Name: byte
Rating: 4.3

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Verified Customer

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Esteban Salazar Santa Barbara, CA

I rate only 4 because I'm in the beginning of the process.

3 years ago

Reply from byte

Thanks for writing in! We hope we can continue to support you throughout each step of your Byte journey and give you a memorable Byte experience! We can't wait to see your results, we hope you'll share some before and after photos :)

Apr. 22nd, 2021

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Verified Customer

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Diane Patrick Afb, FL

Notice not much big changing. Only the bottom teeth pushed back but not straight teeth.

3 years ago

Reply from byte

Hi Diane! If you aren't noticing much change, let's take a look into your situation together. Our team is here for you via email at [email protected] or by phone at (877) 298-3669 during normal business hours MST Monday-Friday. Reach out to us and we'd be happy to help!

Apr. 29th, 2021

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Verified Customer

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Cassie Wichita, KS

Haven't been able to use my aligners for my bottom teeth and the top teeth ones are incorrect

3 years ago

Reply from byte

Hi there. We are sorry to hear about your aligner fit concerns. We definitely want to get you some aligners that are fitting you properly. Please send our support team an email at [email protected] and a member of our customer care team will be able to take care of you!

Apr. 20th, 2021

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Verified Customer

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K Champaign, IL

My retainers don’t fit correctly and it has been a very long and frustrating process to get them fixed

3 years ago

Reply from byte

Thank you for providing this feedback. Our team wants to make your experience as smooth and stress-free as possible and we definitely want to address this concern ASAP. If you have not already please shoot us an email at [email protected] and we will get this taken care of right away. We are committed to getting you a smile that you love.

Mar. 25th, 2021

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Sonia Khabra Elk Grove, CA

I’m seeing teeth straightening and good results

3 years ago

Reply from byte

Hey Sonia! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Mar. 25th, 2021

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Christine Jung Diamond Bar, CA

Aligners hardly fit, slow responses, already one month past receiving them and I haven’t been able to use (unusable)

3 years ago

Reply from byte

Hi Christine, we appreciate the feedback. We are so sorry to hear that you have not been able to start treatment because they are not fitting. We definitely want to do what we can to get you into the best fitting aligners. We have you covered for additional aligners at no cost to you, simply email [email protected]. Our customer care team will get you taken care of.

Mar. 19th, 2021

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Shante Fort Walton Beach, FL

The clinician reviewresponse time is long

3 years ago

Reply from byte

We appreciate your feedback. We are always working on improving our communication and processes. :)

Mar. 9th, 2021

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lisa bauer Vienna, VA

Very good customer service and good value for the product

3 years ago

Reply from byte

Woohoo! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help :)

Mar. 10th, 2021

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Megan Hunter Gosport, IN

Have emailed them & not heard back in over a week

3 years ago

Reply from byte

We would love to get you taken care of! If you have already emailed into [email protected], you can try calling at 877-298-3669 :)

Mar. 10th, 2021

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Shenika Moore Huntersville, NC

I‚Äôm seeing progress right now. There is no pain now.

3 years ago

Reply from byte

We love that you are seeing progress in your smile and that the treatment has been a comfortable process for you. Our team is here for you every step of the way, simply email [email protected] and someone will take care of you right away :)

Apr. 8th, 2021

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Rachel Bismarck, ND

I‚Äôve been using it for a few months now and I feel I haven‚Äôt seen any results yet

3 years ago

Reply from byte

Thank you for reaching out, Rachel -- Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team.

Jan. 31st, 2024

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Marguerite Leg√© Richmond, TX

Some of the liners needed to be reshaped

3 years ago

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Kimberly Wilcoxson Columbus, IN

I wish there was communication regarding progress

3 years ago

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Stephanie Lerp Meredith, NH

Cannot get in touch with customer service. Never could get my retainers... My teeth are not straight.

3 years ago

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Stephanie Burrows

They didn't send all of the aligners and when one broke they refused to recast her teeth and complete treatment.

