Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest in the country.
Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.
Spectrum offers services in a huge span of the country, especially compared to other internet service providers.
Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs.
The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.
Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.
The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment.
Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.
They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.
Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.
While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:
While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.
Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:
If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.
However, you may be interested in Spectrum's internet and cable TV bundling options.
Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.
Call our recommended rep over at Charter Spectrum below.
They take care of me. When I have a problem they seem to solve it for me
efficiant, good value, no contract, good service,
Mostly good service, some days it just drops off.
Excellent, consistent speed...very few outages
they offered free wifi and a good rate. Then without notice, they started changing for the wifi after 2 years. it wasn't part of the agreement. then they increased rates for 2 months in a row. i called customer service and they insisted that i always paid for wifi and that wasn't true.
100% better than direct tv, if their cell phone rates could match consumer cellular I would change
I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.
I like their internet because it is fast and the price is great too
Joe Shae and Anna Yin
Good products, fairly good service, but rather expensive.
I'm not happy with service. Having to reset the internet weekly to clear hiccups. Taking box back in next week.
Spectrum keeps raising prices , they start you at a price and continue to raise it to a extremely high price . I just recently called and they did offer me a lower deal but that's just temporary
They are good. Fast home internet but I do think it's rather expensive.
Keep them working through the night it how's out sometimes and tv service sucks big time
Internet speeds are too low, prices are too high for both internet and cable channels. Increase speeds and reduce prices.
The service is shoddy at best most times. The wifi frequently shuts down randomly.
I have just gotten Spectrum installed. I am happy with the internet speeds. Everything works great, however, I am very disappointed with the install. My appointment was for noon and my installer arrived at 2:00. The home that this was being installed in was never equipped for internet. The installer ran new coax which was nice because I got to put the router where I wanted. Today I looked outside and saw a orange cord running from the utility box across my yard. I was very puzzled by this. My installer never mentioned this. Now I am wondering how I am supposed to get this cord covered so that I can cut my grass. It is also on my neighbors yard. Where I live the ground does freeze, however, it is not frozen at this time.... Very upset.
How to sum up this company in one word is trash. We have just reactivated with the company and when talking to customer service about why the internet was inactive when we just received the router was them saying that our whole house was inactive... Which makes no sense when we just had internet before changing it when we suggested to move to a different outlet the lady then said "no that won't work I told you that the house is in active, sometimes technichines turn off the outlet when canceling and you have to have one" which then we set up an appointment for no reason because after hanging up we switch outlets the internet WORKS! So we called back to cancel the appointment and ask why we were told that our whole house is inactive when we have internet. The manager then said "yeah she wasn't suppose to say that we can't even see if your house is inactive the only way to see is to try multiply outlets" which she told us was pointless please explain your customer service skills like you just trying to get extra money and waste our time? Honestly, most distrust worthy company I have EVER met I'm about to start my own company which will actually have a good product and decent customer service skills, DO BETTER
Consistency. I never have a problem with a inconsistent Internet speed.
I do like that there is rarely any interuptions. I feel the price is too high, especially when the speed is not up to par in the afternoons.
Reliable service at an excellent, predictable price.
I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time
The speed is about all I like about them. They know they are the only one around besides dish and DirecTV and they abuse it. The just increased our internet from 64.99 to 69.99. Going to be looking else soon
Service is good. I am technologically challenged and they help me. Sometimes, though I get a person that tells me I can look it up on the internet, again, technologically challenged.
Jim & Ilene
They are available in my area. Pretty good speed, but now offers a high speed option for an additional fee.
Poor signal and speeds not as high as others
I like the streaming tv app, but they can add more channels to the lineup.
LOSS OF INTERNET AT TIMES AND AT TIMES AND TV ISSUES ALSO PRICE IS TO HIGH
Great when the service works horrible when you have to speak with support
Customer service has been excellent, particularly with the technician that serviced my home.
Seamless to us. Rarely any issues, but responded quickly when there were any issues.
It's surprisingly decent. The company has done well in improving their reputation by providing consistent service. At the same time, the cost of their service continues to rise, but that's true for all of the available ISPs.
LOWER RATES FOR SSI/SSD ELDERLY INSTEAD OF ACTING GREEDY CHARGING OVER $70.00 PER MONTH FOR INTERNET ONLY.
