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Cox Internet

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6.2

Overall Score

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LAST UPDATED: March 21st, 2024

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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Star Rating

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3.1

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446 Reviews

Review Breakdown

5 grade

26%

4 grade

22%

3 grade

20%

2 grade

11%

1 grade

20%

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Sharon Las Vegas, NV

I have had service with Cox internet for 5+ years their service has been proven to be one of the most reliable services in my area. Less outages or down time. Cox customer service is great. Thank You Cox for the customer experience.

2 months ago Edited January 24, 2024

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Chase Victorson Yonkers, NY

Cox Internet provides a reliable and consistent internet service that caters to a wide range of user needs. With various plans available, customers can choose the speed and data capacity that suits their online activities. Cox's customer service is often praised for its responsiveness and helpfulness, with representatives going the extra mile to address concerns and resolve issues. Additionally, Cox offers a range of bundled services, including cable TV and home phone, making it a convenient choice for those looking to consolidate their services. Overall, Cox Internet delivers a dependable and customer-focused internet experience.

10 months ago

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Delaney Rose Fisher Tucson, AZ

Cox is generally very reliable and the hotspot function comes in handy.

1 week ago

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Dave Tanguay Sierra Vista, AZ

I live in SE Arizona. For years I had Century Link (the telephone company) DSL service. Their service was horrible as I couldn't even get 1.5 Mb/s most of the time. Three years ago I switched to Cox and signed up for Preferred Service which was 25 Mbps at that time. After some difficulty in scheduling work on getting a new cable wired to the house the service has been fantastic! I got consistent speeds and great reliability. Two years ago Cox quietly upped the speed to 50 Mbps. Speedtest.net consistently reports speeds of 60+Mbps. Since then I dropped Century Link as my landline phone provider in favor of VOIP service with Vonage. Goodbye Century Link. I hope to never have dealings with you again! This is an honest review. No one paid me to say these nice things about Cox Internet.

6 years ago

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Pickgrinder Las Vegas, NV

Have been a long time customer. Both cable and WiFi service has been great and not-so-great. Their customer service has come a long way, especially their Tech Support team. During the 2020 quarantine, lots and lots of people had to work from home and the network was overloaded with too many users. Our WiFi dropped on a consistent basis daily. Looking back, Cox fixed the problem over a few months AND compensated us for service not rendered as advertised.

2 years ago

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Sonya Parker Mesa, AZ

The service is alright, but they have excellent customer service. The internet service is always going out and no matter what gigabyte you purchase, it still runs slow.

4 months ago

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Ken Duvall Goodyear, AZ

After suffering with AT&T internet and having it fail almost daily, I switched to Cox. Although they are not perfect, the value and service is good. Customer service always is available and concerned about my call.

8 months ago

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James Richards Las Vegas, NV

I just started getting col internet. So far I love. It's fast, it was easy to have installed. And customer service is awesome. My phone is really fast and I use it for all my streaming devices. Great Andi would approve it for anyone.

1 year ago

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Judy Leith

Service is great, costs are too high. They always let you know if there's an outage and will credit you account if needed. However, compared to other companies, their cable costs are very high, and if you don't bundle with them, they are even worse.

3 years ago

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Mackenzie Gilbert, AZ

I had the home Cox Internet service for 4 years and never had any major problems. The few outages we had were resolved within 24 hours. We recently switched to a business grade connection because I work from home and need more stable speeds for the work I do. It has been delivering consistent speed since it was installed.

5 years ago

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Shelton Germaine Rogers, AR

I live in North West Arkansas, and I have had service with Cox for about 15 years. I think for the most part the service is really good, I would say 99% up time. The past 18 months or so has been less than that but there is a lot of building in my area, and I think maybe the builders are accidently cutting the line. Customer service isn't that great, I have had to contact the BBB a few times to get problems resolved, but thankfully I don't have to deal with the company much.

1 year ago

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Sunday Toler Matthews, NC

I had the cox gigablast plan which was about $120 per month…This speed was super-fast…We all stream and game in the house so we wanted to get the best. It is Up to 1 Gbps (1,000 Mbps) download speeds… Up to 35 Mbps upload speeds… 1.25 TB (1280 GB) monthly data included. This is Ideal for seamless 4K streaming on multiple devices, heavy gaming, multiple people learning/working from home and ultra-connected homes…We never had to worry about our live match games lagging. If you want the fastest I would say this is the one in my experience.

