitoring, chat targeting, and more. While the free version of JivoChat is useful, it is limited. The professional version is an affordable option at only $10/month/agent and provides all the necessary communication tools for agents.
The basic version of JivoChat is free for up to five agents. This is perfect for smaller companies, but users should be aware that the free version has limited features. Users of the JivoChat free plan have access to the following communication tools:
JivoChat users with the Professional version have access to everything the Free Version offers with the addition of the following features:
With this version of JivoChat businesses can even track and improve the quality of its customer service with a daily performance email and service quality ratings by customers.
The Professional version of Jivochat is $10 per agent, per month if billed annually. For those hesitant to seal the deal, there is a free 14-day trial. Once the trial is completed, users will be prompted to either buy a license or continue using the free version with limited features. The trial is useful as companies can test all the features and tools of the live chat software to see if it is right for their business.
Instead of switching between multiple windows, JivoChat agents receive all chats, emails, and calls in the Jivo app. This allows fluent and efficient communication between agents and customers. JivoChat gives chat agents the necessary tools to provide better customer service and increase online sales.
The JivoChat widget allows agents to chat with multiple visitors at once, which will help boost team efficiency, customer satisfaction, and sales.
Within the terms of service, JivoChat states that subscriptions and subscription fees “are based upon the account type you have selected. For renewals, JivoChat or its payment processor may automatically charge your credit card the amount of the then-current fee for your type of account plus applicable taxes. All payments are non-refundable.”
JivoChat members can cancel their account at any time; however, their cancellation will be effective immediately and they will not be able to access the JivoChat Service. They also are not entitled to a refund for any fees they may have paid.
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