TransUnion TrueIdentity Logo

TransUnion TrueIdentity

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53 User Reviews

3.4

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LAST UPDATED: March 1st, 2024

Founded in 1968 in Chicago, Illinois, TransUnion is a global credit reporting agency that offers credit monitoring and identity theft protection services.

TransUnion's identity protection is completely free and allows customers to lock their credit report with one touch of a button.

TransUnion strives to help protect customer data via monitoring services, fraud alert messages, a credit freeze, and interactive technology.

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The Good

  • Credit Lock Service
  • Instant Alerts 
  • Identity Theft Resolution
  • Free TrueIdentity Protection 

Credit Lock Service

With TransUnion's credit lock protection services, customers can control access to their TransUnion credit reports with one swipe or click. For example, customers have the power to lock and unlock their credit reports if they wish to block or allow creditors access.

The service can be accessed from any mobile device or computer and protects personal information from identity thieves.

Instant Alerts

Whenever someone tries to apply for credit, TransUnion TrueIdentity will send out an Instant Alert to notify the customer who is having their credit checked. Whether it be the customer themselves applying for credit or someone else, a fraud alert will go out.

This Instant Alert system is designed to catch suspicious activity and fraud before any major damage occurs to the person’s credit score.

If the customer is the one responsible for applying for credit, the alert may not be as necessary, but it can still provide the customer with a peace of mind as it will let them know that TrueIdentity is constantly monitoring their credit activity.

These alerts can be useful in regard to future data breach occurrences and credit card fraud.

Identity Theft Resolution

TransUnion provides dispute resolution services and a number of educational resources and tools to help identity theft victims restore sensitive personal information to pre-theft status.

TrueIdentity offers customers an online identity theft help page to help them learn how to respond to various theft situations and prevent future cases of identity theft and identity fraud from taking place.  

Free TrueIdentity Protection

TransUnion TrueIdentity offers free identity theft protection services. It allows consumers to obtain an unlimited amount of credit report refreshes, fast alerts/notifications, and the power to lock and unlock their TransUnion credit report.

TrueIdentity offers customers around-the-clock access to their TransUnion report, sends email notifications if there are any major credit report changes, and customers can access everything online or through the TransUnion TrueIdentity free app.

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The Bad

  • Government Action
  • Service Limitations

Government Action

In 2015, government action was taken against TransUnion by Illinois Attorney General Lisa Madigan. As a result of this action, TransUnion agreed to provide better transparency and credit report accuracy.

Service Limitations

Unlike many of its competitors, TransUnion does not appear to provide various services like antivirus software, financial bank account monitoring, driver's license protection services, or social security number monitoring.

Customers should consider what they are looking for when it comes to identity theft protection and monitoring before creating an account with TransUnion TrueIdentity.

Although it is a free service, customers may not be pleased with the lack of services offered in comparison to other identity theft protection services. TransUnion also does not monitor credit reports from the other credit bureaus. 

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The Bottom Line

TransUnion is one of the three major credit bureaus that offer identity protection and credit monitoring services to individuals.

The company offers free identity theft protection which is a great deal considering the fact that most companies in the identity theft industry do not provide free services.

TransUnion also provides customers with credit lock services, fraud alerts designed to catch suspicious activity, and identity theft resolution services.

However, TransUnion does not seem to offer a variety of services like financial account monitoring or antivirus software.   

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User Reviews

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1.1

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53 Reviews

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5 grade

15%

4 grade

8%

3 grade

4%

2 grade

6%

1 grade

68%

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Clearwater Florida New Port Richey, FL

I was involved in a data breach and the company said to activate a credit watch go to mytrueidentity.com and gave me an activation code. I had 90 days to apply, when I entered the activation code it said it was not valid. I checked and I was at 75 days, that not hardly even close to 90 days, over 2 weeks. So really how good is a company that is suppose to watch for fraud when it cannot even count...

