Name: byte
Rating: 4.3

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Verified Customer

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Peter Frey Blue Bell, PA

Customer service is a bit slow on getting back to me.

2 years ago

Reply from byte

Hi there, we want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669. If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 12th, 2021

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Sandy Ewens Mount Morris, IL

Still seeing results, but not quite there.

2 years ago

Reply from byte

We can't wait to get you to that last step! If you have any questions, feel free to reach out!

Oct. 12th, 2021

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Verified Customer

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Marsha Richmond, CA

Some excellent customer service, some not as good.

2 years ago

Reply from byte

Hi Marsha, we want to make sure every customer feels supported throughout their journey. If you have any concerns, we want to help! Send us an email at [email protected], and we'd love to assist.

Oct. 12th, 2021

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Annette m Davis Clearwater, FL

Poor customer service, I never get my questions answered or a response from anyone or

2 years ago

Reply from byte

Annette, we appreciate your feedback. Our goal is to support every customer throughout every step of their journey. We want to make sure that we can address your questions and concerns. Please give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Alexis ortiz Primos, PA

Some trays are uncomfortable some fit fine

2 years ago

Reply from byte

Hi there, thank you for your review! We are here for you if you have any questions or concerns. We want to help! Send us an email at [email protected] or give us a call at 877-298-3669:)

Sep. 28th, 2021

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Anne Sunkel Birmingham, AL

Good program except for follow up emails not prompt

2 years ago

Reply from byte

Thank you for your review. We are here if you ever have any questions or concerns - give us a call at 877-298-3669 for immediate assistance and we'd love to help!

Sep. 28th, 2021

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Mark Foreman Miami, FL

Still having some gap issues. Tooth number 11 has not full turned

2 years ago

Reply from byte

Let's make sure you are all taken care of. You can connect with our team for assistance at [email protected] or give us a call at 877-298-3669:)

Sep. 29th, 2021

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Bianca Martin Shelby, MT

My teeth moved a lot, which was good, but they are not straight.

2 years ago

Reply from byte

Thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 29th, 2021

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Audra Worthy Spartanburg, SC

Great experience, only complaint is the aftertaste

2 years ago

Reply from byte

Thank you for your review! That BrightByte not only whitens teeth, but it leaves your breath smelling fresh;)

Sep. 29th, 2021

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James Rowel Hampton, VA

The progress i've seen since I started has been great.

2 years ago

Reply from byte

We are so happy to hear this! Thank you for your review:)

Sep. 28th, 2021

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Kimberly Hoffmann Windermere, FL

My teeth are not as straight as I wanted them or thought they would be

2 years ago

Reply from byte

We are here to get every customer to their results! Give us a call at 877-298-3669 or send us an email at [email protected] and we'd love to help:)

Sep. 28th, 2021

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Jenne Patterson Fort Lauderdale, FL

The slingers stopped fitting tightly halfway through the treatment

2 years ago

Reply from byte

Hi Jenne. If your aligners are no longer fitting properly, we want our customer care team to take a look at this right away. Our team can review the fit and determine what steps need to be taken next. Give us a call at 877-298-3669 during normal business hours, MST Monday-Sunday, and a Byt team member will take care of you!

Sep. 21st, 2021

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Keesha Thompson Hazel Crest, IL

So far I have been seeing a slight improvements in the way my smile looks.

2 years ago

Reply from byte

We are glad to hear you are seeing improvements in your smile! We know the progress can be hard to see, especially in the beginning. We recommend taking weekly pictures to really see your progress. We are standing by for support if you ever have any questions.

Sep. 15th, 2021

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Charles D Reliford Union City, CA

Have several different reps reaching out but hard to get a response.

2 years ago

Reply from byte

Thank you for your feedback, Charles. Due to a higher volume, our response time has been less than ideal. We apologize for any delays this has caused. Our team is working hard to help each and every customer as soon as possible. For immediate assistance, you can reach our team at 877-298-3669.

Sep. 16th, 2021

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Cory Cregger Pasadena, MD

Wrong order - I’ve been waiting for 3-4 weeks for them to correct the issue and the communication has been terrible

2 years ago

Reply from byte

We appreciate the feedback, Cory. We're sorry to hear we haven't been able to connect sooner. Rest assured, our team is working hard to help each and every customer as soon as possible. If you are still needing assistance you can reach our team at 877-298-3669. We are standing by for support, and want to do what we can to get this resolved as soon as possible.

