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SmileDirectClub

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6.6

Overall Score

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Felisha Wood

Their customer service is great. The quality is good enough to get the job done. You just have to make the modifications.

3 years ago

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Felisha, we really appreciate your feedback!  

Jul. 28th, 2020

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Kim Taylor

The smile direct club is with you every step of the way. They are always available if you have any questions.

3 years ago

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Reply from SmileDirectClub

Kim, we're delighted to read your review!  

Jul. 28th, 2020

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Hannah S

Loved loved loved my experience!! It was painful but my smile is 110% better & it's way more adorable

3 years ago

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Reply from SmileDirectClub

Hannah, thank you for taking the time to leave a review and putting a smile on our face! 

Jul. 28th, 2020

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Diana L Hicks

Quick easy painless and GREAT results! All my questions were answered and they are always there for future reference!

3 years ago

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Reply from SmileDirectClub

Diana, thanks for your kind comments about our team.  

Jul. 28th, 2020

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DeAnne Girton

My aligners Did not fit and they had to send me new ones which set me back quite a ways. They still do not fit. I have a hard time getting ahold of customer service. I still did not get the $100 bonus I was promised for referring my daughter after she also purchased them.

3 years ago

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Reply from SmileDirectClub

Hello DeAnne, thank you for taking the time to leave us this feedback. I am sorry to hear that you have had fit issues with the aligners. We strive for 100% satisfaction when it comes to giving our customers the smile they deserve. I would like to assist further, please reach out to me directly at [email protected]. Best, Fiona

Jul. 25th, 2020

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Lois warner lavigne

My teeth really straightened out especially my eye tooth that overlapped another tooth. Everyone I showed was amazed.

3 years ago

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Reply from SmileDirectClub

Lois, we really appreciate your positive review!  

Jul. 28th, 2020

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Bonni Jeppesen

Teeth are straight now as they weren't before. Loved that every week you reminded me to change slingers.

3 years ago

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Reply from SmileDirectClub

Bonni, this means the world to us – thank you so much.  

Jul. 28th, 2020

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DJP

The Original aligners did not work for me, had to request a second set. Was not planning on wearing aligners for 9 months

3 years ago

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Reply from SmileDirectClub

DJP, Thank you for taking the time to leave us this feedback and rating. We are sorry to hear that the aligners did not give you 100% satisfaction with your smile. However, we are glad to hear that we were able to assist you with a re-evaluation to give you the smile that you deserve.

Jul. 28th, 2020

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Kaye Vaughan

Very happy with the results. Easy to follow the steps. I had a little discomfort at first, but nothing too bad

3 years ago

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Reply from SmileDirectClub

Kaye, reviews like this give us motivation and help us ensure we provide high-quality care.  

Jul. 28th, 2020

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James

Had to do a re evaluation and now two months has been added to my plan after I was already complete. Hopefully this will fix everything.

3 years ago

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Reply from SmileDirectClub

James, we strive for 100% satisfaction, and it's always our goal to give our customers the smile they deserve. Thank you so much.   

Jul. 28th, 2020

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Shelly

Smile direct club did exactly what they said they were going to do straighten my teeth and close the gap's

3 years ago

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Reply from SmileDirectClub

Shelly, we're thrilled to see this. Thank you for taking the time to leave us this review.

Jul. 28th, 2020

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Bethany Moody

my teeth were straightened but not as straight as I had hoped. My two front teeth are still a little cooked and so it the right tooth by my two front tooth

3 years ago

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Reply from SmileDirectClub

Hello Bethany, thank you for taking the time to leave us this feedback. I am sorry to hear that you are not 100% satisfied with your smile. We strive to ensure that our customers achieve the smile they deserve. We would love to assist further. Please reach out to me directly at [email protected]. Best, Fiona

Jul. 25th, 2020

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bernerd vukelich

a number of the aligners were poorly made. cut into my tongue and i had to do a lot of sanding. also i'm not totally satisfied with the end product.

3 years ago

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Reply from SmileDirectClub

Bernerd, thank you for taking the time leave us this review. We are sorry to hear that some of the aligners caused you discomfort, and that you are not satisfied with your smile yet. We want to ensure that all of our customers achieve the smile they deserve. In order for us to best assst, please reach out to me directly at [email protected]. Best, Fiona

Jul. 22nd, 2020

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Jessica Marshburn

I had a great experience. They were quick and fast to deal with. Everything couldn’t be simpler.

3 years ago

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Reply from SmileDirectClub

Jessica, we really appreciate your positive review! 

Jul. 22nd, 2020

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Lewis Brightharp

They presented themselves as a good organization but they need to be truthful about just they can do

3 years ago

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Reply from SmileDirectClub

Lewis, we're delighted to read your review!  

Jul. 22nd, 2020

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Jason Allen

The instructions were easy to understand. The aligners fit well and the whole process worked for me.

3 years ago

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Reply from SmileDirectClub

Hello Jason, thank you so much for your high rating!

