Name: Spectrum
Rating: 3.7

star star star star star_border

Hong Cheng

The service is generally fine, but sometime it becomes quite slow. I could not find a better alternative; otherwise, I would switch.

6 years ago

star star star star star

George Hassemer

Spectrum was very cost effective. Their internet was fast!!!!!!!!! Very few minimal problems that were resolved

6 years ago

star star star star star

Michael Ventura Boiling Springs, SC

fast internet speeds and reliable internet service. I also subscribe to the streaming television package.

6 years ago

star star star star_border star_border

Jami plowman Tuscaloosa, AL

Because we are constantly losing wifi. And then when we call they want to tell us to reset it. We know this by now. Plus they charge everytime they do a service call

6 years ago

star star star_border star_border star_border

Roxanna

Dishonest. They told me I was on a plan and my bill was fixed, then it was never done. You call and get India and they promise to resolve your issue within 72 hours, it never happens.

6 years ago

star star star star_border star_border

HAROLD MORGAN

I wouldn't rate any that I have used higher. Most have to-do customer service, and Charter never stops trying to upsell. I grow tired of that very soon.

6 years ago

star star star_border star_border star_border

Charlene

Extremely poor customer service. Poor training on customer service representatives. Had to state my problem 5+ times and be routed to many different staff member before a conclusion was made. No improvement after all.

6 years ago

star star star star star_border

Michael Hovsepian

Works almost all the time, good service, decent price. It was a Time Warner for 4 years before it changed to a Spectrum.

6 years ago

star star star star star_border

Alex Murphy Reno, NV

Charter is expensive, but I love their internet and cable. We have had them for years and I never have problems with it

6 years ago

star star_border star_border star_border star_border

Leora Gilboa Ballwin, MO

We were told we will have 100MBps and are paying accordingly... after trying it for a while we called their support and realized,using speedtest.net that we are getting only 24 Mbps!!! Charter said that it can be 100MBps if we do not use a router.. How can that be?!? !!!

7 years ago

star star star star star_border

Pete Smithfield, VA

I've had Charter Internet for 3 years and I have had minimum interuptions with it. I recommend it for all of your daily uses.

8 years ago

star star_border star_border star_border star_border

Mark Cave

I had Spectrum internet service and Spectrum TV for over 3 years. Their service in the St. Cloud, FL area is just mediocre. Download speeds are never over 100 megabits and the Spectrum TV app crashes frequently. I switched to T-Mobile home internet and I am very happy with the service.

9 months ago

star star star star star

Rachel Birmingham, AL

Spectrum was super helpful when my husband moved in and we continued with his service. Quick and easy!

9 months ago

star star star star star

Joanne Harder Boston, MA

Even after the town messed up and left us with no internet service Spectum was able to fix the issue

9 months ago

star star star star star

yvette casanova Queens, NY

Spectrum has reliable service along with experienced customer representatives, who appreciate helping their customers

9 months ago

star star star star_border star_border

Vince Gonzales Dallas, TX

Well for the price it is terrible! Wifi is mediocre! Cable TV is good but you pay a high price ! I am seriously thinking of streaming like the everyone else!

10 months ago

star star star_border star_border star_border

Tabitha Price White Plains, NY

They are overpriced and horribly unreliable. Customer service sucks as well, and they like to pass the buck to other companies such as your job if you work from home, it's never their problem.

10 months ago

star star star star star

savannah cleary Havelock, NC

Been using Spectrum for phone and internet service for a while now and they have made paying very easy.

10 months ago

star star_border star_border star_border star_border

For the love of “Bonnie” Cupcakes Hickory, NC

I noticed that the customer service at spectrum could be better. I have noticed that when I called and spoke to a rep, her background was noisy and she was rude. I hope that their reps are in a quiet space to handle the service of the customers.

10 months ago

star star star star_border star_border

Jeff Gerbino Spring Hill, FL

At least once a month we have an outage of service when it comes back on I have to reboot my modem and router and it takes at least half an hour not good service really.

10 months ago

star star_border star_border star_border star_border

Unhappy Customer Long Beach, CA

Spectrum is the absolute worse. From the customer service representatives, to the service. I was a spectrum customer for over 20 years and finally cancelled all services due to continuous bad service. I’ve had to email their CEOs countless times just to get responses an action from my request.

11 months ago

star star star star star

Lisa perry Mount Pleasant, MI

I love spectrum very fast internet services the only downfall is when its not working but it's not often so its great

11 months ago

star star star star star_border

mi8chael Moore Philadelphia, PA

I've been a customer for over 8yrs whenever I need customer service I've received the help I needed.thanks spectrum for the many yrs of service

11 months ago

star star star star star_border

Nancy Urso Wildwood, FL

Obviously you need internet to access cable decently. Cable prices/packages can get expensive and to add cable/DVR boxes up the monthly fee.

11 months ago

star star star star star_border

Carly Pryer Garland, TX

I have Spectrum internet and cellular service. I have decreased the amount of money I’ve had to spend in the past. I’m very satisfied with their service.

1 year ago

star star star star star_border

Mike Roberts Springfield, OH

One of the only providers in my area but actually the service has come leaps and bounds in the last year. I definitely would not switch again to go to ATT!

1 year ago

star star star star star_border

Faith L Kalamazoo, MI

This internet has a lot of outages but is the only one available in my area so I just have to deal with it. I'd probably choose another service if one was available.

