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Verizon Fios Internet

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LAST UPDATED: March 24th, 2024

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

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Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

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The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

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The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

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The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

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Star Rating

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4.1

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447 Reviews

Review Breakdown

5 grade

43%

4 grade

23%

3 grade

16%

2 grade

6%

1 grade

12%

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Rachel

Very reliable service. Anytime there is any kind of issue or if I have any questions the customer service representatives are always very helpful. I vary rarely have any problems with my service.

1 month ago

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Sockergirl888 Villa Park, CA

When they were 1st up & going is when I dealt with them. The picture was clear but it did freeze a few times for long enough for me to call Cust.Serv. but they were very empathetic & would patientally walk me thru troubleshooting or having to redownload/reset the system. I also liked the search option for whatever topic Nyone wanted to see if there was a show, video, related clips.

4 months ago

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Bhavna

I have been using Fios over 4 years now. Over all I am happy with service. I work from home and I need high speed internet. It works fine most of the time but i have also noticed slow and drop in WiFi services. Which kind of bothers me as my leaving is depend on my work and any interruption and slowness causes unnecessary stress. I have heard similer complains in my neighborhood. It seems their new router is not that great. I hope they will fix this problem ASAP.

7 months ago

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scotty MN

Very quick speeds and great downloading capabilities. Customer service is good, but could be better. They tend not to offer loyal customers any deals and give them all out to new customers only.

3 months ago

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CC Legendary

I really like fios internet, I have very few problems with outages, their self help trouble shooting is very easy to understand, I do agree that they are expensive. They are reliable, and offer discounts for their bundle services, that helps.

7 months ago

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Trevene Columbia, MD

This is currently my internet service provider. I do not like that you have to purchase your internet based on how many gadgets you may be using. So e.g I have the 100G and that limits us to 6-8 gadgets on at the same time (TV, computer, tablets, phones etc). Plus inorder to watch direct TV on demand you must have internet. As a result, the speed may be slow and require you upgrading.

3 years ago

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ousawvh2 Leesburg, VA

Reliability is what I like most about FIOS. My Internet and TV service rarely has any issues. The only complaint I have with FIOS is the cost of their services. In January 2017 I completely restructured my services with Verizon to just Internet and Local TV. Verizon offers a Local Channels Only option that they don't really advertise online. Why? Because it's cheap and offers a lot more channels (SD and HD) than you'd expect. If you're looking to update your TV programming, ask Verizon for a Internet and Local TV Only Bundle. You'll be glad you did.

6 years ago

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Sydney Richmond, VA

I have been a customer of Verizon Fios for about 4 years. I have been impressed with the service overall, there have only been 2 times when my service has been unavailable, and it was restored very quickly. They offer great start up packages and try to make the installment package as simple as possible. The only issue I have run into is when I need something repaired or need help troubleshooting, if the issue isn't solved from the website they will charge for a rep to come to your home, which can be frustrated. The Fios website is easy to use and convenient to maintain your account.

9 years ago

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Chase Victorson Yonkers, NY

Customer service is pretty good - when you finally get through. Just make sure you are calling FIOS and not WIRELESS because that adds a wrinkle. They are pretty good at helping you resolve issues. They don't try to nickel and dime you which is a nice change. Their service can be hit or miss. Often it is lightening fast, but sometimes it seems to drop off a cliff despite being on the same devices in the same location as the day before. I would use Verizion Fios again

10 months ago

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Reb R

Meh, we don’t have many options in our area so I don’t know if another provider would be better. Our internet often is much slower than it should be, but our old provider (Altice) was Way worse, so I guess it’s ok.

6 months ago

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Keith Martin Tully, NY

Had great customer service tech support and have to say tried alot of other carriers before and Verizon service is hands down the best. ,Iv never had problem anywhere with signal and that very important to me

8 months ago

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Leonard Leo Potomac, MD

Occasional drops in service without receiving credit. Live customer support is courteous and helpful. However, the CSR was unable to tell me the problem was on their end, even after testing the line. If you have problems with billing, forget it. Long wait times are constant.

