Name: Spectrum
Rating: 3.7

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A completely happy customer!

I have had satellite companies prior to going with Charter Spectrum. I am so much happier with this company as I live in the Pacific Northwest so whenever there is a storm there is a good chance of losing the satellite connections. Also, the speed of the internet is so much faster than satellite options. Price is high no matter who you go with so I woulld rate that a tie with the satellite company internet

4 years ago

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Dathan A. Griffin Orlando, FL

I wanted my mother to have a better internet experience, as she is really into streaming services. We spoke with Avery from Spectrum - Dallas, TX - and he was one of the most stunning agents I've ever spoken with. He was knowledgeable, accurate, and prompt. My mother is super happy with her 400mbps upgrade, and I'm excited that Avery helped make her experience more enjoyable. Thank you, good sir!👍

5 years ago

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Eric S

Good value and they don't raise prices after your contract is over like some of the other companies

4 weeks ago

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Georgianna Quinney Taylorsville, NC

After Century Link switched to Brightspeed, our Internet was nothing short of TERRIBLE. Spectrum has been a GAME CHANGER. We have only had it for 2 months, but already love it! It is fast, reliable & SO MUCH BETTER. Their tech had it switched and set up within 30 minutes. They were also very accommodating when it came to working with my work schedule. Idk how it will be after the year of guaranteed pricing runs out, but right now--couldn't be happier with the service!

9 months ago

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Ann Blythewood, SC

I have been with Spectrum for about three and a half years now. I really like Spectrum for the way it works. You never have to worry if it's raining and you rarely have to worry even if you have bad bad weather. When I have had a problem with billing they have resolved the problem quickly and it was nothing for me to worry about and I like that. It has always been a pleasure to work with the Spectrum company from the initial startup to after I moved and had to start up again. It was a very smooth transition. I have no complaints against Spectrum. I have only good things to say.

10 months ago

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Marla C St Louis, MO

I've been a Spectrum customer for a very long time when it was initially called Charter Communications. Initially, it seemed it was the only cable company in the area that offered cable, internet, and phone service at a good price. However, now with so many other companies that offer the same services, and some offering digital, without having to use cable and at a reduced price, it pays to do your research. Also, since the world of streaming has come to the forefront, offering local channels, and some phone companies having sign-on specials, including internet service, makes having cable service obsolete in my opinion. So, with that being said, I've removed my services and have gotten services that have saved me money as well as served my entertainment needs also. So, although Spectrum is a good company, it pays to shop around.

10 months ago

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David Adrian Morales Weslaco, TX

The service is good with great speed. Outages are addressed pretty well. They will even comp you on the time you were out of service. Only thing is that they dont let you not be on a promotional plan which will end and then you get charged up. You have to really be on top of the billing situation with them. They also flood you with advertisements for services you may not want which is sometimes annoying.

10 months ago Edited May 22, 2023

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Kathryn Cashner Louisville, KY

Great service. However, after the initial contract, the prices skyrocket and then continue to increase

1 month ago

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Juan Tejera San Antonio, TX

I have had Spectrum for more than 6 years and I can say that it is very reliable.

1 month ago Edited March 13, 2024

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S Kelly Grand Island, NY

I’ve had spectrum since Time Warner came around. I need to find a new company they’re too expensive they treat their customers horrible we’ve been with them over 30 years

3 months ago

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Sherman Taylor

Spectrum is one of the best companies for internet cable and phone services you can get they keep their appointments on time they are serious about satisfying their customers I would highly recommend if you're going with the internet service go with spectrum but they have a tendency to go that extra mile and contact you multiple times either through your phone email wondering why you didn't keep your appointment so they are a punctual company they are right there at your house when they say they're going to be in the very polite very cordial they welcome you in with a good deals I get this company five stars because they actually came to my house and I had spectrum installed in one of my tenants rooms here in San Antonio and they were pretty quick the installer was very nice it was a nice guy not to mention their customer service is like top notch if you ever have a problem the service or one of the items or some of the equipment feel free to contact them anytime

1 year ago

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Vicki Dawson Spartanburg, SC

