Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

View Charter Spectrum Reviews

Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Charter Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

The Bottom Line

Overall, Charter Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

View Best Internet Service Companies

We'll Introduce You!

Call our recommended rep over at Charter Spectrum below.

1-(877) 325-0508

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.3
starstarstarstar_halfstar_border

515 Reviews

Review Breakdown

5 star
24%
4 star
27%
3 star
22%
2 star
10%
1 star
17%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstarstar

Charlie

July 2nd, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The service is great! The speed of their internet is awesome! They are a worry free company to deal with and I recommend them!

starstarstarstarstar_border

Linda

June 29th, 2020 Seguin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The WiFi works in this area better and the price is great

starstarstarstarstar_border

Larry V Self

June 19th, 2020 Sparks, NV DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Great internet and speed. Cable TV not good.

starstarstarstar_borderstar_border

Ty Williams

June 19th, 2020 Irvine, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

They could be more reasonable Price wise. Prime example I returned internet equipment with spectrum & they still reported that I never returned it on my credit report now I have to constantly let whoever buys the debt know that I returned the items & that I shouldn't be getting charged for this equipment.

starstarstarstar_borderstar_border

Meri Dworkin

June 19th, 2020 High Point, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

not much choice so i stay with Spectrum- some buffering to deal with but otherwise fine

starstarstarstarstar_border

Larry

June 19th, 2020 Red Bluff, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

VERY SATISFIED WITH INSTALLATION TECH AND CUSTOMER FRIENDLY OFFICE STAFF

starstarstarstarstar_border

Hawaii customer

June 19th, 2020 Lahaina, HI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Seems decent with convenient hot spots in the community

starstarstarstarstar

Ashley Hickmann

June 19th, 2020 Bellevue, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have no problems ever! They make installation easy for the customer to do on their own. They also let you have only internet when that is all I need.

starstarstarstar_borderstar_border

Mr. Sampson

June 16th, 2020 Blacklick, OH DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

starstarstarstarstar

Matt Pioli

June 16th, 2020 Rochester, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service, great internet speed

starstarstarstar_borderstar_border

Geno

June 16th, 2020 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Mediocre at best. Their WiFi is poor I'm most areas

starstarstarstar_borderstar_border

Denise Kelley

June 16th, 2020 Cincinnati, OH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

starstarstarstarstar_border

mary b

June 3rd, 2020 Columbus, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

starstar_borderstar_borderstar_borderstar_border

V Mallys

May 18th, 2020 DETAILS arrow_drop_down

Frequent interruptions. Last 3 days it had been shutoff in entire 78733 area. Interruptions are very gommon

starstarstarstarstar

Charlenezuccaro

April 28th, 2020 Delaware, OH DETAILS arrow_drop_down

Responds in a short time. Very knowledgeable staff and technicians

starstarstarstarstar_border

Paula

April 28th, 2020 Yucca Valley, CA DETAILS arrow_drop_down

It is fast enuf for my purposes. It works well98% of the time.

starstarstarstarstar

Linda Martin

April 28th, 2020 California City, CA DETAILS arrow_drop_down

Excellent service with very little downtime or problems. Customer service is helpful and knowledgeable.

starstarstarstarstar_border

Barbara Cell Stuckman

April 28th, 2020 Maryland Heights, MO DETAILS arrow_drop_down

Good speed and works well. Price went up after a year and now I think it’s a bit too high

starstarstarstarstar

Bonnie

April 28th, 2020 Oakland, KY DETAILS arrow_drop_down

No problems , always do what they say , and always take care of a problem if any

starstar_borderstar_borderstar_borderstar_border

CHARLIE SYDNOR

April 28th, 2020 Plant City, FL DETAILS arrow_drop_down

Poor service and poor response times to service issues. Would not recommend iu

starstarstarstar_borderstar_border

Michael Shipman

April 28th, 2020 Canon City, CO DETAILS arrow_drop_down

I wish they had a serious competitor in the area with comparable wifi speed! prices are very high!!

starstarstarstarstar_border

Michael

April 28th, 2020 Oconto, WI DETAILS arrow_drop_down

Dependable an price is fair! Customer service has been pretty good with assistance when needed! It has shown to be reliable with great speeds compared to the internet companies i had used before!

starstarstar_borderstar_borderstar_border

tom webster

April 28th, 2020 Corolla, NC DETAILS arrow_drop_down

karen on the service call from 4/22/2020 was great. overall cable service is very poor with frequent scrambles without resolution for years. Company is totally focused on making money and not delivering on quality of service provided. Would do to another service provider in a heartbeat if another option existed due to years of failed service and quality delivery.

starstarstarstarstar_border

Cheryl Bishop

April 28th, 2020 San Bernardino, CA DETAILS arrow_drop_down

I have had only positive experiences and I have moved several times since I started using them. Any mistakes on my account , due to frequent moving and were immediately addressed and resolved. The did not even charge me for installation for my last 2 new addresses.

starstar_borderstar_borderstar_borderstar_border

Ralph W Hoover

April 28th, 2020 Brandon, FL DETAILS arrow_drop_down

After having been a client for over 15 years when I asked to see if there were any specials that I might qualify for I was told no I had been a customer to long to qualify for any relief.

starstarstarstarstar

Larry Friedlander

April 28th, 2020 Saint Charles, MO DETAILS arrow_drop_down

Very good, have never had any problems with them,,,,great customer service and tech services

starstarstarstar_borderstar_border

Angela K-N

April 28th, 2020 Montclair, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I feel like they keep raising the price constantly

starstar_borderstar_borderstar_borderstar_border

Bruce

April 28th, 2020 Covington, GA DETAILS arrow_drop_down

Wifi is terribly slow. Download speed is slow and freezes up constantly.

starstarstar_borderstar_borderstar_border

Chris

April 28th, 2020 Dublin, OH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Very expensive. Basic WiFi is $75/month.

starstarstar_borderstar_borderstar_border

Thomas marshall

April 28th, 2020 Uniontown, OH DETAILS arrow_drop_down

I believe there ripping customers off I ‘m still paying the same price for much less programming there not paying for sports or new programs but my costs are t0he same

starstarstarstarstar_border

Viola N.

