Atlantic Broadband Logo

Atlantic Broadband

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15 User Reviews

2.6

Overall Score

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LAST UPDATED: August 4th, 2021

Atlantic Broadband is an East Coast internet, phone, and TV provider with 15 years of experience. It offers high-speed internet to homes and businesses of all sizes. The company has service centers and stores locally in all of the locations it offers internet access. Atlantic Broadband is a wholly owned subsidiary of Cogeco Communications, Inc.

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The Good

  • Customer Service
  • Internet Quality
  • Bundle Options
  • Available to Businesses

Customer Service

Atlantic Broadband has excellent customer service and is dedicated to customer satisfaction. It offers free next-day installation with appointments in three-hour windows. It also offers two-hour service windows if you encounter challenges with your internet.

The company has tech support available all day, every day, so customers always have someone to troubleshoot and fix any internet problems that arise. Customers can also use their own online account to troubleshoot their modem.

Customers can manage payment for services, set up an email account, and deal with the effects of weather and power outages using their Atlantic Broadband account.

On its website, Atlantic Broadband has many great resources for customers. It includes how-to videos, user guides, and FAQs. The customer service number is also highly visible. Atlantic Broadband has excellent customer support services.

Internet Quality

Atlantic Broadband offers internet speed of up to 50 Mbps download speed, which is more than sufficient for any streaming app or internet TV provider. The company also ensures that home wi-fi access is reliable and that there are no wifi dead zones or internet outage in your home or business.

Like Xfinity Internet, Atlantic Broadband also has wi-fi hotspots available to its customers in its network areas that they can have access to high speed internet outside of their home.

Bundle Options

Customers interested in purchasing internet, TV, and phone service can bundle all three of these services or any combination of them to receive deals. To view all available Atlantic Broadband plans, you have to input your location online.

Atlantic Broadband service has no cancellation fees. These are nice features in addition to free installation and quality customer service.

Some of their packages come with contracts. There may be additional fees for an Atlantic Broadband approved modem or wi-fi router.

Available to Businesses

Atlantic Broadband is also able to meet the internet needs of businesses in several industries, including government, retail, restaurants, and health care. It also has bundles and specific wi-fi access features available to businesses. More details on these offerings can be found on its website by inputting your business's zip code.

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The Bad

  • Limited Availability

Limited Availability

Atlantic Broadband internet is primarily available in ten cities across Pennsylvania, Maryland, South Carolina, Connecticut, Florida, and Delaware. It is also available in a few other areas. You can easily check the company's website to see if service is offered in your area by entering your zip code. Once you've selected your location, you can see the pricing of various bundles and packages. If you live within Atlantic Broadband's service area, check out our verified Atlantic Broadband reviews to see how other customers are enjoying their internet service.

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The Bottom Line

Atlantic Broadband has high-quality internet, customer service, and other product offerings. Its services are available to businesses and homeowners alike and meet each one's specific needs. It offers free installation with no contracts or cancellation fees. If Atlantic Broadband internet service is available in your area, it is worth taking the time to consider them when choosing an internet service provider.

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Star Rating

2.6

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15 Reviews

Review Breakdown

5 grade

27%

4 grade

7%

3 grade

7%

2 grade

20%

1 grade

40%

Sentiment Criteria

Value

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Quality

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Service

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Devin Munce Fredericksburg, VA

I had their service for 5 years, and the service itself was good. Even in bad weather, good internet, and if there was ever an outage, it was back on fast. What they are horrible at is customer service. It is typical to have to wait an hour or more for a representative to pick up, and if you chat in, it can be just as bad. Once you get someone, they are helpful, but wow, who has time to wait that long? It was always that way too, not a one off. I would avoid them just for that reason alone if you can.

1 month ago

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Tired of being ripped off by companies Franklin, NH

Average rates. Have had no problems with my internet. Customer service needs improvement

2 years ago

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Robin Burroughs Chestertown, MD

Very erratic internet and VERY EXPENSIVE

2 years ago

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