Candid vs Invisalign

Kaitlyn Short
Kaitlyn Short | Senior Editor

If you've heard about invisible braces, you've likely heard of Invisalign. A pioneer in the industry, Invisalign has close to 100,000 orthodontists as well as dentists trained in Invisalign's process and products in more than 90 countries across the world. With help from its dental experts, Invisalign has helped more than 8 million people improve their smiles.

A newer but still well-known name in the invisible braces industry is Candid. With tens of thousands of patients and over 300 employees, Candid has an impressive reputation that has earned the company a high consumer rating. Candid works with an extensive network of dentists, DSOs, and orthodontists to provide in-person consultations and remote treatment monitoring - making its quality of service more reliable than some of its competitors. 

Candid and Invisalign differ in a variety of ways, including price, treatment options, and more. A few noteworthy differences that we'll expand on below include the following:

Candid Invisalign
Cheaper price point More expensive than Candid
Includes whitening products in treatment packages Does not include whitening products in the treatment box
Offers remote clear aligner treatment monitoring Requires in-office visits for follow-up appointments
Candid and Invisalign are similar in a few areas as well:
  • Both work with local dentists and orthodontists to provide personalized patient care.
  • Candid and Invisalign offer a free initial teeth scan to determine if you are an eligible customer.
  • Both invisible braces providers have positive reviews.
  • Both offer a more comfortable and aesthetically appealing treatment option compared to traditional metal braces.

Keep reading to learn more about Candid vs. Invisalign and how to decide which invisible braces company is right for you. 

Candid logo verified_user
#3 Candid
7.8 Overall Score
4.8
star star star star star
(1,819)
Invisalign logo
#4 Invisalign
6.8 Overall Score
4.4
star star star star star_half
(236)

Overview

Candid

Cost of Impression Kit

N/A

Payment Options

N/A

Cost of Treatment Plan

Varies

Average Treatment Duration

6 Months

Monthly Payment Plan

Varies

Down Payment

Varies

Time in Business

5 Years

Invisalign

N/A

One-Time Payment, Monthly Installments, Accepts Insurance

Varies

Varies

Varies

Varies

25 Years

Ratings

Candid

Overall Score
7.8 of 10
Review Score
4.8
star star star star star
Value for Money
4.5
star star star star star_half
Quality of Product or Service
4.5
star star star star star_half
Company Trustworthiness
4.5
star star star star star_half
Likely to Recommend
8.6 of 10

Invisalign

6.8 of 10
4.4
star star star star star_half
4.3
star star star star star_half
4.5
star star star star star_half
4.5
star star star star star_half
8.2 of 10

Pros & Cons

Candid

PROS

  • 6-month average treatment length
  • Advanced equipment for teledentistry
  • Nationwide network of CandidPro providers
  • High-quality aligner material

CONS

  • No money-back guarantee
  • Does not treat severe cases

Invisalign

PROS

  • Widely trusted clear aligner brand
  • High-quality products
  • Ability to treat advanced malocclusions
  • In-office monitoring and care
  • Clear aligner program for teens

CONS

  • Doctor visits required
  • Highest costs in the industry
  • Long treatment lengths

Reviews

Candid

Number of Reviews
1,819
Review Breakdown
4.8
star star star star star
5 star
89%
4 star
5%
3 star
2%
2 star
1%
1 star
3%

Invisalign

236
4.4
star star star star star_half
5 star
65%
4 star
21%
3 star
6%
2 star
5%
1 star
3%

Reviews for Candid

Helpful Favorable Review

star star star star_border star_border

Rita Foster

September 9th, 2022

DETAILS

check_circle

Review Source

Due to Covid I appreciate not having to expose myself to unwanted contacts. I just would have liked customer service and payment contacts be more available. Overall I enjoy how my smile is progressing . I assumed that once my service was ended that my payment would as well. I would have like a better detailed explanation of my bill.

