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HughesNet

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274 User Reviews

3.9

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Michael Clarksville, TN

Ever since I first signed up with them it was a terrible experience. Any storm moving through and the signal is gone. Even just some rain. The speed is abysmal, can't even use voice chat software like Skype, or Discord because of how high the ping is. Their customer service and billing departments are probably the worst of any company I've ever encountered. I'm definitely not one to go and write reviews for anything. But my experience with then was so poor I had to make sure that my experience with them was voiced so that I could prevent others from the same experience. I called in May of 2019 to have my account cancelled in August after my two year contract ended because we found a better provider. They told me the account would auto cancel and send out a box to reclaim the equipment that was leased to me. September rolls around, and I was beginning to wonder where the return box was. The next day they charge me almost triple what my original payments were. I call to rectify the situation, to which I was told they could not refund me. Once I get the account cancelled they attempt to issue a refund. Turns out their billing department cannot issue a refund within 10 days of a payment. I call back 10 days later and they tell me that they can't give me my money back until the equipment is returned and I have a tracking number. So I wait for the box to arrive, send the package and give them the tracking number. They still refuse to give me the money back, that they shouldn't have had in the first place, until their equipment is in their warehouse. It feel as if they are holding my money ransom until I return their equipment, which was returned in the exact condition in which they leased it to me. Additionally the money they are holding they shouldn't even have in the first place.

2 years ago

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Sam Gray Raleigh, NC

Hughnet pricing is extremely high compared to cable. Folks that can't get internet service through cable is definitely getting taken advantage of. 2 terra bite of data through cable $70 a month 10 GB through Hughsnet $59.99 I get more on my phone.should be ashamed of yourself.

2 years ago

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John Gillies Waynesboro, VA

HughesNet. Is providing satellite service for me in a rural area where there are fewer options. The household is two retired people who largely do email and web surfing. No games, no internet streamed movies, etc. I transferred from a telephone linked service which ran at 2-3 MPs for Hughes, which advertises at 25mps. There were some hidden costs for. Installation, but overall I started well. They said that 10G would be plenty for our needs. Then i saw how quickly the data allowance disappeared. At the beginning of the first full month, the ENTIRE 10G disappeared in ONE DAY. A day of no particular heavy usage. At that point, Hughes strangles the speed; down to around 1 MPs - at one point it was down to 0.09 MPs — for the rest of the month. I called to complain and discuss a solution. they said - well you have to turn off all your devices when you are not using them. Phone, iPad, computer, link to Dish TV, etc. In effect, they said - if you want to use internet, you have to stop using the internet. Or you can use the “bonus” period at 2 am to 8 am. I upgraded to more data and am now spending lots of time trying to manage access to the internet to make it functional. When they strangle the flow, it is unworkable. I will not spend $90 for a few days of decent internet. If Hughes had been transparent about the strengths and limitations of the service, I would have no objections. I would have made an informed choice. However, they were not remotely honest or transparent in their marketing or description of service. And then they impose an excessive cancellation fee to discourage leaving. Until they start being honest about their service, it is largely a fraud.

2 years ago

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Sean A. Stafford, VA

Absolutely the worst experience you ever have to pay top dollar for. Like so many others in rural Virginia, I was stuck with Hughesnet or nothing. I should have gone with nothing. Here's the highlights: - Automated subscription service recommended a package that was not conducive to my needs. - $300 installation fee. - $100 a month for 1998 speeds and constant buffering of any videos. - Such bad connectivity and speed that I cancelled ALL streaming services because I was so angry. - Up to 2 minutes for Google Maps to load. - When I called and complained the technician asked if I would be able to fix my own issue..!!! - When I cancelled I got slapped with a $150 early cancellation fee. - I had to climb on my roof and take down their equipment to ship it back to them. DON'T EVER USE THESE SCUMBAG LIAR POSes!!! Singlehandedly the worst of the worst. Their awful service is only outmatched by their terrible customer support. Go outside, get into hunting / fishing / camping. Read a Book. Save your money before using these SOBs!!

2 years ago

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Michelle Dobies Harrington, DE

Unfortunately hughesnet is the only internet offered in my area. Giving it one star was my only option as well. If there was a choice of zero that's what I would rate it. The representative will tell you this is better then nothing and my opinion nothing is better. They will also tell you that there $49.95 package is plenty for your needs which is also a lie. I had to upgrade $20.00 more dollars and still not enough. I pay my bill on the 26th of every month and my 11 year old son, who is the only one using the internet, is out within 3 days. I can't wait until my contract is over because this is highway robbery. So don't get fooled and stuck in a contract that I can guarantee your gonna deny.

2 years ago

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Tish Davis Vinton, LA

Only giving one star because no star is not an option. Cancelled service the next day because we couldn’t watch a movie without it buffering. Called and was told no problem just send the modem back with no cancellation fee. Perfect. Right? No now 2 months later we are charged $220.40 for not returning equipment? They failed to mention that the piece from the satellite needed to be returned as well. Called and they said with a tracking number they will refund our money within 2-5 business days. So the funds for my bills I had scheduled to come out came back NSF-(3) $90, shipping for the piece off the satellite $34. Called and gave them the tracking number and was told to call back within 24-48 hours. Call back and they said it will be refunded on the next billing cycle on October 3rd. Funny how we are not in a contract therefore have no cycle dates, 2 technicians told me we would receive our money in no later than a week and now the manager says it will be a month and I’ll have to call them back and remind them. DO NOT BE FOOLED! They know their service is no good but just want the sales numbers. Shame on you and how you do business and lie and steal!