1 month ago

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Star Veteran Indianapolis, IN

Since Mr. Cooper let all our information be spread around the world they "made up for it" with this transunion garbage. I set up my account and they wanted an email verification along with the cell phone verification. Cell phone verification came immediately and I was able to proceed with the enrollment. I signed off and wanted to sign back in to make sure my email/pw was correct. They wouldnt let me and said I had to verify via email. I waited. Waited. Waited. Waited. Their first email to me came in good time. There was no resend button. So I used the link in their first email to sign in. Said I had to use a code from the email. When I went into the email there were 2 now so I used the most recent one and my account is locked. They want me to waste my time and call them. FORGET IT! After reading their horrible reviews I can't believe that Mr. Cooper hooked up with this. No Im not a paying customer and I wouldn't be one. I can't even use what Im entitled to because of someone elses mistakes.

2 months ago

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Evan Harding Vancouver, BC

Unacceptably bad service. I tried to access my account, was given a prompt that I needed to enter a code that would be provided by email. I waited. And waited. And waited. Eventually I had to step away from my computer. While I was away from my computer, the code finally arrived, but with a 5-minute expiration. The code expired before I was able to return to my computer. My account is now suspended and I've had to call and speak with someone to try to access my account. The person I spoke with did not speak English well enough that I could understand what he was saying. I had to clarify what he was asking or saying multiple times. I still cannot access my account. What good is a service that I can't even access? This is bizarre.

3 months ago

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Rick Riverside, CA

There are two True Identity products provided by Transunion. The free service and the $9.95 per month (not $19.95 per month as stated in the review) service. This review is for the $9.95 per month service. I think it a great service that is well worth the nominal cost. The $9.95 per month service provides daily monitoring of all three credit bureaus (Equifax, Transunion and Experian), a Transunion credit report and Vantage score (which can be refreshed daily), address monitoring, the ability to lock your Transunion report, payday loan monitoring, address monitoring a million dollar insurance policy issued by AIG, identity restoration support, and dark web monitoring of your Social Security Number (SSN), passport, debit cards, credit cards, bank accounts, e-mail addresses, phone numbers and driver's license. The dark web monitoring also includes identifying registered sex offenders who reside in your area, which is information every parent should know. The service so far is top notch. Once I entered my data for the dark web monitoring I was immediately notified that two of my email addresses were exposed in the dark web, which immediately allowed me to change my e-mail passwords. The service also notified me of a change of my Equifax credit report within 24 hours after I closed one of my credit card accounts. Another thing I like is that unlike Lifelock there appears to be no maximum on the number of accounts you can register for the dark web monitoring. I was able to register 16 debit and credit cards, 5 e-mail address, 2 telephone numbers, 5 bank accounts, SSN, driver's license and passport. I will agree that Phil Bernard's comment about being unable to receive text alerts is true. I have not been able to set-up test alert notifications either. I have not tried to contact customer support to resolve this issue because I am receiving my alerts by e-mail, which is fine with me. Other than this minor issue I am very happy with the service.

7 years ago

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Daniel

Sting a call center personnel lied they said I use profanity and hung up on me.. Mr Cooper offers you this free service and then you can't get it they don't understand English they understand some sentences give me your ID give me your email give me your social security number they don't understand when they are cussed out so how can I be profane to somebody who don't understand it.. Mr Cooper is really really bad TransUnion is very very bad

2 months ago

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Eddie Rios Ogden, UT

TransUnion TrueIdentity offers tools that help avoid risk at the source. While other services are add-ons and are peripheral to the credit agencies, This is more helpful as it is imbedded at the source where identity theft can be an issue. Tools are active, and coverage is comprehensive. I feel as safe as is possible with their protection on going.

4 years ago

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Brandon berkach New York, NY

i don't recommend this to my worst enemy. Their technical support is absolutely trash.. i could not login to my account, system didn't recognize my username even though the account was made with that specific username. called multiple times, on the phone for 30 plus minutes, asked technical support to stay on the line to verify my account works and they kept trying to push me off the phone saying other people have issues and that they need to speak with them without following through to make sure everything worked. Ended up wasting way to much time on this and got nothing. LOOK AWAY!!!