I called to cancel my cable n they said since I had been a long time customer they couldn’t let me do that n what would make me change my mind.I proceeded to tell them I just couldn’t affor something n I felt like I could live w/o cable.So they asked was I disabled n I am so they offered my me free high speed internet 2 phones n lines at $5 each n cheap cable.I got all that for Hal of what my bill originally was n I’m tickled to death bc I gained phones for my kids n kept my internet n cable.Thank you Spectrum for helping out someone that needed help.Now only if Duke Energy would offer help for disabled.It sure is cold in my house n propane is hard to come by n gets expensive if I can even get someone to take me or pick it up for me.Thanks Spectrum you made my year!!

2 years ago

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JimS. Cathedral City, CA

One thing is a given. Everyone, everywhere complains about their cable TV and internet providers. Even when it’s good. Spectrum is actually the best ISP I’ve ever had. Of course, everything is locality-dependent. I live near Palm Springs and other than severe heat, which usually doesn’t negatively impact internet service, we don’t often get extreme weather-- especially rain. In the 3 yrs I’ve had internet with Spectrum, my internet has probably gone down twice or maybe 3 times, for less than a few hours, total. If even that. I like them. And when you leverage your existing Spectrum internet with Spectrum Wireless, you get extremely well-priced cellphone service that uses the Verizon network— which is the best cell network in this part of the California desert. My advice is to not listen to everyone who constantly complains about their Internet service. Sometimes it’s just a lot of talk. Spectrum is actually quite good.

2 years ago Edited January 3, 2022

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shirley arington Candler, NC

Have been with Spectrum since 2015 and I am happy with their service. Internet speeds are fine for what I do online.

2 months ago

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Annette Branson, MO

Wifi cuts out numerous times a week and they show no issues. They seem to raise overall cable internet rated by a couple of dollars every 3-4 months.

2 months ago

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Sinister Babe Kyle, TX

Have been a customer for over 14 years now only because there are no other providers in our town, and we have always had a problem with their service. But recently I upgraded to an Amazon router which works a lot better with their service. But in the end we get what we pay for with their service.

3 months ago

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Tiffani Dally Brighton, MI

We had great internet service when we were with Spectrum. I wish they covered the area where I now live because they were much faster and more reliable than our current provider.

4 months ago

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Phillip Davies Onalaska, WI

So, I'm thinking your view of Spectrum is going to depend very much on what you are used to. Like the article says, it may be all you can get. And something is better than nothing, right? Unfortunately for me I came to live in the Midwest from, well, let's just say somewhere very, very far away. And it's not what I'm used to, at all. It's slow, and I mean slow. I had better internet 20 years ago where I lived than I do now in WI. That can't be right. I can accept that Spectrum isn't as good as the best available anywhere else at this moment in time, but not as good as something that was two decades ago is not the same thing at all. The technology they have me use is archaic, I've asked them why and can't get a straight answer from them. It's like I'm speaking Martian and they don't understand what I'm asking. So why is all this the way it is? Well, I'm going to guess. It's because they are all you have to pick from, they don't have any real competition so they don't really have to try. So they don't. The free market only really drives innovation if it really is a free market. That's why they are happy to be stuck where they are with a service that's so out of date, because that's easy for them. They would long ago gone out of business anywhere else with real, quality internet providers as competition. Or improved, it's a bit like evolution. No need for Spectrum to evolve though, they can remain a dinosaur.

9 months ago

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Kelsey Conner Wilmington, NC

Spectrum has been an excellent internet provider for us. In the event that something goes wrong, they are quick to resolve the issue and they have excellent customer service guiding you throughout the process.

5 months ago

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Cody Callaway Dallas, TX

Overall satisfied with Spectrum. There is internet outages sometimes, but they are good about notifying customers about the outages and when they will be resolved. Only giving 4 stars instead of 5, as I think they could reduce there monthly rate a bit.

6 months ago

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Sandra Anderson Spring Hill, FL

Minor problems can be solved on line with the Spectrum app. Landline service offers span blockers. Spectrum internet service has been very realiable in all the many years I have used Spectrum and Bright House.

