error This company may not service all states.

Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

View Charter Spectrum Reviews

Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Charter Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

The Bottom Line

Overall, Charter Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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We'll Introduce You!

Call our recommended rep over at Charter Spectrum below.

1-(877) 325-0508

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User Reviews

Star Rating

3.3
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519 Reviews

Review Breakdown

5 star
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4 star
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2 star
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1 star
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bobbikob

January 30th, 2019 DETAILS arrow_drop_down
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The cost is rising constantly and I am thinking of changing to another provider but at this point do ot want to go thru the hassle.

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William S.

January 19th, 2019 New Port Richey, FL DETAILS arrow_drop_down
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If I could give them zero stars I would have! After reading some of the other reviews I’m somewhat confused. Are they dealing with the same company I am? Different states perhaps? Plus side: Internet has been just fine. Negative: Cable channels constantly freezing up and worse support, customer service I have EVER dealt with. EVER! They are short, rude and simply just don’t care if you are satisfied or not. Supervisor was no better. I was told outright that if I wasn’t happy with their service I could take my business elsewhere. That’s their idea of customer service? Yes, it is. If you have any other providers available in your area choose ANYONE ELSE!! ANYONE!! I live in rural Florida and not many choices available unless you want a dish (dish tv, direct tv) and appears they are well aware of that fact. Choose any other provider!! Spectrum, to be blunt, absolutely sucks.

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Dasha Directo

January 16th, 2019 Provo, UT DETAILS arrow_drop_down
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I have had a lot of problems with internet connection with this company. I've had to call in to check on what's wrong with my WiFi connection and there's always a long wait period.

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Hailey Nilson

January 5th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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The internet speed is decent for the most part. I had issues troubleshooting, and the service over the phone was very helpful.

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Andres

January 4th, 2019 Ladson, SC DETAILS arrow_drop_down
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Salesperson who signed me up for the service did not send out my modem properly. It would have never came if I didn’t call and check on it. HORRIBLE!! Not recommending to anybody.

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Marvin L Chapman

December 13th, 2018 DETAILS arrow_drop_down
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Efficient and timely service, competitive rates, great service.

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Frank Koob

December 13th, 2018 DETAILS arrow_drop_down
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Reliability, economy, blazing fast speed.

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Robert

December 13th, 2018 DETAILS arrow_drop_down
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My expierience with this provider has been mostly positive. The advertised DL speed is mostly under ideal conditions. What I get is generally adequite for my needs, though. T.V. reliability is 100% better than my previous service.

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Timmeon Rebecca McDonald

December 13th, 2018 DETAILS arrow_drop_down
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I hate them. They do not provide good service and they charge too much for it.

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Michael D'Agostino

December 1st, 2018 Ridgewood, NY DETAILS arrow_drop_down
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Internet connection has always been available without any blackouts.

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Lace and Michael Smith

December 1st, 2018 Palm Bay, FL DETAILS arrow_drop_down
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Slow, extremely slow even though they claim we have the fast service. Too expensive and extremely unreliable. We have to turn off the unit several times a week because the Internet disappears. I wouldn't recommend Spectrum to my worst enemy.

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Jeff H

December 1st, 2018 DETAILS arrow_drop_down
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There is NOTHING good about it. Terrible. Outrageous cost. NO customer service. They lie to you. It is just absolutely awful.

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Dana L Jones-Nolan

December 1st, 2018 Middletown, OH DETAILS arrow_drop_down
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Absolutely horrible service and price. I'm about to pull the plug on cable all together and just keep my internet.

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Lillian

December 1st, 2018 Winter Springs, FL DETAILS arrow_drop_down
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Fast internet speeds with cable, price could be better for TV service and internet

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John Ford

December 1st, 2018 Lewistown, OH DETAILS arrow_drop_down
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They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

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Deb Seeton

December 1st, 2018 Newnan, GA DETAILS arrow_drop_down
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Signal not always strong. In today's world the provider needs to realize the components utilizing services per household.

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Kelly Flores

December 1st, 2018 Corona, CA DETAILS arrow_drop_down
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I've really had no issues with them except maybe slow or unavailable wifi

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Betty

December 1st, 2018 Gaylord, MI DETAILS arrow_drop_down
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Faster and more consistent service. Too many interruptions!

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Mary J

December 1st, 2018 Spring Hill, FL DETAILS arrow_drop_down
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What I expect now from cable companies...promise the moon, deliver 25% of that and keep increasing rates!

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Ryan E

December 1st, 2018 Brainerd, MN DETAILS arrow_drop_down
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Too expensive. I am a small business owner and office out of my home. They are the only hardwire cable and internet provider in my neighborhood and they have me by the balls.....

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AliceStars

December 1st, 2018 Austin, TX DETAILS arrow_drop_down
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Terrible customer support slow performance

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Heather-daughter

December 1st, 2018 Lexington, SC DETAILS arrow_drop_down
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Great. No outages. When you call customer service there is no long wait. That is the samw whwn you go in.

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Jeronimo

December 1st, 2018 New York, NY DETAILS arrow_drop_down
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Its has been generally good, their price is competitive and their product reliable. They could improve eith more efficient customer service sttention and particularly better acheduling methods for technicians; including availability and communciation.