5 months ago

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John Arkossy Boardman, OR

I received an email alert from MyTrueIdenity on 08-16-23, l went to the website and found that my phone number had been replaced with a fake number. How can an individual hack into my credit bureau information and replace my phone number with a "KNOWN SCAM PHONE NUMBER"? "NOT ONLY" was integrating this number into my account details allowed by TransUnion, but how did it get past whatever security TransUnion has that "DIDN'T" identify this number immediately as a false phone number? HOW DOES THIS CRAP HAPPEN? After this issue was resolved, I searched this number online and instantly found results indicating that the number used was associated with scams and phishing! Further more I spoke with numerous people during this ordeal (all calls were recorded), I have never used the phrase "pardon me" so many times during conversations, I could barely understand any of the MyTrueIdenity personnel that assisted me, last but not least when I called back to try and track the individual that changed my number, I was informed "DON'T WORRY ABOUT IT, THERE IS NO ISSUE, EVERYTHING IS OKAY", this was recorded as well. What a bloody joke, these are the people who ask for your social insurance number when you call in to verify identity and the public is supposed to trust idiots like this????

8 months ago

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John J Dimacchia Amherst, OH

My account was locked out apparently because I tried to enter it several times and it wouldn't accept my password. I called customer service to reset my password as they suggested. I reached someone who spoke broken English and had a hard time understanding him. Had to give him my personal information and after several minutes I was told the birth date I gave was incorrect. I was told I had to send in a copy of my drivers license and other information and then call another number to have the situation corrected. Had me jumping through a lot hoops many of which I couldn't understand because of the language barrier. Tried to cancel my account but couldn't find any way to do so. I ended up hanging up after many minutes.

6 years ago

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Steven Whites Salt Lake City, UT

They gave me updates by email every so often to let me know if my credit report had been ran to see if anyone out there was trying to fraud me. Luckily it always came back saying no. So I felt comfortable enough after a year with this company to just take matters into my own banks hands. When you contact one of the main credit companies to freeze your account, they advise you that they will contact the other banks to freeze those credit lines as well. Which was very nice to know that they take it serious and help you out with freezing the other credit lines.

2 years ago Edited March 14, 2022

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Jeff Spink Burlington, ON

I've been trying for days to find out what my insurance through them covers for the past 3 days. I can't get anyone on the line who can answer my questions. They give me a phone number, who gives me another phone number, who gives me another phone number to call. This service is completely worthless. Do NOT waste your money. Look elsewhere.

5 months ago

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CH Orange, CA

Don't waste your time with this service. I've signed up with Experian's credit monitoring service and it's leaps and bounds better! This service does not provide personal information removal from the web which Experian does. The final straw for me was when I tried to log in again and it required a code as a two-step security measure. It didn't email me the code until a half hour later with a 20 minute expiration time. I didn't see the email until an hour later. By then it locked me out of my account and I had to call customer service. I was on hold for over an hour. When I finally got to talk to a representative (which is not in the US), they told me they couldn't find my account information despite giving them my full name, phone number, email address. I stopped short of giving them my social security number as I couldn't trust who I was talking to. Utterly useless and frustrating!!!

9 months ago

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Loretta Black Fort Worth, TX

Although I support educating people on how to be credit smart TrueIdentity need a to improve on these factors. When you chat with support you get timed out if you do not reply anything. This happened to me 3 times before I discovered the “k send technique”. When you report a problem support will call you back and do not given you the number that will call you back or the exact time and day. This allows scammers to take advantage of the fact that we now must answer the cell phone. Most do not answer cell phone calls from a number not know. It’s just not wort it. When you report a problem help is slow to not at all in coming. Even the very simple issues like remove of an alias that was never an alias to begin with. I can only imagine a bigger issue. I’m giving them a two due to the fact that they do educate people and it is free for the most part.

2 years ago

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Ben MN

This was a service that was part of a subscription that had actually caused me some issues and had my credit so messed up it took years to correct and still to this day I have issues. I am a Jr. And they somehow got my dad and my credit history swapped I got all his negative reported collections and he was getting all my good standing and positive account status I was building his credit score and he was destroying mine and it went on for years until I went to buy a car and found out this was happening multiple letters and calls and if took years to get fixed that's when I found lifelong they fixed the problem and been with them since

2 years ago

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Gaju Shrestha Herriman, UT

TransUnion TrueIdentity's credit monitoring and identity theft protection services have been very reliable. I like the credit lock features so that I can lock or unlock as I need. I also get a monthly email giving a report if anything has been changed in my credit report.

