Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest in the country.
Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.
Spectrum offers services in a huge span of the country, especially compared to other internet service providers.
Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs.
The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.
Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.
The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment.
Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.
They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.
Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.
While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:
While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.
Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:
If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.
However, you may be interested in Spectrum's internet and cable TV bundling options.
Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.
Call our recommended rep over at Charter Spectrum below.
The internet is reliable and fast. My house is odd shaped and the signal would not travel through the house. They fixed the problem in a short time.
Lower cost. In a scheduled reload of DVR firmware I lost a large number of recorded shows
Internet speed is best in our area! Technicians are great too, they explain everything
Love charter but seems like they keep going up on thier prices
Their internet download speed is very fast at 100 Mb/sec and it works well with Direct TV
Good. Few failed days; suits my purpose very well.
It's so hard to get customer service now, and I still have issues with my box or something and it still doesn't get resolved
Great prices and no contracts, they are very helpful
Good product and service but Overpriced and price goes up annually.
I've been a customer of cox for over 15 years! We never had any issues until we moved out of the city into a town. It seems like my internet is always acting up. I still though feel like they are still the best that is out there
Spectrum is the worst company ever. Everyone there is incompetent. I’m moving but said leave my old service on through 4/27. I said turn on my new service 4/11/2019. Then they mailed the box to the new house prior to us getting possession. Then I said I send a technician I will pay the $40. They charged me and never sent someone. Then I called and their services continently were down and they couldn’t help fix their mistake.
I have a Charter (Spectrum) account that can only compete with my 1993 dial-up connection. The internet speed is adequate for TV and voice, but the Spectrum website is as slow as molasses. When I try to access my account, it takes at least a minute (or more) to even load the home page. When I enter my user name and password (which should not be necessary), loading emails takes from 2 to 3 minutes. Deleting emails is so slow that the computer sometimes goes into sleep mode before it is finished. My other option is to spend the time accessing and reading dozens of other websites while waiting for my Spectrum email to delete a few messages. And often I come back to my email page only to find out that the deleted emails are still there. Today, I was trying to send an email to a company I had purchased a product from online and when I pressed the enter key, Spectrum not only deleted my message, it also deleted the previous order information I needed to communicate with that company. For a company whose bread-butter is operating a digital online service, you have failed in your mission . I can only hope there will be a competing service in my area soon, and they will likely put you out of business.
Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit. few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. they are monopoly. we need to take them accountable for their deeds! Thanks.
Ok sounds we had problems with our cable spectrum did come out and fixed it today and the service guy was great and solved our problems thank you spectrum
Strong and fast no interruption... price
I have had several problems with the guide not working and having to reboot the modem. It gets old after a while.
It's been very good and helpful, great shows easy access
Very poor service. Even if payment has been paid in proper allowable time, they fail to recognize it and turns off service. After several phone calls and extensive delays on line and extensive runarounds they admit their mistake; but, take an extensive time to turn service back on.
Jackie S Adams
They were very helpful and understanding. Actually took the time to listen. Very Pleased with them
Slow upload speeds. More outages than Verizon. Lots of telemarketing calls.
Very slow internet and not stable + expensive
They lowered their rates, did away with a contract and gave us bundle pricing
they are great I've had them for 2 years and they are the best in service and quality and price in our area
Good experince, no issues with their service.
TOMMY L KING
Great Experience, Fast Installation, Price, Fast Internet Great Value, :)
Love everything but feel it is too expensive. Can't believe we are paying over $200 for TV, phone (which we don't use) and internet.
outage of TV. phone & Internet. Reasonably quick response. Solved problems with good explanations. Tech was very thorough and helpful with suggestions.
Alan H Brown
Internet service is good, mostly reliable. Some slow down when streaming video in the evenings.
Good service and consistent/reliable internet
Internet speed is good but demand services can improve.
