HughesNet Logo

HughesNet

check_circleVerified

star star_half star_border star_border star_border
244 User Reviews

4.8

Overall Score

LAST UPDATED: October 20th, 2021

HughesNet is an internet service provider committed to making its customers' internet experiences the best for more than 40 years. This long history of service has made HughesNet the largest satellite internet network in the country.

HughesNet internet offers download speeds up to 25 Mbps from a satellite network. It focuses on residential internet services.

HughesNet has a great reputation for customer service and has a high rate of customer retention. This reputation helps HughesNet stand out among their competition within the industry.

As a satellite internet provider, HughesNet is often contrasted with its competitor, Viasat (formerly known as Exede Internet).

View Customer HughesNet Reviews

thumb_up

The Good

  • Satellite Network
  • Plan Options and Pricing
  • Nationwide Availability
  • Bonus Data

Satellite Network

The technology delivering high-speed internet plans is constantly improving. Consumers can choose several options from their internet providers, such as dial-up service, DSL, cable internet, and fiber-optic broadband.

HughesNet internet has introduced a new type of network using satellite technology. The HughesNet satellite is more than 22,000 miles in space and will receive a signal from the customer's computer.

However, some customers complain that satellite internet service has room for improvement, and they struggle to get a signal. Being at the forefront of internet evolution comes with the risk of service issues, so make sure that satellite internet is the best option for you.

Plan Options and Pricing

HughesNet has one consistent speed across all of its plans: 25 Mbps. The actual speed experienced may vary depending on other external factors. The rates vary based on how much monthly data is included and your area:

  • 10 GB – $49.99
  • 20 GB – $59.99
  • 30 GB – $89.99
  • 50 GB – $139.99

However, these rates don't include equipment, which customers pay a monthly fee to lease.

Nationwide Availability

Most broadband ISPs are smaller companies that offer their networks to a focalized region. They generally operate in a few states or in metropolitan areas. Few companies offer widespread service.

HughesNet's satellite service spans the entire country. No matter where you live, you can always access the network. This is a benefit for customers who may move often because they can be confident that their internet will travel with them.

Bonus Data

HughesNet has restrictive data caps, but the good news is customers have access to a bonus 50 GB of data per month when accessed between 2 a.m. and 8 a.m. If you plan on surfing late in the evening or early in the morning, this could be beneficial.

thumb_down

The Bad

  • Limited Internet Packages
  • Long Contract
  • Slower Speeds
  • Data Allowance
  • Equipment Purchase or Lease

Limited Internet Packages

Most ISPs offer their customers a large selection of internet plans. These packages have a variety of data speeds and features.

This is not the case for any HughesNet plan. They offer limited service plans depending on your area. Pricing also varies depending on your zip code and the data allowance you choose.

If you want to cancel your service contract with HughesNet after installation, expect a termination fee. You will have to return the equipment by mail.

Long Contract

HughesNet's internet service requires a two-year contract, as do some of its competitors in the satellite internet industry. If you want to test how it compares to other broadband internet providers, you'll be locked into a contract for years unless you would like to pay an early termination fee.

However, HughesNet guarantees its price for 12 months, which could be appealing for those who are wary of the notorious price hikes with many service plans.

If you're seeking a month-to-month contract, HughesNet isn't for you.

Slower Speeds

HughesNet's broadband speed is very slow in the industry. Some companies have higher speeds closer to 1 Gbps, but more commonly, the competitive speeds are lower: 75-300 Mbps. HughesNet only offers its customers 25 Mbps. This may be a deterrent if you need a higher download speed.

The upload speeds with HughesNet are not easy to find on their website. This is one of the most frequent customer complaints, and many say they switched from HughesNet to a high-speed internet plan.

The high latency of satellite internet has many users complaining that they struggle to get a signal to their devices. Others say that when they run a speed test they receive a slow speed much lower than their advertised plan. Your devices communicate with the satellite service with a brief half-second delay that makes real-time online gaming impossible.

If you are looking for faster speeds, you may need to look elsewhere.

Data Allowance

HughesNet's data cap could be another downside for potential customers. Other internet service providers also set a data limit for their customers in order to better control their network speeds, but these companies normally don't have limits that are set so low. Some companies provide their customers with unlimited data.

HughesNet's data caps are between 10-50 GB, which limits their customers significantly. However, once you use your data allowance, you can still stay connected at a slower speed free of additional charge. HughesNet only slows down data until the next billing cycle.

HughesNet also has data saver technology that moderates the amount of data used when streaming videos so that your data lasts for a longer period of time.

Equipment Purchase or Lease

If you choose one of HughesNet's internet plans, you can pay upfront to purchase the HughesNet gateway modem, which comes with built in Wi-Fi. Otherwise, you'll have to lease the modem for a monthly fee. The modem is required for HughesNet service. Customers living in rural areas might decide the modem is worth the upfront money.