Helpful Critical Review

star star_border star_border star_border star_border

lisa miller

September 14th, 2022

DETAILS

No reply from any emails. I contacted them due to having to see an orthodontist who informed me that this treatment being unmonitored in an office has damaged my roots and gums. They fail to inform you that this process can shorten the roots resulting in needing a root canal. I have been telling Candid this and my tray they want me to move in did not fit!!!! No reply at all!! yes this is a quick fix, however it may cause damage. I am now looking at $9000 to repair damage by this treatment

Reviews for Invisalign

Helpful Favorable Review

star star star star star

Bridget Walker

August 29th, 2022

DETAILS

Invisalign is great. They are the best way to get your teeth straightened and they are very affordable. It was noticable in less than a month. I recommend using them and can vouch that they do work wonders.

Helpful Critical Review

star star_border star_border star_border star_border

Dave

August 16th, 2022

DETAILS

My son, 11, is getting them removed from the “1st phase” at $3,000. He is not even close to having all permanent teeth and Invisalign is now “cut off,” even though for the same cost, my daughter is in braces for her 4th year. Also, all series of trays became useless halfway through and we had to order new trays, which take 30 days to receive. They are at times painful, get lost, dog eats them, etc. I would never in a million years use Invisalign. Total joke, total waste of money.

The Final Word

Pricing (Winner: Candid)

Candid pricing varies depending on your local CandidPro provider. Each dentist or orthodontist has the ability to set the treatment price to account for local competition and level of expertise. Some providers offer payment plans and accept orthodontic insurance. You should also check if you can use an HSA or FSA to pay for treatment.

The Candid website shows hypothetical treatment costs with insurance coverage ranging from $1,750 to $5,350. On average, Candid treatment seems to be cheaper than traditional braces and Invisalign treatment.

Invisalign doesn't provide much information on its pricing other than that it is similar to the cost of braces, which could be anywhere from $3,000 to $7,000. This is significantly more expensive than most invisible braces providers who typically charge under $2,500. However, Invisalign does note on its website that it accepts HSA and FSA payments, and monthly payment plans are available. 

For both Candid and Invisalign, we suggest shopping around for a local provider that offers competitive pricing and trustworthy service.

Free Initial Teeth Scan (Winner: Candid and Invisalign)

DIY impression kits are commonly used to evaluate if transparent aligners are right for you. However, some customers have complained that the process is too tedious or confusing — resulting in invalid impressions, repeated attempts, and longer waits for starting treatment.

Both Candid and Invisalign offer free, in-office teeth scans for new patients. During the appointment, your provider will create a digital replication of your teeth. This way, your provider can determine if you're eligible for invisible braces. 

If you're not a candidate for invisible braces, you don't need to worry about paying Candid or Invisalign for your scan. You will only need to pay if you decide to move forward with treatment. 

Treatment Length (Winners: Candid)

Treatment time varies based on the customer. Candid has a shorter average treatment length with most cases lasting about six months long. Most Candid patients finish treatment in about 4–12 months depending on the complexity of the case.  

Invisalign has the longest clear aligner treatment length in the industry. Invisalign’s treatment time ranges from 6–18 months. Invisalign has a longer average treatment length because the company can treat cases that are too complex for other clear aligner options. 

Remote Treatment Option (Winner: Candid)

An important benefit that individuals often look for in an invisible braces provider is the option for remote treatment care. Many individuals want the flexibility of straightening their teeth at home while still receiving high-quality results. 

Invisalign doesn't offer an at-home orthodontic treatment option. If you're interested in Invisalign aligners, you'll need to attend regular dental visits. Visits usually need to be scheduled every 6six weeks to check progress. This can result in time away from work, family, or other obligations. 

Candid, on the other hand, offers a remote monitoring option. You can complete treatment at home without having to book and attend regular office visits. However, this doesn't mean you'll receive poor treatment; a Candid orthodontist still oversees your care and ensures you are on track throughout treatment and that you have what you need to complete treatment happily. 

The same orthodontist that creates your treatment plan will also be the one following up with you regularly until the end of your invisible braces process. You’ll submit a scan of your teeth using CandidMonitoring™ every 14 days. Your orthodontist will be able to track your progress and let you know if you can move to the next tray. This close monitoring often results in shorter treatment lengths.