I like they are fast and in top of fixings problems they could change price and go alittle cheaper.
By far this is the worst TV/Internet company that I have had the displeasure of dealing with. I recently moved and unfortunately for me, this company is the only company that provides services to my area. I used this company a few years ago and switched to Uverse because my internet connection was horrible and everything was overpriced. When I made the initial switch to Uverse, I had a technician come to my home to pick up the equipment. Fast Forward to this past month when I had to use this company again I was informed that I never turned in the equipment and the charged me for it. I was also notified that I could not get service until that was paid. So I paid it. Thirty minutes later, I received a call stating that they found the equipment. I recently received a bill for services that I did not sign up for and when I called, no one could find any notes on my initial phone call.
Terrible service. Horrible customer service. Not worth the money.
Spectrum is certainly a below average provider. They wont even change your payment due date, to accommadate the customer. Customer service is terrible. Our TV service always has problems. We are absolutely going to change providers, very soon because its quite evident that taking care of their customers is a very low priority, for sure. Bad company.
Spectrum has been a great provider. I have especially liked their quick service!
They provide our internet services at home and at work. They are generally reliable. Our work coverage is better than home coverage. Customer service is very good.
We had spectrum internet for a year and it was great. Never had any problems and it was a good value.
My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.
Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.
We have had Spectrum for a little over a month now. A few days ago, our internet cut out. After two days, we decided to call. We live at an apartment complex, so the neighbors and I obviously live under the same address, but with different apartment numbers. Well, Spectrum did not seem to understand the concept of this. My neighbor canceled her service with them, which in turn canceled ours! And when we tried to turn it back on, we were given the run around for THREE DAYS. I was told they would not reactivate our account unless my neighbor called to activate it. That never made sense to me, because why does she all of a sudden have authority on our account? So, she called, and sure enough they told her that WE had to call them to fix it because it was OUR account. Next day, they tell me I owe over $100 which made no sense, seems I had only had them for over a month and had already made my two payments. After being on hold for an hour, they told me I had to go to my nearest Spectrum store with my lease to prove that I was who I was, and that I live where I do. Luckily, Daniel at the Spectrum store was our saving grace. I'm most likely going to be switching providers, because I'm not paying a company that is so ridiculous and unprofessional.
After continuous billing increases I finally canceled service. I had service and equipment for 1 day after the previous billing cycle. Spectrum would not pro-rate the billing fee down from a full month of service. Terrible customer service.
I just received a letter in the mail that Spectrum will be increasing my bill from 49.99 (which has been the rate that I have paid for the past 3 years) to 69.99 starting next month as it was only a 12 month promotional plan (still unsure how I had it for 3 years if it was only a 12 month plan). On top of that they are issuing a yearly rate increase that takes effect in September of $5. So moving forward my new bill will be $74.99. I called to dispute the bill and was spoke to in the most condescending tone. I wasn't thrilled with the increase but their customer service is what has piloted my interest in other providers.
I had a prepaid internet service with Spectrum for several years until August 20th when I didn't catch up with my bill payment. The company practiced what they call a "soft disconnect" on August 20th and I haven't had any internet service on my account since then. On September 10th, I logged onto Spectrum's website to view my account, made a phone call to verify the past due amount of $157.13 for the last billing cycle, and cleared it with a payment using my debit card. The representative on the phone closed my account per my request, but I saw there was still a balance of $83.04 due on September 18th on my deactivated account, for the billing cycle from August 29th to September 28th. I thought this charge was unfair and unreasonable, so I spoke to three different representatives through the chat platform on Spectrum's website, yet they repeated the same narrative, saying this was due to a new policy enacted on June 23rd that I was never informed of. I fail to comprehend why I have to pay for something I have never used since the service date for this payment started. There has been no data flow on my Spectrum internet service since August 20th, yet I'm having to pay for a bill for the period that starts 9 days later and ends on the end of September.
