Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest in the country.
Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.
Spectrum offers services in a huge span of the country, especially compared to other internet service providers.
Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs.
The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.
Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.
The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment.
Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.
They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.
Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.
While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:
While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.
Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:
If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.
However, you may be interested in Spectrum's internet and cable TV bundling options.
Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.
Call our recommended rep over at Charter Spectrum below.
Usually pretty good, but when problems arise they tend to always think it's YOUR problem: your computer; your router; your wiring; your operating system; your browser; your email client. and so on.
no problems used four other company's problems every month
I think they have great customer service and the speed is pretty fast.
slow intermittent signal drop offs. untrained technicians with little knowledge on how wifi works
The speed is fast most of the time but the customer service is not very good.
Because the monitor keeps going down. I think they need to replace t That is very irritable.his monitor with one that doesn't go out every 30 minutes.
slower than dial up getting more expensive each billing period
Works almost all the time, good service, decent price. It was a Time Warner for 4 years before it changed to a Spectrum.
Very few lags, if any problems easy access.
Overpriced, shoddy business practices, outages, and consistently slower internet speeds than what we pay for. Also customer service is a joke.
Constant failures, they charge you if they can't find the fault, they're the only provider in the area...
The service and speed are a great price and I haven't had any issues.
Charter is expensive, but I love their internet and cable. We have had them for years and I never have problems with it
Charter internet goes down multiple times a day. Today it has been down at least a dozen times and it's down right now. The service is unreliable. Unfortunately, this seems to be the case with the available options in town.
We've always had good internet service with good speeds and awesome protection. There have been occasional disruptions but very few over the past two years. People like to complain but the truth is that Charter provide very good service.
Charter Spectrum continues to falsely advertise starting internet download speeds of 60mps, but I have been a customer for a year and, despite being told I would soon get 60mbps, I have never had a speed that fast. My average speed is 30mbps. They are falsely advertising this all over Texas. I don't understand how they are allowed to do that.
We were told we will have 100MBps and are paying accordingly... after trying it for a while we called their support and realized,using speedtest.net that we are getting only 24 Mbps!!! Charter said that it can be 100MBps if we do not use a router.. How can that be?!? !!!
I've had Charter Internet for 3 years and I have had minimum interuptions with it. I recommend it for all of your daily uses.
NIGHTMARE IN MILTON NC My sister decided to get Charter for her ISP after searching the net all week. Charter came out Friday (May 8, 2015) and installed their wireless internet service. The Charter tech that came out alone was very young she told me and had a hard time getting internet to work. After he made some changes on her new laptop he said, "At least you got internet." And my sister said she didn't know why he made a strange statement like that. Mind you, she never had any internet service at home. She always went to McDonald's restaurant to use her laptop without any issues. Well after the Charter technician left and she tried using the web her computer was bum bared with adwares, unpermitted downloads and many Trojans!!! Of course, she panicked and didn't know to do. I helped her clean all the crap off after installing a wonderful anti virus software. We went through all her laptop settings to make sure Firewall & IE Options were set securely. Everything was working great....until she got back home and hooked Charter ISP up again to go online and here they again: adwares, popup ads, etc. She called Charter & told customer service rep what is happening and the woman told her that their tech forgot to setup an online security software and told my sister to call HP to help her get rid of the junk that keeps bum baring her laptop. I told her this is NOT an HP laptop problem, this is a Charter ISP sorry equipment problem. My ISP is CenturyLink and I have never had a problem like that-never!!!! This is a feedback to Chapter CEO and a warning to anyone thinking about choosing this company for your internet service provider. Chapter needs to get up off their butts, if the company has any integrity and send a skilled tech out to fix this problem or cancel the services if they can't get it fixed right asap!