3 years ago

Reply from byte

Hi Stephanie! We appreciate your feedback and would love to look into this further. Typically, when an aligner has broken, we will replace the aligner at an additional cost to ensure we can get you set up. If there is a need for a new impression kit, we'd love to have our clinicians look into this to make sure you're properly on track. Send us a message! We'd love to get you taken care of.

Dec. 16th, 2020

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Olivia

They are a really great team, very helpful.

3 years ago

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Jessica Arias

The process of getting reimbursement for insurance. It's been 10 weeks and still haven't received it.

3 years ago

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Ashley Schnitker

On week five and I do not see any changes. Hopefully in the next 3 weeks I'll see some change.

3 years ago

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Juliet

Things were swift and quick with ordering

3 years ago

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Bailey Pate

Still waiting for bottom teeth to correct with only 4 weeks to go

3 years ago

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Jaleah Vason

Minimal pain, great whitening foam, and comfortable fit!

3 years ago

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Tmb

Customer service was horrible. The aligners didn't fit and it took over a month to talk to someone about it.

3 years ago

Reply from byte

Oh no! Our care team typically responds within 48 hours of any email or call sent in to us. We'd love to look into this further and get you on track right away!

Oct. 14th, 2020

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Brittanie Juarbe

It unfortunately damaged my teeth in the back and caused them to gain cavities ibdidnt have before.

3 years ago

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M Burt

Terrible on following up on their guarantee. Would not provide necessary info for insurance reimbursement.

3 years ago

Reply from byte

Hi there! While we do not accept insurance as a form of payment, we have an awesome reimbursement team that can provide you with the necessary information needed to provide to your insurance provider. In the event your information is not accepted, our claims team is happy to look into this further and get you sorted out. First step? Send us an email to your support team. We'll get you taken care of.

Oct. 1st, 2020

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Susan Murphy

Byte instructions and process has been very easy to follow and use.

3 years ago

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Josh Gonzales

Insurance handling was poor and my claim was denied due to missing info on Byteâ€™s part

3 years ago

Reply from byte

Hey Josh! Did you know our reimbursement team also handles claim denials? We are always happy to look into it further if there are issues with your claim. Send us an email to get started.

Oct. 5th, 2020

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Savedra

They really help me. I love the shape my teeth are in now.

3 years ago

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Vickie

My aligners were received in a timely manner.

3 years ago

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Troy H

Top Aligners seem to be working - But the bottoms do not line up correctly

3 years ago

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Chris

The liners have some pointed spots and can be uncomfortable

3 years ago

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Christine Mullins

First set of impressions didn't work and I've been waiting weeks for a replacement set.

4 years ago

Reply from byte

Hi Christine! Thank you for your feedback. We'd love to look into this further for you. If you could please reach out to our care team, we'll be more than happy to check in.

Apr. 1st, 2020

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Melanie Temple, TX

My teeth are not straight and I am on my last day of wearing my aligners

4 years ago

Reply from byte

Hi Melanie! Thank you for your feedback. Did you know we have a byte for life guarantee? If you're not 100% happy with your results, we can re-evaluate your treatment to get you additional aligners to address those concerns. Please send our support team an email- we've got you covered!

Mar. 11th, 2020

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Morris

Total satisfaction! They are always there for support and take care of their customer

1 year ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Dec. 5th, 2022

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Tammy The Bronx, NY

They are very knowledgeable they have an awesome customer service and they make you feel heard throughout your process

1 year ago

Reply from byte

Thank you so much Tammy for taking the time to leave this awesome review! We strive to provide the best service and product to our customers. Please feel free to reach out if you have any questions or concerns.

Jun. 14th, 2022

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Abbie Bendall

They have been so great with making sure I get the results I want! Would 10/10 recommend

2 years ago

Reply from byte

That is what we love to hear, we love providing the most seamless and enjoyable smile journey for all our customers!