Candid’s updated business model ensures that all customers meet with a local provider in person before starting treatment. You don’t have to worry about completing your own impression kit at home. The in-person visit gives added peace of mind that a professional looked at your case and gave their approval.

Teeth Whitening Offerings (Winner: Candid)

Most invisible braces companies offer teeth whitening as an additional service for their customers. That way, you can get a whiter and brighter smile while simultaneously straightening your teeth. 

Candid offers two types of teeth whitening solutions: the Phillips Zoom Whitening and premium whitening foam. The Phillips Zoom Whitening kit is $350 for a professional-grade whitening treatment with trays that fit custom to your teeth. Results can be expected to last for a year or longer. The kit comes with enough gel for nine treatments. 

While this is not the cheapest whitening option, the kit is at least 30 percent cheaper than typical whitening treatments in the office. To get started with this whitening option, you will need to visit a local CandidPro provider for a teeth scan used to create your whitening trays. 
The whitening foam comes with each treatment package. The premium foam is convenient to use while moving through the Candid treatment process. Just put half a pump of the whitening foam into each aligner tray and wear them like normal. 

Many customers choose to put the whitening foam in at night so they don't have to worry about it during the day. You can also use the teeth whitening foam as an aligner cleaner up to four times a day. The whitening foam is $25 for a small bottle. 

Invisalign offers one teeth whitening option. You can purchase an Invisalign Teeth Whitening Pen for $19.99 plus shipping. The pen can be used up to four times a day to brighten teeth. While this option is cheaper than Candid, the Invisalign pen does not seem to be professional-grade quality or superior to other name-brand teeth whitening pens. 

Cost of Retainers (Winner: Candid)

On par with most invisible braces providers, Candid offers replacement retainers for $100. Candid also includes premium whitening foam with every retainer purchase. 

Unfortunately, Invisalign does not state on its website how much replacement retainers cost, because the cost will vary depending on the provider. According to some of the estimates, a set of Vivera retainers will typically cost $130–$200. 

This is more expensive than Candid; however, you may be able to use ortho insurance to help cover the cost of retainers. Check with your local provider for more information on pricing in your area. 

Customer Reviews (Winner: Candid)

Both Candid and Invisalign have impressive customer reviews with positive feedback, including great customer service, effective and straightforward treatment, and a quick turnaround on aligners. 

Candid has over 1,700 reviews on BestCompany.com and an overall star rating of 4.8 out of 5. Customers express a positive experience with Candid staff and the overall treatment experience. 

Read a recent Candid review below: 

Review Icon

Customer Review: Mandi from Colorado Spring, CO

“I used Candid to straighten my teeth recently and am finishing up my treatment right now. I loved how easy it was to get started with Candid and how responsive the customer service reps were when I have silly questions or concerns...Every 2 weeks I use the provided scan box to scan my teeth. It is done using your phone through their app and is just as easy to use with videos on how to do each scan portion as well...My teeth have become so straight through treatment and I LOVE my smile now!”

Candid's review response is also impressive because if the company receives customer complaints, Candid often replies to the customers and has an associate contact them directly to resolve the issue. This shows Candid cares about individual customers and makes it a point to settle customer concerns.

Invisalign also has a positive overall star rating of 4.4 out of 5. Reviews indicate that customers enjoy visiting their local orthodontists for follow-ups and appreciate the discreet appearance of the clear aligners.  

Read a recent Invisalign review below: 

Review Icon

Customer Review: Carnan from Fort Collins, CO

“I got Invisalign as a 40 something. I opted for Invisalign instead of braces because I have very sensitive teeth and I also didn't want all of the grossness that I see sometimes in teenagers and their braces. The Invisalign took a lot longer than the braces would have, but they did a good job and I felt better about my appearance.”

Candid’s high review score and company response process make it a more desirable company compared to Invisalign when focusing on customers’ reviews. 

Candid vs. Invisalign: Which is best?

If you're wanting a more affordable price with a remote dental monitoring option, Candid is the better invisible braces provider for you. Invisalign aligners are significantly more expensive and require an in-office treatment plan. Candid also excels in additional areas, such as offering teeth whitening solutions and providing more transparent pricing information. 

Top Choice

Candid Logo
Candid

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