Jul. 21st, 2020

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Andrea Hall

Teeth aligned but when I ordered a retainer it never came in and my teeth went back to where they were with no response from customer service after leaving messages

3 years ago

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Reply from SmileDirectClub

Hello Andrea, thank you for your feedback. We are concerned to hear about your experience with our Customer Service. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to further assist, please reach to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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Kris

Was loving how fast and efficient my alignment was going, but I still had a tooth misaligned at the end and correcting that ya taken way too long.

3 years ago

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Reply from SmileDirectClub

Kris, thank you for taking the time to leave us this review. We are concerned to hear that you are not 100% satisfied with your end results. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 22nd, 2020

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Davon Carmona

Pleasant Experience very helpful just remember to change your aligners. I saved $4000 dollars Thank you

3 years ago

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Reply from SmileDirectClub

Davon, we're thrilled to see your kind review!   

Jul. 22nd, 2020

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Yuko

SmileDirectClub showed that my teeth would aligned beautifuly. I kept enough time to put on the aligners, but one of my front teeth is still tilted. I learned the limit of orthodontics using aligners.

3 years ago

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Reply from SmileDirectClub

Hello Yuko, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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Nathan Stearns

They have an affordable and simple payment structure and they did what they said they would. They fixed my teeth.

3 years ago

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Reply from SmileDirectClub

Nathan, thank you so much for this 5-star review! We appreciate you taking the time to share.

Jul. 22nd, 2020

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Victoria Findlay, OH

Great guidance for when to use aligners, how long, and how to take care of them. Like that all are sent at once.

3 years ago

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Reply from SmileDirectClub

Victoria, we appreciate the 5-star review! We are grinning from ear to ear.

Jun. 16th, 2020

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Angel Cortes Hollister, CA

Best customer service, the people that I had meant were very friendly, answered all my questions and concerns.

3 years ago

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Reply from SmileDirectClub

We appreciate you taking the time to share some kind words!

Jun. 16th, 2020

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Terri Clements Hanover, PA

Cost friendly, fast and easy process. Gave me the smile I have wanted since a child but could never afford.

3 years ago

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Reply from SmileDirectClub

We love providing a convenient and cost-effective product for our customers. Thank you so much, Terri!

Jun. 16th, 2020

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Debra Sawyers Lititz, PA

Good results at affordable price. Easy to follow program. Would recommend for mild to moderate misalignment

3 years ago

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Reply from SmileDirectClub

Debra, thank you so much for the support!

Jun. 16th, 2020

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Aminah Muhammad

The process was simple and easy to follow. Some of my aligners didn’t fit correctly. And I had a problem getting my retainers through the website.

3 years ago Edited September 14, 2021

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Reply from SmileDirectClub

We truly appreciate you leaving us this feedback. Thank you, Aminah.

Jun. 16th, 2020

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Kristen Wahlers Torrance, CA

It was an awesome experience but I feel like they should let you know when you make your consultation you pretty much have to go through with it.

3 years ago

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Reply from SmileDirectClub

Thank you for taking the time to leave us a review, Kristen! We appreciate your feedback.

Jun. 11th, 2020

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Kimberly Martinez Chino, CA

The whole experience was easy, their product and customer service made it easy and sweet. I'm happy with my smile

3 years ago

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Reply from SmileDirectClub

We truly appreciate you leaving us this feedback.

Jun. 11th, 2020

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Denise Reppermund Export, PA

My son used them and his smile looks great. Whenever I had a question they were very nice and knew the answer.

3 years ago

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Reply from SmileDirectClub

Denise, we’re thrilled to hear it!

Jun. 11th, 2020

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Brenda Arnaut Monroe, GA

Everything was super easy to handle. But sometimes I didn’t get emails saying when to switch aligners which confused me

3 years ago

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Reply from SmileDirectClub

Thanks for taking the time to leave us a review, Brenda. We appreciate your feedback.

Jun. 11th, 2020

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Elisa Lawrence Hollywood, FL

The process is well organized. I found results. The packaging, personal touch, follow ups are all great

3 years ago

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Reply from SmileDirectClub

This review makes us smile. Thank you, Elisa!

Jun. 11th, 2020

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Zoe Sioux Falls, SD

The tooth that needed correction most didn’t get corrected and my bite doesn’t quite feel right. I wore the aligners diligently as directed. I gave my feedbacks very next day when I was asked right after the completion of my treatment. But there has been no follow ups from the doctor or the company.

3 years ago

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Reply from SmileDirectClub

Thanks so much for leaving us a review, Zoe. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

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Justin Eureka, MO

All around good experience. Would reccomend to anyone that is looking to do aligners and wanting to get a better smile.

3 years ago

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Reply from SmileDirectClub

Justin, we’re thrilled to hear it!

Jun. 11th, 2020

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Ruth Patil Scottsdale, AZ

Friendly, efficient, the kit was incredible, in that it included everything needed. I can't stop smiling!

3 years ago

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Reply from SmileDirectClub

Ruth, we love seeing this!

