I live in an RV and travel every 4-6 months; Oct/Nov 2016 I signed up with hughesnet for internet and possibly phone service, I decided against the phone, every time I contact them they talk about my phone service, I was never charged, for the service, but there'd keep bringing it up as if I had it. Apr 2107 I needed the service suspended and contacted this "company", I was told I could suspend my service for up to 6 months per year, but that would extend my contract. I contacted them late May 2017 to have the service placed in the new location, I was talked into an upgraded service, starting my 24 mon contract over again and increased data, so I agreeded. The whole dealings with them started going DOWNHILL, they didn't come when they told me and WOULD NOT LISTEN when I told them I didn't have a physical address ! I was TOLD I had ONE free installation per year and when I moved in the fall I'd have to pay for the installation.
I left that location Sept 2017 and got to the new location a couple weeks later; I am NOW told that each time I moved the 24 mon contract would start all over again and there was NO CHARGE to put up the dish. I told them I was NOT TOLD that, that I would never get out of the 24 mon cycle because of the way I move around. They said that was their policy and the other agent was in error ! ! ! I decided to cut my losses and cancel the service and pay the early termination fee of $355. I was told I needed to return their equipment, I wasn't sure of the address and told them I would call them back with the address, it was my understanding it was coming USPS, I called back 2 days later with the address. I got an email from someone stating my box had arrived, BUT it had been sent to the previous location ! ! ! I immediately call this poor excuse for customer service back to tell them they had sent it to the wrong address! And verified the address they were suppose to ship it to! I went to the post office several weeks later, they now have my early termination fee, but each time I call I'm told by the machine I'm an active customer ! ! I wanted to find out where the box is to return the equipment, or just send me an email with the shipping label and I'll use my own box ! ! This was Nov 28 and I spoke to Michael F. to TOLD me I did NOT need to return the equipment, i said are you sure ? ? ? I asked what I was suppose to do with it, he told me I could trash it ! ! Thank GOD I didn't. In checking my bank account Dec 26, I find a charge from hughesnet of $323.xx, I immediately called them and they said it was for the equipment, I told them / him what the last thing I was told by Michael F. and gave them / him the tkt.# I was given at the time. This low life tells me since I was told several times previously that I needed to return the equipment that the agent, Michael F., on the LAST call, was in error, when I was TOLD it did NOT need to be returned AND it was my responsibility to to continue to contact this STUPID company to make sure I was given the correct info. The bottom line is that until I can get them a shipping /tracking number I'm out $323.xx which just happened to make my bank account over drawn and their attitude is "sorry" but I was told there would be a charge if it was not returned. I asked how many time I needed to call to get the correct info, he said it should only be once, but again it was MY RESPONSIBILITY to call back since I was given different info.
It took MORE THAN A WEEK to receive their box, I packed the equipment I, got the tracking number and called them ! After hours of waiting to be connected, losing the connection, I gave them the tracking number, now they say I have to wait for the equipment to be delivered and verified it is in good working order. I told them NO ! That was NOT what I was told by the supervisor (stupidvisor) I spoke to on Dec 26, which was also another time(hours) consuming call. They said it didn’t matter and I had to wait! I asked to speak to a supervisor (stupidvisor), that person told me the same thing, we went round and round, since I wasn’t getting anywhere I asked for his supervisor (stupidvisor)(I didn’t refer to them as a stupidvisor, but that’s what I thought of them), I was connected to supposedly one higher up, she kept telling me the same thing !!!! that their policy was I had to wait until they got the equipment back and checked it over, I told her Kenneth said that was their policy, but he would forgo it, when I gave them the tracking number. She continued to state I had to wait !!! I told her that was not acceptable, I again told her I was told by Kenneth on Dec 26, all I had to do was supply them with the tracking number. FINALLY after a long silence she asked me to hold, after many many minutes, she came back and said she had checked with her superiors and they would refund my money within 1-7 business days.
I didn't not have any probs with the service as I recall and would have happily kept the service if my 24 months had run continually till the end of 24 months, even if I had to pay for the reinstallation, but this company
Is a bunch of LIARS, DECIETFUL, DISHONEST, AND THE CUSTOMER SERVICE IS NON EXISTENT! they DO NOT accept responsibility for what they representatives/agents promise ! !
I belong to numerous groups on Facebook, with tens of thousands of members that travel /move every 4-6 months and I have let them know about the HORRIBLE policies and interactions with this company.