Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Roquel chatman

It's only been a few weeks and I'm already seeing improvements

3 years ago

Reply from SmileDirectClub

Roquel, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Scott

Great price/completion time. Results good, but not perfect, but still a better option than braces.

3 years ago

Reply from SmileDirectClub

Hi, Scott. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Oct. 27th, 2020

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Verified Customer

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Michele campbell

I have received excellent customer service and the product works great

3 years ago

Reply from SmileDirectClub

Michele, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Paul

They worked and my teeth came out very good from a 4 month plan

3 years ago

Reply from SmileDirectClub

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

Oct. 26th, 2020

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Verified Customer

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Chris

Convenience, no traveling to office visitss, and easy to use.

3 years ago

Reply from SmileDirectClub

Chris, thank you so much for sharing.

Oct. 26th, 2020

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Verified Customer

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BeckyElliott

Quick and easy and affordable plus you can wear the aligned at night.

3 years ago

Reply from SmileDirectClub

Becky, thank you so much for sharing.

Oct. 27th, 2020

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Verified Customer

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Sarah

Results as promised, affordable, and great customer service.

3 years ago

Reply from SmileDirectClub

Sarah, we're delighted to read your review!

Oct. 27th, 2020

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Verified Customer

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Yvonne Hondras

Smile Direct is awesome they check on your progress every step of the way.

3 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Yvonne! Thank you so much.

Oct. 27th, 2020

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Verified Customer

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Earnie Duty

Easy and friendly service. Quick and efficient. Very affordable.

3 years ago

Reply from SmileDirectClub

Earnie, thank you so much for sharing.

Oct. 20th, 2020

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Verified Customer

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Jody

The process has been so easy!!! The customer service has been outstanding!

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Jody!

Oct. 20th, 2020

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Verified Customer

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Elvira Gallegos

Javier was super friendly and had my information right away

3 years ago

Reply from SmileDirectClub

Elvira, this rating means the world to us.

Oct. 20th, 2020

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Verified Customer

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Steve Plumb

The braces quickly and comfortably move my teeth to where they need to be.

3 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Steve!

Oct. 20th, 2020

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Verified Customer

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Simran

They are super comfortable. You can't even see them on your teeth

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Simran

Oct. 20th, 2020

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Verified Customer

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Orly Martinez

Great customer service and easy to understand instructions and manuals

3 years ago

Reply from SmileDirectClub

Orly, we're delighted to read your review!

Oct. 20th, 2020

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Verified Customer

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LaEva

Very great customer service. Easy to understand and follow and it really works!

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, LaEva.

Oct. 20th, 2020

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Verified Customer

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Sara A Fuller

SmileDirectClub makes achieving my smile fun, organized, and incredibly simple.

3 years ago

Reply from SmileDirectClub

Thanks a million, Sara!

Oct. 20th, 2020

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Verified Customer

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Jennifer Weintraub

I feel like my teeth never looked so good. I just hope the stay this way!

3 years ago

Reply from SmileDirectClub

Hi Jennifer. Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Sep. 23rd, 2020

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Verified Customer

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PSM

They had amazing customer service and great results at an affordable price

3 years ago

Reply from SmileDirectClub

PSM, we really appreciate your positive review!

Sep. 23rd, 2020

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Verified Customer

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James Raines

Sometimes you have to readjust the to aligners which takes weeks .. so delay in results

3 years ago

Reply from SmileDirectClub

Hi James , we appreciate you taking the time to leave us this feedback.

Sep. 23rd, 2020

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Verified Customer

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Belinda

The aligners worked as expected. Very happy with my new smile

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Belinda.

Sep. 23rd, 2020

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Verified Customer

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Char

The process was quick and easy and my daughter smile looks great

3 years ago

Reply from SmileDirectClub

Hello Char, thank you; we appreciate your feedback!

Sep. 23rd, 2020

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Verified Customer

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Abelardo Téllez

They always there to answer and explain all my concerns , very effective.

3 years ago

Reply from SmileDirectClub

Abelardo, we really appreciate your feedback!

Sep. 22nd, 2020

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Verified Customer

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Phyleshia Jackson-O'Neal

The experience was easy and user friendly, with fast results!

3 years ago

Reply from SmileDirectClub

Phyleshia, we're delighted to read your review!

Sep. 22nd, 2020

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Verified Customer

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Anna

The entire process was smooth. Any issues were addressedin a timely manner.

3 years ago

Reply from SmileDirectClub

Anna, reviews like this give us motivation and help us ensure we provide high-quality care.

Sep. 22nd, 2020

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Verified Customer

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Luke Hill

Ease and affordability was great, plus it worked WONDERFULLY and was quick.

3 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Luke! This means the world to us.

Sep. 22nd, 2020

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Verified Customer

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Char Hill

they answered my questions and concerns and where honest with what to expect

3 years ago

Reply from SmileDirectClub

Char, we really appreciate your feedback!

Sep. 22nd, 2020

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Verified Customer

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Kate

Mission accomplished ... happy smile featuring straightened teeth!

3 years ago

Reply from SmileDirectClub

Hi Kate. This is so exciting to hear! We are thrilled about this feedback.

Sep. 22nd, 2020

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Verified Customer

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Brenda Kroger

I gave a 5 because I was always treated kindly and responses were very quick.

3 years ago

Reply from SmileDirectClub

Brenda, thank you for the high star rating!

