Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest in the country.
Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.
Spectrum offers services in a huge span of the country, especially compared to other internet service providers.
Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs.
The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.
Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.
The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment.
Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.
They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.
Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.
While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:
While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.
Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:
If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.
However, you may be interested in Spectrum's internet and cable TV bundling options.
Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.
Call our recommended rep over at Charter Spectrum below.
very patient explaining what to do over phone..old farts take awhile
They are very poor making appointments and contacting them for service is terrible
Excellent service. I don't remember when it has ever been down and I've been using it for about 7 years. Started when it was Charter and now Spectrum but service is better now than when it was Charter. Great service.
Suppose to have fastest speed, but very slow. We have had it tested, but they do not see a problem "on their end"!
Service goes in and out regularly. Service techs unable to find the problem and just left it the way it was.
The internet goes down more then it's working We got a new modem so we'll see if that works better
Reliable, good customer service, good quality. Good price initially, but after 12 months price increase is very problematic.
Availability is about 99% and rates seem good. I only watch about 5 channels. Ala cart options would be nice.
responds and resolves any internet problem i encounter
Expensive for limited services and no consideration for long time customers.
Nor sure if I am getting their best deal.
The speed is normally very high but slows consiferably during times of high traffic
When I had TV and Internet their service was great currently I just have internet and their service is poor.
Decent service, very expensive. My service is supposed to be 200mbs but when I run the tests it comes back at 100-120mbs.
Royal A. Brown III
Good Streaming Services - only occasional buffering
The internet goes in and out constantly, and I need it for work
Pamela S Hartman
We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.
Good and fast. But the price goes up and we do not have much of a chose to replace it. You shouldn't have to keep looking for a deal every year.
Sometimes the internet is slow and the TV goes digital and pixels appears.
Technician was very respectful when installing system. My husband is extremely pleased with the speed.
Good high speed . Prompt service..easy to navigate
Ben with them 3-4 years and we experienced a lot of problems. It has got better. Under the previous company we had ver little problems.
A completely happy customer!
I have had satellite companies prior to going with Charter Spectrum. I am so much happier with this company as I live in the Pacific Northwest so whenever there is a storm there is a good chance of losing the satellite connections. Also, the speed of the internet is so much faster than satellite options. Price is high no matter who you go with so I woulld rate that a tie with the satellite company internet
Spectrum’s business model from start to close has been one misrepresentation and non-disclosure after another. The original equipment was returned to a Spectrum Corporate store and the account closed on the 3rd of January 2020. The representative was asked at the time of cancellation for any outstanding balance so that it would be settled; the representative stated the account was closed and gave a receipt for $0.00 outstanding balance. Three months later Spectrum is threatening to place an outstanding balance in the credit bureau though not having presented any outstanding balance before this time. When asked about the receipt showing a zero balance, literally stated no balance remaining, the response from two representatives and two supervisors was that the representative at their corporate store would not know if there was any outstanding bill and this was not their concern. In addition to the aforementioned, the monthly bill was 24% higher to additional fees associated with the service NOT disclosed, but added AFTER the contract was signed. By effectively threatening credit worthiness, this company extorted and extra month of billing, charged late charges and additional fees making them more than 125% higher than ATT and all other competitors in the Louisville area. If ever Caveat Emptor (Buyer Beware) had a living example, it would be in dealings with this organization. One star shows because you cannot post with a 0 or negative rating but this is the ONLY area where they truly exceeded market standard…in their malfeasance, misrepresentation and apathetic caviler concern for consumer confidence.
Somewhere between 3-4 stars. Had someone come out to fix my internet and they could not figure out the issue, which I get sometimes it is hard, but I kept suggesting an idea of what it could be. The man who came out kept telling me it was not what I was saying, and I just asked him to try, turned out I was correct. Most of the time they are very helpful and nice, but always late to help!
Crap tech, crap service; crap everything. I am pretty sure they slow our internet at night which is usually when I am up. Cuts out frequently, slows down frequently. Unreliable and overall just utter crap.
Charter Spectrum provides great internet service but their customer service whenever you need assistance is never very great.
Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.
I loved Spectrum! They had some good customer service when I had it! Good speed and bundles!
The WiFi router they have installed doesn’t switch on and off unexpectedly like others I have had . Service is impeccable.
I'm so happy I made the switch to charter. My Internet speeds have been through the roof, and my TV has never been clearer.
