Charter Spectrum, also known as Spectrum, has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest in the country.
Charter Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.
Spectrum offers services in a huge span of the country, especially compared to other internet service providers.
Charter has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs.
The Charter Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.
Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.
The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment.
Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Charter Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Charter Spectrum will pay the customer $20.
They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.
Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.
While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:
While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.
Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:
If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.
However, you may be interested in Spectrum's internet and cable TV bundling options.
Charter Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.
Call our recommended rep over at Charter Spectrum below.
The service is great! The speed of their internet is awesome! They are a worry free company to deal with and I recommend them!
The WiFi works in this area better and the price is great
Larry V Self
Great internet and speed. Cable TV not good.
They could be more reasonable Price wise. Prime example I returned internet equipment with spectrum & they still reported that I never returned it on my credit report now I have to constantly let whoever buys the debt know that I returned the items & that I shouldn't be getting charged for this equipment.
not much choice so i stay with Spectrum- some buffering to deal with but otherwise fine
VERY SATISFIED WITH INSTALLATION TECH AND CUSTOMER FRIENDLY OFFICE STAFF
Seems decent with convenient hot spots in the community
I have no problems ever! They make installation easy for the customer to do on their own. They also let you have only internet when that is all I need.
Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.
Great customer service, great internet speed
Mediocre at best. Their WiFi is poor I'm most areas
Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.
never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.
Frequent interruptions. Last 3 days it had been shutoff in entire 78733 area. Interruptions are very gommon
Responds in a short time. Very knowledgeable staff and technicians
It is fast enuf for my purposes. It works well98% of the time.
Excellent service with very little downtime or problems. Customer service is helpful and knowledgeable.
Barbara Cell Stuckman
Good speed and works well. Price went up after a year and now I think it’s a bit too high
No problems , always do what they say , and always take care of a problem if any
Poor service and poor response times to service issues. Would not recommend iu
I wish they had a serious competitor in the area with comparable wifi speed! prices are very high!!
Dependable an price is fair! Customer service has been pretty good with assistance when needed! It has shown to be reliable with great speeds compared to the internet companies i had used before!
karen on the service call from 4/22/2020 was great. overall cable service is very poor with frequent scrambles without resolution for years. Company is totally focused on making money and not delivering on quality of service provided. Would do to another service provider in a heartbeat if another option existed due to years of failed service and quality delivery.
I have had only positive experiences and I have moved several times since I started using them. Any mistakes on my account , due to frequent moving and were immediately addressed and resolved. The did not even charge me for installation for my last 2 new addresses.
Ralph W Hoover
After having been a client for over 15 years when I asked to see if there were any specials that I might qualify for I was told no I had been a customer to long to qualify for any relief.
Very good, have never had any problems with them,,,,great customer service and tech services
I feel like they keep raising the price constantly
Wifi is terribly slow. Download speed is slow and freezes up constantly.
Very expensive. Basic WiFi is $75/month.
I believe there ripping customers off I ‘m still paying the same price for much less programming there not paying for sports or new programs but my costs are t0he same
It works for the most part w/o to many issues. I don’t like that companies “force” you to “bundle”!
I haven't had a "down time" since I switched to Spectrum over a year ago.
Spectrum is the best in our area. I tried another company, and it was a big mistake.
Horrible. Overcharged by them and told that they will continue to do so until they can figure out how to pick up the equipment I am no longer using. Never heard back.
Your procedures dealing with account management of a deceased customer by the executor was totally unacceptable.
Customer. Internet often offline - techs were mostly unprofession in appearance and performance.
Bridgette J Lucious
Great service which rarely loses connection and updates on its own
To expensive for the lowest internet offered. The price keeps going up and speed is still slow.
Horrible service in all areas. Cable has continued sound cutting and pixelating issues. Internet goes out at a minimum of twice daily. Customer service is nonexistent.
Crappy service and the company does not seem at all Interested and making things better or even understanding why we complain. They know we have no place else to go and their service reflects that
Mostly it's great but there are several things about Spectrum that are confusing or disappointing to me. Firstly, the due date of the monthly payment could never be changed for me, but it was changed by Spectrum at least 2 - 3 times in less than 5 years. Secondly, the internet goes down for awhile each night around 12:30 AM for daily backup or maintenance or something. I understand this, unfortunately my husband works second shift and he can't get online to distress at the end of his workdays. Another issue is equipment. I had called about another issue last year and the two told me my equipment was old enough that I could get an updated box and pay the same price for better/more service. The device was delivered but it's been sitting in the box for a month. I don't even know what box to replace. They had I could set it up myself but I have ME and cognitive issues and cannot understand instructions, but they won't send anyone to help without charging me. Also there is no way to get any reduction of the bill since I've been such a good and long time customer.
Quality goes down every day. There solution to everything is to reboot or get a new box/modem.
Efficient, very low system problems - mostly rain related.
Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.
Simply to subscribe, service consistent regardless of weather
ok not much complain had some isues and some costumer services where rude
Much better today than years past. Customer service has greatly improved.
very bumpy, both in NYC and Long Beach, CA. Coverage/service not always terrific, but always difficult to get help/customer service. Also they aren't flexible: recently wanted to put TV service on seasonal hold, they agreed, and then they turned everything off and it took me 24h to get internet back on
When you first subscribe you get a good rate. After a year the price goes up and keeps rising. Spectrum has a monopoly in our area.
Spectrum has been fair with us.I was outside working one day and a lady pulled up and asked about my provider (att) at the time,i told her i hated it and asked if they had any options.She locked me unto a amazing rate on my internet and guarenteed me it will never go up!!!