error This company may not service all states.

Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

View Charter Spectrum Reviews

Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Charter Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

The Bottom Line

Overall, Charter Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

View Best Internet Service Companies

We'll Introduce You!

Call our recommended rep over at Charter Spectrum below.

1-(877) 325-0508

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.3
starstarstarstar_halfstar_border

519 Reviews

Review Breakdown

5 star
24%
4 star
27%
3 star
22%
2 star
10%
1 star
17%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstarstar_border

Cynthia

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They take care of me. When I have a problem they seem to solve it for me

starstarstarstarstar_border

Alfredo Jaime

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

efficiant, good value, no contract, good service,

starstarstarstarstar_border

Larry Hunter

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Mostly good service, some days it just drops off.

starstarstarstarstar_border

SCP

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Excellent, consistent speed...very few outages

starstarstarstar_borderstar_border

Michael

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

they offered free wifi and a good rate. Then without notice, they started changing for the wifi after 2 years. it wasn't part of the agreement. then they increased rates for 2 months in a row. i called customer service and they insisted that i always paid for wifi and that wasn't true.

starstarstarstarstar

david stockman

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

100% better than direct tv, if their cell phone rates could match consumer cellular I would change

starstarstarstar_borderstar_border

Matt

December 12th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

starstarstarstarstar

Lindsey

December 3rd, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like their internet because it is fast and the price is great too

starstarstarstarstar_border

Joe Shae and Anna Yin

December 3rd, 2019 Waipahu, HI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good products, fairly good service, but rather expensive.

starstar_borderstar_borderstar_borderstar_border

Solar Happy

December 3rd, 2019 Palm Desert, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I'm not happy with service. Having to reset the internet weekly to clear hiccups. Taking box back in next week.

starstarstar_borderstar_borderstar_border

Martina C.

December 3rd, 2019 La Puente, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Spectrum keeps raising prices , they start you at a price and continue to raise it to a extremely high price . I just recently called and they did offer me a lower deal but that's just temporary

starstarstarstarstar_border

Steven SImone-Friedland

December 3rd, 2019 Van Nuys, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They are good. Fast home internet but I do think it's rather expensive.

starstarstarstarstar

Michael chatterton

December 3rd, 2019 Thomasville, NC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Keep them working through the night it how's out sometimes and tv service sucks big time

starstarstarstar_borderstar_border

Fred Waidelich

December 3rd, 2019 Victor, NY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Internet speeds are too low, prices are too high for both internet and cable channels. Increase speeds and reduce prices.

starstarstarstar_borderstar_border

Kelly R

December 3rd, 2019 Liverpool, NY DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The service is shoddy at best most times. The wifi frequently shuts down randomly.

starstar_borderstar_borderstar_borderstar_border

Rachel

November 28th, 2019 Valders, WI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have just gotten Spectrum installed. I am happy with the internet speeds. Everything works great, however, I am very disappointed with the install. My appointment was for noon and my installer arrived at 2:00. The home that this was being installed in was never equipped for internet. The installer ran new coax which was nice because I got to put the router where I wanted. Today I looked outside and saw a orange cord running from the utility box across my yard. I was very puzzled by this. My installer never mentioned this. Now I am wondering how I am supposed to get this cord covered so that I can cut my grass. It is also on my neighbors yard. Where I live the ground does freeze, however, it is not frozen at this time.... Very upset.

starstar_borderstar_borderstar_borderstar_border

Amy

November 26th, 2019 West Columbia, SC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

How to sum up this company in one word is trash. We have just reactivated with the company and when talking to customer service about why the internet was inactive when we just received the router was them saying that our whole house was inactive... Which makes no sense when we just had internet before changing it when we suggested to move to a different outlet the lady then said "no that won't work I told you that the house is in active, sometimes technichines turn off the outlet when canceling and you have to have one" which then we set up an appointment for no reason because after hanging up we switch outlets the internet WORKS! So we called back to cancel the appointment and ask why we were told that our whole house is inactive when we have internet. The manager then said "yeah she wasn't suppose to say that we can't even see if your house is inactive the only way to see is to try multiply outlets" which she told us was pointless please explain your customer service skills like you just trying to get extra money and waste our time? Honestly, most distrust worthy company I have EVER met I'm about to start my own company which will actually have a good product and decent customer service skills, DO BETTER

starstarstarstarstar

JMichael

November 24th, 2019 Portland, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Consistency. I never have a problem with a inconsistent Internet speed.

