Name: Spectrum
Rating: 3.7

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Carol E Brown Harker Heights, TX

I have had Spectrum internet for more than 15 years. The service is excellent. A couple of times I had to contact the company to troubleshoot the system. The response time is very quick and the customer service was great. Any issues I had were resolved. I highly recommend Spectrum's internet to others.

1 year ago

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Amanda Jo Presque Isle, ME

I've been with Spectrum over 7 years now. My monthly bill has stayed the same, down the the penny. They have one of the best customer service team I have dealt with. The whole spectrum team in only 5 mins or less solves your issue. To sum up in a few words would be Fast, friendly, affordable. I recommend spectrum to everyone. Thank you spectrum.

1 year ago

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Jake Kantor San Antonio, TX

I've used Spectrum a lot through the years in various cities: New York, Los Angeles, and San Antonio TX. They've always provided a fairly reliable high-speed connection to the internet. I would rate them between B and A+. Sometimes my connection will go dead for a minute or two, but it's not that big a deal. Billing has always been smooth. I have never used them for cable TV or phone, so my review it limited to just their Internet offering. Overall I recommend them.

1 year ago

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Acrofab Office1 Holland, MI

Service is farily reliable and stable and speeds are good. Prices aren't too bad. Getting business customer service is not easy and most service help revolves around trying to get you to spend time to scour the website and FAQs instead of just getting you to a business service rep to solve your problem immediately. Phone numbers and getting to the right department to help are hard to find.

1 year ago

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Deanna Hoffmeyer Farmington, MI

I have signed up with spectrum cable back in June 2022. They have been awesome with connectivity being able to reach out with any issues getting myself set up. They also offer a phone plan that I will be taking advantage of shortly.

1 year ago

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Kasey D Wichita Falls, TX

When I moved last year spectrum offered me the greatest deal I thought it was a scam but it wasn't I got internet, home phone, second tier cable and a cell phone unlimited plan for $65 a month! In the last year I think I've lost service for the cable maybe once the internet maybe once a month it will drop off but it usually fixes itself cell phone coverage has been great I got no complaints this is a great company I would definitely recommend them.

1 year ago

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jbucklin Cameron, LA

Fairly reliable internet service is a plus. My speeds barely 1/3 of the advertised speed for my tier of services. Outages could be communicated more effectively, though this is improving. New customer offers are irritating, I feel that customer loyalty should be rewarded, not penalized by consistently having to pay 30% more each year for the same service than new customes.

1 year ago

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Fish Superior, WI

I have the fiber optic high speed internet.It has worked good and the speed is faster than my plan says it should be. Occasionally the modem and router need a rest but that is my router so it is what it is.All in all it is good.

1 year ago

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Lauren San Antonio, TX

Spectrum offer a wide range of services that my family and I use daily. Anytime we had an issue in the past, they walk us through how to resolve the problem over the phone with patience. Sometimes, fixing the issue is as simple as taking an old piece of equipment to the store and swapping it out with a new piece.

1 year ago Edited November 30, 2022

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Sonja Hoffman Cottage Grove, OR

Wut I like about Spectrum is the variety they have available, where it can be live or not, & the one thing I like a lot is where everyone in the home for say has a profile and they can put their own choices into their profile info & it doesn't interfere with others choices. The one thing I can say that has been irritating is that sometimes the channels will be playing and then it will stop and u usually have to restart it, & it happens more then once, but other then overall its all pretty good & the pricing isn't to bad.

1 year ago

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kelvin williams Newnan, GA

I switch to spectrum from att what a night and day difference. I live in a rural area before with att I was getting less than 8 megabytes/sec with spectrum I am getting 900 megabytes/sec not to mention I was able to also get 2 mobile phones all at a less price than just the internet with att. Spectrum is highly recommended!

