Cox Internet Logo

Cox Internet

star star star star_border star_border

6.2

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Bruce Kolk Los Angeles, CA

After Cox telling me how great panoramic WiFi was. I thought I would try. Well after Coronavirus ends, I’m telling them to take the CRAP out of my house. Biggest lie ever! Sit on patio and get neighbors WiFi , which is locked, but can’t get mine. Calling Best Buy for evaluation and going with them. Don’t waste you money on Cox CRAP!

3 years ago

star star star star_border star_border

Dennis

Cost is way to high for what you get. Their fast internet is not very fast. We cut back on cost and stepped down one level and only saved 5 dollars a month. Not worth it

3 years ago

star star star star star_border

Kimulet

I've been a customer for over 25 years. I've seen the customer service deteriorate as they have grown and upgraded equipment.

3 years ago

star star star star star

Frank

Have had very few outages or issues. Always respond promptly when I need their assistance. Solid ethical company.

3 years ago

star star star star star

Jeffrey C Fawsett

The Cox internet is very fast, their cable television meets my needs and the phone service is also good.

4 years ago

star star star star star

Thomas Bekey

It works most of the time. When it stops they can usually fix it either electronically or by coming to the house

4 years ago

star star star star star_border

Betty

Occasional service interruption. Can be challenging to contact a person when the system is down. We have phone/internet together!

4 years ago

star star star star star_border

Bill D.

I am mostly satsfied. I just wish the wifi signal was stronger and pricing was lower, considering the number of customers that they serve.

5 years ago

star star_border star_border star_border star_border

Iskandar Odinaev Omaha, NE

Billing department is terrible. Was getting transferred from one person to another. Spent 3 hours and 40 minutes combined. It seemed like no one wanted to do the job. They are willing to to simple transactions like accepting a payment, but when it comes to fixing issues, no one knows anything.

5 years ago

star star_border star_border star_border star_border

Susan Fowler-Hentzler Topeka, KS

Customer service is horrible. My son got deployed with the army and Cox would not cancel the account because it was not my son making the cancellation. Cox kept saying he personally had to walk in or call. His wife was treated poorly. What part of deployment does Cox not understand?

5 years ago

star star star star star_border

Tanner Cook Gilbert, AZ

Cox offers the fastest high speed internet at reasonable prices. They always have customer service available to chat with which is a plus.

5 years ago

star star star star star_border

Donna L Brown

They are adequate for my needs. Had a bit of a problem when installer cut the TV cable, but customer service sent out someone to fix it.

5 years ago

star star star star star_border

Janice Muzzi

Most of the time the service is fine- speeds are good for my needs. Every once in a while there is a glitch and service is stalled or slow.

6 years ago

star star star star star

JD Elliott

Reliable. Home technicians are great. Speeds are consistent. No buffering or lagging when streaming Netflix or Vudu.

6 years ago

check_circle

Review Source

star star star star star

Candace Salyers Youngstown, OH

Always great speed for use with television, data use with cell phones, really any need that has come about with home use.

1 year ago

check_circle

Review Source

star star star star star

J L Houston, TX

COX was my choice of providers when I lived in NEW ORLEANS some years ago. Their products and service was always great to me.

1 year ago

check_circle

Review Source

star star star star star

Enoch Hein Fort Smith, AR

The internet is fast and reliable. The rate ended up being less than what I was quoted. I’ve always used COX wifi, and don’t plan to change.

1 year ago

check_circle

Review Source

star star star star_border star_border

World Traveler Ashburn, VA

Internet speed varies and it's not always constant at what our contract says. They also started charging more for the overall bill that includes phone and internet. Blamed on taxes, but that's just an excuse.

1 year ago

check_circle

Review Source

star star star star star

Debbie Hall Las Vegas, NV

I find the internet service consistent and working. The only outage was weather related and maintenance is performed in the middle of the night.

1 year ago

check_circle

Review Source

star star star star star

K Andres Purcellville, VA

Cox delivers a good solid Internet circuit for my business. Speeds are accurate and the latency has not been problematic.

1 year ago

check_circle

Review Source

star star star star star

James Woodworth Peoria, AZ

I have had Cox Internet service for about 1 year, and am very pleased with the service. I have not had a single service issue since setup.

1 year ago

check_circle

Review Source

star star star star_border star_border

Brandon Chicago, IL

In my experience Cox internet fell into an average category. Ok pricing, fairly reliable service, and ok support. There are better providers out there but they'll still do the trick.

1 year ago

check_circle

Review Source

star star star star_border star_border

James Singleton New Orleans, LA

Cox is the major internet company in my area. Sometimes the connection is spotty and drops for no reason at all. If there was a better company available (not more expensive just better) I would probably try it.

1 year ago

check_circle

Review Source

star star star star star_border

Vernon Cox Wenatchee, WA

It's a fair price for internet service I just wish TV was less expensive and you could pick the channels you wanted and not have to pay for the channels you never use

1 year ago

check_circle

Review Source

star star star star star

Monique Snow Sterling, CT

I used this service for a summer stay at a campground in my camper. They installed it right in my camper. Great service, no buffering at all.

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Emily Walls Tulsa, OK

Horrible customer service and sales experience the tech are idiots and the actual service is crap! I’ve been with cox 12 + years and I e never had such horrible service until the last 2 yrs I’m fighting them in a daily basis just to be able to work from home I have the highest internet plan and haven’t changed anything and now all of a sudden I’m going over my internet and can’t get good service at all! I’m fixing to leave to go to att which is bad!

