Freshdesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company focuses on providing easy-to-use, quality live chat software to business organizations worldwide. Freshdesk has expanded from the U.S to the U.K, Australia, and Germany.
Freshdesk allows all customers to try their Freshdesk Estate Plan services for free for 30 days. According to their website, the 30-day trial doesn't require customers' credit card information. After the 30 days are over, then the company requests credit card information and payments if the customer wishes to keep the service.
The company does a good job of providing clear and upfront information on their website. They make it clear that those who use their services can cancel at any time without being faced with cancellation fees. Freshdesk customers have the option to choose between five plans with no hidden fees involved. A complete list of features that Freshdesk services offer can be found on their website as well.
Freshdesk's security measures include: servers protected by 24-hour monitoring and biometric locks, security patches, SSL encryption on all Freshdesk plans, and an EU safe harbor compliant data center.
Freshdesk, having been started in 2010, is one of the younger companies within the live chat software industry. Their operation time may reflect a lack of experience as well as an underdeveloped reputation.
The company's plan pricing ranges depending on which plan customers choose. If customers want to be on a month-by-month payment plan vs. an annual arrangement, they must pay higher prices. The Estate plan, Freshdesk's go-to plan for large teams, is on the higher end at $49 per month under the annual plan, however that price goes up to $59 per month on a month-by-month plan. Overall, the monthly payments for either arrangements are higher than many of their competitors.