starstarstarstar_borderstar_border

Maria Weeks

November 24th, 2019 Atascadero, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I do like that there is rarely any interuptions. I feel the price is too high, especially when the speed is not up to par in the afternoons.

starstarstarstarstar

Jeremias

November 24th, 2019 Moreno Valley, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Reliable service at an excellent, predictable price.

starstarstarstarstar_border

Danyelle Fowler

November 24th, 2019 Garland, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time

starstarstar_borderstar_borderstar_border

Nicole Finch

November 24th, 2019 Grand Island, NE DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The speed is about all I like about them. They know they are the only one around besides dish and DirecTV and they abuse it. The just increased our internet from 64.99 to 69.99. Going to be looking else soon

starstarstarstarstar

Dimples

November 24th, 2019 Hazelwood, MO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Service is good. I am technologically challenged and they help me. Sometimes, though I get a person that tells me I can look it up on the internet, again, technologically challenged.

starstarstarstar_borderstar_border

Jim & Ilene

November 24th, 2019 Pinckney, MI DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They are available in my area. Pretty good speed, but now offers a high speed option for an additional fee.

starstarstarstar_borderstar_border

briean griggs

November 24th, 2019 Smyrna, GA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Poor signal and speeds not as high as others

starstarstarstarstar_border

Curtis

November 24th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like the streaming tv app, but they can add more channels to the lineup.

starstarstarstar_borderstar_border

GILBERT TRACEY

November 24th, 2019 Suffolk, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

LOSS OF INTERNET AT TIMES AND AT TIMES AND TV ISSUES ALSO PRICE IS TO HIGH

starstarstarstar_borderstar_border

Jeff

November 24th, 2019 Cortland, NY DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Great when the service works horrible when you have to speak with support

starstarstarstarstar_border

Danny

November 19th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Customer service has been excellent, particularly with the technician that serviced my home.

starstarstarstarstar_border

Paul

November 19th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Seamless to us. Rarely any issues, but responded quickly when there were any issues.

starstarstarstarstar_border

Alan Oda

November 19th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It's surprisingly decent. The company has done well in improving their reputation by providing consistent service. At the same time, the cost of their service continues to rise, but that's true for all of the available ISPs.

starstarstarstar_borderstar_border

Lillybee

November 19th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

LOWER RATES FOR SSI/SSD ELDERLY INSTEAD OF ACTING GREEDY CHARGING OVER $70.00 PER MONTH FOR INTERNET ONLY.

starstarstarstarstar

Delores

November 19th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like they are fast and in top of fixings problems they could change price and go alittle cheaper.

starstar_borderstar_borderstar_borderstar_border

Cin

October 24th, 2019 Winter Park, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

By far this is the worst TV/Internet company that I have had the displeasure of dealing with. I recently moved and unfortunately for me, this company is the only company that provides services to my area. I used this company a few years ago and switched to Uverse because my internet connection was horrible and everything was overpriced. When I made the initial switch to Uverse, I had a technician come to my home to pick up the equipment. Fast Forward to this past month when I had to use this company again I was informed that I never turned in the equipment and the charged me for it. I was also notified that I could not get service until that was paid. So I paid it. Thirty minutes later, I received a call stating that they found the equipment. I recently received a bill for services that I did not sign up for and when I called, no one could find any notes on my initial phone call.

starstar_borderstar_borderstar_borderstar_border

Young

October 22nd, 2019 Alabaster, AL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible service. Horrible customer service. Not worth the money.

starstarstar_borderstar_borderstar_border

Michael Wood

October 21st, 2019 Cary, NC DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Spectrum is certainly a below average provider. They wont even change your payment due date, to accommadate the customer. Customer service is terrible. Our TV service always has problems. We are absolutely going to change providers, very soon because its quite evident that taking care of their customers is a very low priority, for sure. Bad company.

starstarstarstarstar_border

JoAnn Lucas

October 15th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Spectrum has been a great provider. I have especially liked their quick service!

starstarstarstarstar_border

Rick

October 15th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They provide our internet services at home and at work. They are generally reliable. Our work coverage is better than home coverage. Customer service is very good.