2 years ago

check_circle

Review Source

star star star star_border star_border

BillRI Narragansett, RI

During recent storms Cox internet went down when neighbors with other providers stayed up and working. Customer service is cumbersome and frequently issues are not entirely resolved.

2 years ago

check_circle

Review Source

star star_border star_border star_border star_border

June Sanford, FL

Used cox internet for over 10 years in NE before move to FL. It’s one of the least internet company I would recommend. We kept it just because there are no other options. It’s very expensive and the customer is the worst I ever met. They can never give you the correct information and you need to call More than 10 times for a single issue. Not recommended.

2 years ago Edited July 19, 2022

check_circle

Review Source

star star star star star

D Wed Tempe, AZ

Cox has always been a reliable provider for Internet in both personal and business. Support issues are handled very timely.

3 years ago

star star star star star

Linda Clark Gilbert, AZ

Other than being expensive, Cox internet had great service. Always reliable and fast. If I wasn’t so cheap I would go back to it.

4 years ago

check_circle

Review Source

star star star star star_border

Alexandra Chavez-Earls Chandler, AZ

Cox is very fast and usually doesn’t lag. It is very reliable. Sometimes it does take awhile but when that happens it usually doesn’t last very long

4 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Shannon Mesa, AZ

We have not had the best experience with Cox. When we got our next box, the 3rd party that was asked to put it in took a few hours! And didn’t finish. Then when we called and asked them to come back, they wouldn’t. We finally got it resolved a week later but wow! Also has the worst email service. Takes forever to delete things and keeps bringing them back even after they’ve been deleted.

4 years ago

check_circle

Review Source

star star star star star_border

Scott Lyle Gilbert, AZ

Great customer service and excellent at explaining in detail the problems you may be having with your service. I can count on them when I am in need of some help!

4 years ago

star star star_border star_border star_border

Mia Hernandez Tempe, AZ

Cox is a great internet service but there contracts are ridiculous I think it's crazy that after a year they jack up your monthly service charge for no reason I dnt like to overspend my money on something that I had cheaper the year before... century link is way better my internet there never stalls and I pay way less than Cox too

5 years ago

star star star star star

Tiffany Tempe, AZ

I have had cox at all my apartments and they have been fantastic never an outage at the same time price is great as well as speed.

5 years ago

star star star star star

Linda Quach Gilbert, AZ

We have bundle with cox, internt and tv services. The internet is high speed best quality I have ever had and the price for internet is great

5 years ago

check_circle

Review Source

star star star_border star_border star_border

Alyssa Lopez Gilbert, AZ

Cox had a bundle program for members when we first applied, but the billing was incorrect and did not reflect the bundle for internet and phone. After spending over an hour on hold to speak with a customer service representative, I was finally given the refund to reflect the bundle price.

5 years ago

star star star star star_border

jordan cummins Gilbert, AZ

Had cox internet for a year now. Haven't had a complaint yet as it hasn't gone down at all. times that it is a little slower but nothing too bad. Little on the pricey side.

5 years ago

check_circle

Review Source

star star star star star

Sharon Reed Gilbert, AZ

Love the high speed internet that comes to our home. Our kids game a lot and the speed of Cox enables them to play without any slow down time.

5 years ago

star star star star star_border

Josh F Chandler, AZ

Setup was relatively simple and service has been as advertised.

7 months ago

star star star star star

Playa Del Carmen Eats and Drinks Cancún, ROO

Never had any connectivity issues and the price of the plans were great.

9 months ago

star star star_border star_border star_border

Dustin Zucco Phoenix, AZ

My two stars is because their service price changes unexpectedly and they have best wifi but too unpredictable for changing prices

10 months ago

check_circle

Review Source

star star star star_border star_border

Tana Tuggle Phoenix, AZ

I must say I do not like Cox internet service. I always experience outages, never compensated for the inconvenience.

6 months ago

star star_border star_border star_border star_border

Dean Martin New Orleans, LA

I recently purchased a one week Cox internet hotspot for one week because my internet went out. Absolutely worthless. Although signal strength is excellent forget streaming any video or using it for work.

1 year ago

star star_border star_border star_border star_border

Matthew Laney Fullerton, CA

Most patronizing, least helpful customer service reps I gave ever had the displeasure of having to deal with. It's like they fancy themselves as some sort of cable gods ruling their little fiefdoms.

1 year ago

star star_border star_border star_border star_border

S R Henderson, NV

Horrible internet service. Cuts in and out all the time..i do NOT recommend. We always say 3rd world internet is faster and better. But Cox is the only monopoly here in Nevada so your screwed anyway.

2 years ago

star star star star star

Al Hall Papillion, NE

There internet is fast and dependable and been in business a long time and fast service

3 years ago

star star star star star_border

Burce K Mesa, AZ

It works most of the time. When I had prolonged problem, the agent on the help line guided me to fix it.

3 years ago

star star star star star

Rebecca Williams

Love the options, works well with so many different devices connected. Don't have any issues.

4 years ago

star star star_border star_border star_border

Shannon Ramay Las Vegas, NV

i don't like that they're the only ones in town with options over 50mgs. They can make more discounts for their continuing customers and just for new ones.

4 years ago