When initially starting an internet service contract with HughesNet, customers will schedule a technician to install the equipment. Some deals include free installation. Others may charge an installation fee.

gavel

The Bottom Line

HughesNet uses broadband satellite to bring its customers a connection. Its satellite network creates a pathway between the customer's computer and the HughesNet servers through a satellite that is thousands of miles up in space.

The speeds currently available through this network are very slow at only 25 Mbps. While this is low compared to high-speed internet, it is much faster than dial-up and may be your best option in a rural area.

Consumers interested in high speed may want to consider other internet options if available in their area, like cable or fiber-optic internet.

HughesNet service options also have little variety. HughesNet would be a good option for customers who live in remote locations, want a reliable connection, and don't mind slower internet speeds.

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at HughesNet below.

1-(855) 570-1838

Star Rating

1.5

star star_half star_border star_border star_border

244 Reviews

Review Breakdown

5 grade

5%

4 grade

4%

3 grade

5%

2 grade

5%

1 grade

82%

Sentiment Criteria

Value

star star_half star_border star_border star_border

Quality

star star_half star_border star_border star_border

Service

star star_half star_border star_border star_border

Trustworthiness

star star_half star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star_border star_border star_border

LaRita Bearden Dalton, GA

If you are streaming, you end up spending more money buying tokens to for speed. If you have people watching TV on more than 1 TV, you use your mb at a faster rate, causing you to buy mor and more tokens. I do not recommend Hughesnet.

3 weeks ago

star star star_border star_border star_border

TPat Cottage Grove, OR

I called and spoke to a rep who seemed to be nice. that's how I was taken advantage of. she told me that they checked credit worthiness by addresses! anyway, because I had moved many times, she said that I would have to pay cash. My credit is good, I went ahead and paid 400.00. When the technician put up the dish in my backyard, the dish was facing some huge trees that caused interference and continuous buffering. after one month, I could not take it anymore, and they kept getting various people over the phone to get me to try different things to get it to work. I kept telling them that the dish was in the wrong place and should be moved. after many complaints they cancelled my service the same day. and I am stuck with all of the equipment.

9 months ago

star star star_border star_border star_border

Tval Atlanta, GA

We just cancelled our service after 18 months. Our speeds even according to the HughesNet folks were 1-3Mbps, and in the final months the service would drop out altogether so that I had to physically unplug the internet cable to reset our connection - multiple times per day! We finally found a local company that offered (and delivered) better service and speeds, and had them come out and set us up. When we called to cancel our HughesNet (non)-service we found that they had automatically signed us up for a second year-long contract and we had to pay $250 just to cancel! A fine for cancelling within the first year might be understandable but this is just spiteful. I guess they had to wring as much money out of us as they could. At least we have much better internet service now. Good riddance!

1 year ago

star star star_border star_border star_border

M. Johnson Adel, GA

The WiFi itself wasn't so bad. i didn't like that they use the same download speed no matter what price your paying. also my bad experience was canceling. they charge you a fee for canceling your contract. the problem is for me, it seemed my free was never going down no matter how close it was to my contact end. i ended up paying the fee i sent then all the equipment i knew of. months later they charge my card $200. staying i didn't send them everything. it turned out to be a piece on the satellite that i had to literally have someone to get tools to take it off. not to mention that YOU have to pay to ship this stuff back. why wouldn't they make site you know about that piece from the start? they are sneaky and hope you don't notice they extra charge. so now i have to payyet another shipping charge to send this part. which isn't normal. you usually just send back the modem and cables . not to mention they didn't even want to send me a box to send it back. i don't recommend this company at all

1 year ago

star star star_border star_border star_border

Corey E Wilkinson

They are helpful but service is horrible. We cannot stream videos so can never have Netflix. We cant be on 2 devices at once. That said it's the best service in our area. We live 1 mile from a major road. I'm very disappointed with this service. We are unable to get comcast. That's is 250 ft away on the end of our street and they said we cant get their service neither

1 year ago

star star star_border star_border star_border

JW Bishop, GA

Highest does not deliver what they promise, nor what you pay for. Their download speeds are not anywhere near what they advertise. We cannot have basic movie downloads, such as Netflix, because of the constant spoiling. Because HughesNet is satellite, you are at the mercy of the weather also. If it's raining in Montana, it could affect you in Georgia!

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Rushie Gregory Pleasant Grove, UT

I'm not super impressed by the quality of HughesNet internet. They forced us to sign a 2 year contract before we could see the quality. It's definitely not the worst, but I wouldn't recommend.

2 years ago

star star star_border star_border star_border

T LaBounty

Performance is awful! I hardly use anything and I run out of time and get reduced. My internet phone does not work. does not work

2 years ago

star star star_border star_border star_border

Tom Farekian

There slow and no matter how much you keep on spending more to get faster connection, and it turns out it not.

3 years ago

star star star_border star_border star_border

Austin Adair

Worst customer service. Extremely slow speeds. Billing issues.

1 year ago

star star star_border star_border star_border

Michael

The internet service sucks and the wifi causes the TV to freeze

1 year ago

star star star_border star_border star_border

Phil

Slow internet, high prices but little choice in area

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information