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Cox Internet

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6.2

Overall Score

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LAST UPDATED: March 21st, 2024

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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Star Rating

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3.1

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446 Reviews

Review Breakdown

5 grade

26%

4 grade

22%

3 grade

20%

2 grade

11%

1 grade

20%

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Nina Caliana Las Vegas, NV

Please be mindful of Cox's deceptive sales strategy whereby they change the quoted price and installation date and increase the package price. This is precisely what happened when I signed up for service. The original price I was quoted $75 was changed to $110 after tax. They sneakily, changed the install date that I requested, sent out a new install date with a new price. Additionally, BEWARE if the installation tech offers any upgrades! Mine offered a streaming service for only $5 a month, the catch, it came with an additional $100 install fee. Luckily, their customer service was superb in remedying the situation! Nonetheless, I felt it necessary to share with the consumer market so you can know what to expect and ask the necessary questions to avoid being conned by Cox.

7 months ago

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Deah Hamilton [Las Vegas HS]

I wish they had a better customer service to handle any issues that may come up.

1 week ago

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Peter Shimming

I have been using Cox Internet Service since I moved to America as a student. As you know that students have to do extensive research and have to connect.. Socialize on social media platforms and study online too. Moreover, I had to stay call my parents overseas on Skype, where I had to stay connected to my family on the phone too. The only activity I had at the time was to watch my favorite seasons and movies online after college or visit a social media website and interact with people. Cox Communication answered to all my needs and got me the connection that never disappointed me. It keeps me connected all the time and gives my connection a Power Booster via PowerBoost that boosts when I am transferring large files. The connection is highly secured and covers upto 5 PCs at a time. When this is not enough, McAfee has my back. Apart from all that, Cox Internet gives you around 10 email addresses and online storage so that you don't have to bother about your important files including images, video, audio, and documents. Cox Communication gives you the peace of mind and ease of use that you need. You can avail their bundle offers with a click here http://www.coxbundledeals.com/

7 years ago

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Stephanie Faenza Phoenix, AZ

Got told we could have the higher package, went to purchase it then was told our modem couldn’t handle it so they dropped it to the lowest package. $50/month but not a lot of download space

7 months ago

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Jasmin Mena

Used to have Cox, sharing the service with 7 people under the same roof. Everyone with multiple devices and sadly the service couldn't keep up. We had the highest speed available and I understand slowness to a point, but when everyone is complaining that they can't do even regular browsing without lagging, it's a bummer. Customer service kept saying that everything looks fine on their end.

1 year ago

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Michelle Kathleen, GA

We have had Cox Internet in 2 different homes. The first home was in an older neighborhood. They did not have the newer Gigablast available in that area. Because they were so concerned with upgrading all of the newer, more expensive neighborhoods, they did not put much effort into fixing our internet issues, despite constantly raising the price. We switched from them when another provider became available. When we moved to a newer neighborhood, the only available provider was Cox so we were forced to use them again, however, this neighborhood is newer and has the updated Gigablast. Because of the upgraded internet, we do not have any connection issues here. As long as that continues, we will be happy with them. I don't want to have to deal with their customer service again.

1 year ago

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Ethan Cannon

Absolutely worst service I've experienced, nothing against the customer service agents but I can quote their instructions as many times as I've had issues. Work from this service will cost you more money than it cost monthly.

1 year ago

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Fresh Start Gainesville, FL

At first it was great the service, the customer service, and the setup. Then once i didn't need it anymore they decided to tell me im on a contract and i can't get off of it unless i pay an extra certain amount plus the bill.

3 years ago

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Ed

Service levels are down while the price goes up. They will adjust pricing based on any new promotions but they don't do anything unless you call. The highest internet speed that I have still is slow at times with buffering more that I would expect. Complaining about it is not helping.

3 years ago

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Edward

I have had Cox High Speed Internet, Cable TV, and Phone for eight years. Their signal quality and minimal downtime are exceptional. Their customer service is almost stellar, however, they are shockingly overpriced and inflexible with their "bundling" nonsense.

5 years ago

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Michael AZ Queen Creek, AZ

they can't keep their billing straight. Was put on paperless without requesting but never received any type of notice of payment due until email stating payment due today. Spoke to them and supposedly corrected the problem. Now on third month still without any billing notice.