6 months ago

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Eleathia Wilkins Winston-Salem, NC

Spectrum has been a good company when it comes internet as far as reliability. During severe storms the signals usual still works and if not, the outage is not king. I do not like the constant price increase. As far as cellular prices are ridiculous high, but again reliability is great.

7 months ago

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Joseph Peterson Milwaukee, WI

I love Spectrum! They under promise and overdeliver in my opinion. We signed up for 100mbps service and are now up to 300mpbs service without paying more. they keep upgrading it.

8 months ago

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T Hazen Lakeville, MN

They have been ok for 2 years, when I have experienced issues or down service and called in to investigate it seems they were already aware which was helpful. I live in a new construction area so there were outages a lot in the first year or so but were resolved timely and have since slowed down.

8 months ago

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Angel Palacios Seattle, WA

Affordable, reliable speeds Spectrum not only offers home internet with Spectrum you can bundle it with t.v, internet and mobile all for one low monthly price and the. The tech support are helpful and helped me get set up the same day I got my modem and router. I definitely would recommend Spectrum to friends and family.

1 year ago

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Yooper Colorado Colorado Springs, CO

I have no issues with this internet provider, they are the primary supplier of internet in a small lake town in the back woods of Michigan. The connection is fast and consistent (unlike how spotty Comcast is in my major city) and the cost is fair.

2 years ago

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A 1 Mesquite, TX

I had Spectrum in the past and I've considered going back to them. Although they offer 'no contract' options, their prices aren't much different from AT&T U-verse. This is the reason that I'm still with AT&T. I will say that Spectrum service is reliable although finding a branch location to retrieve and return equipment isn't very convenient. I had to travel to very undesirable neighborhood during the time that I was a customer. Frankly, that was one of the reasons I decided to do away with their service. Undesirable services tends to come with undesirable neighborhoods. When calling them on yesterday to consider getting their internet only, the representative I spoke with repeatedly gave me bundled service prices against my request. He asked me if I was interested in signing up and I told him no because he ignored my question just so that he could pitch a higher sale. He then told me that he was doing his job and I told him that his job was to listen to the customer FIRST... I assumed that was part of the job. I wish someone could listen to the call. I'm sure Spectrum did not train him in that manner. If you're not interested in a contract, this may be a good option.

2 years ago

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Valerie Lewis Apopka, FL

I recently contacted Spectrum regarding our internet outage. Rochelle immediately responded and she told us how to fix the problem. She was very patient and consistent. I appreciated talking to a great customer service representative. I assured her that I would write a review online. She serviced us in the the 32703 zipcode.

3 years ago

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Dameron Lyon Morganton, NC

Spectrum has been fair with us.I was outside working one day and a lady pulled up and asked about my provider (att) at the time,i told her i hated it and asked if they had any options.She locked me unto a amazing rate on my internet and guarenteed me it will never go up!!!

3 years ago

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Karen Ezell Spartanburg, SC

Well, I probably am among the multitude who like and enjoy many of the features and quality of this particular carrier, but also dislike some of their particular ways of communicating or providing their services. I think everybody out there would change something about their carrier no matter who they have. I will say this, a long as I can afford it, I have no intentions of leaving Spectrum.

3 years ago

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DianeG

Not as many outages like DirecTV has. Also, with, Spectrum, my On Demand works all the time. When I was with the other provider, On Demand was more like Off Demand. The only thing I can think to improve Spectrum would be, when we have storms and the messages invade our TV, I'd like an easier way to get rid of it so I can get back to viewing my program. The only way to remove it, is to change the channel and then go back to my program. We should just be able to click one button to clear that message after it's read.

4 years ago

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Teresa

Each department with in Spectrum very courteous, helpful. In our decision in choosing Spectrum with Internet & tv services was based on price. Services that are at a higher grade without the extreme price cost and changes showing on your bill. Also No 2year Service Contracts!!!!

5 years ago

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Aaron R Healdsburg, CA

Finding an Internet Service Provider (ISP) is always a tough task especially when taking into account cost to quality. Spectrum is quality internet service provider but at a whopping $70 a month unbundled, is it really worth it? Not all customers are in need of cable, telephone and internet services. It would be nice to see Spectrum offer individual packages free of disadvantageous prices to a non-bundle. Also, everyone could benefit from a customer loyalty discount. Overall their service is great but it would be even better at a somewhat reduced price point.