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David

December 1st, 2018 San Antonio, TX DETAILS arrow_drop_down
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Cost was a major factor. Also more services for the money.

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Bobbie Budgett

November 24th, 2018 Melbourne, FL DETAILS arrow_drop_down
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I enjpy the faster internet, but i question the availabilty and acess of the DVR server. Oftentimes the shows I tape i can't access. That's frustrating.

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Dorothy

November 24th, 2018 Cocoa, FL DETAILS arrow_drop_down
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It costs too much for the value provided. I would change in a heartbeat if there was another provider I could use.

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Helen

November 24th, 2018 Yorba Linda, CA DETAILS arrow_drop_down
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Not good. Interbet spotty. Slowed down.

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Frank D Schwertfeger

November 24th, 2018 Marina del Rey, CA DETAILS arrow_drop_down
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good but expensive. Excellent high speed internet service

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Luis Morales

November 21st, 2018 Turlock, CA DETAILS arrow_drop_down
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The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

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Alicia

November 21st, 2018 Jasper, IN DETAILS arrow_drop_down
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Customer service is non-existent, they no longer accept payments at the local branch, and the internet service itself is lacking.

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Jason Pyrah

November 5th, 2018 Willard, MO DETAILS arrow_drop_down
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Our Spectrum internet has been easy to use and the speed is fast. I think that the price is great for the service that we have received.

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Ben

November 2nd, 2018 DETAILS arrow_drop_down
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Consistant connection issues, then they don't reduce monthly bill when they say they will

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olderwiser1

November 2nd, 2018 DETAILS arrow_drop_down
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So so...many service interruptions, and steadily rising costs

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Sherry Dalton

November 2nd, 2018 DETAILS arrow_drop_down
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Reliable but too expensive for internet only

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Teresa

November 2nd, 2018 DETAILS arrow_drop_down
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Each department with in Spectrum very courteous, helpful. In our decision in choosing Spectrum with Internet & tv services was based on price. Services that are at a higher grade without the extreme price cost and changes showing on your bill. Also No 2year Service Contracts!!!!

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Steven Davis

November 2nd, 2018 DETAILS arrow_drop_down
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Good: Good service, no downtime, good internet, easy connection & hookup: Bad paying for service you don't need(land line)

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Anonymous

November 2nd, 2018 DETAILS arrow_drop_down
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The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

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Charles E

November 2nd, 2018 DETAILS arrow_drop_down
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Fast speed is the best i can say for them. Occassionally internet drops but i cannot be certsin it is their issue. Happens when in netflix.

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E. Castillo

November 2nd, 2018 DETAILS arrow_drop_down
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Very very willing to get you situation, whatever it may be, fixed, once and gir all! The customer service has bent over backwards to help whenever we ask.

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MJI

November 2nd, 2018 DETAILS arrow_drop_down
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Experience has been OK. Bring price down for service.

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Gloria Chodak

November 2nd, 2018 DETAILS arrow_drop_down
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Very good service give you a 1 hour time and they come. Excellent!

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Celia

September 13th, 2018 Waipahu, HI

Spectrum has great internet and tv services. We are and have been satisfied with our service thus far. We wouldnt switch, price is right.

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Charlie

August 2nd, 2018 Kingston, IL DETAILS arrow_drop_down
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Took 2 months to do a drop bury and numerous phone calls with numerous supervisors to get a drop bury done. VERY POOR CUSTOMER SERVICE WITH A VERY POOR BURIAL DEPARTMENT. Very disappointed with how i have been treated during this time. They won't admit fault and they tell me they wont give me somekind of compensation for my time of waiting and delaying my home remodel. So with this I say this company has poor customer service and poor company values. They will drag you along and wont help you when its done. ALL THEY CARE ABOUT IS YOUR MONEY NOT YOU. Thanks for screwing me Charter!!!!!!!

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Holly Nelson

July 27th, 2018 Universal City, TX

Good internet. Sometimes the signal is stronger on some days than other days, which I don’t understand, and I have to switch things around but something always works

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Ruth Anne Bright

July 24th, 2018 Mount Washington, KY

Poor customer service and very expensive. Unless policies change we will not do business with them again.

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Frederick Nelson

July 23rd, 2018 Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

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Bob Conley

July 19th, 2018 Crestwood, KY

The service is poor, and the speed it worse. We were overpaying for sub-par service. Took hours on the phone to get them to deliver the promised speeds.

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Sara Jane

July 18th, 2018 Crestwood, KY

The service is good. The cable internet never goes out. The speeds are excellent as well. I do think the price is on the steep side.

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Emma Tanner

July 5th, 2018 Montour Falls, NY DETAILS arrow_drop_down
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I keep having outages. My internet works sometimes and then my router has random blinking lights which shows my internet is on but I can’t access anything onto it. This needs to be fixed! I am sick and tired of not having the internet me and my family wants!

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Joseph

June 18th, 2018 Hau'ula, HI DETAILS arrow_drop_down
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No issues with customer service. Speed has not been an issue.