2 years ago

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Fernando Rio Rico, AZ

Do not get HughesNet for your home internet. You will use up all of your data in a very short period, faster then normal use. Trust me. I have tested all my devices (4 cell phones and one tablet). HughesNet only gives you one hour of streaming per day while your data last, all combined. Within a week you'll run out. I used their app to monitor my data. I was surprised to find out I was using data while no devices were connected. Not worth the promises they offer. This to me is a scam. Horrible for video chat and useless for gaming. For movies, you must stream it on the lowest resolution. The bottom line is HughesNet is not for streaming. I call customer service and no one seemed to know how to handle my concerns. One representative told me that I shouldn't have chosen HughesNet and insinuated it was my fault. Another representative told me I had purchased the cheapest plan they offered and suggested I buy more data. Nothing is unlimited like they advertise. Its limited alright. Don't be fooled. The fast internet they promise goes away fast. Trust me. You will be locked in for 24 months and if you cancel you will be charged almost $600 plus you will be responsible for returning the equipment once you get it off the roof or be charged another $300. In closing, DO NOT GET HUGHESNET. Look for a better options. 

2 years ago

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Joe robb

gentlemen, thanks for the unbelievably pitiful customer service. This whole situation borders on hilarity.Installation on feb 2 and as of the 19th-a total of 30 minutes working internet.I have spoken with 21 people in your organization from pakistan to south florida to louisiana and received only IM SORRY but in the end- no help.All I wanted was a working dish.Just a clear view of the southern sky and everything will be wonderful.What a joke.I have logged over 11 hours either on hold or hearing promises that were just lies from jason pranjali jennifer max pax ronnie alex after 8 days and 3 messages finally got a call from Russ chris haley another different Alex shawn john fonika(a funtional idiot) residio another different john barbarisha langley and in your advanced tech-a dude named thomas hoyt whom after being on hold for 20 minutes waiting for him to finish his coffee and donut was too much of a pussy to even speak with me-actully refused to talk! This is so outragous -you cant even make this stuff up! Ive cancelled the service yesterday and unbelievably today I received a bill on my credit card for a months service. Gentlemen ,get a grip on this situation or I'll be forced to involve the better buisiness beaurou(sp) all I wanted was internet service-service is apparently not in the hughesnet vocabulary. feel free to call-though I know you wont

2 years ago

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Dale Las Vegas, NV

My brother lives in Ohio. I ordered Hughes net for him to allow internet connection. After a year went by the trees on his property and the ones next door started to really grow mainly because of the rain. The Hughes net people called and said the signal was bad so they sent out a service person. They said they can reposition if but it will not last long because of the trees. My brother had DIRECTV and it went out because of the bad signal and he had to get rid of the Direct TV. Then we called Dish Network for TV and they said they could not get a strong signal. So, I ordered cable and got both TV and Internet. That meant I would no longer need Hughes net for Internet service. I called and talked to a person in the Philippines. They said I would have to pay $190 as a termination fee. I explained everything as I said above. I said the signal did not allow me to continue. He said he could waive $90 but I had to pay $100. I asked him to look up the property on Google and see that he is surrounded by trees. He did and agreed that was probably the problem but he could not help. My brother is 82 years old and I am 72. $100 is a lot of money for either my brother or me. It is a shame Hughes net treats senior citizens this way.