starstarstarstarstar

Stephen

October 7th, 2019 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We had spectrum internet for a year and it was great. Never had any problems and it was a good value.

starstar_borderstar_borderstar_borderstar_border

Bradley kamke

September 29th, 2019 Appleton, WI DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.

starstar_borderstar_borderstar_borderstar_border

Sam Holden

September 26th, 2019 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.

starstar_borderstar_borderstar_borderstar_border

Cincinnati Sawyer

September 23rd, 2019 Cropseyville, NY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We have had Spectrum for a little over a month now. A few days ago, our internet cut out. After two days, we decided to call. We live at an apartment complex, so the neighbors and I obviously live under the same address, but with different apartment numbers. Well, Spectrum did not seem to understand the concept of this. My neighbor canceled her service with them, which in turn canceled ours! And when we tried to turn it back on, we were given the run around for THREE DAYS. I was told they would not reactivate our account unless my neighbor called to activate it. That never made sense to me, because why does she all of a sudden have authority on our account? So, she called, and sure enough they told her that WE had to call them to fix it because it was OUR account. Next day, they tell me I owe over $100 which made no sense, seems I had only had them for over a month and had already made my two payments. After being on hold for an hour, they told me I had to go to my nearest Spectrum store with my lease to prove that I was who I was, and that I live where I do. Luckily, Daniel at the Spectrum store was our saving grace. I'm most likely going to be switching providers, because I'm not paying a company that is so ridiculous and unprofessional.

starstar_borderstar_borderstar_borderstar_border

Jonathan

September 20th, 2019 Marshall, WI DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

After continuous billing increases I finally canceled service. I had service and equipment for 1 day after the previous billing cycle. Spectrum would not pro-rate the billing fee down from a full month of service. Terrible customer service.

starstar_borderstar_borderstar_borderstar_border

Cassie

September 19th, 2019 Columbus, OH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I just received a letter in the mail that Spectrum will be increasing my bill from 49.99 (which has been the rate that I have paid for the past 3 years) to 69.99 starting next month as it was only a 12 month promotional plan (still unsure how I had it for 3 years if it was only a 12 month plan). On top of that they are issuing a yearly rate increase that takes effect in September of $5. So moving forward my new bill will be $74.99. I called to dispute the bill and was spoke to in the most condescending tone. I wasn't thrilled with the increase but their customer service is what has piloted my interest in other providers.

starstar_borderstar_borderstar_borderstar_border

Zhicheng Deng

September 10th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had a prepaid internet service with Spectrum for several years until August 20th when I didn't catch up with my bill payment. The company practiced what they call a "soft disconnect" on August 20th and I haven't had any internet service on my account since then. On September 10th, I logged onto Spectrum's website to view my account, made a phone call to verify the past due amount of $157.13 for the last billing cycle, and cleared it with a payment using my debit card. The representative on the phone closed my account per my request, but I saw there was still a balance of $83.04 due on September 18th on my deactivated account, for the billing cycle from August 29th to September 28th. I thought this charge was unfair and unreasonable, so I spoke to three different representatives through the chat platform on Spectrum's website, yet they repeated the same narrative, saying this was due to a new policy enacted on June 23rd that I was never informed of. I fail to comprehend why I have to pay for something I have never used since the service date for this payment started. There has been no data flow on my Spectrum internet service since August 20th, yet I'm having to pay for a bill for the period that starts 9 days later and ends on the end of September.

starstar_borderstar_borderstar_borderstar_border

Mom on a budget

August 22nd, 2019 Belleville, IL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Service is in and out .. reps don’t care .. takes forever to get an appointment.. and they don’t offer a discount for the 15 days per months the services dont work

starstarstar_borderstar_borderstar_border

Dylan D.

