JivoChat

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JivoChat Logo

JivoChat

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All-in-one business messenger that allows businesses to connect with their customers anytime and anywhere

JivoChat aims to help small to mid-sized companies streamline customer communication and motivate customers to continue visiting their website and purchasing their products. JivoChat offers many unique features that help set them apart from its competitors, such as multi-language support, agent-to-agent chat, real-time visitor monitoring, chat targeting, and more. While the free version of JivoChat is useful, it is limited. The professional version is an affordable option at only $10/month/agent and provides all the necessary communication tools for agents.

The Good

  • Free Version
  • Professional Version
  • Easy to Use Interface

Free Version

The basic version of JivoChat is free for up to five agents. This is perfect for smaller companies, but users should be aware that the free version has limited features. Users of the JivoChat free plan have access to the following communication tools:

  • Unlimited chats and websites
  • Customizable chat widget in 20 languages
  • Offline contact form
  • Chat widget mobile version
  • SSL encryption
  • Mobile SDK to integrate chat to the iPhone or Android App
  • Desktop, mobile, and browser agent apps
  • Agent-to-agent chat
  • Pointer tool
  • Hotkeys

Professional Version

JivoChat users with the Professional version have access to everything the Free Version offers with the addition of the following features:

  • CRM integration
  • Detailed visitor information
  • Automatic triggers
  • Typing insight
  • Real-time visitor monitor
  • Google analytics integration
  • E-mail chat transcripts
  • File transfer
  • Offline lead generator
  • Quick phrases helper
  • Translator
  • Callback
  • Chat transfer between agents
  • GeoIP regions

With this version of JivoChat businesses can even track and improve the quality of its customer service with a daily performance email and service quality ratings by customers.

The Professional version of Jivochat is $10 per agent, per month if billed annually. For those hesitant to seal the deal, there is a free 14-day trial. Once the trial is completed, users will be prompted to either buy a license or continue using the free version with limited features. The trial is useful as companies can test all the features and tools of the live chat software to see if it is right for their business.

Easy to Use Interface

Instead of switching between multiple windows, JivoChat agents receive all chats, emails, and calls in the Jivo app. This allows fluent and efficient communication between agents and customers. JivoChat gives chat agents the necessary tools to provide better customer service and increase online sales.

The JivoChat widget allows agents to chat with multiple visitors at once, which will help boost team efficiency, customer satisfaction, and sales.

The Bad

  • Payments Are Non-Refundable

Payments Are Non-Refundable

Within the terms of service, JivoChat states that subscriptions and subscription fees “are based upon the account type you have selected. For renewals, JivoChat or its payment processor may automatically charge your credit card the amount of the then-current fee for your type of account plus applicable taxes. All payments are non-refundable.”

JivoChat members can cancel their account at any time; however, their cancellation will be effective immediately and they will not be able to access the JivoChat Service. They also are not entitled to a refund for any fees they may have paid.

The Bottom Line

Companies looking to improve online sales and customer satisfaction would benefit greatly from JivoChat. The live chat platform is simple, so even if members are not exactly tech-savvy they should be able to catch on quick, and the app is fantastic for streamlining customer communication. Chat agents are able to chat with multiple customers on a variety of websites and JivoChat allows customers to communicate through their phones, desktops, and social media platforms.

While businesses will need to purchase the Professional version to receive the full benefits, JivoChat easily remedies this by providing a free 14-day trial, where companies can test the features and make sure JivoChat is the right fit for their business.

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User Reviews

3

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2 Reviews

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Andrey Dekhtyarev
March 5th, 2016

Pretty good chat, lots of useful options, works fast, has great support and cool design.

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website makers
September 14th, 2015

The agents of jivo chat were not able to explain the features properly, when asked some questions they went offilne..

Helpful?