Jun. 11th, 2020

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Jill Johnson Thornton, CO

Fast and friendly first visit! No follow-up appointments! My teeth were straightened in less than 4 months.

3 years ago

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Reply from SmileDirectClub

This is what we like to see! Thank you, Jill.

Jun. 2nd, 2020

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Sylvia Ramirez Santa Maria, CA

I’m happy with my new smile! It was easy all I had to do was wear my aligners and follow the instructions.

3 years ago

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Reply from SmileDirectClub

Thanks so much for the positive review!

Jun. 2nd, 2020

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Julie Redding, CA

Pretty good but had some difficulty early on with customer service. Did get it handled but not as quick as I would have liked.

3 years ago

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Reply from SmileDirectClub

We appreciate your feedback, Julie!

Jun. 2nd, 2020

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Olivier Woodhaven, NY

The box came with all the instructions I needed, they were so easy to follow and after 7 months it was all worth it!

3 years ago

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Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Jun. 2nd, 2020

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Charlie Janke Williamsburg, VA

The very best from start to finish. My smile looks so good my ex girlfriend took me back. Thanks Smile Direct

3 years ago

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Reply from SmileDirectClub

Charlie, we're thrilled to see your kind review!

Jun. 2nd, 2020

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Jadison Johns Callahan, FL

I had an aligner break and waited on hold for over an hour with no answer. I also still have a small gap in the front of my mouth when I bite down

3 years ago

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Reply from SmileDirectClub

Thanks so much for leaving us a review, Jadison. We're disappointed to hear this and are happy to help. Feel free to give us a call at (800)-848-7566 if you need anything.

Jun. 2nd, 2020

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Michelle Olea Miami, FL

I love my smile I had braces for years and stopped wearing my retainer . This fixed my smile better than braces did!

3 years ago

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Reply from SmileDirectClub

Thanks so much for the support, Michelle!

Jun. 2nd, 2020

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Dawn California, KY

I think it would be nice that after your treatment someone should reach out and see how things are going and if you had any prior concerns.

3 years ago

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Reply from SmileDirectClub

Thanks so much for leaving us a review, Dawn. We appreciate your feedback!

Jun. 2nd, 2020

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Samantha Mankato, MN

good but always room for improvement! took a LONG time to get my box of goodies, and the bottom try gets lose really fast.

3 years ago

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Reply from SmileDirectClub

We're always working to improve the customer experience and truly appreciate you taking the time to provide feedback!

Jun. 2nd, 2020

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Sheila McCoy Thibodaux, LA

I actually had a scan done and ,y liner no longer fit after #7. I got a new order but they were very poor made. I still have the first set which is much more quality. The new set is very flimsy and does not feel supportive of my teeth. They just poke my tongue.

3 years ago

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Reply from SmileDirectClub

Thanks for leaving us a review, Sheila. We pride ourselves on providing a high-quality product, so this is concerning to see. If you need any assistance, we're happy to help at (800)-848-7566. Best, Madison

Jun. 2nd, 2020

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Michael Johnson

My teeth are a lot straighter than they were, but there are still issues. My bite needs a lot of work, and there is a gap, and some teeth that could be moved a little more.

3 years ago

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Reply from SmileDirectClub

We appreciate you taking the time to leave us this feedback, Michael. If customer isn't satisifed with their results, we're happy to look into a re-evaluation and possibly provide additional aligners at no cost to them. Please call us at (800)-848-7566 so we can look into this. Best, Madison

May. 8th, 2020

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Sach A. Beaverton, OR

I am on my reevaluation period, and the way things are handled at this stage is disappointing. My treatment has got delayed by several months and the looks like I will be redoing my earlier treatment stages.

3 years ago

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Reply from SmileDirectClub

Thanks for leaving us a review, Sach. We're disappointed to hear about this and would be happy to help with this. Please give us a call at (800)-848-7566 so we can assist. Best, Madison

May. 8th, 2020

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Lisa

It works and it's easy!! So much cheaper than traditional braces and people don't notice your wearing them

3 years ago

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Reply from SmileDirectClub

This is exactly what we're here for, Lisa! Thank you so much.

Apr. 21st, 2020

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Melissa Woessner

My smile did not completely turn out straight or in alignment, but is straighter then before. I am currently in the process of undergoing another treatment.

3 years ago

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Reply from SmileDirectClub

Thanks for leaving us a review, Melissa. Sometimes teeth do not track as expected, which is why we offer re-evaluations at no cost to the customer to help get them a smile they love. If you have any questions or concerns, we're here for you and can be reached at (800)-848-7566. Best, Madison

Apr. 21st, 2020

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Cecilia Salgado-Cruz

I've emailed a few times and never received a response but they corrected what I emailed in for. But a follow up email would be appreciated still.

3 years ago

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Reply from SmileDirectClub

Cecilia, we are so happy to read such a great review about SmileDirectClub!

Apr. 7th, 2020

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Michael Orlando, FL

Simple and easy! The big Purple box gets sent right to your house with everything you need and that's it!

3 years ago

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Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Michael. We are always here for you!

Apr. 7th, 2020