2 years ago

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Amanda Corinth, MS

I tried HughesNet as a part of a package through Dish. As I was on the phone with HughesNet I let them know I was not sure it was sufficient enough for my family because of the speed and GB allotted each month. The sales person told me I could try it for 30 days and if I cancelled before 30 days was up it wouldn't be charged any kind of fees related to cancellation and that I would only be charged for the month of service we used and install. This was an outright lie! We received service on March the 16th. It was very slow and we used up the GB before the month was up. I called to cancel on April the 11th. They were trying to charge me $400 and told me to send back the equipment or pay for it. I argued that when I signed up I would not be charged any kind of cancellation fees. They told me after over an hour of disputing this while telling me they have no 30 day policy they would do me a "favor" and waive the $400 termination fee and equipment fee. They told me not to worry about sending back the equipment either and I would not be charged for it. I played for the installation and month of service we used. I told them that they better not charge my card for anything else after I gave it to them because the whole situation seemed VERY shady. I was told on the phone that we were square and our account was closed and paid in full. On Friday, May the 24th, Hughes Net stole from my bank account $868.25 without my authorization. I was not set up for auto bill pay or anything like that. I used my card with them once which they stated the could charge it whenever and for however much they wanted without any notification. They completely cleaned out my checking account with out warning, phone call, or mail. I did receive an email that had no bill attached and all i stated was I owed $868.27. I didn't even notice the email because I wasn't expecting one from them. I accessed my account to Hughes Net and saw a bill that was generated on May 15th. They attempted to charge my card the very same day for the whole $868.27. Even if the bill was correct and I owed that amount, which I DO NOT just to be clear, the bill online states it wasn't due until June the 14th however they tried to charge my card the very same day the bill was generated. They attempted to charge my card one sometimes two times a day all the way up to Friday May the 24th. I was not aware they were attempting this since the charges were not going through until this past Friday when I unlocked my card and they were able to debit my card for the full $868.27. Needless to say I was livid that they did this after repeatedly telling me that my account was closed and the account was paid in full. Never once did they tell me "Oh by the way, we are going to charge you $868.27 for your loss than one month of service". I was very angry about this and called Hughes Net yesterday. I was reapetedly transferred to different departments explaining the situation each time I was transferred which was very very annoying. When I supposedly got to the correct department which was the collections dept. I discussed the situation with and told them that the sales rep told me if I signed up with them and it did not fit my needs that if I cancelled before the first 30 days were up I would not be charged any fees for cancelling and only charged for the setup and month we used. It was VERY OBVIOUS they did not know what the charge was for and I kept asking them what the details were for this charge of $868 were and they could not tell me. They gave me like four different reasons as to why they charged this amount like the early termination fee, equipment, etc... They also told me they do not offer to charge no fees when you cancel service after 30 days. I told her they told me this when I signed up and I never would have signed up if they did not offer this Luckily I got a reference number when I cancelled showing that they waived these fees and the they come up with something called any early lease termination fee. I kept asking them for a detailed copy of this bill where it shows how they came up with the $868 figure or at least communicate it through the phone and they could not/would not do it because I told them the bill online does not show anything it just states 868 for a Charge. I asked them to speak to a supervisor and the woman I was speaking to kept giving excuses to keep me from talking to the supervisor like they are just going to tell me the same thing. I had to raise my voice and get belligerent so the she finally placed me on hold to get the supervisor. She kept coming back and saying they were busy. She came back a final time after about 30 minutes of being on hold and told me that it would be a long time before I was able to speak to a supervisor. I was SO MAD at this point as it was so clearly evident they were doing this on purpose. I told them they did not have authorization to make this charge of 868 and I would be discussing my charge with the bank and hung up. I called Bank of America to dispute the charge. Bank of America's wait times yesterday were very long. As I was waiting I decided to Google and see if there was a before 30 day cancellation policy because I felt that they were lying about the fact that they offer no such agreement. Look and behold on their legal/terms of service portion of THEIR WEBSITE http://legal.hughesnet.com/ServiceTermsAndConditions-between-07-01-08-and-09-01-08.cfm, they say they do offer no fees if cancelled within the initial 30 day period. Once I saw this I immediately hung up the phone with BOA because of the wait time and called back Hughes Net. Once again I was transferred all over the place until I was transferred to to the incompetent collection department. I once again had to explain the entire situation again to the new CS rep. I would like to point out that the reps from this department which is hard to describe but they talk in a very monotone voice and just seem like they do not care about anything at all. This rep gave me the same BS as to why they charged me. This rep actually gave me one other reason as to why they charged me. I once again asked her for they details of the charge which she danced around and could not give me on the phone or in print. I once again told her that when I signed up they told me about the 30 day cancellation policy and that I never would have signed up had I known they would charge me 868 for whatever reason for cancelling. She told me once again there was no such policy. I told her it is in print on the legal / terms of service page located ON THEIR WEBSITE!!! She actually asked me for the URL where it stated this. I was completely dumbfounded. It was totally unbelievable that the collections department doesn't know their cancellation policies and where it is stated on their own website. I was speechless but proceeded to direct her to the page I saw. She put me on hold like I had been 1000 times before with this company to "discuss" with her supervisor. After about 5 minutes someone gets back on the phone and it is the first CS rep I spoke to initially. I was so mad my voice stayed permanently raised for the remainder of the time I was on the phone. The first CS rep said I told you that the lease termination. She was completely ignoring the page I had given them about cancelling in the first 30 days. I told her she flat out lied to me about this. She was completely ignoring what I was saying and kept trying to talk over me. I kept asking for a supervisor. She wouldn't flat out tell me no but it was flat out obvious at this point she wasn't letting that happen. I had to get to the point of basically screaming to get her to put me on hold just to check and see if I could talk to the supervisor. This is not the most unbelievable part. The part of the conversation that was the most unbelievable is when they returned the same lady that I was screaming at came back on the phone and stated she was the supervisor. I was in amazement how a company the size of Hughes Net was operating. At this point I had spent a total of 6 hours trying to get this rectified. Throughout this entire ordeal they kept offering me a credit.They would put me on hold to talk to the "mythical supervisor" and then offer me a credit. At first it was $200, the $300, then $400, then when I talked to the phony supervisor she offered me $500 credit. Each time they would offer me a credit they would state we will do you a "favor". This seemed very much a part of their traning to say this however I told them they are not doing me a solid when i want supposed to be charged in the first place. I was so disgusted and so sick of talking to these people I just took the $500. I proceeded one last time to find out the details of what these charges were for. She kept stumbling around the question. Only when I became belligerent with the "supervisor" to get answer I think she was just getting tired of talking to me and told me they do not have access to the billing details and that I would have to talk to billing to get the details. I was in shock at this point. I took the $500 credit. I just thought to myself why would they offer anything if they did not fraudulently do this? They transferred me to billing who handles they credit. I once again explained the situation AGAIN since the "supervisor" said they can see the billing details. Once I was finished explaining thing and the madness of their customer service he calmly said oh I can pull that up. He seemed very sympathetic to my cause. He pulled it up and said the bill was for 2nd month cancellation. I was like OH MY GOD! I told him I cancelled within the first month. He seemed a bit confused why I was billed and he said he would need to go discuss this with his supervisor. Now this entire time I have been on the phone with these crazy customer service reps every time they go and speak to their "supervisor" they come back with an answer that I dont like and when you try to speak with this mythical supervisor that they JUST spoke to they deflect, deflect, deflect. This was no different. The billing guy came back and his empathetic ear changed. He said oh it was an early termination fee. I proceeded to say no, no, no. There was not supposed to be a termination fee. He also said that his supervisor asks where I saw this 30 termination clause. Now it is one thing for a customer service drone not know about what is clearly printed about cancellations. It is a totally mind blowing situation for a supervisor in the BILLING DEPARTMENT not to know what their cancellation policy is. I was physically drained at this point. I had no fight left in me. I believe it is policy to just wear you down when there is a billing dispute and along the way offering credit so I guess my 7 hours of time spent on the phone with them was worth $500. I asked the guy in the billing dept if this is a refund of $500 or if they are just going to credit my closed account with a zero balance and of course he did not have the answer to that and would need to transfer me BACK to the collections department to figure that out. I think my BP rose to unhealthy levels during this whole ordeal and dont think my heart could take another conversation with those people. So I said no thanks and that I would wait and see if it went back into my bank however I'm pretty sure they just put a credit on my closed account because when I log in it had a balance of -$500. In summary, stay VERY FAR away from HughesNet. If you no choice and have to sign up for their service then dont use your debit card with them for anything like paying a bill or setting up service because according to them they can charge it at anytime without your authorization. I am a pretty easy going person and dont get frustrated easily but this company's reps sent my frustration levels through the roof. I have never been lied to by a company as blatantly as this one. As a matter of fact this is the only company I have ever dealt with that has lied and been so overly deceptive to the point of questioning whether I was being punked or not. They are also thieves and when you call them out they try and barter with you in order to keep from maybe doing a charge back. I took the $500 in case BOA is unable to retrieve the money for me. Since this is a large company I'm not sure if they will be able to. I may have screwed myself by accepting the $500. My advice to anyone thinking about using them is to stay very far away. Otherwise if you cancel within a month you will be paying 868 + one month of service + installation, which amounts to over $1000 for one month of service. I tried to login to my account this morning to retrieve my bill and they have completely deleted access my Hughes Net account and have made me unable to access any information about my bill. I believe they have done this to prevent me to do a charge back through my bank. This is so unbelievable the measures they take to steal from people. I would not believe this could happen unless it happened to me personally. This is the most unethical and worst company I've ever dealt with both personally and professionally. This company's business practices needs to be investigated. Please forgive in advance any typos in this review.