2 years ago

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Kristen DeCamilla

There have been a few minor issues ( on demand program delays ect) but I am thrilled with the customer service both via online chat or over the phone. Additionally the speed of my internet is speedy and supports all of the devices in my home without any slowness. I love FIOS and will always use it.

5 years ago

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Allan Freedman Silver Spring, MD

Great internet. But very pricey. We have had Fios for more than 15 years. It is very fast and very reliable. The downside, and its major, is that Fios is about 50% more expensive than other competitors in our local market. We switched away about five years ago and every two years I check in to see if it's a good deal. It's not.

9 months ago

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Jewelleah Kempers Las Vegas, NV

Verizon is an outstanding internet provider with top of the line service and quality performance for consistent readily available high speed internet access for my home and my mobile devices. However, quality does come at a premium price which is why I can only give it 4 stars because it is one of the most expensive internet providers I have used and I can not afford to pay the high price of their service anymore.

1 year ago

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BillRI Narragansett, RI

When we had Verizon Internet it was generally fast and reliable. However it was in a bundle with their cable TV and customer service issues related to that caused us to leave Verizon. Their tech seem to be better qualified than what is normally seen from internet providers, especially the veterans of the phone days when reliability was really emphasized .

2 years ago

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Ken Curtis

Started my cell phone experience with Verizon because they had the best coverage and best reputation for customer service. As an older guy I had little experience with cell phones and they held a class to teach the very basics. The staff were pleasant and helpful in way that did not make me feel like a dummy, even though I was when it came to cell phones.

5 years ago

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Brenda Steger Philadelphia, PA

Verizon is a reliable company that has offers and great deals on their internet services. Quick response to issues.

3 months ago

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W. Adamson

This company has provided consistent dependable internet service. That is the opposite of what I received when I was with Comcast. I like everything about the company except their prices. I think they are too high.

4 years ago

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Nishita McLean, VA

Pricey, but doesn't fail you. We had a room built in the basement in the corner of the house, and the router was on the 3rd floor. The wifi strength was great not at weak all... we had assumed would be the case.

5 years ago

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Vicmoney

So far their service is great and whenever there is a problem, which is little they are her to help. The internet is fast and with all the devices that share Fios internet, we do not experience buffering.

5 years ago

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Crystal Batavia, IL

We had this internet at one of our old apartments and we didn't have too many issues with it. It wasn't the best internet we've ever had but it did the job for what we needed at the time for a reasonable price!

11 months ago

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CEDRIC BEAVERS St Louis, MO

I liked that this service was a combination of my cell phone service as in combing my cell and internet but the speed was not as fast as others and less limitations due to all of the services I needed to help me feel comfortable.

1 year ago

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Ashlyn Elwood Roswell, GA

Verizon Fios had run pretty smoothly for me and was a great set up but one of the two times I had an issue customer service was not able to help me. I ultimately had to switch internet providers since the issue had not been resolved. Without the incident though, I was incredibly happy.

1 year ago

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Jessica Babb Collegeville, PA

My internet connection has been hit or miss. There are days it doesn’t work for hours, or disconnects while on meetings. And then days where it works perfectly. Customer service has not been very helpful in trouble shooting due to the inconsistency of the issue.

1 year ago

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Emily Swierczynski San Jose, CA

FIOS used to be my favorite internet provider. Was the first company to lay fiber in the area and had unbeatable speeds. Since then other companies seem to offer more reliable and cost effective offers. That said I hop around between servicers to keep the promo/new customer discounts

2 years ago Edited March 15, 2022

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Lauren Marangiello Homestead, FL

Fastest internet I've ever had. The only issue is you need to have a special set up to even access it. I was living in NYC (BK specifically) and moved into a new building that allowed for it. It's expensive but in my opinion worth it.

2 years ago

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JoAnna St Louis, MO

I have a Verizon phone and happy with it. I tried to get FIOS Internet but it is not available in my area yet, nor is their 5G. Verizon has quality products, their customer service could be better though. I rarely had billing issues and have been with them for many years.