1 year ago

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Doc B Decatur, GA

Good experience over 15 years. No competing internet service available so rate was not negotiable. Service was timely and efficient when needed. The rates slowly increased over time and equipment become obsolete as company made upgrades which results in an increase in fees or a modification in service or internet speeds. Terminated service cause I relocated out of area.

1 year ago

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Jonathan Heng Las Vegas, NV

Cox has all the speed for my roommates since they stream and game online. It’s more than I need generally but it’s nice to know the power is there for when I want it. I just wish I could say the same for their reliability. I work nights and on my weekends, a lot of the time, I’m also awake at night because of my internal clock. Service seems to go out at night so every couple of weeks, I just don’t have service and have to go by my phone.

1 year ago

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Orsion Gainesville, FL

Not a bad company for internet and cable. They do the job they set out to do on those two aspects. As far as their security system I had it removed. It kept going off in the middle of the night even after I had a tech come out to check on it about 5 different times. I still keep the cameras and use them to check on my house while I am away but would love it if I could add the recording without having to have the entire home security system. I was told by a rep that it may be added separately in the future.

2 years ago

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Calista Huber Phoenix, AZ

I have really appreciated our internet service and experience through Cox! We previously had a different internet provider at our old house, and it was pretty rough. We only stayed with the old one for financial reasons, and when we moved, it wasn't available in our new house. We switched to Cox when we moved, and they have been very helpful! We have a pretty basic service, we sometimes have outages or slow internet, but we have what we need and the customer service is generally very friendly!

2 years ago

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Daniel Cebrero Los Angeles, CA

We’ve had cox for about 3 years now and it’s been pretty reliable. A few exceptions here and there but that’s normal with most internet companies. If there is any downtime, the app notifies us and gives us an ETA when it’ll be back and running. Pricing is good for the speeds they offer and they have stayed the same for all 3 years now. Their customer service is great and always helpful if I need help with an issue.

2 years ago Edited July 21, 2022

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Sarah Biondo Gilbert, AZ

I've had Cox for about a decade and we all want the fastest internet without any issues or interruptions ever, which is nearly impossible. I've had billing issues in the early years where I'd have to check the bill for accuracy, but it's been very clear and consistent in the recent years. We have gigablast and the highest speed They've been excellent with credits for down service, especially during the pandemic, and have recently come to our neighborhood to work on getting faster service.

2 years ago

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Antonia Montague , IL

I use Cox Cable for internet service and they're very reliable. I find them a little expensive for cable and the price goes up after a year so I didn't choose to keep that service. Overall they're easy to work with. The customer service department is difficult to access sometimes. The quality of the internet service is good--no lag with multiple devices, no getting shut down for long periods in a storm or with block outages, etc.

3 years ago

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Jamie Gilbert, AZ

I have been a cox customer for over 10 years. I have been very pleased with the speed of the internet and the few times I’ve had problems the customer service has been excellent! They have rewarded my loyalty with a discount, only down side to that is I have to pay attention to my bill and when the loyalty discount disappears I have to call and ask for it again.

5 years ago

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Mark Flanders, CT

Quality of the service has been very good. I also appreciate the fact that you can get all your entertainment and communications needs taken care of in one place.

8 months ago

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Monica Savard Gilbert, AZ

Cox is decent. I work from home and my husband works from home 2 days a week and we have had no issues. Sometimes it seems a bit slow when we turn on the TV, but honestly could be the TV. Our price is great for our needs. Would recommend them.

1 year ago

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Mary Ellen Lee Gilbert, AZ

I have no complaint about the speed of my internet. It is great! In fact, I have loft Cox multiple times only to come back. The reason for the 4 stars is just the price. We have internet only and pay $75/month for the speed that a typical household would need. If Cox could just get a little more affordable it would be a 5 out of 5!!

1 year ago

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Yael Lynchburg, VA

Cox Internet is a cost-effective alternative for medium- to high-speed internet users when compared to Spectrum and Xfinity. They offer budget-friendly high-speed plans, wide range of internet speeds to choose from and great customer service. They offer no contract internet and contract options, which is great!

1 year ago

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Tracy Scott Las Vegas, NV

I’ve always been treated fairly. They’ve been extremely helpful and efficient with delivering products to home and answering and solving problems. The 4 stars is only due to the monopoly of them being the only choice we have for a provider.

1 year ago

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terry r Las Vegas, NV

Cox is a pretty good cable company but they do have power outages in the Las Vegas area more frequently than most and they are very expensive. I had Cox internet services for nearly two years and my monthly fee was nearly $200.00 and I could not get them to lower my rates. I switched to DTV for a lower rate.