2 years ago

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Barb Roth Kitchener, ON

My investment company was hacked and had chosen TransUnion TrueIdentity to use for 24 months to ensure personal information was not going to be used. The Questions they ask are ridiculous and they ask for you SIN # which I don't recommend punching in. It's impossible to verification codes and they are impossible to get a hold of..over 2 hrs on the phone and I waited for a new code for over 2 months.

9 months ago

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Albator Toronto, ON

waited 1hour and 23 minutes to get someone on the line. I told them when I login it says the system has sent me a verification code to the email provided. I tried few days in a row, nothing. I called, they gave me a code 12 alphanumeric code to try. The one required for 2 factor verification is 6 digits. I tried to explain it to this overseas guy but he treated me like I don't understand it and he was losing patience. He gave me an activation code for a service. They don't even know the difference. Service is horrendous.

11 months ago

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Liz G Gainesville, VA

This company is charging for basically nothing. They will send an alert but you can’t see shat the alert is about. For example, someone looked at your credit report but there are no details. I am not happy with the service so starting yesterday I have beeen calling to cancel. No answer at the calll center and they are closed. I message them and it is a long delay for high call volume. I called now and long hold then they disconnect me. Do not use this company for monitoring. It is owned by TU who is the only monitoring company that has false information on my credit report! I will call my bank tomorrow and block them from accessing my account for their monthly fee.

2 years ago

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Lynn Paxton

When I called after a glich in my registrations- due to not supplying my SIN I was given a number to call -ends up being a call center in INDIA. So I explain it the law that I have a right to ask to speak to a Canadian representative. She gives me a number to call and its in the PHILIPPINES. I ask to speak to a Canadian representative again and she gives me the number to INDIA... like wtf....I want to speak to a Canadian if its a Canadian company....am I wrong?????? So I decide to go look into this a little further and I find they are not the best because companies pay them for the service so we can have it free (due to being hacked I am sure). Makes us feel more secure. Well it seems it is not the best company and everyone should see what they actually do supply for our protection- WHICH ISN'T MUCH!!! So BEAWARE!!!

4 years ago

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Sheryl Smith Richmond, VA

True Identity by TransUnion review Tried to sign up. The system crashed. And crashed again. I called and Person #1: I can't find your account. I found your account. I need to ask you some questions. Put on hold. I can't find your account. You entered your activation code incorrectly. Try again and it will work. (It didn't.) Person #2: Your account didn't go through correctly. Here is another activation code to use. When I tried that, it said I already had an account so I couldn't make another one. Person #3: Seemed like he knew what he was talking about. The was the only one who did NOT ask me for my full SSN. Said I needed to email in copies of identification stuff: photo ID, utility bill, etc. Said it would take 5-8 business days. So far, I have zero confidence that the company will be able to monitor my credit.

4 years ago

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CAS Springfield, IL

I would NOT, repeat, NOT recommend being sucked into TrueIdentity. It seems, from my experience, that all they really want is your very personal information and your money. When I went online today to try and cancel my "account", the site made that IMPOSSIBLE! Therefore, I had to contact TrueIdentity via phone (which is always a royal pain with holds and transfers). I spoke with "Mary Jo," who ended up transferring me to her supervisor, "Larry", neither of whom spoke fluent English. Larry did, however, verbally confirm to me that my account was canceled and that I would see a refund in about 10 days to my bank account. When I asked to receive an email to confirm his verbal statement about my account being canceled, he stated that he could NOT send any email to me to confirm this cancellation because there is "an issue with the system". As one reviewer stated below, I wish I could give TrueIdentify ZERO stars. PLEASE........DO NOT SIGN UP FOR THIS COMPANY IF YOU WANT TRUSTWORTHY, SKILLED CUSTOMER SERVICE.

5 years ago

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Frustrated Levant, ME

Everything was fine until I had to change my e-mail address. I made this change online. Afterwards I could use the new e-mail address as a sign-on name to get to my account BUT the TrueIdentity Report still comes to the old email address. I have double checked that my profile still shows the new e-mail address. The TrueIdentity site shows no phone number or email to contact, so I called TransUnion. I talked with 2 different people there who could not help me, but gave me a number to call ( I repeated it back to make sure I had it right.) The number's automated routine doesn't work right and finally hangs up on me. I double checked the number -- it was dialed right. So here I am with an old email address that has become compromised and a Credit Check report still going to it.