August 22nd, 2019 Kansas City, KS DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Only been screwed over and over by spectrum. Started service at one address, was there for a week. I went with spectrum for the price. It was 29.99 for 400 mbps. Decide to move to a different apartment as the first was filthy. Call the transfer service, they advised I’d get the same service at the same price. I was on the phone for an hour trying to get it set up. Finally someone just made a new account. I said sure, as I wanted off the phone and I have no idea how their systems work. Anyway, I call back as it wasn’t working when I tried to set up. I was on the phone for over 4 hours that evening. Finally the guy advised me of my bill being 44.99. I said no I signed up for 29.99, he said no you didn’t. Anyway I was really upset about the price as I was getting screwed. My new account was only 200 mbps for 44.99. So 15 more dollars and 200 mbps slower. Real cool as a new customer. Finally the guy decides that someone has to come out and fix my router to get it to work. So the earliest someone was available was Tuesday at 6 pm, three days from now. So I go 3 days in a new apartment with no WiFi. Finally 6 pm on Tuesday, the guy is here. I wait and decided to call and was guaranteed he’d be there by 7. I get a call at 6:55 and they said the guy was running 2 hours behind and would be able to come till 9. NINE PM AT NIGHT! So I said screw it im desperate to get it hooked up, I’ll wait. Finally he shows at 9:30 and he was friendly, but figured out that he needs in my apartments cable closet. He couldn’t get into it as the maintenance men leave at 8. Soooo he calls to reschedule, the soonest someone could come was SATURDAY AT 3. I had no option. He apologized and told me to call customer care to get the week credited back, which I did. So I wait a whole week with out WiFi. Finally the comes and takes him two hours to set it up because he got “lost” between buildings. So he advised upon the situation that I should have received the same pricing for moving. He advised I call. I call and explain the situation to two or three times to a rep. He tries to tell me I’m getting the best deal ever. However I kept saying I’m pay 15 dollars more for a lesser service. Finally he understood and sent me to retention. I spoke with Aubrey M. Worst customer service experience I’ve ever had. He constantly kept talking over me and would get louder if I tried to explain. Had no desire to try and solve the problem. I was trying to explain it to him again, and he interrupts and I continue to try talking and he gets louder to where I had to start yelling to ask him if he’d let me finish. He kept saying that what I was explaining isn’t true because they don’t offer that. Finally I forwarded him an email confirmation of my order. Suddenly believes me as if he’s known the whole time. And says he’ll see what he can do and just abruptly puts me on hold. Finally he said they’ll give me 400 mbps as he sees where I had the promotion at the previous address. But they couldn’t lower the price. At this point I was upset and decided I’d start looking for a new provider. So I’ve been looking around. However today I get someone in the mail from spectrum about an exclusive offer for my address of 400 mbps for 29.99. Hmmm. So I call and explain the issue and she is searching etc. gets the account and said they don’t have a plan for 29.99. The rep had no clue what I was talking about, yet I literally had a letter from spectrum. She made me read the letter to her before she believed me. Finally I explained the situation and she tried to see what she could do. Ended up saying they can’t do anything better, sorry. So I advised I’d be switching providers as I’ve just been screwed too many times. And she said okay, well when you need help doing that call back. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. I can get google fiber for cheaper than my 50 dollar bill with spectrum.

starstar_borderstar_borderstar_borderstar_border

Amy Q

August 16th, 2019 Grand Prairie, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.

starstar_borderstar_borderstar_borderstar_border

Dakota

August 15th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

DO NOT USE SPECTRUM Last December I discussed with an agent a reduction request for my bill. We settled on a price and I thought everything had been taken care of. Come to find out it wasn't taken care of. My service had been upgraded. Apparently it was upgraded through my remote (which I would not have done.) For 3 months I was owing more than I was paying. I didn't know this until I received a call from Spectrum saying that my bill was past due. I spoke with a representative who assured me that this was an error on their end, who apologized for the mistake, and assured me that it would be taken care of once they had a supervisors approval. I left it alone for a few months thinking everything was taken care of. It wasn't. Come to find out I now owe more in late fees than I did for the actual bill. A Total of 99.03. I am not going to be paying for this and I am ready to cancel my services with Spectrum. I can't believe I am having to deal with this. I called months ago to have it resolved for a mistake that I didn't make and now Spectrum is trying to tell me that they can't fix it because it is more than 30 days away from when the service was upgraded. They made a mistake, promised to fix it, didn't fix it, and now I am suffering for it.

starstar_borderstar_borderstar_borderstar_border

James Henderson

June 25th, 2019 Raleigh, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Wow, six speed tests and only 13.22 mbps achieved! I hope everyone wanting to try Spectrum realizes they will NEVER get the speed they pay for!