2 years ago

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mark Lancaster, CA

super slow, sucks, can't wait for contract to end, the problem with this internet is there is a 600ms ping delay this is why you can't use for gaming why because the delay is to slow this is the response speed when you request a page and this is what you should be shopping for is the ping speed not the download speed, so the internet companies can't sell you on this because it varies from house to house so they sell you on download speed that is more constant from house to house its a trick to make money people, so interm you want to find the lowest ping number 5ms (milliseconds) is super fast so hughesnet has a 600ms delay so thats super slow. kinda get it

2 years ago

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D Goodrich Virginia Beach, VA

I was a Hughesnet costumer for over two years and I felt stuck. I lost signal everytime it drizzled outside, yet there weren't many options for internet in my area. I also felt misled by the sales person when I purchased my package. I explained what I wanted out of my internet service. I specifically said that I stream television shows and movies regularly from my smart television. After streaming TWO movies all of my data was gone. When I called customer service, the representative said I needed to download shows and movies on my lap top after 1am and then connect it to my television if I want to watch it during the day. What! But I am stuck in a contract. I am in the military and transferred to another city after 2 and a half years. I called to cancel my service and asked how to return the equipment. I was told that I didn't need to return the equipment. Then, the representative told me that service was available at my new location and I told them I was going to shop around before committing. I called back the same week and asked them to tell me their best offer so I could compare. They offered the Gen5 but expressed that I would still not have the data amount to support what I wanted in an internet service. They kept saying that they could suspend my account for two months while I thought about it. I told them I no longer wanted their service and the rep said they regretted to lose me as a customer and to have a nice day. They apparently regretted it so much that they DIDN'T lose me as a customer. They have continued to charge me for the past two months. I called customer service and she told me that my service was never disconnected, I actually AM required to return the equipment, and the department I needed to speak to has an hour wait. So try to call again tomorrow. I am flabbergasted. I deploy soon and need the issue resolved as soon as possible. I cannot believe how Hughesnet has treated me. I caution you, DO NOT TRUST THEM.

2 years ago

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Neal Lomira, WI

Worst ever. Stayed with them for over 2 years, upgraded to faster internet paid over $90 month and still couldn't stream anything. Couldn't even use 2 computers at the same time on the internet. Called to complain 2 times, it was still within the contract and they wanted to charge us for someone to come out and work on THEIR equipment, they waived the fee and said they would credit us 1 week each time (because that was how long it took someone to come out and "fix" the problem). We never got a credit, we cancelled our service 3 days into a new billing cycle and they refuse to prorate, insist we will have to pay for the full month even if we don't use it, a supervisor wants to suspend our service for 6 months in order not to pay for the month right now If we still didn't want it in 6 months, we would still have to pay the month at that time. When we said no, he said well he's not waiving the monthly bill and then he HUNG UP ON US. Great customer service there...now my emails for the 2 weeks worth of credit are going unanswered even though they claim to get back with you in24 hours, and that they are there 24/7. Feels like they are trying to run the clock out on us. Just another greedy, scamming company out there that wants to take your money and not deliver on product advertised.

2 years ago

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CT Cleburne, TX

Had there service for 6 months. Service was poor every month. 0.58 mbps consistently. Until you call in then they try and walk you through this whole reset process. Run the test an it all of the sudden runs at 35 mbps. Only to slow back down within 24hrs. Called on this numerous times with the same result.Then found another internet provider and call in to cancel service only to find out 8 days later they direct drafted my account $340. Called into dispute the charge and they said they cannot reverse it because its part of the contract. Also apart of the contract is minimum speed of 10mbps(which is horrible)and that never happened. When I explained this to the supervisor she just kept saying sorry we already charged it. DO NOT USE THIS COMPANY!