6 years ago

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Susan Snyder

Their service is good, including customer service. The internet is fast and does not have periods of breaking down. The only problem is the price and the company forcing bundled services on you. Then they tell you there is no contract but will not let you reduce your services until a 2 yr period is up.

6 years ago

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Jim Chesapeake, VA

Average service. Drops connection too often.

3 weeks ago

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William Pommering Santee, CA

Cox used to be THE best internet provider. Once they decided they wanted out of the email business, they really let their customer service slide. Since they usually operate within a city as a monopoly, there are precious few alternatives. In one instance, I had to file an FCC complaint in order to get a resolution -- and boy! did that work. Cox fell from the top of their game to the bottom. Once I have a gigabyte alternative, I am gone after decades of having their service.

1 year ago

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Diogenes DeFawkes Warner Robins, GA

The high speed internet is fantastic and reliable if a little pricey. The only reason I didn't rate them higher is they have a habit of randomly changing your billing with zero warning. My bill almost tripled after a year because it turned out they had me on a "promotional plan" which nobody ever advised me of, and the only way to bring it down was to sign up for another "promotional plan" that required I rent a streaming box from them which I never even hooked up.

1 year ago

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Ac Irvine, CA

We use this company because they are the only ones serving our area. However, they have issues with the wifi modems they rent out, the problem got so bad for us that we bought our own Netgear and it works great. Another problem we had with them was their prices. We went from $90+ to $140 even when we did own our equipment. I spent about 3hrs talking to them to find out someone made a mistake on our billing. Defetnely would move to a different company if it was possible.

1 year ago

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Austin Tempe, AZ

Customer service is typically a downfall for Cox. I currently use this service as it is the only service available in my area. For the fact that we pay for 500mbs and usually push somewhere between 150-300Mbps, I think they are over charging and throttling the internet speeds to their customers. Therefore they will lose a star on that. Plus, the service is spotty and their modem that you can rent, DO NOT!! Go out and buy your own as the one rented is a hassle and does not work well at all.

2 years ago

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KayCee Belka Derby, KS

We have had Cox internet for about four years now. In the beginning, our cost and experience was pretty good. As time has gone on, however, our prices have been raised a couple of times. We have called on a few of occasions to receive assistance, and have been mostly met with a runaround and not a lot of helpful information or service. Overall, our experience has been okay. My rating would be higher if they had better customer service.

4 years ago

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Kent Jensen Newberg, OR

the Equipment had to be changed 3 time to find a box that worked out of the technicians van. Customer service is more interested in selling upgrades than helping with problems. Same as most providers.

3 years ago

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Me

If I want better inter net. It's 120 a month , then the easy internet hook up I can't use the 300.00 WiFi they wanted to have. After sitting on the phone for 1 hour I get to talk to someone ''

3 years ago

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Mary Clifford Brewer Roanoke, VA

I've had Cox for years and rarely have had technical problems. When I did, it would take forever to get someone on the phone, BUT the issue was generally solved quickly once you reach a person. Also, expensive.

9 months ago

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Alisa Steinhauer Las Vegas, NV

Way too pricey for its internet services.

1 month ago

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Cynthia Avondale, AZ

I really hate pushing so much for my internet/wifi because it seems like there's always an outage or it lags in other words it's just slow or not working at all. Ive done every recommended solution given to by one their customer service agents or online help articles& videos.

1 year ago

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kelli s Las Vegas, NV

The thing about Cox is when they’re good they’re good but when they’re bad they’re terrible. As in frequent outages, bad customer service,super high prices, etc. But the quality of their products *almost* makes you want to hang in there with them.

1 year ago

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Lynn Lheureux Smithfield, RI

Very knowledgeable customer service when you have an issue and need help. The service has cut out on only a few rare occasions like when a car hits a utility pole. The negative aspect of fox is the price and they have very little discounts.