April 28th, 2020 Saint Louis, MO DETAILS arrow_drop_down

It works for the most part w/o to many issues. I don’t like that companies “force” you to “bundle”!

starstarstarstarstar

Diane

April 28th, 2020 Lakeview, OR DETAILS arrow_drop_down

I haven't had a "down time" since I switched to Spectrum over a year ago.

starstarstarstarstar

REITA Chamberlain

April 28th, 2020 Fort Worth, TX DETAILS arrow_drop_down

Spectrum is the best in our area. I tried another company, and it was a big mistake.

starstar_borderstar_borderstar_borderstar_border

Melani

April 28th, 2020 Carson, CA DETAILS arrow_drop_down

Horrible. Overcharged by them and told that they will continue to do so until they can figure out how to pick up the equipment I am no longer using. Never heard back.

starstar_borderstar_borderstar_borderstar_border

Kathleen

April 28th, 2020 Wellston, OH DETAILS arrow_drop_down

Your procedures dealing with account management of a deceased customer by the executor was totally unacceptable.

starstar_borderstar_borderstar_borderstar_border

John Tennyson

April 28th, 2020 Ripon, CA DETAILS arrow_drop_down

Customer. Internet often offline - techs were mostly unprofession in appearance and performance.

starstarstarstarstar

Bridgette J Lucious

April 28th, 2020 Keller, TX DETAILS arrow_drop_down

Great service which rarely loses connection and updates on its own

starstarstar_borderstar_borderstar_border

Kenneth Nungester

April 28th, 2020 Enterprise, AL DETAILS arrow_drop_down

To expensive for the lowest internet offered. The price keeps going up and speed is still slow.

starstar_borderstar_borderstar_borderstar_border

CAZ

April 28th, 2020 Ocoee, FL DETAILS arrow_drop_down

Horrible service in all areas. Cable has continued sound cutting and pixelating issues. Internet goes out at a minimum of twice daily. Customer service is nonexistent.

starstar_borderstar_borderstar_borderstar_border

Marc Bochner

April 28th, 2020 Los Angeles, CA DETAILS arrow_drop_down

Crappy service and the company does not seem at all Interested and making things better or even understanding why we complain. They know we have no place else to go and their service reflects that

starstarstarstarstar_border

Cat

April 28th, 2020 Sussex, WI DETAILS arrow_drop_down

Mostly it's great but there are several things about Spectrum that are confusing or disappointing to me. Firstly, the due date of the monthly payment could never be changed for me, but it was changed by Spectrum at least 2 - 3 times in less than 5 years. Secondly, the internet goes down for awhile each night around 12:30 AM for daily backup or maintenance or something. I understand this, unfortunately my husband works second shift and he can't get online to distress at the end of his workdays. Another issue is equipment. I had called about another issue last year and the two told me my equipment was old enough that I could get an updated box and pay the same price for better/more service. The device was delivered but it's been sitting in the box for a month. I don't even know what box to replace. They had I could set it up myself but I have ME and cognitive issues and cannot understand instructions, but they won't send anyone to help without charging me. Also there is no way to get any reduction of the bill since I've been such a good and long time customer.

starstarstarstar_borderstar_border

Terri H

April 28th, 2020 Bakersfield, CA DETAILS arrow_drop_down

Quality goes down every day. There solution to everything is to reboot or get a new box/modem.

starstarstarstarstar

Charles Horejs

April 28th, 2020 Morgan Hill, CA DETAILS arrow_drop_down

Efficient, very low system problems - mostly rain related.

starstar_borderstar_borderstar_borderstar_border

P. Williamson

April 28th, 2020 Bozeman, MT DETAILS arrow_drop_down

Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.

starstarstarstarstar

Thomas

April 28th, 2020 Wentzville, MO DETAILS arrow_drop_down

Simply to subscribe, service consistent regardless of weather

starstarstarstar_borderstar_border

numa novoa

April 28th, 2020 Lincoln, NE DETAILS arrow_drop_down

ok not much complain had some isues and some costumer services where rude

starstarstarstarstar_border

Jeff

April 28th, 2020 Saint Louis, MO DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Much better today than years past. Customer service has greatly improved.

starstarstarstar_borderstar_border

LIZ MUSCH

April 28th, 2020 Long Beach, CA DETAILS arrow_drop_down

very bumpy, both in NYC and Long Beach, CA. Coverage/service not always terrific, but always difficult to get help/customer service. Also they aren't flexible: recently wanted to put TV service on seasonal hold, they agreed, and then they turned everything off and it took me 24h to get internet back on

starstar_borderstar_borderstar_borderstar_border

Margie Holland

April 28th, 2020 Menomonie, WI DETAILS arrow_drop_down

When you first subscribe you get a good rate. After a year the price goes up and keeps rising. Spectrum has a monopoly in our area.

starstarstarstarstar

Dameron Lyon

April 28th, 2020 Morganton, NC DETAILS arrow_drop_down

Spectrum has been fair with us.I was outside working one day and a lady pulled up and asked about my provider (att) at the time,i told her i hated it and asked if they had any options.She locked me unto a amazing rate on my internet and guarenteed me it will never go up!!!