2 years ago

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Thomas Hojnowski Canton, PA

Had Hughesnet for about a month. It reminded me of having Netscape in 1997 through my Internet carrier Epix at that time. Slow, jumpy, and hit and miss. Yes, they got me for the $400 cancellation fee.... unfortunately they have one good sales person, then followed by a bunch of lousy tech support... and no improvement in my service. Sad I did once talk to the one good sales person at Hughesnet,,, prior to him, others did not have me sold. I believe based on the discussions with most of the Hughesnet representatives, it appears to be a conspiracy from another country... only one spoke clear English (the sales person) and the rest were hard to understand and successfully communicate with. What a sad racket Hughesnet has created.....

2 years ago

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Carlie Pagosa Springs, CO

HORRIBLE, ABSURD, UNBELIEVABLE These jerks deserve less than 0 stars. We got Hughesnet at the end of December 2018 and cancelled service at the beginning of February. 2 months of trouble. From the date of install, we had nothing but problems. It was slow, sometimes wouldn’t work and we “used” way too much data. We were on the 10GB plan and had to purchase “data tokens” within the first month. We quickly realized that even the 20GB plan would not even work for our family of four. $103 for the first month for an AWFUL service. We work from home and we MUST have consistently working internet service, which I relayed to the customer service reps every time (probably at least 10 phone calls) I called to complain that our service wasn’t working. Of course, every time I called, they said our service was “working with no problems” on their end. I even scheduled a repair technician to come out and he said he couldn’t find a problem but recommended that we purchase a Wi-Fi extender. We purchased a Wi-Fi extender for around $80 but of course this did not solve any problems. We couldn’t even watch a 30-minute TV show on Netflix without the show buffering/loading every two minutes or less. My wife uses video chat for work meetings and most of the time, she couldn’t even finish her meetings. Our options were Centurylink and Hughesnet at our new home that we had just purchased. Having had some issues with Centurylink in the past, we decided to try Hughesnet. I called to set it up and the sales person said we would have no issues at our new location. They did not say that were in a 2-year contract and that we would have to pay a $400 early termination fee even though the internet wasn’t working. After a month and a half, I lost my patience. We had to have working internet, so I ordered Centurylink. $45 per month, no contracts at a speed of 3MBPS. Not ideal, but it was our only option. I waited a couple weeks to think about what to do about Hughesnet. I finally called to cancel, and I told them that I would bot be paying an early termination fee as they didn’t hold up their end of the contract. I argued with a gentleman that I could barely understand for about 10 minutes. He said they would not waive the fee because it was a “valid charge.” The result was I told him to cancel my contract, but I would not be paying a fee. They went ahead and charged my bank account for the fee without telling me. I am angry and shocked that these people are being allowed to rip people off. Around $500 for two months of the worst internet I’ve ever experienced! How are they getting away with this?! Our new Centurylink advertised at a slower speed than Hughesnet that costs HALF as much is working beautifully.

2 years ago

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Ronald Smith Barhamsville, VA

Was with this internet service for 3 months. Any time i tested my internet speeds i was below 10 mbps. I called them multiple times for the slow speed, couldnt get any work done on my computer and anytime i live streamed anything it would just stop and buffer. So annoying. called many times to complain and get it fixed but they never resolved the problem. they would tell me i was getting 25 mbps when they would test even though this was untrue. Anytime i would speak to them, soon after my speeds would be fast for approx a few hours but then soon after the speeds would be really slow again. Finally after 3 months enough was enough and i cancelled the service. they charged me 385 dollar disconnect fee saying i had no good reason for cancelling. Unbelievable! Dont ever use this service!

2 years ago

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K Mahomet, IL

Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equipmentment and told me HughesNet does not work well for streaming Netflix. I told him that’s all I wanted it for, I was misinformed and take the equipment because I don’t want service. He told me that he would put in my cancellation but they would mail a box for equipment. Almost 2 months later I received a box in the mail and the next day HughesNet took $408 out of my checking account without my permission. I never said ok to automatic payments. I never do with any of my bills. I was NEVER told that I was agreeing to automatic payments upfront and that I had to call later to request a paper bill. I heard that for the first time today on the phone with HughesNet, months after I’d started service. That’s their scam. And $408?! They said it was “tokens”. I had to google what a token even was! I never called and ordered tokens, they told me I did it from my account online, but I’ve never even used my account online!! It’s a scam and it’s sad. I am a single mom with 4 little boys, I worked so hard to save that money to buy them Christmas gifts and the exact same day I had money put in my account, HughesNet took it out! 10 days before Christmas! I talked to 4 different people on the phone. Got no where. I was waiting for my final bill to come in the mail and planned to pay for it with a different card, not my kids Christmas money! I still never got a bill in the mail!! I hope HughesNet is happy that they stole Christmas from 4 little boys. They could’ve at least waited a couple weeks to steal my money! That would’ve sat better with me than doing it with my kids Christmas money!! I’m disgusted with HughesNet for taking money out of my account without ever asking my permission and I’m disgusted after reading how many other people this has happened to. I will be sure to post this on several different sites so that hopefully others don’t get screwed over the way I did.

3 years ago

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JW Bishop, GA

Highest does not deliver what they promise, nor what you pay for. Their download speeds are not anywhere near what they advertise. We cannot have basic movie downloads, such as Netflix, because of the constant spoiling. Because HughesNet is satellite, you are at the mercy of the weather also. If it's raining in Montana, it could affect you in Georgia!