1 year ago

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Calvin Oatley St. Cloud, FL

They have a grest service only hsd a fee minor issues but the costumer service was very good & knew what to do & didnt waste alot of my time.. Very good at keeping appointment times even called when thry were on the way & again right before thry pulled up

1 year ago

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ADAM COPPER Chicago, IL

Good Company and never has given me a problem. The only downside is that they value new subscribers more than good honest old customers who pay regularly. Seems like a bad practice but they will lower your bill if you call when you go out of contract terms

1 year ago

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Shelley Wray Charlotte, NC

I currently have internet, TV & cell service for personal & business accounts & I have been very pleased with their services & customer service response for any issues! They are a pleasure to deal with…I switched over 3 yrs ago & am very happy that I did!

1 year ago

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Abi Dallas, TX

I’ve been with Spectrum for a long time now because their rates and services are very competitive compared to other companies. They’re always having deals and specials going on for new and existing customers so I’m happy with staying with them.

1 year ago Edited July 21, 2022

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David Bornancin Westlake, OH

Spectrum is a great company and provides several options. I have both High Speed Internet and TV. My speeds are the best ever and I can stream to all my devices with ease. I can also watch TV in any location around the country when I travel. If you want to insure you can use all your devices and have 99.9 up time go with Spectrum.

1 year ago Edited September 6, 2022

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Flor

Had Spectrum at home for a few years in North Carolina, because it was included on my rent along with its cable service. Never had an issue, connectivity was always good even though I've met other customets who weren't happy with their service. I would defintely recommend Spectrum and their products.

1 year ago

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Pam Sims Hayden, ID

We have the minimum internet service. We are long time retired and our use of the internet is minimal. For us and our pocketbook, Spectrum has been wonderful. We never have problems with our service, other than that caused by other forces. They have been great 👍

1 year ago

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Super Cool Slimes New Philadelphia, OH

My boyfriend had a bad experience. The customer service woman was rude to him and then he over paid by $80. She told him an amount and conformation number, the bank had a different amount deducted. He was late on another bill because of it and accumulated late fees. He canceled it. So I called and got the wifi. My experience was the exact opposite. I had the nicest most helpful customer service woman. I remember her name was kay. She helped me and went above and beyond any other 1 I ever had. It was very refreshing to actually have a person who was good at their job.

1 year ago

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Melody Rowe Charlotte, NC

Spectrum is good to use for internet services. However, they need to credit their customers when they have outages. Definitely like the fact of using the service on the go. Would not recommend them for any other services as prices are to high and not worth it. They do have other companies beat when it comes to internet services and the pricing on that.

1 year ago

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Brittany Gould Augusta, ME

Unfortunately the area that I live in has very limited selection for internet and phone providers. Although I currently enjoy being able to receive discounted internet service from Spectrum, I haven’t always been happy with their customer service. I also think that they should allow people to make payment arrangements when or if they have fallen behind on their bill, instead of just disconnecting the service. Although they do allow you to go a couple of months behind before disconnecting your service, I believe that this should be an option. Many other utility providers allow arrangements for payment to be made, so why don’t they? On top of that, I have also paid for the highest wifi data connection that they offer, when I test the speed of my internet, it is NEVER what I am supposed to be receiving for what I pay for. I believe that if I pay the extra for the best connection possible, which isn’t cheap, I should be able to get what I pay for. But unfortunately this is basically the only wifi and high speed provider in my area.

1 year ago

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SomeoneElse Edgewater, FL

Their service may not be perfect, well, it isn't. But what is perfect is their customer service. I have been with them for years. For the number of times I've called, it's a very very small amount that anyone has been not helpful or dismissive. In summary, I think they are about as perfect as you're going to find these days.

1 year ago

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Courtney Martin Tullahoma, TN

Spectrum is one of the only internet services that actually works in my area. I’ve used their internet services in my home for over a year and I have not had any issues with my service, which is amazing considering the part of town that I live in, poor weather conditions, etc.

1 year ago

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Billi Lynn Holt Rochester, NY

I now have a business account and previously a residential account. I find the business account very exciting and actually fun! The residential account seems to have had more issues, but Spectrum is always available to help out.

