Best Live Chat Software

Founded in 2012, JivoChat is an online chat provider based out of Russia. However, the company is available globally and serves a wide variety of customers.

Founded in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne, and Zach Steindler, Olark offers customizable enterprise chat solutions that include several features not provided by many other companies in the industry.

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LiveHelpNow is a company that sells four core products: (1) Live Chat, (2) Email-Ticket Management, (3) Knowledge Base, and (4) Call Management. Each of these four products can be used individually or purchased in a bulk package. The prices quoted are per agent, so there is a steeper price associated with LiveHelpNow. LiveHelpNow was founded in 2003. They are based in Willow Grove, PA. Companies have selected LiveHelpNow more than 120,000 times. The research and development team of LiveHelpNow is on the front line, staying in close touch with customers. Over 65% of the company is engaged in developing the LiveHelpNow product. The company has a blog that discusses how you can further expand your customer support experience. We found that LiveHelpNow has several “out-of-the-box” features. These include integrations with Google Analytics, AdWords, Join.Me screen sharing and co-browsing, and SalesForce CRM. We found that LiveHelpNow features a robust customer portfolio. The customers that they help include: Brandt Immigration, Final Draft, Southern Adventist University, and more. Their product can be deployed successfully across many different industries, ranging from legal to education.  

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Smartsupp is a live chat software company that is trusted by more than 150,000 companies. The company was founded in 2013 and is used by such companies as Skoda, Skypicker, and Conrad. A basic free account is available along with paid services.

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REVE Chat is a live chat software company, headquartered in Singapore, that specializes in a list of other features, such as voice calling and video chat. The company started in 2014 and services can be integrated into WordPress, Facebook, Wix, Weebly, and a host of other sites.

WebsiteAlive, founded in 2004, is a live chat software company. Currently, they operate out of Houston, Texas. They aim to create a link between companies and customers. Over 10,000 websites use their live chat software, including sport teams such as the Atlanta Falcons and Phoenix Suns. Their products work on both mobile phones and desktop computers.

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