3 years ago

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Kim Robinson Las Cruces, NM

Whatever, whatever you do, do not subscribe to HughesNet! Let me tell you about my experience, which I'm seeing repeated all over the internet. I thought I would subscribe because they were new to my neighborhood and I would save a little money. I purposefully asked if I would be able to stream movies and videos and was told absolutely yes, and so went ahead with the install and lengthy service contract. Well, the install tech was friendly enough, but when we went to try it out, it buffered my movies considerably. I asked about that and was told "you just have to wait for it to download it for a minute". Well, I stupidly let it go, and alone, I continued to try to watch my movies. I timed it and it buffered every 15 seconds. Even my tablet would buffer trying to download videos and music. I ended up calling their technical service 3 times within the first few days. Every time, I would get an overseas operator who would test and fiddle with something on their end, and then tell me to go to their website and change some settings. Nothing worked, not a whit. I told them I wanted to cancel after just those few days and was told there was a cancellation fee of $400 for the first 2 years. I guess I knew that but thought I would never need to do that when I signed up. Well, here's what I did. I knew their monthly charge would be coming up soon, so I went to my bank and changed some banking information and had them blocked. Haha on them! Soon I got past due notices, and then more threatening letters. Ultimately I got a box asking for a return for all of their equipment. They even wanted me to go up to the roof and retrieve their transmitter! Heck if I was going to do that. I even read a review where they were asking an 80 year-old man to do the same. Well, today I am going to UPS to mail their box with just what I was able to throw in it. I hope that's the end of this mess!

3 years ago

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Anna Luna

I have used other internet providers and have found they all have their own problems. However the cost for HughesNet is Affordable for a small business.m,

3 years ago

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pat Longmont, CO

I live in an RV and travel every 4-6 months; Oct/Nov 2016 I signed up with hughesnet for internet and possibly phone service, I decided against the phone, every time I contact them they talk about my phone service, I was never charged, for the service, but there'd keep bringing it up as if I had it. Apr 2107 I needed the service suspended and contacted this "company", I was told I could suspend my service for up to 6 months per year, but that would extend my contract. I contacted them late May 2017 to have the service placed in the new location, I was talked into an upgraded service, starting my 24 mon contract over again and increased data, so I agreeded. The whole dealings with them started going DOWNHILL, they didn't come when they told me and WOULD NOT LISTEN when I told them I didn't have a physical address ! I was TOLD I had ONE free installation per year and when I moved in the fall I'd have to pay for the installation. I left that location Sept 2017 and got to the new location a couple weeks later; I am NOW told that each time I moved the 24 mon contract would start all over again and there was NO CHARGE to put up the dish. I told them I was NOT TOLD that, that I would never get out of the 24 mon cycle because of the way I move around. They said that was their policy and the other agent was in error ! ! ! I decided to cut my losses and cancel the service and pay the early termination fee of $355. I was told I needed to return their equipment, I wasn't sure of the address and told them I would call them back with the address, it was my understanding it was coming USPS, I called back 2 days later with the address. I got an email from someone stating my box had arrived, BUT it had been sent to the previous location ! ! ! I immediately call this poor excuse for customer service back to tell them they had sent it to the wrong address! And verified the address they were suppose to ship it to! I went to the post office several weeks later, they now have my early termination fee, but each time I call I'm told by the machine I'm an active customer ! ! I wanted to find out where the box is to return the equipment, or just send me an email with the shipping label and I'll use my own box ! ! This was Nov 28 and I spoke to Michael F. to TOLD me I did NOT need to return the equipment, i said are you sure ? ? ? I asked what I was suppose to do with it, he told me I could trash it ! ! Thank GOD I didn't. In checking my bank account Dec 26, I find a charge from hughesnet of $323.xx, I immediately called them and they said it was for the equipment, I told them / him what the last thing I was told by Michael F. and gave them / him the tkt.# I was given at the time. This low life tells me since I was told several times previously that I needed to return the equipment that the agent, Michael F., on the LAST call, was in error, when I was TOLD it did NOT need to be returned AND it was my responsibility to to continue to contact this STUPID company to make sure I was given the correct info. The bottom line is that until I can get them a shipping /tracking number I'm out $323.xx which just happened to make my bank account over drawn and their attitude is "sorry" but I was told there would be a charge if it was not returned. I asked how many time I needed to call to get the correct info, he said it should only be once, but again it was MY RESPONSIBILITY to call back since I was given different info. It took MORE THAN A WEEK to receive their box, I packed the equipment I, got the tracking number and called them ! After hours of waiting to be connected, losing the connection, I gave them the tracking number, now they say I have to wait for the equipment to be delivered and verified it is in good working order. I told them NO ! That was NOT what I was told by the supervisor (stupidvisor) I spoke to on Dec 26, which was also another time(hours) consuming call. They said it didn’t matter and I had to wait! I asked to speak to a supervisor (stupidvisor), that person told me the same thing, we went round and round, since I wasn’t getting anywhere I asked for his supervisor (stupidvisor)(I didn’t refer to them as a stupidvisor, but that’s what I thought of them), I was connected to supposedly one higher up, she kept telling me the same thing !!!! that their policy was I had to wait until they got the equipment back and checked it over, I told her Kenneth said that was their policy, but he would forgo it, when I gave them the tracking number. She continued to state I had to wait !!! I told her that was not acceptable, I again told her I was told by Kenneth on Dec 26, all I had to do was supply them with the tracking number. FINALLY after a long silence she asked me to hold, after many many minutes, she came back and said she had checked with her superiors and they would refund my money within 1-7 business days. I didn't not have any probs with the service as I recall and would have happily kept the service if my 24 months had run continually till the end of 24 months, even if I had to pay for the reinstallation, but this company hughesnet Is a bunch of LIARS, DECIETFUL, DISHONEST, AND THE CUSTOMER SERVICE IS NON EXISTENT! they DO NOT accept responsibility for what they representatives/agents promise ! ! I belong to numerous groups on Facebook, with tens of thousands of members that travel /move every 4-6 months and I have let them know about the HORRIBLE policies and interactions with this company.