Sep. 22nd, 2020

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Verified Customer

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Robert Bellinski Columbus, GA

The total experience was so easy from beginning to end, and affordable too!

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Robert!

Sep. 9th, 2020

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Verified Customer

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Lynette Klinglesmith Ekron, KY

Very courteous and helpful staff. Easy to use website and very informative.

3 years ago

Reply from SmileDirectClub

Lynette, we're thrilled to see your kind review!

Sep. 9th, 2020

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Verified Customer

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Cindy T Spring Hill, FL

my bite is not good and my bottom teeth could be straighter. When I contacted them, I got no results.

3 years ago

Reply from SmileDirectClub

Hello Cindy , thank you for taking the time to leave us this feedback. We are sorry to hear that you are not 100% satisfied with your results. We strive to ensure that all of our customers get the smile that they deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Hannah Southfield, MI

Never received my aligners in the mail, had to call several times. Ended up cancelling before i got anything and that process for a refund was long and difficult.

3 years ago

Reply from SmileDirectClub

Hello Hannah, thank you for taking the time to leave us this feedback. We are sorry hear that you did not receive your aligners, and decided to move forward with a cancellation. We strive to give our customer an exciting experience and 100% satisfaction. In order to best assist, please reach out to me directly at [email protected]. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Christol Pittsburg, KS

Great product and service! My daughter has a beautiful smile.

3 years ago

Reply from SmileDirectClub

Hello Christol, thank you so much for this 5-star review! We appreciate you taking the time to share.

Aug. 8th, 2020

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Verified Customer

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Lidia Fort Worth, TX

It took less time, less money and my teeth are straight again.

3 years ago

Reply from SmileDirectClub

Hello Lidia, thank you for taking the time to leave a review and putting a smile on our face!

Aug. 8th, 2020

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Verified Customer

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Jason Oklahoma City, OK

I just believe that there's always areas of opportunity where the product can be improved.

3 years ago

Reply from SmileDirectClub

We appreciate the feedback, Jason!

Aug. 3rd, 2020

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Verified Customer

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Julie D Damm Fredericksburg, VA

My calls or emails were answered quickly and very professionally.

3 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Julie! Thank you so much.

Aug. 3rd, 2020

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Verified Customer

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Kelly Linthorne

Amazing how this product works to straighten teeth there is a significant difference in mine

3 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Aug. 3rd, 2020

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Verified Customer

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Kristi Dean

Great service and results, timeframe was also very reasonable

3 years ago

Reply from SmileDirectClub

Thank you so much for the 5-star review!

Aug. 3rd, 2020

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Verified Customer

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KRoeder Harrisonburg, VA

The process was very easy and they made it very easy to follow each step.

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback!

Aug. 3rd, 2020

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Verified Customer

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Lezlie Arreola Dodge City, KS

I guess the expectation wasn't as great as the commercials out it to be. They work but not as well....

3 years ago

Reply from SmileDirectClub

Hello Lezlie, thank you for the feedback. We are sorry to hear that you have not had the best experience thus far. Most of our customers are eligible for a re-evaluation in order to achieve their smile goal. And we absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Michelle H. Folkston, GA

My experience was really good. My teeth moved perfectly. It was fast and easy!!

3 years ago

Reply from SmileDirectClub

We're so happy to read this, Michelle!

Aug. 3rd, 2020

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Verified Customer

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Rita B. Williston Park, NY

My teeth are not fully straight and I've been waiting for over a month to get my second set

3 years ago

Reply from SmileDirectClub

Hello Rita, thank you for taking the time to leave us this review. I am sorry to hear that you are not satisfied with your final results. Most of our customers are eligible for a re-evaluation, and we absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Ronda Dixon Pearl, MS

My smile is perfect and the customer service team is always helpful

3 years ago

Reply from SmileDirectClub

Ronda, thank you for your kind words and this wonderful review!

Aug. 3rd, 2020

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Verified Customer

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Sara Spydell San Luis Obispo, CA

The process was just super quick and painless. Everything is done on your own so there aren't any appointments that waste time, money and energy.

3 years ago

Reply from SmileDirectClub

Hello Sara, reviews like this give us motivation and help us ensure we provide high-quality care.

Aug. 4th, 2020

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Verified Customer

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Sarah Cook Lincoln, NE

Good product, very effective and quick to help with any questions.

3 years ago

Reply from SmileDirectClub

Hi Sarah, thank you so much for your positive comments about SmileDirectClub!

Aug. 3rd, 2020

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Verified Customer

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Thomas Ford Huntington, TX

I had a problem and they were quick to resolve it and fix the issues

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Aug. 3rd, 2020

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Verified Customer

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Tina Beckley, WV

This was the easiest process I've experienced and it was quick.

3 years ago

Reply from SmileDirectClub

Tina, we really appreciate your positive review!

Aug. 3rd, 2020

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Verified Customer

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Yusuf Bholai Brooklyn, NY

Easy process. Not visible. Shipping for retainers came faster than expected.

3 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Aug. 3rd, 2020

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Verified Customer

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Barry Hanks Fort Monroe, VA

good fit with great results was not expecting such good service and whitening gel worked excellent

3 years ago

Reply from SmileDirectClub

Thanks a million, Barry!

Aug. 3rd, 2020

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Verified Customer

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Christina Lawrenceville, GA

My teeth are much straighter and my smile looks better as a result.

3 years ago

Reply from SmileDirectClub

Christina, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Aug. 3rd, 2020