How we rank for
12% Service Price
Most companies have different identity theft packages and pricing options. We look to see what companies offer the most affordable services to all of its customers. The companies who offer the most affordable rates are scored higher than the higher priced packages. We also look to see if the company offers a family plan availability for those who would like to register two or more people at the same time.
15% Identity Protection
We separated our Identity Protection into five sub-categories: Credit Monitoring, Social Security Monitoring, Legal Protection (ability to place credit freezes and fraud alerts for victim), Cyber Monitoring, and Financial Monitoring. This is a vital piece of the overall ranking because we are looking to see how effective an identity theft company’s protection service is. Each subcategory is weighed differently, which will help calculate the overall score of Identity Protection. If a protection company uses all five types of identity protection, then they will have a higher score in this factor compared to another company who only uses one form of protection.
15% Identity Recovery
Identity Recovery covers the flexibility and extent to which companies are willing to go through to fully help restore your identity. We look to see if companies provide a fraud specialist to assist and guide you in the direction you need to help recover. Also, we want companies to help recover all types of identity theft, not only financial. This includes medical identity fraud, criminal, tax and more. Lastly, we look to see if a company is willing to fully help you restore your identity even if you weren’t a customer at the time of being victimized. A combination of these components creates the score for Identity Recovery.
5% Insurance Quality
Identity theft protection companies are always raving about how they have the $1 Million Insurance. Here’s the thing, each $1 Million Insurance (or any other type of insurance) has different policies and stipulations. The BC team pulls out the most important insurance information so you can see exactly what you’re covered for as an identity theft victim. In the Insurance Quality section, we specifically look for: the insurance amount, insurance provider, amount of days to report the case and amount of lost wages/income.
2% Credit Monitoring
In the identity theft industry, credit monitoring is used to basically tell a consumer if they are at risk of being a victim. We use credit monitoring as its own factor (along with a subcategory of Identity Protection) to see if companies offer one, two, or all three credit bureaus for credit monitoring. Even though credit monitoring isn’t the strongest form of identity protection, it is useful to have 3-bureau credit monitoring to track if you could potentially be an identity theft victim. Along with that, we look to see if the company makes these credit reports available for the customer to see.
4% CISSP Certification
The CISSP Certification (Certified Systems Security Professional) is important for each identity theft company to have. It makes sure your information is secure and safe.
5% Antivirus Software
This criteria points looks at what is provided by the identity theft company. Does the company provide antivirus software as part of membership?
4% ID Theft Experience
Identity theft companies that have established themselves in the identity theft industry earlier than others provide the stability and the trust customers are looking for. Since this is such a new and growing industry, we accounted the overall weight lower than the other factors. However, we wanted to give credit to companies who have built their credibility and reputation over time.
Along with experience, we also look if the company has a CISSP (Certified Information Systems Security Professional) certification. The requirements to obtain a CISSP is not something that can be obtained overnight. The certification requires people to immerse themselves in the industry for years. Because the CISSP certification is an individual certificate, we look to see if at least one person in a “higher-up” (an executive) position has acquired the certification.
3% BBB Rating
Many consumers want to make sure that companies are in good standing with the Better Business Bureau. We take this into account with this criteria.
15% Consumer Reviews
This site is designed to let consumers share their experiences. Given our expertise in the Identity Theft industry and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into 3 metrics:
- The Average User Score
- Total Number of Reviews
- Total Number of Reviews in the last 12 months
These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.
Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.
User Review Moderation
In order to prevent fake and misleading user reviews, BC has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learning’s from mistakes other major review sites have made in the past.
This moderation process involves a “flag” system where a “flag” is assigned to each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:
- Email Address verification of the user
- IP Address duplication and region check
- User Review semantic verification
- Is the user an employee of the organization?
- Is the user associated with a competitor of the organization?
- Foul language of any kind
- Relevance of the content pertaining to the company and the review
As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that we do manually moderate each and every user review.
20% Expert Review
Along with the criteria points mentioned above, we take into account a variety of other factors that help determine the viability, stability and trustworthiness of a company. As experts in the ID Theft industry, we conduct an extensive research process specifically tailored to the ID Theft industry that considers many additional factors including:
- Financial Standing of the organization
- The number of industry experts and professionals on staff
- The company’s ability to scale
- Historical revenue/growth
- Past and current lawsuits
- Customer service and transparency
- And much more.
We consider this Expert Review process a vital component of how we rank and review companies. As a result, the factors included are always changing, adapting, and updating. We also reserve the right to voice our expert opinions as a part of each review.