Sep. 16th, 2021

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Eloy La Puente, CA

Good customer service and byte is working good

2 years ago

Reply from byte

Thanks for the great review, Eloy! We can't wait to see your results😊

Sep. 16th, 2021

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Heather Ilacqua Fort Mill, SC

Great customer service. Took a long to get the trays

2 years ago

Reply from byte

Thank you for your feedback, Heather! We are standing by for support if you ever have any questions.

Sep. 16th, 2021

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Laura Dull New Berlin, WI

My teeth are looking better after just 2 months

2 years ago

Reply from byte

Laura- We love to hear it! Thank you for your review!

Sep. 10th, 2021

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Michelle connery Bealeton, VA

It takes a while for customer service to respond

2 years ago

Reply from byte

Hi Michelle- Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns you can not only reach us via email but also via a phone call or message on Facebook :)

Sep. 10th, 2021

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Mario Lynnwood, WA

Affordable, works and is easy to manage.

2 years ago

Reply from byte

So happy to hear it Mario! Thanks for the great review. Do not hesitate to reach out if anything comes up, we are always here to help :)

Sep. 10th, 2021

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Michael Galloway Cedar Park, TX

poor quality, lack of communication, spam you to buy and then hear nothing from them

2 years ago

Reply from byte

Hi Michael- Every customer's smile is so important to us, and we want to make sure to get them to those projected results in the safest and quickest way possible. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. . Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021

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latrell wilder Parkville, MD

I been making payments for months and can't even wear my aligners

2 years ago

Reply from byte

Hi Latrell- we want to look into your concerns ASAP! Please give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 10th, 2021

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Elizabeth hall Groton, MA

I still have a gap in my front teeth after the treatment was finished

2 years ago

Reply from byte

Hi Elizabeth- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. Every treatment does come with our aligner guarantee. This means that prior to accepting your final smile, we do cover any aligners needed to get our customers a smile they are 100% happy with. If you have any questions about this you can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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David Koebcke Orchard Park, NY

The treatment has not moved at the pace I expected

2 years ago

Reply from byte

Hi David- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday. We want any and all concerns you have to be addressed!

Sep. 10th, 2021

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Cindy San Marcos, TX

I’m not far enough in yet to give 5 stars

2 years ago

Reply from byte

Thank you for the review, Cindy! We are so excited for your journey :)

Sep. 10th, 2021

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Katie Edgewater, CO

I paid in full and received aligners that didnt fit and still have not been able to get new ones 2 months later

2 years ago

Reply from byte

Hi Katie- thank you for sharing this review. We want to get you supported ASAP! Our team is available via email at [email protected] and for phone calls at 877-298-3669. Please do not hesitate to reach out, we are always here to support you!

Sep. 10th, 2021

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Daisy Burns

I haven’t seen any noticeable progress yet so it’s hard to tell.

2 years ago

Reply from byte

Hi Daisy- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Holly Western, NE

I’m experiencing a little more soreness than I would have liked

2 years ago

Reply from byte

Hi Holly- thanks for sharing this review and feedback with our team. We want to ensure that every customers experience is comfortable and smooth! If you have any concerns or questions, send us an email at [email protected] or give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Sep. 10th, 2021

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Brenda Amaya El Paso, TX

East to use, convenient. Great product for the price

2 years ago

Reply from byte

Byte is proud to offer a smoother and convenient way to get the smile of your dreams. Thanks for the great review :)

Sep. 10th, 2021

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Isabel Phoenix, AZ

The edges of the retainers are sharp and painful

2 years ago

Reply from byte

Hi Isabel- thank you for this feedback. We want every customers treatment process to be as comfortable and stress-free as possible. If you have any concerns about the fit of your aligners, do not hesitate to send us an email or give us a call, we are here to help :)

Sep. 10th, 2021

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Douglas Yeager Newark, DE

Bad follow up customer service, slow / not addressing problems properly.

2 years ago

Reply from byte

Hi there, let's get you connected to our team right away so that you can receive the proper care you need. Please give us a call at 877-298-3669 or send us a direct message on Facebook and we'd be happy to help:)

Aug. 17th, 2021

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Jade N Robinson Bolingbrook, IL

Takes a long time for customer service to reach out when help is needed

2 years ago

Reply from byte

Hi there, we'd be happy to help get you connected with our team! Please give us a call at 877-298-3669 or send us a direct message on Facebook :)

Aug. 17th, 2021

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Brandy Colbert Columbus, OH

Easy to follow instructions, customer service is good

2 years ago

Reply from byte

Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. Any time you have a question or just want clarification, our team is here for you!