2 years ago

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Janet Wood Birmingham, AL

I having been a customer of Spectrum now for 5 years. I can only recall on 1 hand the number of times my internet has been out. When I call to report the issue. They already have the techs out working on the problem already.

2 years ago

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Daisy's Mom West Bend, WI

We've used Spectrum for years and years and are less enthused each passing year. It seems they offer less, but continue to charge more. Seriously, cell service? No thanks Spectrum. Always going to their "new" channel first? No thanks on that too. For real, the same cables that are in the ground now, and have been there for decades, why do the fees go up and up and up? Supposedly faster service? No, I don't think so. But, once in a while you encounter a fabulous customer service person who actually finds savings for a year or two. Oh, and they're the only internet provider in our area. So yeah, captive audience unfortunately.

2 years ago

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RAyneisha Apopka, FL

The best internet provider. Aspect communication and advice on the best internet provider for customer support. The best business they can provide for u and the family are doing well too work for me and u. Internet provider for customer advice on what time you want to go with.

2 years ago

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Tammy Bright Lexington, KY

Spectrum offers many different packages for customers to choose from. It seems they give the cheaper rates to new customers. I think customers with 5, 10, 15 year accounts show be offered cheaper accounts as an incentive for being loyal. Great selection of movie channels, sports and News channels.

2 years ago

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Vy Ha Birmingham, AL

My mother and I have struggled with our internet services for many years due to the age of the router we have. It wasn’t until we replaced it with spectrum that our internet became faster. Spectrum was on call with my mother and I for a very long time so it required patience in their part as they were helping us. We are satisifed

2 years ago Edited February 2, 2022

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suzanna Brooklyn, NY

I got a totally love spectrum. They offered help during covid 19 federally funded I was able to get unlimited internet service for $4.49 per month it was best gift during hard times especially with those with children. Excellent internet service can definitely count on spectrum.

2 years ago

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Aubrey Dallas, TX

I really like using spectrum, I was skeptical about them at first—since there are like a million companies to choose from lol. But, they actually ended up being a really good service for a good price. I haven't had any issues yet, definitely recommend.

2 years ago Edited January 16, 2022

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DogLover17 Macomb, MI

For the most part, I am happy with Spectrum; however, in December my Roku devices wouldn’t work and I restarted several times, etc. The issue was due to interruptions with Spectrum in my area but I did not know any of this until I called my son-in-law who lives out of the area. He looked it up online. There was a service interruption and I would have at least appreciated Spectrum leaving an automated message or something on my phone to reduce my frustration.

2 years ago

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Andrea Thomas Richland, WA

We have had great service with Spectrum for internet. Our up speed has been the quality we pay for. Any issues we’ve had were quickly reconciled. The customer service reps have been great too!! Would recommend Spectrum for many of their services, especially internet.

2 years ago

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Chrissi Parrish Dallas, TX

It's cheap haven't really had any issue with them....expect they need to let people know late at night they going to do work where you won't have internet. This has happened several times. Also, people need to learn how to answer phone there not be so rude when you ask so many questions I know you want us off the phone but we are paying you to do your job. Great company to use.

2 years ago Edited January 17, 2022

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Maria Artiles Fort Worth, TX

My experience with Charter Spectrum was amazing. Best Internet service I have ever had, and best prices offered in the market too. However, your services are not available everywhere and I am still waiting for Spectrum to service my area.

3 years ago

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Mia Tallahassee, FL

Somewhere between 3-4 stars. Had someone come out to fix my internet and they could not figure out the issue, which I get sometimes it is hard, but I kept suggesting an idea of what it could be. The man who came out kept telling me it was not what I was saying, and I just asked him to try, turned out I was correct. Most of the time they are very helpful and nice, but always late to help!

4 years ago

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christina Flesch Barre, VT

Worse provider. Services are extremely unreliable and they do not maintain lines. Be prepared to spend most of the time without internet and charge ridiculous prices for service that barely works!