Paul D. Martin
Great Internet, but pricing for the rest of their bundling is way too high....
i was sold on a speed of 300 mb most of the time my speeds are far less than 100 mb
Good quality internet but incredibly expensive for internet only
I just got my internet yesterday, and it's acting up with the router or modem. The internet starts working for a sec, or a few minutes, then the connection cuts out. When we restart the router and modem it does the same thing over and over again. Never had this problem with other services
Caution! Incompetent and misleading company. Switched to spectrum mobile because I was told that I could retain my current phone with service to spectrum. I asked this question specifically, twice. Agreed to keep my phone and order a new phone for my wife. Upon arrival of new phone I realized I had not been sent a new sim card for my phone. Called Spectrum and a different agent informed me that my phone would not work, had to order a new one. Immediately returned the phone and was credited with a portion of my initial payment. Called Spectrum requesting a full refund since misrepresentation on their part was only reason I agreed to switch. Was told on two different phone calls this would happen. Never did! Upon third call I was finally put with a supervisor named Chris. Kept me on line asking several questions repeatedly. Was told he had to charge me the restocking fee. Offered to put me with another department but at this point I've grown tired of the endless conversations. Not worth the trouble. I've been with Spectrum over 20 years and they could care less how they treat customers. As soon as a viable alternative for internet becomes available, like so many others, I'll be dumping Spectrum! Worst customer service I've ever experienced.
There great 89.00 a month for cable and internet
Good internet until.............had phone and internet service with them and called last Monday to remove ONE phone line and everything went dead!!!!! ALL INTERNET AND PHONE SERVICE DOWN. Cannot get someone out to fix the problem until Feb 5! TERRIBLE! We got screwed! Looking at other options.
I like the fast internet. They ALWAYS double your bill after 1 year and are not honest about pricing! That is why I cancelled them.
I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag
Too expensive , service okay, not a good variety for the price.
customer service reps are great. Internet isn't very fast although supposedly I pay for the top speed. Fees are very high for "bundles" that only include one or two TV channels is use. And I resent "leasing" the box, can't own.
The service is OK , but the quality is good. They are not cheap but not crazy expensive.
I've called them 5 times today (04 feb 19) about an appointment I set last Monday. They were supposed to be here today at 4-5 pm never showed up and I never got a call that's when the headache started. They put in a ticket for dispatch to call me and they never called, so I called back this time it was an email so it would be expedited still no call back. I called again and they set an appointment for tomorrow the 5th of Feb 2019 for 2-3pm I get an automated call and it says for Thursday the 7th of feb 2019 from 2-3 so I call back and oh yeah every time I called I was on hold for at least 15minutes. Then while I'm waiting for someone to pickup dispatch calls (3hours) later and says there's no way they can change it from Thursday a whole 10days and I still don't have my internet. Terrible service and the dispatcher had the nerve to have attitude on the the phone. Worst service I've ever had. This is how y'all treat someone who's just came back from overseas wow.
If there was an opting to leave NO stars i would. I despise spectrum internet. I went from a 65mps throught another company to 100mps through spectrum. I am highly regreting that decision. The internet does stay connected despite several visits from the techicians. You cannot run multiple devices. You cannot watch a 30min tv show with out dropping connection every 5 minutes. And if you want to talk about gaming. 😲😂 what a joke. I cannot wait to get this months bill so i can shut this garbage off and go back to my 65mps from frontier. Spectrum is GARBAGE.
Dathan A. Griffin
I wanted my mother to have a better internet experience, as she is really into streaming services. We spoke with Avery from Spectrum - Dallas, TX - and he was one of the most stunning agents I've ever spoken with. He was knowledgeable, accurate, and prompt. My mother is super happy with her 400mbps upgrade, and I'm excited that Avery helped make her experience more enjoyable. Thank you, good sir!👍
Consistently good service. Local employees are very friendly and knowledgeable.
Maintenance and engineering of the services that make it to our home fucking piss poor 75% of the time!
The internet gets really slow during busy times. Very frustrating. Customer service is acceptable.
Internet is intermittently slow for no reason. Moving to a non provider router brings better results than any they have ever provided. Service is okay but different departments impart conflicting information.
Andrew Eric Rosenfeld
product and service are sub par. I spend much of my time watching the cable box count down after it reboots or has to be unplugged.