Mom on a budget
Service is in and out .. reps don’t care .. takes forever to get an appointment.. and they don’t offer a discount for the 15 days per months the services dont work
Only been screwed over and over by spectrum. Started service at one address, was there for a week. I went with spectrum for the price. It was 29.99 for 400 mbps. Decide to move to a different apartment as the first was filthy. Call the transfer service, they advised I’d get the same service at the same price. I was on the phone for an hour trying to get it set up. Finally someone just made a new account. I said sure, as I wanted off the phone and I have no idea how their systems work. Anyway, I call back as it wasn’t working when I tried to set up. I was on the phone for over 4 hours that evening. Finally the guy advised me of my bill being 44.99. I said no I signed up for 29.99, he said no you didn’t. Anyway I was really upset about the price as I was getting screwed. My new account was only 200 mbps for 44.99. So 15 more dollars and 200 mbps slower. Real cool as a new customer. Finally the guy decides that someone has to come out and fix my router to get it to work. So the earliest someone was available was Tuesday at 6 pm, three days from now. So I go 3 days in a new apartment with no WiFi. Finally 6 pm on Tuesday, the guy is here. I wait and decided to call and was guaranteed he’d be there by 7. I get a call at 6:55 and they said the guy was running 2 hours behind and would be able to come till 9. NINE PM AT NIGHT! So I said screw it im desperate to get it hooked up, I’ll wait. Finally he shows at 9:30 and he was friendly, but figured out that he needs in my apartments cable closet. He couldn’t get into it as the maintenance men leave at 8. Soooo he calls to reschedule, the soonest someone could come was SATURDAY AT 3. I had no option. He apologized and told me to call customer care to get the week credited back, which I did. So I wait a whole week with out WiFi. Finally the comes and takes him two hours to set it up because he got “lost” between buildings. So he advised upon the situation that I should have received the same pricing for moving. He advised I call. I call and explain the situation to two or three times to a rep. He tries to tell me I’m getting the best deal ever. However I kept saying I’m pay 15 dollars more for a lesser service. Finally he understood and sent me to retention. I spoke with Aubrey M. Worst customer service experience I’ve ever had. He constantly kept talking over me and would get louder if I tried to explain. Had no desire to try and solve the problem. I was trying to explain it to him again, and he interrupts and I continue to try talking and he gets louder to where I had to start yelling to ask him if he’d let me finish. He kept saying that what I was explaining isn’t true because they don’t offer that. Finally I forwarded him an email confirmation of my order. Suddenly believes me as if he’s known the whole time. And says he’ll see what he can do and just abruptly puts me on hold. Finally he said they’ll give me 400 mbps as he sees where I had the promotion at the previous address. But they couldn’t lower the price. At this point I was upset and decided I’d start looking for a new provider. So I’ve been looking around. However today I get someone in the mail from spectrum about an exclusive offer for my address of 400 mbps for 29.99. Hmmm. So I call and explain the issue and she is searching etc. gets the account and said they don’t have a plan for 29.99. The rep had no clue what I was talking about, yet I literally had a letter from spectrum. She made me read the letter to her before she believed me. Finally I explained the situation and she tried to see what she could do. Ended up saying they can’t do anything better, sorry. So I advised I’d be switching providers as I’ve just been screwed too many times. And she said okay, well when you need help doing that call back. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. I can get google fiber for cheaper than my 50 dollar bill with spectrum.
We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.
DO NOT USE SPECTRUM Last December I discussed with an agent a reduction request for my bill. We settled on a price and I thought everything had been taken care of. Come to find out it wasn't taken care of. My service had been upgraded. Apparently it was upgraded through my remote (which I would not have done.) For 3 months I was owing more than I was paying. I didn't know this until I received a call from Spectrum saying that my bill was past due. I spoke with a representative who assured me that this was an error on their end, who apologized for the mistake, and assured me that it would be taken care of once they had a supervisors approval. I left it alone for a few months thinking everything was taken care of. It wasn't. Come to find out I now owe more in late fees than I did for the actual bill. A Total of 99.03. I am not going to be paying for this and I am ready to cancel my services with Spectrum. I can't believe I am having to deal with this. I called months ago to have it resolved for a mistake that I didn't make and now Spectrum is trying to tell me that they can't fix it because it is more than 30 days away from when the service was upgraded. They made a mistake, promised to fix it, didn't fix it, and now I am suffering for it.
Wow, six speed tests and only 13.22 mbps achieved! I hope everyone wanting to try Spectrum realizes they will NEVER get the speed they pay for!