4 months ago

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Anonymousbuster

Restocking fee fraud. Sold me a phone over phone call as part of internet bundle. The cost, service and phone was not as advertised. Upon return charged a restocking fee which was not informed at time of purchase. Promised to waive the fee but didn't honor the promise. Abusive, unethical and worst customer service

6 months ago

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Teresa Bills Little Rock, AR

Awesome internet I have no problem. It's not slow or lagging. I really like this company and have for some time now.

6 months ago

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Peggy Eden

I had spectrum internet for many years and never had a problem. The customer service was always fast and kind!

4 months ago

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Susan Jenkins Queens, NY

My experience with Spectrum has been very good, so far. The price for TV, Phone and Internet bundle is great.

4 months ago

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Amanda George IL

I had this company for internet and TV. I got a good bundle price each month, but the internet speeds were very slow. Tried to get faster speeds but was told I was at the highest speed available for the area I lived in.

9 months ago

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Sue BC Wilmington, NC

Spectrum acquired our account after taking over Time Warner. We had basic internet that was a good price,. Ever since Spectrum our bill has gone up every year to where it is almost triple the price. Our Internet drops out fairly frequently too which is frustrating.

6 months ago

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Andrea Simpson Forney, TX

I have been a customer for years. The price is always fluctuation and so does the service. They are usually very quick to fix issues but I do think some lines need to be replaced to avoid the constant outages.

7 months ago

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Crystal B. Dallas, TX

Our experience with Spectrum has been nothing but smooth and easy. Never had any issues. Internet speed, connectivity, all great! 👍

8 months ago

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Kenya Moody Los Angeles, CA

This is the 3rd time I’ve ran into trouble with this business. I ask for a change in address for my service. The customer service agent give me an entirely new customer account, nothing transferred more additional cost and wrong service given. I now have two accounts. I specifically asked for internet. I was give internet plus $20 of streaming channels. I didn’t find this out since already went into the store and ask for just internet and the bill amount was given to me so I didn’t think much of it until my bill got increasingly higher (a year later). I call to see what’s going on and charter tells me it was added at their store then they said wait, you added it. Once I move from this apartment. My business is done with these people

1 year ago

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Christopher Taylor Philadelphia, PA

Fast as can be! They have great customer support! They are quick to come out to your home and fix whatever problems you may have! They have someone the most channels as well!

1 year ago

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samarah v thorpe Brooklyn, NY

i have been with this company for more than 3years, so i have a multitude of knowledge about their programs. pros and cons. cons- the website to check your account information is confusing and doesn't reflect accurate updates. they continuously upsell, they dont give you the best deals for your neighborhood (you can have promotions in your area for 14.99 or 19.99, even if the 14.99 has better speeds they will push for 19.99), they have blatantly lied about deals to the detriment of the consumer (was told if i tried a TV program i would have better internet for the same price after i cancel within 7 days , that was a lie, i went from paying 20 to 151) . plus, no reprimands for Judy and supervisor Joy for lying and giving no information about fixing the problem. pros- free modem, decent prices (but you have to fight for it), good internet with ethernet cable

1 year ago

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Jackson Chambers Raleigh, NC

Unreliable. Horrific experience trying to get it disconnected. We were misguided by a rep on the disconnection process, and they continued to charge our account while we had no equipment and zero usage. Called service and supervisors multiple times but they never could work in any capacity on our behalf.They also tacked on Spectrum TV which we never have used or applied for in the 2.5 years we had internet, and the supervisor showed little concern.They will not pull phone calls as they say they will. Do not use this service. Avoid like the plague if you can. Paid $182 to get them to stop calling me or send us to collections unjustly.

1 year ago

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Joshua Foster Gardnerville, NV

Spectrum has good customer service for the most part . When there service works it works amazing my problem is with there mobile service it’s terrible where I live and after calling 20 times and being told it must be my new iPhone 12 SIM card and that I was stuck with crappie phone service I wouldn’t recommend it at all

2 years ago