Freshdesk

6.1

Overall Score

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Freshdesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company focuses on providing easy-to-use, quality live chat software to business organizations worldwide. Freshdesk has expanded from the U.S to the U.K, Australia, and Germany.

The Good

  • 30-Day Free Trial
  • Upfront Information
  • Advanced Security

30-Day Free Trial

Freshdesk allows all customers to try their Freshdesk Estate Plan services for free for 30 days. According to their website, the 30-day trial doesn't require customers' credit card information. After the 30 days are over, then the company requests credit card information and payments if the customer wishes to keep the service.

Upfront Information

The company does a good job of providing clear and upfront information on their website. They make it clear that those who use their services can cancel at any time without being faced with cancellation fees. Freshdesk customers have the option to choose between five plans with no hidden fees involved. A complete list of features that Freshdesk services offer can be found on their website as well.

Advanced Security

Freshdesk's security measures include: servers protected by 24-hour monitoring and biometric locks, security patches, SSL encryption on all Freshdesk plans, and an EU safe harbor compliant data center.

The Bad

  • Time in Business
  • Pricing

Time in Business

Freshdesk, having been started in 2010, is one of the younger companies within the live chat software industry. Their operation time may reflect a lack of experience as well as an underdeveloped reputation.

Pricing

The company's plan pricing ranges depending on which plan customers choose. If customers want to be on a month-by-month payment plan vs. an annual arrangement, they must pay higher prices. The Estate plan, Freshdesk's go-to plan for large teams, is on the higher end at $49 per month under the annual plan, however that price goes up to $59 per month on a month-by-month plan. Overall, the monthly payments for either arrangements are higher than many of their competitors.

The Bottom Line

Freshdesk already serves 100,000+ customers, according to their website. They offer a 30-day free trial with no credit card information required, they provide clear upfront information to those who visit their site, and they have instituted advanced security measures to protect their customers' data. On the other hand, they are lacking experience and reputation since they were founded in 2010 and their pricing is fairly high for the industry. However, they are on track to grow even further and have satisfied many customers.

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