1 year ago

star star star star star

K. Elliss Brooklyn, NY

Always great signal with high speed Internet as well as cable! Love the big box..especially so I don't lose a show if I'm working!

1 year ago

star star star star_border star_border

Tony Hamilton

Not a bad company but I believe that they should tell you that some phones have trouble with the SIM cards and they are aware of this problem and send you a new card right away 😊

1 year ago

star star star_border star_border star_border

C. McDaniel Atlanta, GA

They were fine until they kept going up on our bill without any explanation! We were under a promotional agreement, but they went up anyways, around $60 per month, so I switched companies as soon as promotional contract was over !

1 year ago

star star star star star_border

Andrea Wright Lexington, KY

A really good internet service I never had a problem with the internet just a problem with the price of the internet they are to high for internet only but I like Spectrum.

1 year ago

star star star star_border star_border

Michele Fullum Buffalo, NY

I have used spectrum for many years and I am still not satisfied with the service. The internet is always going out or freezing and it's just not up to par as far as I'm concerned

1 year ago

star star star star star_border

Jenny MacLarty Austin, TX

I have had spectrum and enjoyed the service they provided. The customer care was much better than others. The only down fall was it had outages more often than not.

1 year ago

star star star star_border star_border

Tabitha Norman Dayton, OH

I pay 79.99 for just internet for it to not work half the time or be super slow. The bill randomly goes up all the time. Sometimes it takes forever to get ahold of someone to fix the issues.

1 year ago

star star star star_border star_border

Imperio Anderson Yuma, AZ

It's a bit expensive where I live and the other reason I put three stars is because they are the only cable company where I live and I dislike that. Unless you buy Internet from a phone company which I have done!

1 year ago

star star star star_border star_border

Gina Donofrio

Spectrum Agents are congenial. It doesn't cover our area. The Agent was very interested in helping me submit a request. If they'd be this helpful to a non customer who much better would they be to paying customers.

1 year ago

star star star star star

Delores Smithfield, NC

It’s a great company I get my internet from them. So far have no problems and my customers service experience was great as well.

1 year ago

star star star star star

Sid Houston, TX

I have spectrum internet. Love their service and they have “THE BEST CUSTOMER SERVICE “🙌⭐️⭐️⭐️⭐️⭐️👏🤟

1 year ago

star star star star star

Rita Hopkins Austin, TX

I love Spectrum. It has great internet service and quality. The packages vary and are affordable. There's basic for all genres I enjoy watching.

1 year ago

star star star star_border star_border

Mike Messinger Eugene, OR

Everyone was quick to install service and respectful didn't have any major problems sometimes it would get a little spotty never lasted long and price packages were affordable

1 year ago

star star star star_border star_border

Ronald Saenz Wichita Falls, TX

Spectrum has great speed,but,they are over priced, not at all dependable. They tend to go down on a regular basis,if you're looking for internet service you can depend on,I suggest looking elsewhere

1 year ago Edited January 18, 2023

star star_border star_border star_border star_border

Lisa Iezzi Wilmington, NC

Would give a zero if possible! One of the worst companies I've ever worked with in my 63 years of life. Not just one bad experience but numerous. Customer service is rude and dishonest. Supervisor/management never return calls. Service is unpredictable and there's always excuses. I gave up cable service 3 years ago because of spectrum. Living on Carolina Beach they were the only option and I have since then remained cable free and would never go back to Spectrum if they gave me a free year!

1 year ago

star star_border star_border star_border star_border

Mike Mongillo Mount Holly, NC

It is always a difficult thing to speak with a live person who speaks any English well in a timely fashion to discuss issues. When you actually do reach a person, there are multiple transfers and inadequate answers to the concerns. Very frustrating when I was paying a substantial bill on time every month. Horrible customer service! I finally switched to AT&T internet and get my TV service streaming from you tube TV. We saved over $100 a month by making the move. Thankful we did and loving the savings and customer service we now receive.

1 year ago

star star star star star

Vickie Hernandez Dallas, TX

I like their customer care cause they help you with everything but what I don’t like about them is it they want to charge you an arm and a leg

1 year ago

star star star star_border star_border

Samarra Miller Pompano Beach, FL

I now have spectrum they only recommend them in my area and I feel like the price is a bit high just for internet almost $200 a month 😳 spectrum isn't my first choice however I had no other options to go with.

1 year ago

star star star_border star_border star_border

Tammy Davies Tangier, TNG

We had a great rate with them. Usually I call and get same rate renewed. This time the person told me no. So I went to AT&T. When I call to cancel this person told me I could have gotten the same rate. So customer service needs some work. Happier with AT&T anyway because we don't loose service as much as with Spectrum.

1 year ago

star star star star star

Cher Hansen Le Mars, IA

Had an excellent experience with Spectrum from setup to end of service. Staff was always polite and helped us with any questions or problems we had.

1 year ago

star star star star_border star_border

Jlbflatx New Braunfels, TX

Had spectrum for a year or so until they raised the prices. Had intro rate. Service was ok. No real problems. I think with all internet providers it depends on where you live in relationships to the signals.

1 year ago

star star star star_border star_border

Lisa Hochstetler New Caney, TX

Good reliable cable. The customer service was terrible. Talked to them multiple times but they don't seem to care. Had some issues with them going down for long periods of time

1 year ago

star star star star_border star_border

June Sanford, FL

No other options here in my community for internet service. Price of the first for plan is good but it will increase each year. Speed is ok but it great and sometimes has connecting issues.

1 year ago