Best Company Guarantee Verizon Fios Internet Logo

Verizon Fios Internet

star star star star star_border

7.0

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Audrey

Customer service is not so great, a lifetime on the phone if you wish to speak with someone. Also their serviceman was in my home , it was raining outside and although he saw other people shoes at the door. He didn't put booties on and he was in and out leave my home dirty

4 years ago

star star star star_border star_border

Joanne L. Hirsch

More to dislike than like. Limited data. Connection issues with Cantenna for WiFi. Customer support is polite and professional -- some technicians more competent than others.

4 years ago

star star star star star_border

Nancy Schwenksville, PA

I haven't had any problems with Verizon. Customer service has been excellent. The bill is the bill, expensive, but no changing fees.

4 years ago

star star_border star_border star_border star_border

The Colony The Colony, TX

The worst experience. They over charge you. Their customer service is awful. It took them a month and hours if phone calls just transfer service. Their customer service reps hang up on you. Nothing good about this company. HIDDEN CHARGES!!!

5 years ago

star star star_border star_border star_border

Janine Glendora, CA

Internet speed although claiming to be 100 is still very slow. Everyone at the company is friendly and seems to want to help. They have not been able to resolve the slowness.

5 years ago

star star star star star

Joyce Seeman Lincoln, NE

we have no trouble with it. the service is great if we have aproblem just a phone call and it is good.

5 years ago

star star star star star

Joanne

Never had a problem with service, it's reliable and fast and great customer service always available

6 years ago

star star star star star_border

Tom Nega Allison Park, PA

I think it tends to be rather expensive. For example, I moved to a new house and the monthly rate with the same service went up $30.

6 years ago

star star_border star_border star_border star_border

James Voyles

First, the cost is very high. Second, they recently went to an "Unlimited" plan. Unfortunately at 15 GB, the speed drops to near dial-up levels. We normally use between 30 GB and 40 GB per month, so Verizon is no longer a viable Internet provider!

6 years ago

star star star star star_border

Philip Sidel

Tech support has been outstanding. I am unsure whether slow responses are due to my computer or speed of their services.

6 years ago

star star_border star_border star_border star_border

Reid Garton Vienna, VA

I have never interacted with a company this infuriating and frustrating to deal with. Between employees outright lying to you, promising to call back and never calling, saying they will do something then not doing it I cannot think of a company less appealing to deal with. I have had better experiences with the DMV and IRS.

7 years ago

check_circle

Review Source

star star star star star

Lynn F

We have had no problems at all since switching to Verizon. We’ve been customer’s for over 3 years now.

9 months ago

check_circle

Review Source

star star star star star

Tyler Stowe Plano, TX

Really have enjoyed the internet speeds and customer service from their employees when I need assistance.

11 months ago

check_circle

Review Source

star star star star star

Josh Kirts Orleans, IN

Great service gets a signal almost everywhere can't beat the unlimited hotspot and just have to love the deals they give.

1 year ago

check_circle

Review Source

star star star_border star_border star_border

jennifer thompson Prospect Park, PA

I had Verizon for several years I felt like every month was nothing but trouble. Every chance they got fees were added on to my bill that I was not sure why I was being charge for them. Services would drop out every other day

1 year ago

check_circle

Review Source

star star star star star

Tia Robinson Minneapolis, MN

I enjoy this service and the price is affordable. Sometimes at night it goes out for a few minutes but other than that, it is mostly reliable.

1 year ago

check_circle

Review Source

star star star star star

Kelly Elsas Franklinton, LA

I have Verizon for my home internet currently. I got rid of Century Link because Verizon is half the price and alot faster speed.

1 year ago

check_circle

Review Source

star star star star star_border

K Andres Purcellville, VA

Verizon has a good solid connection, though it isn’t always as advertised. For example Gigabit Internet tops out at about 200 Mbps over an extended duration.

1 year ago

check_circle

Review Source

star star star star star

Calvin Oatley St. Cloud, FL

I had this service when it first came out & it was alot better than i thoight it would be very fast no lagging .& i plau alot of online RPG games

1 year ago

check_circle

Review Source

star star star star star_border

A 1 San Antonio, TX

Pretty spot on when I had them! I recommend them over AT&T Uverse although the service is not offered in as many areas. Customer service will be better than AT&T as well.

1 year ago

check_circle

Review Source

star star star star star

Chimezie Ihuoma New York, NY

I love the speed. Easy to use app. I only have 300mbps but that still way better than Xfinity. I have both and I think Verizon is better.

1 year ago

check_circle

Review Source

star star star star star

Kara W Lehighton, PA

I was skeptical about using Verizon at first, but I really enjoy it! I've never had a problem with it and the extra perks are worth it!

1 year ago

check_circle

Review Source

star star star star_border star_border

Letausha Orebaugh Philadelphia, PA

I like that if you need help, have a question or anything concerning your account. They walk you through it and answer all questions where you can really understand it.. I dislike the speed ..It took forever to connect..