4 years ago

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Alan Yates

They suck, they suck, they suck. Lies, lies lies. Try calling 866-347-3292. They wont answer. I REFUSE to pay another dime, I will NOT pay another payment to these lousy SOB's. I have service that is WORSE than 1990 when I was on a modem. Go ahead butt faces, report me to the credit bureau. I have already filed complaint with the BBB and my Congressman about your lies and fraudulent claims about high speed service. Hey, Once again, you wont get another dime from me, come get this crap out of my yard and house. Or wait a few days and you can find it next to the county road waiting to go to the land fill!!!! You dishonest idiots!!!!

4 years ago

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Dontcare Rimrock, AZ

This company has horrible service, high prices and the worst customer service I have ever experienced! The customer service rep laughs at your concerns, cancels contracts without permission and refuses to assist the customer. I encourage people to find other service for their area!

9 months ago

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Harold K pettis ,

Most horrible 4 day customer experience ever. Would never recommend to anyone. So, so, very slow. It would take 10-20 minutes just to upload a basic pdf file. I would have to disconnect my wifi on my phone to be able to use it. Customet service is horrific, ad well as the service. If you plan on getting hughes net, DONT!

9 months ago

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Kurt Rosenthal Lowell, OR

TOTAL BAIT AND SWITCH. Sloooow speeds, terrible customer service, and incompetent technical support. No service guarantee (sell you 25Mbps and you'll be lucky to get 5), yet you are locked in to a two-year service contract. And if you want to cancel, it's $800. Oh, and if it rains ... no service. AVOID AT ALL COSTS!

10 months ago

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Joshua Hall , CO

I was misled by a sales rep into thinking that Hughesnet would work with my company's systems so I could work from home. Then, when it didn't work as advertised, they would not let me out of my 2 year contact but charged me $400.

11 months ago

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Mitchell Holland Davis, IL

My experience with Hughesnet is equivalent to trying to enjoy chugging 5 gallons of week old hotdog water. Absolutely awful! If you're thinking about getting this provider spin around and punch yourself in the face and wake up please. No internet is 1000 times better than using this trash they try to sell as internet!

11 months ago

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maxz Atlanta, GA

Never worked. Speed is very very slow. Persistent sales people trying to keep you stay by offering discount. Horrible. They want their equipment back. They won't come to get it. They want you to climb to the roof to get the transmitter when your contract expires. Or, they will charge you $300 if you don't sent the equipment back to them.

11 months ago

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Wanderawake Rogers, AR

This is the worst and the most expensive internet I've ever had. It is very hard to stream anything, and forget trying to upload. They charge me twice as much as any other service would and they deliver absolutely nothing they promise. And if you want to contact them about anything be prepared to be on the phone for at least two hours while they force you to do what you thought was their job. I would give them zero stars if I could.

1 month ago

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CrystalRanch ,

First I got them because they said they had service in my area of chehalis. Secondly, I called multiple times with issues of it not working. I'm a business. So, this was a disaster. They could even see data used and when it wasn't. I cancelled service and they charged me a Hefty disconnect fee and threw me into collections. Absurd! You promised my business a service you couldn't deliver. I paid for my install and tried them out but they didn't care about me or anything but Contract. Thieves. Terrible company terrible customer service.

1 year ago

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Jay Holzem Hardinsburg, IN

HughesNet Internet is so slow because they oversold their bandwidth, has too many customers which they can't serve, uses a limited number of geosynchronous satellites, and due to their monthly data cap. HughesNet provides inconsistent, slow, and frustrating service. Absolutely the worst service I have ever had. I can't even use it most of the time despite multiple techs calls and service calls.

1 year ago

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William Marble Falls, TX

HughesNet is a terrible company . I have been a customer for over 5 plus years cause they were the only service available. I recently found another company that offers a way better service. I called customer service today to cancel my contract when it is up and they want to charge me a 100 dollar cancellation fee. Also they expect my 70 year old husband to climb on top of the roof and get a part off the satellite. Please don’t use them keep searching

1 year ago

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Chuck Adams River Falls, WI

Please don't fall for their dishonest sales pitch! You have to agree to pay them, but they don't have to provide any kind of service at all, nothing is guaranteed on their end! You can call them daily, listen to their BS, but nothing changes. It is probably the weather, a flock of birds in the same county, solar activity, dust in the atmosphere, Russians hacking the internet, but it is always too bad so sad!

1 year ago

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Kadin and Kea Baker O'Fallon, MO

Slow internet service. When the internet went down we asked for a technician to come out they were going to charge us to come fix their equipment. we contacted them a several times about the slow internet speed. bad product and bad customer service. if there were a 0 star option I would give it to them. Cancelled my service after a year. well worth the cancelation fee. I was paying apt $100 a month for terrible internet that didn't work half of the time.

1 year ago

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Ronnie K Marysville, MT

Got Huges net because Dish said that it would me so much faster . I was a Dish customer and still use there dish fir TV for the last 14 years . I should have never switched Huges is the worst system ever . I can't even watch a Youtube video without buffering 10 time I tried to stream a 1 hour show and it to over 2 hours to watch . PLEASE DON'T GET HUGES NET They also say in there ads the price is $59 dollars but not you pay another $14 in equipment every monty . They say this sucker coming a mile away just warning you !