Aug. 9th, 2021

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Fiara Aaron New York, NY

I've been seeing improvements in my teeth

2 years ago

Reply from byte

We're happy to hear you've been seeing noticeable changes with your smile! If you ever have any questions, please do not hesitate to reach out via email or phone call. Our team is here to help :)

Aug. 9th, 2021

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Venus Torrence Little Rock, AR

Very convenient. Affordable. Easy to understand.

2 years ago

Reply from byte

Love to hear this Venus! Thanks for a great review :)

Jul. 29th, 2021

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Jennifer Lititz, PA

Great communication prior to purchasing. After purchasing you can't get anyone to call you back.

2 years ago

Reply from byte

Hi Jennifer- thank you for taking the time to share this valuable feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. We provide the ability to connect via email, phone, and even Facebook DM to give every customer the ability to chat with our team in the method that is most convenient for them, if you have any outstanding concerns please connect with us there, our team is ready and willing to help :)

Jul. 29th, 2021

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Jessica Lowrance Mesa, AZ

Good progress, slow customer service responses

2 years ago

Reply from byte

Thank you for this review, Jessica! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer.

Jul. 29th, 2021

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Amanda Arthur Spring Hill, TN

Easy to use, comfortable, and affordable

2 years ago

Reply from byte

Thank you for your review!

Jul. 21st, 2021

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Pamela N Chambers Statesville, NC

Not having a good experience so forth. Having to do impressions for the 3rd time.

2 years ago

Reply from byte

Our goal is to get our customers to their projected smile in the safest way possible, which may sometimes require having to redo impressions. We want to make sure you receive the best and most accurate treatment, after all! Our team would be happy to discuss any concerns you may have. Send us an email at [email protected]!

Jul. 22nd, 2021

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Chelsey Morrison, IL

Hurts terribly but in sure thats how they move but mine just taking longer cuz the pain

2 years ago

Reply from byte

Hi Chelsey. We are so sorry to hear you are experiencing so much pain. As you go through treatment, some discomfort is totally normal as your teeth adjust to each new aligner. However, if you are in a lot of pain we want to get you connected with our Professional Care team. Also, your HyperByte is going to be your best friend as it helps to ease some of that discomfort. Please give our team a call at 877-298-3669, or shoot us an email at [email protected]. We want to make this process as smooth as possible for you.

Jun. 30th, 2021

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Wiktoria Wojtukiewicz Hickory Hills, IL

It works but the edge of the top one is cutting my gums

2 years ago

Reply from byte

Hi Wiktoria- we are happy you are seeing results but we want to make sure your aligners fitting properly! Please send us an email at [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jul. 6th, 2021

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Claudia Hernandez Chino Hills, CA

They have been so accommodating and helpful.

2 years ago

Reply from byte

Hey Claudia! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at [email protected] with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jun. 14th, 2021

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Teresa Joshua San Francisco, CA

I send emails and I call and it takes over a week for someone to get back to you if the do get back to you

2 years ago

Reply from byte

Hi Teresa, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Jun. 14th, 2021

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Jeanelle Brown Savannah, GA

Retainers keep sliding off teeth. So far no results and it’s coming into week six

2 years ago

Reply from byte

Hi Jeanelle, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Jun. 15th, 2021

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Amanda Rasmussen Memphis, TN

In just 7 weeks I can already see a huge difference

2 years ago

Reply from byte

This is incredible Amanda! We are so excited for the progress you have already made. We are here for you throughout your whole journey, so reach out to [email protected] any time you have questions:)

Jun. 15th, 2021

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Ambernie Parham Murfreesboro, TN

They are great but responding time could be better.

2 years ago

Reply from byte

Hey Ambernie! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. We are always working to improve your experience and shorten response wait times so we appreciate you sharing this feedback with us. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jun. 15th, 2021

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Amber Roberts San Diego, CA

The aligners are closing my gap very easily

2 years ago

Reply from byte

We are so happy to hear this! We hope you'll share your results with us :)

Jun. 3rd, 2021

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Anais Ravello Baltimore, MD

Excellent customer service and follow up.

2 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 21st, 2021

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Al Ortiz Elizabeth City, NC

No difference in my teeth 🦷 they look the same as they did when I started🤦🏾‍♂️

2 years ago

Reply from byte

If you haven't seen any progress, let's help! Reach out to [email protected] or call us at 877-298-3669 and our team would be happy to take a look:)

May. 19th, 2021

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Garis Missouri City, TX

Great product at less than commercial price

2 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

May. 17th, 2021