2 years ago

check_circle

Review Source

star star star star_border star_border

Leah North Versailles, PA

I used Verizon on and off over the years and for the most part they are great. But after a couple months I would ALWAYS have issues with my internet lagging and being just crappy. Everytime.

2 years ago Edited April 21, 2022

check_circle

Review Source

star star star star star

Ozone Newport News, VA

I love fios lot of channels. Clear picture. Easy in stall now. Love all the channels. Sports chennel. You can. Get. Phone service. Great. Too

2 years ago

check_circle

Review Source

star star star star star

Elizabeth Havana, FL

Verizon Internet has been extremely reliable. It has rarely ever crashed and if it does Verizon is quick to resolve any issues.

2 years ago

check_circle

Review Source

star star star star star_border

corrinna oandasan Kailua-Kona, HI

liked verizons customer services when ever i need to call for what ever reason they are very helpful and insightful dislike their yearly rate increase and constant outages

2 years ago

check_circle

Review Source

star star star star star

Alexandria Lekberg Chesterfield, VA

They were great until the contract was done and it went up $80. I changed to Comcast where it has been more affordable every year.

2 years ago Edited January 7, 2022

check_circle

Review Source

star star star star star_border

Wendy Liu Bethesda, MD

FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!

4 years ago

star star star star star

Amy Fulmer Warrendale, PA

I cut the cord on cable about 6 months ago and the internet is powerful enough to support all of the devices that i stream from.

4 years ago

check_circle

Review Source

star star star star star

Hailey Nilson Salt Lake City, UT

Verizon connection is fantastic. Customer service is great. I had an issue with my account and they fixed it immediately!

5 years ago

star star_border star_border star_border star_border

Katie Kearney Vienna, VA

We had Verizon for a while in our home as our internet provider but we found that it was extremely slow and very glitchy. When we called in to talk to them about it, they said it was our box and we mentioned it was the newest model that they had. We were then told that their boxes aren't able to access the highest speed internet so if we wanted that, we had to go out and buy our own box. What the heck? So you don't offer customers a box that can access the highest speed you offer? Needless to say, we cancelled right then and went with someone better who we are really enjoying!

5 years ago

star star star star star_border

Starski Cene Vienna, VA

Pros: Good price Great download and upload speeds Cons: Issues with the wireless router with signal and getting full speeds Issues with download speeds at times

5 years ago

check_circle

Review Source

star star star star star

Brayden D. Gilbert, AZ

Verizon is my favorite internet provider and I think it is also the best internet provider. It was my original provider and it has not let me down.

5 years ago

check_circle

Review Source

star star star star star_border

Gayle Sicklerville, NJ

Internet is very good but at times buffers even with an extender

4 months ago

check_circle

Review Source

star star star star star

Akshay P

Good quality internet and reliable and affordable

4 months ago

check_circle

Review Source

star star star star_border star_border

Angelo Buckner Banning, CA

Like the service just didn't like on how when I moved the service wasn't available in the new area that I moved to

6 months ago

check_circle

Review Source

star star star star star

Be Smart

I used this company for 3 years. Best service in a rural area.

6 months ago

check_circle

Review Source

star star star star star

Catherine Nelson Victorville, CA

I have no problems with Verizon Fios. Best internet thus far

6 months ago

check_circle

Review Source

star star star star_border star_border

Family Mendoza Fair Lawn, NJ

The internet service in my house isn’t the greatest and there has been times where we had to reset the system

7 months ago

check_circle

Review Source

star star star star_border star_border

Lynn Silver Spring, MD

It is extremely difficult in my opinion to navigate their website to change options and features on their website.

7 months ago

check_circle

Review Source

star star star star star

Casey Silva

I work from home and not once had an issue with the service.

7 months ago

check_circle

Review Source

star star star star star

Robert Horn II Pahrump, NV

Had Verizon Fios internet in Florida. It was fast and reliable.

7 months ago

star star star star_border star_border

Kurt Lucas Olney, MD

We had an issue with the mainline coming into the house getting cut in the yard. They had a temporary put in next day. Great customer service.

2 years ago

star star star star star_border

polish in ri Rockville, RI

Overall - pretty good; however, it has taken more than one attempt to resolve a minor problem in the past.

3 years ago

star star star star_border star_border

Rakshanda Secaucus, NJ

It was a nightmare to get the connection. Poor very poor communication had to go to the store call several places it was a nightmare

3 years ago

star star star star star

Pliny

After installation the system worked perfectly and service was never interrupted.

3 years ago

star star_border star_border star_border star_border

Roberta

It is the worst internet around. Costs more, the slowest, the router keeps going off and you have to turn it on and off at least 5 times a day. Like I said in two word, it SUCKS.

3 years ago

star star star_border star_border star_border

Joseph A Paliotta Mount Holly, NJ

I have not noticed any change in speed from my previous provider. Having allot of issues with TV service and customer service should be renamed as it barely exists.

4 years ago

star star star star star

Shari Tampa, FL

Extremely fast internet service. I am able to connect multiple devices with no issue.

4 years ago