1 year ago

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Matthew Shepherd Tampa, FL

By far the worst internet you good possibly get . If you go with this company Beware. Very expensive. I have 4 kids that are doing there schooling from home and with in 2 weeks the Data Runs out and we are forced to keep buying more data throughout the rest of the month. Average internet bill is $250 a month and we do not stream movies or tv. I tried to cancel but they will charge 400 dollars to end contract.

1 year ago

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Ripped off Phoenix, AZ

They are liars and dishonest in their data speeds. They block emails which affects commerce. 1-2 BYTES per second email download is frequent and fully documented by this party. If you file a complaint as I have, your speed of data transfer goes even slower. They do get even! Avoid this company like the plague! ! Am setting up a class action law suit this month. Am fed up with these liars!

1 year ago

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Jim von Stein Blue River, OR

Do not sign up for HughesNet if you have any other options. Customer service is spotty - depending on who they send, it might be good, or not. Although they advertise 25 Mb, Speedtest has not shown a download speed above 0.5 Mb in months, and they appear to have disabled the speed test function on their portal. At times, the service is so slow as to be effectively unusable.

1 year ago

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Terri Wright Canton, MI

Upon installation at an astronomical cost of around $600, I couldn't get up/download speeds that were over 5 mbps. I cancelled immediately and I'm still unsure of the amount of refund I can get back. I know for fact $205 they kept for "installation fees." And talking with customer service to cancel makes me feel downright sad for their employees. This is the second time in over 15 years I've tried HughesNet and would never ever recommend them. Get a hotspot non-contractual and move on without blinking.

1 year ago

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Ray Fitzgerald ,

Do not sign up for HughesNet. It is a straight up rip off. They promise you the world and gives you very little. They offer very little bandwidth for the money. The slightest cloud coverage will knock their service out all together. When you tire of the poor service they charge you an outrageous cancellation fee. Trust me it's not worth the headaches when there are better options out there now like broadbandqwireless. For most people lte offers a much better option.

1 year ago

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Mary Mc Hugh Wayne, MI

The internet was slow at certain times of the day. Then, I had to terminate my contract 8 months early because I had to move. My new landlord didn't allow satellite cable or internet so I couldn't transfer the service, and though I was never late with my payments Hughesnet refused to waive the termination fee and charged $220 to my credit card. In addition, I am told I need to hire someone to go on my roof and remove the radio transmitter from the satellite dish or they will charge an additional $300 for unreturned equipment. I'm 60 years old and unemployed...they couldn't care less.

1 year ago

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Ron Pace Tacoma, WA

I would make it -5 if I could. Have a cabin which I don’t get to very often and I can’t even listen to Alexa. It goes on and off. There is to much to tell but it took a month to cancel. Never responded to email canceling and after talking to rep and telling her we want to cancel she put us on hold for an hour and and and. She told us we had the fastest speed. So I said cancel and she put us on hold and had to start over. Don’t waste your money.

1 year ago

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Katrina Harden Des Plaines, IL

Very displeased with the service overall!!! Before I even purchased the plan I informed the Sales Rep that I had Teenagers that love to play video games/gaming and one College student plus our phones and they promised me that they had a plan that could fix my needs. Even after purchasing that plan and upgrading two more times. The service is still poor nothing changed and now I am locked into a contract with an $400 fee to get out of, but between sleeping hours 2am-5am the service is free, WOW!!. Talk about a rip off.

1 year ago

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Joel Iacopelli Las Vegas, NV

worst service, do not get - can never get it to work correctly, you will run out of data quickly and they have no way to help figure out why or how you use so much data so fast. i have a 50BG service and we will use that in 4 days - and they are no help in telling me how or why. i don't think we use that much but no way to find out. They won't let you cancel with out a $400 charge. Stay away - do not get you will not be happy

1 year ago

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Bill Luce

High price, slow speed, slow speed, high price. Was told I could play video game, run WiFi in phone and tablet all the same time, couldn't even view you tube video that it buffered all the time

1 year ago

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Deward & Alyson Miller

We have had them for 10 years and we paid on time every month when we needed them the most during the corvid19 virus to to see about going ahead with Gen5 we could not get through or speak to anyone. I was very frustrated.

1 year ago

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Mrs. Jerica Palo Cedro, CA

Hidden $400 disconnection fee. Hidden behind layers of emails in small print. Representatives did not tell me I was entering into a contract nor did they tell me of this hidden fee. We used their services for only two months and paid just under $1000. I explained these details to management with no regard for the lack of transparency that occurred in our situation. The service was very expensive and poor for our area. I was shocked when I called to cancel. Very unfortunate.

1 year ago

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Jeff Jones Maineville, OH

I would give a minus 5 star if I could. Worse internet ever. Read all the 1 star reviews and it sums it all up. They wanted to add data for more charges. After about 3 months of haggling with them, we finally decided to bite the bullet and pay the fee to get out! Not worth the hassle and expense increasing data. Luckily the internet company we went to paid us out.

1 year ago

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Arnold Edinburg, TX

The most absolute worst internet service ever! 25 mgs??? What is this?! 2010?!?! Honestly I swear I’m just waiting for Starlink to be available to people so that they can run Hughes out of business!!! They are an absolute scam, honestly, I can’t even watch a :30 sec video on YouTube on the lowest video quality, without it still buffering for 3 minutes straight!!!!

1 year ago