6 years ago

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Lawrence B Bohns San Antonio, TX

I'v Had no issues or concerns and their customer service is excellent. For me anyway. All may be a little more expensive, but not enough for me to leave They make up for that in service and reliability. I have had Directv. They are very good but AT&T sucks .

6 years ago

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Cindy Rotermund Charlotte, NC

I have had spectrum for 4 years. I definitely think it's mostly reliable. We have been getting some more frequent outages lately but they have been in the middle of the night so maybe it is due to working on the system. They do send notices indicating that there is an outage in our area and when it is back on. We have not had any slow-down issues and spectrum was great when we needed a new and upgraded modem. They sent it to me and helped me over the phone to get it transferred over.

8 months ago

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Melissa McDonald, PA

I have had spectrums Internet service and decided to try mobile. I was a former Verizon mobile customer, I was afraid the service wouldn’t be good. I am pleased to say I haven’t had any issues and have saved a lot of money

10 months ago

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Scott Hoover Cathedral City, CA

Here in Palm.Springs there is not a great deal.of.choices when it.comes to internet or.cable television. I recently left a smaller more "friendly". provider because at the end of the dsy, I want my internet fast and whatever I want to watch available when I want it and for.me, Spectrum has it all and has what I need at a fair price. The streamers are way too high and have become what they were trying not to be...that's all I care about.

10 months ago

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lacey jo Ocala, FL

Spectrum has really upped their service. Years ago when I started using this service there was constant connection issues and service drops. Now, I am proud to be a spectrum user. They are a great example of what a service provider should be.

11 months ago

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Betty Mount Pleasant, MI

I LOVE THE CABLE TV LINE UP SELECTION THAT THEY HAVE. STILL HAVE THE LAND LINE PHONE SEVICES, AND THE INTERNET SERVICE IS AWESOME. I HAVE NOT HAD NO PROBLEMS, BUT WHEN I DO HAVE PROBLEMS, I AM ABLE TO CALL IN AND GET ANSWERS WITH A FRIENDLY VOICE ON THE OTHER END OF THE PHONE TO LET ME KNOW WHAT IS GOING ON.

11 months ago

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Danielle Miller

Every year we have it they always raise the bill even though we just have internet. Every time we have a problem they always gives us the run around.

1 month ago

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Sylvester Harr Youngstown, OH

My internet is. Very fast and reliable, very little to no outages

1 month ago

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Yaritza Mata Penitas, TX

Spectrum is by far the best internet provider we could’ve ever had. It’s service is very speedy and works well in several places. Due to my husbands work we commute a lot and always get spectrum installed immediately because we know without a doubt that it will not let us down. Recently we had a power outage and it damaged a fuze but it was quickly resolved with new equipment and up and running by the same day.

1 year ago

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DIY Guy Cathedral City, CA

I have been using Charter/Spectrum as my internet provider in three different locations over the past 16 years. The speed and reliability have been above average as compared to what I hear from other people. The price appears to be competitive, but by no means a bargain. Spectrum also provides a free security suite of anti-virus software, which I no longer use since I have another product. Outages are seldom. Customer service is fair. I recommend Spectrum and would use again.