1 year ago

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Latresha Holman Phoenix, AZ

Well I have been with them and it’s a lot of problems with my internet but one thing I can say is it’s always somebody 24 hour you can contact to help and also if you are having any trouble with anything reach out to them and they will do there best to accommodate you will the best help

1 year ago

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Nursing for patients Tulsa, OK

Over all it is average. It freezes alot and some reason every month it says im used up my whole plan over the last few months and using it less actually. Even upgraded and get the same thing. I only have internet and no cable.

2 years ago

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cmill009 Destin, FL

Had no issues when we lived in Virginia, but since moving to Florida the wifi is unstable. More often than not my phones internet is better. We have the 100 MG package so we shouldn't have an issue. We've had techs come out but our issue hasn't been resolved.

3 years ago

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Paul Langley Mesa, AZ

It seems that my internet gets slower and slower every few months. Of course, the "solution" is to pay more for more bandwidth. I've done that and it still seems slow. All things said, Cox is better than the local alternatives.

4 years ago

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Moises Martinez Los Angeles, CA

I’ve been using cox almost my whole life always reliable. You get what you pay for. They need to improve their communication with customer's

7 months ago

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Hortline Manhattan Beach, CA

I have had Cox for over 4 years now and the price keeps going up. We jsut had to switch out our equipment and the price went up again.

7 months ago

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Dennis

Cost is way to high for what you get. Their fast internet is not very fast. We cut back on cost and stepped down one level and only saved 5 dollars a month. Not worth it

3 years ago

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World Traveler Ashburn, VA

Internet speed varies and it's not always constant at what our contract says. They also started charging more for the overall bill that includes phone and internet. Blamed on taxes, but that's just an excuse.

1 year ago

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Brandon Chicago, IL

In my experience Cox internet fell into an average category. Ok pricing, fairly reliable service, and ok support. There are better providers out there but they'll still do the trick.

1 year ago

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James Singleton New Orleans, LA

Cox is the major internet company in my area. Sometimes the connection is spotty and drops for no reason at all. If there was a better company available (not more expensive just better) I would probably try it.

1 year ago

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BillRI Narragansett, RI

During recent storms Cox internet went down when neighbors with other providers stayed up and working. Customer service is cumbersome and frequently issues are not entirely resolved.

2 years ago

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Tana Tuggle Phoenix, AZ

I must say I do not like Cox internet service. I always experience outages, never compensated for the inconvenience.

6 months ago

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Aurora Montano San Ysidro, CA

Don't ask too many questions and don't be so personal about what are they going to do with their bills or how they are going to be payed.

4 years ago

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Trish webb Phoenix, AZ

Used this internet oroviser before my current company. Customer service was poor and plans were high. Not much support for installation and service can be spotty at times.

1 year ago

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Heidi Grosowsky Cleveland, OH

Friendly at the store level, nice customer service but the actual product is not that great. Limited number of devices allowed, slow speeds, intermittent buffering.

1 year ago

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Cayla robinson Sandy, UT

Cox internet is very quick with a ride range of areas that it covers. I am always able to use it anywhere I go! Would recommend to anyone that struggles with quick internet!

5 years ago

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Isabella Mesa, AZ

It can be really good but we’ve been having lots of problems and we talked to them to get it fixed and it worked for a while but it’s messed up again which is frustrating

5 years ago

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Colby

Best high speed internet available in my area! Like when the have promotional deals available.

7 months ago

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TobySchuller Henderson, NV

They are very expensive. Raise prices without warning or notifications that they are raising prices.

3 years ago

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Jacob Chesapeake, VA

Annual rate increases and you have to call to get the lower "discounted" rate. But they are bteter than Verizon.

6 years ago

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Russell Scott

These guys can't seem to keep their connections to it we were constantly going out so know we have to re-set our cable everyday

1 year ago

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Tammy jo Wright Phoenix, AZ

When you have problems its hard to get help right away. Their customer service is ok. The technicians that come to house are great.

2 years ago

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Jeremy Mesa, AZ

It’s pretty much the only option and it feels like they know that. They don’t really go out of their way to help you.

4 years ago

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Joshua Langley Mesa, AZ

The speed with Cox is good but the band width suffers when more than 3 devices are being used. Occasionally the internet will drop without warning.

5 years ago

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adrian avram Tampa, FL

I was their customer for 5 y and their speed was variable depending on the load time

1 year ago