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HughesNet

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335 User Reviews

3.8

Overall Score

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nicole Millheim, PA

This is an absolute terrible service. Promised the 25 megabytes for second, maybe get 3 is lucky during peak hours. Get a hotspot for your home through a cellular provider like verizon, at&t or sprint. for so much cheaper. TERRIBLE!! would give this a zero star review.

2 years ago

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Paul fassl New Port Richey, FL

all bad they get people from Pakistan to answer the calls and never sole the problem you have I had to pay 325 to get out of contract I could not even watch my shows and I only used the service 3 times a month at my cabin in north Florida Lulu my name is Paul fassl Hughes net sucks don't get there service no matter what .

2 years ago

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Megan Albion, MI

1 star is to many! I was paying $80 a month for internet that really only worked maybe 3 days a month. I called to get it fixed 4 separate times and every time they said,"Your good!" So I called to cancel and they charged me $400 plus that months bill and said," ma'am your not working with us!" Do not get them!! Your wasting your money!

2 years ago

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Jc Toccoa, GA

Beware subscriber. This is the worst internet provider I have ever been with. The speeds are slower than slow then when the data cap is added there is no using the internet because it then has no speed. I have been with them for a year and I should have cancelled after install.

2 years ago

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karl ashenbrenner Juneau, AK

Having a remote cabin in Alaska we are stuck with using hughesnet, however when we are not at the cabin the generators are turned off as is the modem....now showing we used 8.8gb even though the cabin has been shut down for weeks. Hughesnet says it is on our end, HOW can that be when the generators and modem are all shut off???

2 years ago

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Michael Willis West, TX

Never worked well from day one. (I was told you can stream movies it works so well) laughable at best, this internet won’t even work Facebook. Then to top it off when you cancel you get disgusted with the cancellation fees! Do your self a favor and don’t ever use this company your better off making your phone a hotspot for $20.00 a month

2 years ago

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Dan Golden

No problems very good so far. I had Spectrum, but for the fact they have raised my monthly payment double

3 years ago

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Jim

Good, once everything was started up. They could improve by being clearer up front on the cost, what was included and what was not included.

3 years ago

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Roxann Nashport, OH

We got the 10GB plan for $49.99 ends up being $70.50! It sits and spins constantly even with plenty of data left. If it snows, gets dark, rains, everything effects it. I'm tied in to a years contract which isn't going to stop me from cancelling. They suck!

3 years ago

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Michael Long Sheridan Victor, ID

Fine if there is no alternative. Data is expensive If you want to cut the cord, streaming will kill you with data overage. Owned by Dish. They want your monthly subscription. Big penalty if you want to cancel service before your term.(You will want out!)

3 years ago

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Kelli Needville, TX

Worst service EVER! Customer Service is a joke. The service is not reliable and the cost is ridiculous. The record keeping is even worse. I returned my equipment with tracking numbers and yet they can't track. Result, being charged for equipment I don't have or want. STAY AWAY.

3 years ago

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Rita Mccurter Hobbs, NM

This is the absolute worse internet I have ever had. I run out of data withing the first week. I cannot run my TV or any of my wireless products more than 1 week. If you like to watch Netflix or have direct TV DO NOT go with this carrier!! You have to sign a 2 year contract and to get out of it you are charged a fee.

3 years ago

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Ron Stout McAlester, OK

Service provided as advertised. Very few negatives, and nothing to complain about. However, after reviewing ratings and reviews not all customer have the same opinion as I do

4 years ago

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Michael Monk Skidmore, MO

Makes installation on time. The tech new his job and did it well. He commented he did not like to work. for his supervisor and planned to quit.

4 years ago

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Jason Peyton, CO

The worst. It took me an hour and a half to watch a five minute YouTube video. Buffer. Buffer. Oops, your connection is lost. You people should be ashamed of yourselves for calling this an internet service. My only other comments contain lots of curse words. ??

4 years ago

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Paula Gaines

Download Speed of this satellite based provider isn't as good as a broadband provider but it is all I can get in the rural area I live in

4 years ago

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Madison Kneiss Long Beach, MS

this service is made for big companies that have money. the residential is way to expensive in comparison to others. and all the equipment with the satellite and boxes. i would never do that to myself again

2 years ago

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Kathy Trevarton Marshall, AR

I don't have many choices when it comes to internet providers so I have had to accept what is available. No dsl in my area. Would like a better deal on streaming ...Just too costly.

4 years ago

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Christine59 Ragley, LA

I have hughnet. I work from home and internet very crappie and they just went up on my bill to 140 a month.

5 months ago

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peggy bennett Los Osos, CA

Don’t want to leave even one star. Easy to sign up . Terrible to cancel . Had to give you 10 Minute talk . Misleading

5 months ago

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Jimmy jared Deepwater, MO

I wouldn't get this internet service if my life dependent on it. It sucks you never can watch Netflix are are anything for that matter.

8 months ago

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Richard Chartier CO

Starting Jan. 1st. 2022 down load speed goes to "0 mps" after you reach your data cap. Pre 2022 down load speed slowed down to an average of 1.85 mps after reaching your data cap.