5 years ago

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G. A. Peck

Immediately after signing up, tried to lock my credit report, and I got a message "Temporarily could not process my request. Try again later." So I tried later that day, the many times the next day. I call the customer service number and got such a garbled connection that I had to hang up. On subsequent calls. I was disconnected after entering all the robotic prompts. This happened every day for a week. Then I finally got a connection with a real person, who said he had to refer me to another department and then nothing. I still have not been able to lock my credit report, but I did see that they charged me for two copies of my credit report. Customer service is the worst.

6 years ago

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Shelly Stoeckly La Crosse, WI

I think True identity is great at what they do, I had applied for a credit card and with in minutes of submitting my application I was alerted that someone was looking into my credit! I believe everyone should have this app.

6 years ago

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Rebecca Stansell Palo Alto, CA

It is not made clear on their site that you are purchasing a credit report and THEN they start to automatically charge you monthly ($16.95) for the continued use of their site. When you call them, they say its in the fine print, and don't give any grace period or warning if you were like me and missed that portion of the fine print. When I checked my credit card statement, I found the charge within 24hrs of the charge and called them to find out why they were charging me. Even though it was within 24hrs, and their records showed I had only used their services one to check my credit score,they refused to cancel my account or give me a refund.It really surprised me when I learned that I was being charged again. I did not receive a receipt, but when I went onto their site (thinking oh, I thought that I was being charged for a one-time service, maybe I have it for a year at $16.95) I realized that I was being charged monthly.Customer service informed me that I was alone in my situation (implying that it was solely my mistake). Then, after requesting again that they cancel my account, they said they would AFTER the month was up. And then, the customer service representative (read salesman) began to go on without any pause or room for me to stop him for about minutes on why I should continue my service with them. I had to listen to him do his sales pitch while all I wanted to do was cancel the service. I do not trust this company now and I NEVER want to use their services and I would NEVER recommend it to another person. All they want to do it to take your money, and they don't care if they provide a fair service in the process. Please do not use this service. They do not care about you, only what money you can give them.

9 years ago

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Kaitlyn Rios Ogden, UT

TransUnion TrueIdentity offers great tools in preventing identity theft. They offer constant monitoring and alerts when transactions involve your personal information. Great peace of mind for a good price.

4 years ago

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Marcelle Somerset, NJ

I want to give ZERO starts!!!! They are the ABSOLUTE WORST!!!! After several comprised accounts I tried to sign up for True Identity's free account. It has not been OVER A WEEK and aside from the fact that I can never get anyone on the phone whose accent I can even understand, they keep sending me "reset" passwords" that don't work and then I have to wait forever for a "two step authentication"code" that comes when it is too late to use. And their excuse that they are STILL having issues is BULL! I HAVE HAD IT!!! THIS SERVICE IS THE WORST!!!!

4 years ago

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kn

Customer service is rude and ineffective...I could never log back into the site after joining...I received ineffective help and after following their "instructions" I had problems with my computer since what they told me to do, changed/wiped out passwords, etc. on my computer...they are a nightmare and it's scary that these people, who refuse to disclose their location, are trusted with our SSNs and personal info.

4 years ago

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TrueIdentityScam Saint Paul, MN

They will not cancel my subscription. I don't want any of their marketing emails. I do not want to use them for credit monitoring. I called, talked to a guy. He said it was cancelled. I got an email saying it was cancelled. I am still getting their marketing emails and can still log into the site. Next step is cancelling the Minnesota Attorney General's Office. It was free but it sucks. I want out.

4 years ago

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douglas jorg Kahului, HI

Received letter from TransUnion stating my personal information was compromised. Free offer to join TrueIdentity. TransUnion recommended to a initial freeze that last 90 days. I tried, it took me to another page that required login. Didn't recognize my login or password or SSN#. Call customer service. Untrained employee said i need to call back tomorrow and speak with supervisor! Crazy unprofessional service

5 years ago

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EW

I'd been a TransUnion account holder for over 15 years and while they are pretty good at issuing monthly email alerts, that was about it. They are so disconnected however for the past 5 years they have had an incorrect home address listed while at the same time always having my correct billing address updates. How inefficient is that. Worst of all, their call center is in India and they expect you to give all your critical data over the phone to someone you can't even understand. Surely the Pritzker Family is no longer running this show. They have more sense than that/

7 years ago

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LMH Westland, MI

AWFUL COMPANY! waste of time! not a free trial, had to call customer service within the first 15 minutes of opening the account for help, bounced me to 4 different agents all wanting my ssn# and personal info, then wanted me to write a letter, seriously?! unacceptable. after an hour on the phone, i say cancel my account and asked for a refund, he said no! I asked to talk to a supervisor, he said no! I was a customer for only 1 hr and had to threaten to contact an attorney to get my refund! UNACCEPTABLE! POOR SERVICE! NEVER USING THIS COMPANY AGAIN!