1 year ago

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BD9000 Louisville, KY

While I am satisfied with Spectrum's service overall, there are some points of contention that I must address. Sometimes, and it's happened twice in 2022, when their service goes out and then comes back on, the cable modem is no longer recognized as a valid device. This led to one service call on the phone and a lot of time trying all the basic things out to get it to work (reboot modem, router, etc), and it gets escalated to another technician higher up in the ladder when it doesn't work correctly. When this happens, the IP address usually changes, and you can ping the gateway, however, traffic is disallowed, that is, until I plug another machine directly into the modem and it works again (with a different MAC address). I had to spoof the working machine's MAC address into the router to get it working again. (none of the techs were very savvy and just said I had a bad router - which was never the case - the issue was on their side: blocking network traffic). When this happened a second time, a few months later, (blocked network traffic), I removed the spoofed MAC address from the router and it worked again normally. I also noticed the IP address went back to the old one (from months earlier). Basically, I've had to fix their issue from my end simply by changing a MAC address and their tech support, while friendly, seems to default to "it's your problem" instead of doing some proper research (granted, they've always been able to see the modem & ping it) or admitting the problem is theirs. That's my only real gripe, with the exception that the monthly rate keeps jumping a few bucks every year and my speed is the same as it was for the last 5 years (limited by my cable modem @~350Mbps Down/10Mbps Up - but I'm paying for Gbps rates). I don't get tv or phone service but it would be nice if I only paid for what I'm using, but there is really no plan for these lower rates. They have good customer service, overall, just would like a break on the rate hikes if I'm not using the bandwidth. So 4 stars.

1 year ago

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David G Boyle Columbia, MO

Having recently moved from my old apartment, where the cable was iffy and minimal, at best, i found Spectrum to be head and shoulders above. For, starters, NO outages. Not even in inclimate weather. I have yet to experience billing problems, which I found frequntly irritating at my old place. They even let me know I could get a senior discount! I would happily suggest Spectrum to anyone having problems with their current provider.

1 year ago Edited December 16, 2022

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Adrian Havill Winter Park, FL

We have Spectrum for both cable and internet. We chose the 200 mm for both speed and distance. (We needed the signal to go all the way to the pool house and the second floor. Pleased to say it works and is well worth the extra $29 a month.) Have had good experience with Spectrum over the past five years but I do wish they would reactivate the vacation suspension of service again as we are only here in Florida for seven months a year.

1 year ago

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Glenda Galloso Mission, TX

We live in a area that didn't have internet provider services except through satellite. We had been trying to get Spectrum to service our area for years. That process was very difficult and were always told that they didn't know how to go about us requesting their service. We finally got Spectrum to provide internet service to our area. I am guessing because the pandemic put a huge demand on internet service to rural areas. Now that we finally have Spectrum, we are very pleased with the service. I am paying much less money for much higher speed. I just wish it hadn't taken this long to get service in our area.

1 year ago

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L L3 San Antonio, TX

Spectrum noticed a problem on their end at my house when the guy came out he checked everything he checked inside checked outside he found out it was a line coming from the outside back to the house he replaced it and wrote up the paperwork so they could come out and re-bury the line they were there by 10 o’clock the next morning bury the line you don’t even know it’s there. My internet has been working so much better now.

1 year ago

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Sammy Clement

We get the gig service and it's been pretty good so far. We started our service in September of 2021. There are two things to be aware of. 1.) The payment date does NOT match the date you signed up for. We signed up on the 21st but our first full bill was October 14th. We were told it would be the 21st since that is when we signed up. We will have to pay extra if we want to change the bill date. 2.) They don't communicate with each other. We had a technician come out because our internet wasn't working during our first month. They were told "yep it's up and running on our end" and they replaced the ENTIRE wiring from the telephone pole to the house. Everything. It still didn't work. They talked to 5 different people. They were scratching their heads. 3 hours of work... They get ahold of the 6th person just to find out that no one had started our service yet. They said it happens often. First person doesn't do it right and then most reps after them don't bother checking. Just say "yep good on my end" so they can move on to the next thing. The repair guys were amazing, and we were "compensated" for the inconvenience. On top of this experience, there have been several other miscommunications between reps and other departments. Other than that, I like it. I'm wireless and it's decent, the wired is amazing. Good for gaming.

1 year ago

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Robert Ashbee Mason, OH

I have been with Spectrum for about 2 years now . Initially had some problems but they came out on the sevices call & replaced from my house to the street all of the coaxial cable ( which happenned to be the 70's era type ). They also replaced my Modem & Router & every connection & wallplate in between! Fantastic Service! Recently they responded positively to T Mobile & Verizon pricing by basically matching prices but also doubling my speeds to 400 Mbps. Custermer Service & Technicians are all well trained & top notch.. Highly Recommend

2 years ago Edited July 20, 2022