4 months ago

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jessica Stevenson , IL

They are liars they told me after they charged my checking account for a motem I sent back that when recieved they would refund me and instead they put it as a credit and there service is slow and unreliable

1 year ago

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Cheyenne Gravley Max Meadows, VA

Outrageous prices. When competitive companies offer 35$ unlimited. Better do your research before sighing up with Hughes Net or you'll be paying the price for the next year without internet.

1 year ago

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Liz Bell Buckle, TN

terrible. no guarantee of any service. no concerns for satisfaction of customer. they just want to lock you into a contract and make you pay a huge fee when you cancel, which you will.

2 years ago

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Angela Kelly San Antonio, TX

Save you money this company is horrible they well tell you what you want to hear and lock you in a 2yr contact for poor service I will be call At&t they referred me. Very Dissatisfied

2 years ago

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Wfro Dallas, TX

Worst internet provider. Slowest internet I've ever had and the customer support never helps and only makes excuses. They won't pay the early termination fee and just make excuses. WOULD NOT RECOMMEND!!!!

2 years ago

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Bernie Krystkowiak Missoula, MT

Worst utility I've ever had. Poor speeds. No streaming. Data limits AND they kept my last full months service fee even though I had cancelled service. Stay away if you've any other choice.

2 years ago

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SarahMeshell Dodgen Wheaton, IL

The company told us that the 20 Was the right plan for us even after telling the we stream all are shows. Long story short this company lies to tie you in a contract that cost a arm and leg to get out of.

2 years ago

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Thomas Sylva, NC

I would give zero stars if I could. Huges net for 2 days and unable to stream anything due to it constantly trying to load. If you're considering this company, take my advice and just don't!

2 years ago

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nicole grant Fellsmere, FL

they lie to get you to hook service up then its not what you wanted then want to charge 400.00 disconnection fee don't get you will regret it trust me and all other people they did it to already

2 years ago

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Taylor Brandon, MS

Hughes net is horrible and It is super slow. I am 12 years old. I can't download my games and I can't even do my homework sometimes, it is truly not kids friendly. I do not recommend if you have kids.

2 years ago

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Jose Quintana Oberlin, KS

The worst internet company ever. We canceled our service way back in November and they continue to take our money and refuse to give it back. An claim we never canceled service. We have email proff we did

3 years ago

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Linda Crusing Kempner, TX

Most of the time it is pretty fast but being a satellite dish it does have its drawbacks. It's not cheap either.

3 years ago

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Terry Milkoff

Greatest help from service rep over phone call can't ask for more very professional

4 years ago

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Elizabeth in Blacksburg Radford, VA

Moved and their idiotic rep said we shouldn't have since they don't offer service at our new home AND they made an unauthorized draft from checking for service that was cancelled

5 years ago

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Jared Gregory Pleasant Grove, UT

If you like dial up speed and 1G prices, then you might like HughesNet. The say it's high speed, but it's not even close. Hands down the worst provider I have had the displeasure of being contracted with. Do yourself a favor and stay away...

2 years ago

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Rushie Gregory Pleasant Grove, UT

I'm not super impressed by the quality of HughesNet internet. They forced us to sign a 2 year contract before we could see the quality. It's definitely not the worst, but I wouldn't recommend.

2 years ago

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Andrew Henderson ,

DO NOT GET THIS INTERNET. They say up to 25/mbps and in reality it's about 300/kbps on a good day save yourself some money and find another provider in your area

1 year ago

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Brenda Griner La Grange, KY

Great services and affordable..They work with Dish Network Customers.

2 years ago

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Nathan Lincoln, AL

Absolutely hate this service worthless!! Not worth anything crappy service then try to charge me for a service call when clearly the issue is on their end!

2 years ago

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Melissa

Hughes net provides services out in the countryntry where there is no

2 years ago

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Vina Las Vegas, NV

Very bad customer service, I spoke to Jose and he needs to take a customer service class!! Hire new reps if you would like business!! Consider this 1 star a zero!!

2 years ago

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T LaBounty

Performance is awful! I hardly use anything and I run out of time and get reduced. My internet phone does not work. does not work

2 years ago

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Rose

They are great. No compliants. Service is great and support is wonderful.

3 years ago

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Janice Genes Hurricane, UT

They suck!!! I had them in the year of 2004-2008 and after the two year warranty on the modem was up the modem died and no longer worked. Which forced me to buy another one and the service was slow!!

2 years ago

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Janet Foster Frankfort, ME

It sucks.........I have medical equipment that relies on the internet and it is too slow...... .

6 months ago

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UnSatisfied Customer Spencer, WV

Weakest internet service, that I ever paid far too much for. Everything about them sucks.

7 months ago

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Brian Trost MN

Zero stars, worst internet, worst customer service. I would never recommend to anyone. No internet is better than hughesnet.

4 months ago

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Mitchell Stark Henderson, MD

JUST HORRIBLE! Constant buffering. Would not recommend to anybody, I am eventually going to switch. Save your money so you won't have aggravation.

1 year ago