Spectrum is a great service. It’s Wi-Fi is very strong and reliable and I never have problems with my service. I would recommend for cheap and affordable Wi-Fi and cable.
When we first moved to our area, this was our only option for internet and wifi. We continually have problems with our WiFi crashing and not loading and representatives have been unable to help us. Now that we have another option available, we are looking to switch.
They respond quickly if an issue is reported. Very friendly technicians. Explain what they are doing. Very thorough
J in LA
Spectrum in Southern California is the WORST. As one of their 25 million cable and internet customers for nearly two years, the internet speed varied more radically than the stock market. Upload speeds were virtually non-existent. (They only advertise the number which is their download speed, 200 MBPS, when our average speed was about ten percent of that.) Customer service was horrid, both in person and by phone. When we received notice they were hiking our bill 60 dollars per month the first of 2020 (GREED at its worst by a mega-company), we decided to cancel and move to Frontier and cut the cable. Our bill is now 80 dollars less per month including HULU LIVE (which provides all the channels we would normally watch) and NETFLIX. With Frontier, we receive a SOLID 500 MBPS speed both download and upload. As icing on the cake, after returning all the equipment and boxes to Spectrum, and after being told there would be no more fees, we were just charged the 200 dollars on our credit card and informed by phone that our billing cycle began two days prior to our canceling and they DO NOT PRO-RATE service fees (a policy I was told was in the fine print on ONE (yes, just ONE) bill sent last April. That policy should be on EVERY bill. GREED AT ITS WORST AGAIN. Frankly, if I hadn't had the option to move to Frontier (many communities sadly have no options), I'd be ready to simply watch "TV" on a phone or iPad app and use mobile data just to remind companies like Spectrum that we DO have a choice! It's already ridiculous to pay such exorbitant rates to watch programming WITH commercials. Streaming WITHOUT ADS AND WITHOUT GREEDY INTERNET providers is the future, as the younger no-cable generation already demonstrates. If I had stock in Spectrum, I'd be selling it immediately, as that company is in for a major fall. All of these ratings offered begin at one star. They should begin at MINUS five stars, which is where I would rate them.
Everything was fine until I moved. Internet at the new place comes and goes at least 5 to 10 times a day for long periods of times. Apparently my old equipment was still matching my old address. I have asked previous techs to change my equipment and they are too lazy they said everything was fine. Last tech didn't know what to do so decided to change my equipment. Well that didn't do anything. The same day right after he left I had no internet. I thought only Comcast had unknowledgeable technicians but Spectrum techs are the same. About 4 technicians have come to my house in the past 2 months and still haven't figured out what's going on. They have my account monitored so they know for a fact the times I have gone without internet. Getting in touch with a technician is about 20 to 40 min. It is VERY FRUSTRATING just thinking about giving them a call. Have lied to me multiple times about giving me credit and sending a supervisor technician and that has not happened. If you call to get your service disconnected hold is for 40 plus minutes. But anything else will get you a representative in 15 to 20 minutes. That's still a long time. Bill for both internet and cable is now at 160 and keeps going up. They keep saying I have high speed internet but that is also not true. Don't have a problem with Cable that's why I give them 1 star.
Sometimes the internet is slow and there is poor connection, but overall, it's pretty alright. I've heard that Verizon is better.
They're website looks good, but is not clear in their specifics. In the end you still have to call. Website could be simplified and easy to read for everybody.
Internet need to be more steady too many slow downs and buffering for an internet speed that is supposed to 200 mbps
IThey have been very good with us and we never had too much trouble with our internet
Excellent service! I've had no problems or complaints with this company!
Fast connection and good customer service
They are a fairly reliable service provider, but they keep raising the price for the same service.
Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes
Too expensive. I only have 2 choices in my neighborhood. They are the better choice for internet at this time.
Link mobile with internet better. I'm on a building internet provided spectrum service and can't seem to link up with spectrum mobile.
Great speed and reliability, terrible pricing and business model
I didn't get my tickets/ Where are they? I ordered tickets for 3 games, Brewers @ Red Sox.
EX TUPPERWARE CUSTOMER
Only real service available here for us. good enough service. Price hikes gets very OLD.
I purchased a google Wi-Fi router the one supplied would on a good day give 30% of the stated speed. It would lock up once or twice a day. The modem freezes about every other day. When I called Spectrum and finally got a human. I was put on hold to transfer to tech support after 5 minutes on hold I was disconnected. This happened on 3 separate days
They take care of me. When I have a problem they seem to solve it for me