1 year ago Edited April 4, 2022

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Albert Eribes Chandler, AZ

So far my experience has been positive. I would have rated Cox 5 stars had it not been for the disinterested worker at the Cox store I went to in Mesa, Arizona. The customer service representative I spoke to was great however!!

2 years ago

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BlancheL

I enjoy the service, there are times I question the rates. However when I call the customer dept to discuss why my bill increased, the reps are very understanding and help me to understand the billing part and keep my sale payment

2 years ago

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jkenny90 , TX

Cox offers the most reliable internet service in my area. I never have problems with my internet connection and the speeds are just what I need. However it is more expensive than other internet providers I have used in the past with similar reliability and service.

4 years ago

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Jenny whipple Mesa, AZ

Cox is our current internet service provider. In our area Cox is the best option for high speed internet service. With Cox our internet connectivity is reliable. Calls to the service line are helpful and lead to positive resolutions of any problems.

4 years ago

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jenny Gilbert, AZ

We have had Cox internet in our home for 13 years. We have had the occasional time where the service has been interrupted, but overall we are very happy with the service. We are able to use several devices as well as stream movies at the same time without problem.

5 years ago

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Rob Whipple Mesa, AZ

This provider is faster that other options in the area. There are still lags and some difficulties, but that will occur with any provider. A little more expensive than others. Fairly fast at resolving issues if we need to contact them via phone.

5 years ago

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Janet D Bartels Sierra Vista, AZ

We had issues of our internet dropping a lot. Techs came out several times and nothing changed. Finally they put in new coax cable and that did the trick.

3 years ago

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Peter Duffy

I've always had decent service from Cox. I may not always get the advertised speed I'm paying for (1Gbps) but the service is stable and isn't overly expensive.

3 years ago

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Dawn Lovci

Speed is great. Pricing is too high not for just internet but for a service call as well. You buy the monthly insurance and you still have to pay $75 for them to come out.

10 months ago

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Karen Z Tulsa, OK

The speed of the internet and the cost is affordable for what you get. And they also compensate you and try to make up for cost if your service is out for a certain amount of time.

1 year ago

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Cindy Barber Tulsa, OK

I liked that I had the option to customize my needs with Cox. The unfortunate side is there were often downtimes both at my home and at work with Cox and it was fairly often with them.

1 year ago

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LaVoya Searcy Siloam Springs, AR

I liked they gave us quick service. I called made an appointment and they came right out. Had service the same week we moved to our new home. What I didn't like was not being able to get them on the phone when I needed to.

1 year ago

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DeeDee G. Dallas, TX

It's a great internet service, the only problem I had with it was that sometimes the internet goes out and I have to call cox the customer service is sometimes poor int he fact the directions can be hard to follow.

4 years ago

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Kaitlyn Rios Ogden, UT

Cox Internet providers are pretty great. They give me pretty quick access speeds and the service is flawless. My internet network never goes down. Pretty reliable for a good price.

4 years ago

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Jess Root Gilbert, AZ

I had the service and it got too expensive. Speeds are faster than other services but you pay for it. Decent promotions, but price jumps. Customer service is okay on the phone.

5 years ago

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Nathan Layton, UT

When I lived on the east coast this was pretty much the only option we had for internet. They had good customer service but I felt that I payed a little bit to much for what I was getting. Overall its a good Service.

5 years ago

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CoasterRider Show Low, AZ

I had Cox Internet service for many years and never had any complaints. Their service was top notch and customer service always excelled.

3 years ago

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Martha Redsecker North Las Vegas, NV

Support always available! I have used them for many years, but moved to Century Link a year ago, and quickly returned for the excellent service.

3 years ago

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Kimulet

I've been a customer for over 25 years. I've seen the customer service deteriorate as they have grown and upgraded equipment.

3 years ago

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Betty

Occasional service interruption. Can be challenging to contact a person when the system is down. We have phone/internet together!

4 years ago

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Bill D.

I am mostly satsfied. I just wish the wifi signal was stronger and pricing was lower, considering the number of customers that they serve.

5 years ago

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Tanner Cook Gilbert, AZ

Cox offers the fastest high speed internet at reasonable prices. They always have customer service available to chat with which is a plus.

5 years ago

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Donna L Brown

They are adequate for my needs. Had a bit of a problem when installer cut the TV cable, but customer service sent out someone to fix it.

5 years ago

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Janice Muzzi

Most of the time the service is fine- speeds are good for my needs. Every once in a while there is a glitch and service is stalled or slow.

6 years ago