8 years ago

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Benita Avant-Carter Miami, FL

Nothing gets by them, they truly monitor and notify you extremely fast. Whether is a credit inquiry or suspicious activity, new accounts in your name. They are on the case

2 years ago

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Madison Brice Spokane, WA

I used this company to lock my credit after a compromise. It didn't save my info on my google account so I didn't remember my login information. When I went to log in, it kept having me type my social security number and last name over and over without moving on to the next step. If I can't access my account I can't Unfreeze my credit.

2 years ago

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Peggy Mitchell Oroville, CA

I had a horrible experience with these people. It took me two hours of my time to get to the bottom of why I was receiving multiple alerts, and it turned out to be their fault------erroneous information AND technological issues ALL on their end.

4 years ago

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Je Warren, ME

Attempting to freeze account they push you toward true identity. But web site won't complete authentication ("too busy") despite many multiple attempts over several days. Then they have audacity to email me saying I haven't completed enrolling. Very poor service.

6 years ago

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Phil Bernard

I tried to register my cell phone for the text alerts on my account but was unable. After I entered my phone number it was supposed to send a security code to my phone - It Did Nothing. Absolutely no way to contact anyone from customer support on their website. I will not be doing any business with this company.

7 years ago

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Shauntesy Boyce Lafayette, IN

If you have a problem they are very knowledgeable and if they can't answer your question they will make sure they get someone who does in a timely manner.

1 year ago Edited May 24, 2022

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Juanita Morrison Columbus, OH

I receive immediate notification of inquiries and activity regarding my credit. Thankfully, an attempt was blocked due to this process. I’m glad I now have this protection.

2 years ago

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Erinmarie Xian Seffner, FL

I only had them for a short time but i found them sufficient to protect my info and send me alerts via email when something was amiss.

2 years ago

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Scott Goggans Pawleys Island, SC

I received a notification saying I had changes to my credit (aka Alerts), but when I log in, it doesn't show any detail. I guess they want money. Not going to happen.

10 months ago

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seacoast Exeter, NH

Wish I could give no stars. A total scam. The one report i received was worthless - many inaccuracies. Having a tough time cancelling. Will dispute the charge with paypal.

5 years ago

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Sharon Carter Puyallup, WA

It is impossible to cancel Transunion TrueIdentity . I was told you must go online to cancel, but you got me fooled. I found NO place to go online and cancel....Atty Gen needs to go after them in WA State

6 years ago

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M C Arlington, TX

WORST MISTAKE I EVER MADE WAS TRUSTING THESE PEOPLE!! I HAD TO GET THE POLICE INVOLVED TO GET MY CREDIT REPORT AWAY FROM THEM. STAY AWAY FROM THEM

11 months ago

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Mike DeRosie Midland, ON

Currently on hold for two hours and ten minutes because I gave up after 47 minutes last time! Wish I could leave a no star review !!

11 months ago

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Diamond Blayde Hermosa

Spent 5 hours today on hold with them for them to ask me a question and disconnect... 5 hours on hold... are you kidding me

11 months ago

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Bel El Paso, TX

Customer service personnel are not fully trained and can not answer questions. Personnel is not located within the United States.

4 years ago

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Juan vega

Overall this is a so so to guard your identity since sometimes they take long time to make you aware of your situation

2 years ago

star star_border star_border star_border star_border

Leslie McLean, VA

Wanted to freeze my credit. When you go to the freeze site, they automatically put you in the $20/month program. and your credit is not frozen!

6 years ago

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Review Source

star star star star star

Wendy and David Campbell Gilbert, AZ

TransUnion TrueIdentity keeps me safe. I am really happy with them.

2 years ago

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