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Bright House Internet

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15 User Reviews

2.2

Overall Score

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LAST UPDATED: November 25th, 2019

Founded in 2003, Bright House Internet is an internet provider that services over 2.5 million customers in five different states. In addition to internet, Bright House offers TV, phone, and home security services. Customers do not have to sign a contract and there is no data limits. Bright House offers great customer service options which include a live chat feature. Bright House also offers some great bonus features with their services.

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The Good

  • Several Service Packages
  • Bonus Features

Several Service Packages

Bright House Internet offers several different packages with a variety of speeds for customers to choose from. These packages are as follows:

  • Standard — 3 Mbps (upload), 25 Mbps (download)
  • Lightning — 3 Mbps, 35 Mbps
  • Lightning — 5 Mbps, 75 Mbps
  • Lightning — 10 Mbps, 150 Mbps
  • Lightning — 10 Mbps, 300 Mbps

This large range of speeds is beneficial because customers can decide what their needs are and choose the package that will best meet those needs. The top tiers have a high download speed in the industry. However, the upload speed is quite low. Customers who require a great deal of uploading may want to consider a different company.

Bonus Features

Bright House Internet offers its customers several additional features to help make its services even more complete. These extra features vary depending on package but can provide a lot of value to customers. Some of these features include:

  • Access to thousands of hot spots
  • Additional email accounts and storage
  • McAfee virus protection
  • Other spam blockers, anti-virus software, and personal firewall
  • Advanced bandwidth for streaming
  • Support for multiple devices
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The Bad

  • Limited Availability
  • Higher Than Average Prices

Limited Availability

Bright House Internet-only offers its services in five states: Florida, Indiana, Michigan, California, and Alabama. This leaves a majority of the country uncovered, which means that many consumers will not have access to Bright House Internet services. Even with this limited availability, Bright House services 2.5 million customers in those five states.

Higher Than Average Prices

Bright House Internet's prices are higher than the industry average. When combined with other services the bundled prices are lower, but prices for each Internet-only package are as follows:

  • Standard (25 Mbps) — $57 per month
  • Lightning (35 Mbps) — $74 per month
  • Lightning (75 Mbps) — $89 per month
  • Lightning (150 Mbps) — $104 per month
  • Lightning (300 Mbps) — $202 per month

There are several other companies in the industry who provide quicker speeds for lower prices. While Bright House Internet also offers many bonus features with their services, customers will want to consider the cost and compare to other internet service providers.

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The Bottom Line

Bright House Internet offers several service packages and does not require its customers to sign into any contracts. Bright House also offers high download speeds and bonus features that can be beneficial to customers. However, the company charges higher-than-average prices, has slow upload speeds, and is only available in five states. At this time we do not recommend Bright House Internet.

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Star Rating

1.9

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15 Reviews

Review Breakdown

5 grade

7%

4 grade

20%

3 grade

0%

2 grade

0%

1 grade

73%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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