2 years ago Edited January 13, 2022

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Joe Leahy Marshfield, MA

I have been a FIOS customer since it's inception.The reliability is great the TV package offers everything you could ever want. I do feel the rates for services to be rather high though in line with competitors. Customer service is a recorded voice prompt, or someone in a call center outside the United states

2 years ago

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Michael Perez Glenshaw, PA

I grew up with Comcast which was good but pricey. FiOS absolutely crushes Xfinity in terms of cost and speed. This would be 5 stars but the tech didn't have the time to add any hardwired connections because he was overbooked for the day. So now we have lovely GB internet in our basement... when all of our rooms are on the second floor.

4 years ago

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Evelyn Chidester Riverton, UT

I have been very pleased with Verizon and the service we have been given. There have been several times when I needed assistance with up-grading or adding to my plan and every time I was well taken care of. Sales people have been very helpful by offer options that are helpful to my situation.

5 years ago

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Nakisha Jones Union, NJ

The service is reliable even during poor weather conditions.

2 months ago

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Abi Dallas, TX

I had Verizon Fios in the past for bout 6 months the service was great, the price was fair! However, the area where I moved to didn’t support their services. So I had to go with another company in my area.

1 year ago Edited July 21, 2022

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PATTY SHADE Harrisburg, PA

We have had Verizon Fios for many years. Had a couple of problems, but they were quick to fix them. The reason for four stars is because they do not offer any specials for loyal customers.

2 years ago

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Megan Dacula, GA

Verizon Fios Internet is very high speed when there aren't too many devices using up the bandwidth. I love this internet service. However, I do think it is a little pricey, but I guess it can't be helped.

2 years ago

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Dana Temecula, CA

We had Verizon Fios until they sold the service in our area to Frontier. We were very happy with Verizon Fios and are still disappointed that it is not available to us anymore.

4 years ago

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Tim Syzek Perry Hall, MD

Professional & timely online chat service setting up appointment(s) for landline repair work & router upgrade.

8 months ago

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Spencer R. Arlington, VA

Like the Outstanding performance and reliability but dislike being locked into their router and the extra fees that go with it.

3 years ago

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John Doherty

Speed is the most attractive part of the internet. I can notice the seamless use as a real value of the internet. It more than meets my expectations

4 years ago

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Nancy Schwenksville, PA

I haven't had any problems with Verizon. Customer service has been excellent. The bill is the bill, expensive, but no changing fees.

4 years ago

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Tom Nega Allison Park, PA

I think it tends to be rather expensive. For example, I moved to a new house and the monthly rate with the same service went up $30.

6 years ago

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Philip Sidel

Tech support has been outstanding. I am unsure whether slow responses are due to my computer or speed of their services.

6 years ago

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K Andres Purcellville, VA

Verizon has a good solid connection, though it isn’t always as advertised. For example Gigabit Internet tops out at about 200 Mbps over an extended duration.

1 year ago

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A 1 San Antonio, TX

Pretty spot on when I had them! I recommend them over AT&T Uverse although the service is not offered in as many areas. Customer service will be better than AT&T as well.

1 year ago

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corrinna oandasan Kailua-Kona, HI

liked verizons customer services when ever i need to call for what ever reason they are very helpful and insightful dislike their yearly rate increase and constant outages

2 years ago

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Wendy Liu Bethesda, MD

FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!

4 years ago

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Starski Cene Vienna, VA

Pros: Good price Great download and upload speeds Cons: Issues with the wireless router with signal and getting full speeds Issues with download speeds at times

5 years ago

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Gayle Sicklerville, NJ

Internet is very good but at times buffers even with an extender

4 months ago

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polish in ri Rockville, RI

Overall - pretty good; however, it has taken more than one attempt to resolve a minor problem in the past.

3 years ago

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Esther Schiano

better home service than other companies, they could not put you through so many loopholes when you have a complaint

5 years ago