MyIDCare, a subsidiary of ID Experts, has provided top-level identity theft protection since 2003. The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to both individuals, families, as well as businesses and government organizations.
MyIDCare provides monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic). As part of its promise to protect customers against identity thieves, MyIDCare offers a 100 percent recovery/money-back guarantee. The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
MyIDCare offers a wide range of identity protection services at competitive prices. Customers can opt for a single sign-on individual plan, which is priced at $9.95 per month, or a family plan, which is priced at $19.95 per month. The family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).
In comparison to other identity theft protection companies, MyIDCare has fair pricing for its services. MyIDCare also offers expanded individual and family accounts that include personal information protection, credit monitoring and credit report copies from all three credit bureaus, among other innovative features, at $19.95 per month and $39.95 per month, respectively.
MyIDCare's plans cover a wide range of monitoring services, including credit monitoring (works with credit bureaus to monitor credit reports and credit scores) cyber (dark web) monitoring, public records monitoring, as well as a proactive feature to check for compromised passwords. Both the individual and family plans provide credit monitoring, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.
MyIDCare identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license. MyIDCare also provides data breach identity protection and strives to educate customers on credit card monitoring versus MyIDCare monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.
This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to customers. According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."
It also includes coverage for reimbursement of electronically stolen funds. In addition to insurance, MyIDCare provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers with identity restoration.
The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from MyIDCare's services. According to the company's website, MyIDCare will "refund up to one year of fees" that customers have paid towards MyIDCare restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record. In order to receive the refund, the customer would have had to follow the proper procedures that MyIDCare provides for reporting the theft and would have already been enrolled in MyIDCare protection services.
MyIDCare's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule. Although the company does employ certified identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
MyIDCare doesn't seem to provide any type of antivirus software or protection against a ransomware attack. Many other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices. Unfortunately, since MyIDCare does not provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
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I've had the service for 3 years and have NEVER been able to log in. I get alerts via email but no way to log in to review the alert. The link they send for "forgot password" hasn't NEVER worked. It's called a "token" and the token is never valid, even when I try to use it withing first 2 minutes. They've never answered the phone for service. 3 friggin years and zero service. Don't waste your time. I suspect they are just stealing info. No real reason for them to exist otherwise. Shena Lally (real name)
Have been enrolled for over 2 years they send emails saying credit report has been changed or accessed. The password they sent does not work. They do not send password reset link when requested. If you call their customer service line you are usually over the 50th person in que. I have tried to talk to and agent now for over 2 years. This is fraud waste and abuse for the Federal Office of Personnel Management. I have requested a audit from OPM.
I was part of the free "trial" in the contract the government had. The letter said I have 2 years of free service and I have been using it for close to a year now. The credit monitoring part of it is just as good or better than any free solution and their ID monitoring seems pretty comprehensive. I haven't gotten anything on the identity theft scanning stuff, which is good I guess. They also have a service that shows you where sexual predators live in your area, with all of their information so you can watch for them. I have not needed to contact customer service, as the service is very easy to login to and use. If there is a way to extend my "trial" when it runs out, I probably will, though not knowing if there is and how much it would be is annoying.
I registered and about 3 months later got an email saying i have an alert on my account and asked me to login to view alert. I forgot my password so i clicked on "forgot password" and typed in my userid. I didn't get the reset password email until at least 10 mins later. I clicked on the link and started to reset my password. I couldn't finish the reset process because I keep getting error message saying my password/userid not correct. I was RESETTING my password, how can it be incorrect when i was resetting it? My userid couldn't be incorrect, either, as i have provided the correct useid for it to send the password reset email to me in the first place. Now I can't view the alert because i couldn't reset my password. WTF.
Customer service takes forever to get on the line. I called about issues on my credit report that were fraudulent and was told "We can't help with that." Forget that I was called by MY bank's fraud department, the fact that I filed a police report and spoke with investigators who found the illegal immigrant who had been using my SSN to purchase vehicles. (Beauty of lemon lot "in-house financing"...they close down and that are no employees to positively verify/identify that the illegal immigrant was the one who fraudulently filled out the loan paperwork. Now there are several addresses attached to my SSN (with 'guess who's' name). Nobody will help me get her name removed from being associated with my SSN. "Sorry, we can't help you there either." FML!!!
This company is terrible. My data was stolen form the Federal Govt. There was a problem registering. I spoke with two people who said it was fine but I was sure it was not. One person finally it admitted it was a problem but that they could not help me. I was passed around to useless people. I finally spoke to a supervisor who also said he would not do anything. I asked to speak to a higher level person and he kept saying it was not possible again and again but gave no reason. Clearly reading from a script. The federal government picked the wrong contractor. The customer service is appalling.