Feb. 18th, 2022

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Sandy Downey Fort Myers, FL

I like how efficient they are with there answers. Yes I have been a paying customer of byte.

2 years ago

Reply from byte

Thank you, Sandy! We are so happy to hear that our team has been there for you to help with any questions you've had :)

Jan. 11th, 2022

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Natalya O Marietta, GA

Great company to do your aligners if you are busy to go to orthodontist. Highly recommend

2 years ago

Reply from byte

We do what we can to offer a service that works well with everyone's lifestyle! Thank you so much for the awesome review :)

Dec. 24th, 2021

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Cierra Smith Richmond, VA

I love the invisible braces! And the price for them is amazing! I can’t wait to see my end result

2 years ago

Reply from byte

Treatment that's comfortable, affordable, AND convenient?! Now that's worth smiling about

Nov. 15th, 2021

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Laurie Portland, OR

I highly recommend Byte. The staff is attentive and caring and the product is great!

2 years ago

Reply from byte

Thank you for this great review, Laurie!

Nov. 5th, 2021

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Andress

Works fast easy and simple instructions, customer service is good would recommend to a friend rate it a 5 star

2 years ago Edited January 10, 2024

Reply from byte

We are so happy to hear about your positive experience!

Oct. 12th, 2021

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JaneL Fields Ahoskie, NC

This has been a fluid experience so far. The BYTE alignment system is a wonderful investment.

2 years ago

Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Sep. 24th, 2021

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Kelli Rickard Lititz, PA

Customer service is very helpful and quick to respond. Results visible within the first few weeks.

2 years ago

Reply from byte

Love to hear it, Kelli! Thanks for sharing :) Our team is always here to support every customer, so do not hesitate to connect with us if anything comes up.

Sep. 8th, 2021

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Alexander Bezugly Tobyhanna, PA

very responsive they offer options to accommodate different non linear program situations

2 years ago

Reply from byte

Woohoo- happy to hear about your awesome experience Alexander! Thanks for the awesome review.

Sep. 8th, 2021

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Ouissal Sahel Jersey City, NJ

I love how easy and convenient the whole experience. I already love my smile very much :)

2 years ago

Reply from byte

We are so happy to hear this! Thank you :)

Aug. 19th, 2021

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Kathryne Brown Rolston

I am very happy with the improvements in my smile so far

2 years ago Edited January 10, 2024

Reply from byte

From the very first step our team has got every customer's back! Thank you for this amazing review Kathryne :)

Jul. 30th, 2021

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Amara Caffardo Pittsburgh, PA

Byte is absolutely amazing! I’m extremely happy with the service and how adorable it is!

2 years ago

Reply from byte

Thanks for the amazing review Amara! We love to hear this :) Do not hesitate to reach out with any questions, we got you!

Jul. 28th, 2021

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Haley Parson Lehi, UT

They have great timing, helpful customer service, and awesome financing options!

2 years ago

Reply from byte

So happy you think so Haley! Do not hesitate to reach out if you have any questions. Thanks for the great review :)

Jul. 28th, 2021

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Natnat McDonough, GA

I love it!!! My smile is coming along quite nicely and I’m smiling all over the place !!!

2 years ago Edited September 14, 2021

Reply from byte

Strut that smile! We are so excited for you!

Jul. 20th, 2021

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Brian Jacksonville, FL

I’m 3 weeks into my treatment. Already notice a change. Byte’s customer service is outstanding!

2 years ago

Reply from byte

This is incredible and we're so happy for you and your new smile :) Thanks so much for writing in!

Jul. 20th, 2021

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Destiny Ann Centerville, TN

Everything is great! Teeth are looking straighter and customer service is great!

2 years ago

Reply from byte

We are thrilled to hear that your teeth are looking straighter! This is why we do what we do. We are excited to be on this journey with you, and we can't wait to see your final results!

Jul. 14th, 2021