Zola Suite Logo
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LAST UPDATED: June 17th, 2021

Founded by technology entrepreneur and attorney Fred Cohen, Zola is a legal practice management platform. The software was designed to supercharge law firm operations with an unprecedented level of capabilities, using desktop and mobile interfaces that are intuitive, fast and engaging.

ZolaSuite was created to increase productivity with regards to the business side of a law practice. The platform is user-friendly and helpful for navigating tasks and cases. 

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The Good

  • Convenient Dashboard
  • Functionality
  • Customer Service

Convenient Dashboard

Zola Suite’s current customers have stated that the dashboard is easy to navigate and very helpful. It gives a good overview of tasks in progress and needed to be done, allows for quick access to the programs that are used most frequently, and can generate reports easily.

Functionality

The company’s software suite has a robust and efficient email management system as well as easy one-step data entry that is much less cumbersome than other legal management software programs. This saves a lot of time for customers.

Customer Service

Zola Suite prioritizes good customer service and current customers state that service representatives are knowledgeable and helpful. There is a dedicated customer service rep for each account, based in the United States.

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The Bad

  • Pricing
  • Lacks Third-Party Integrations
  • Glitches

Pricing

Zola Suite is competitively priced when compared to Clio’s highest tier of service but is slightly more expensive than others like MyCase and Practice Panther. However, with the features built in and lack of integrations, customers don’t pay for numerous 3rd party programs in addition to Zola Suite.

Lacks Third-Party Integrations

While Zola Suite has many capabilities and functions, there are some that are done better and more efficiently by third-party software. Unfortunately, there are not many integrations available at this time on Zola Suite.

Glitches

Customers have complained that there are glitches or bugs that pop up from time to time. Some are easily worked around or addressed, but others cause delays or inability to complete certain tasks. Customer service is available during office hours and can usually resolve issues quickly.

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The Bottom Line

Zola Suite is a good option for an easy-to-use legal management platform. The fact that integrations are not relied on keeps costs down - but may limit the capabilities for some customers.  Pricing isn’t the lowest of available systems, but it's also not the most expensive. 

Without the extra cost of other programs for integrations, Zola Suite is still a cost effective option. The customer service is excellent and very helpful, which is helpful since there have been some glitches reported. There is a free demo available on the website that would be helpful for potential customers to try before committing to the platform.

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