MyIDCare, a subsidiary of ID Experts, has provided top-level identity theft protection since 2003. The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to both individuals, families, as well as businesses and government organizations.
MyIDCare provides monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic). As part of its promise to protect customers against identity thieves, MyIDCare offers a 100 percent recovery/money-back guarantee. The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
MyIDCare offers a wide range of identity protection services at competitive prices. Customers can opt for a single sign-on individual plan, which is priced at $9.95 per month, or a family plan, which is priced at $19.95 per month. The family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).
In comparison to other identity theft protection companies, MyIDCare has fair pricing for its services. MyIDCare also offers expanded individual and family accounts that include personal data information protection, credit monitoring and credit report copies from all three credit bureaus, among other innovative features, at $19.95 per month and $39.95 per month, respectively.
MyIDCare's plans cover a wide range of monitoring services, including credit monitoring (works with credit bureaus to monitor credit reports and credit scores) cyber (dark web) monitoring, public records monitoring, as well as a proactive feature to check for compromised passwords. Both the individual and family plans provide credit monitoring, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.
MyIDCare identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license. MyIDCare also provides data breach identity protection and strives to educate customers on credit card monitoring versus MyIDCare monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.
This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members. According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."
It also includes coverage for reimbursement of electronically stolen funds. In addition to insurance, MyIDCare provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers with identity restoration.
The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from MyIDCare's services. According to the company's website, MyIDCare will "refund up to one year of fees" that customers have paid towards MyIDCare restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record. In order to receive the refund, the customer would have had to follow the proper procedures that MyIDCare provides for reporting the theft and would have already been enrolled in MyIDCare protection services.
MyIDCare's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule. Although the company does employ certified identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
MyIDCare doesn't seem to provide any type of antivirus software or protection against a ransomware attack. Many other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices. Unfortunately, since MyIDCare does not provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
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If a company charged with protecting your most sensitive information cannot even get a simple password reset accomplished without errors, then you have little reason to trust that company. MyIDCare is charged with protecting all veterans information that were affected by a Chinese hack of the OPM. I am one of those veterans. To boot, I am an IT systems engineer. I can tell every reading without flaw that this company has bad website coding, bad processes governing simple website interactions, and very bad customer service policies. My password never works and my phone or laptop is never trusted. I am told to update my security questions, there is absolutely no section on the homepage or my account page to do so. I reset my password only to find out that the account is locked and for some reason I am forced to call and listen to a long answering machine with confusing options to do so. The password I just reset no longer works and the person on the phone makes me change it again even though it was just changed minutes ago. If you really think that these simple problems are the only one that plague this service, you have never worked in IT. I cannot imagine how insecure this domain is if the absolute basics above are messed up so badly. It a way it makes sense that the Govt has chosen such an inept service to manage all of my most sensitive information as a veteran. I am given no choice about my monitoring service and I am at risk because of it.
Reply from MyIDCare
Aug 13, 2019
We have reached out to Billy Veteran Bob to assist with the matter they are reporting. ID Experts takes these concerns seriously and will continue to assist Billy Veteran Bob and this matter. Thank you, ID Experts
You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.
Reply from MyIDCare
Jun 18, 2019
We have reached out to C to assist with the matter that they are reporting. ID Experts takes these concerns seriously and will continue to assist C and this matter. Thank you, ID Experts
I was HACKED in 2018 and I was not even notified by MyIDCare.
Reply from MyIDCare
May 08, 2019
Hello John, I hope this email finds you well. I wanted to reach out as we received your concern on Best Company’s website. We truly apologize for your experience and want to see how we can improve it. Is there a good time we can reach you? We sincerely appreciate your membership and thank you for giving us the opportunity to provide a better experience. Thank you, MyIDCare
Having a hard time logging into their site. The two factor authentication is too slow. Never get a text message (their preferred way to authenticate). Code by email takes up to 20 minutes!!! By the time I receive a passcode, the site session has expired.
I'm very happy that My IDCare call me, I feel very comfortable after speaking with John I he was so patient and he walked me through the finishing of the enrollment of My IDCare. He told me all the things that I'm supposed to do to secure my husband's Identity. Thank you so much for your help.
Dawn K was my customer service representative. We are completely satisfied with our results in her efforts to enroll us in MyIDCare program. Thank you Dawn for all your hard work.
There service has far more features that are important to me than any other provider I've seen. Their monthly articles always seem to address the timely issues and how to view them from a security standpoint.
I spoke with Susan N on December 4, 2018, your representative, regarding my account with MyIDCare. Ms Susan N was extremely professional, kind, polite and extremely knowledgeable regarding MyIDCare. After speaking with Susan N, I was extremely happy to be a MYIDCare customer. Ms N is an excellent representative of MYID Care. Thank you very much. God Bless you all. Ann Estep -Customer (Your survey would not permit me to continue answering questions.) (Your survey did not allow me to continue with comments.)
Last year my wife and I got married and since then we've worked together to build the most stable life together. Financial stability was very important to both of us. Before joining MyIDCare we recently had an event where our identity had been stolen and someone opened a credit account in our name. Luckily, we caught this on time. We never realized it was THAT easy, so we asked our bank who they recommended to help keep our identity safe. They recommended MyIDCare. Andrew was our representative I spoke with. I had just worked the last 19 hours and I was tired and worried for my wife and I. Not only did Andrew answer and explain everything in detail, but he did it in a way that was simple and easy to understand. By the end of our chat, he had me sold. Andrew explained everything from broad topics such as what MyIDCare was all the way to the minuet details such as how often I get alerts. I signed up and now my wife and I are beginning to feel at ease again. I'm extremely satisfied with my experience and I hope this signs of more to come. Thanks again!
I was very and pleasantly surprised to have the ability to speak to a competent representative in resolving my concern. Not being pushed around from one person to another was a delightful and changing experience. Further, with all due respect, speaking with a person -- in the US -- rather than overseas was also a factor in my deep satisfaction.
Yesterday I thought I might have been hacked and so called MyIDCare. Josh M, an IDCares Specialist, worked patiently with me for over an hour to solve my problem. I am an older woman and not proficient on the computer! Josh was thoughtful, proficient and patient. It took quite a while, but the complex problem was completely solved and I felt supported and not "put down" for my lack of understanding. Josh simply did an excellent job on all counts: solved my difficult problem and left me feeling understood and supported. I cannot praise him enough. Thank you, Josh!
Susan/Andrew were XLNT / enrollment help
My representative, Josh was very informative and kept right on top of my fraud investigation.
John was very helpful in answering all my questions and concerns plus new the problem of ID theft and how to prevent it
John was extremely helpful and patient, and he helped me to understand the issue, the next steps, and most importantly he helped me to gain a peace of mind after freaking out for a week.
My ID Care was awesome. They notified me of fraudulent activity involving my personal information and walked me through step by step of what to do next. I was very impressed with the help and care I received from Josh.
My ID Care has once again proven to be an excellent company and one to be recommended. John called me to advise me on things to be aware of that could place me in financial danger following notification of my email being on the dark web. He proved to be a good listener, allowing me to state my concerns as well as answering all my questions. He was very knowledgeable, courteous and pleasant. Thank you for employing outstanding representatives like John! Sincerely, Deborah
John I was very helpful. He explained what the alert meant and how to change passwords to more sensitive ones.
It has been so helpful. My ID Care specialist has been so helpful, patient, informative, clear and compassionate. I have been trying myself but felt so defeated. I am on a road to clean up the fraudulent accounts.
I've just begun using the service. John was extremely professional and helpful with our phone conversation.
This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!
John was very helpful. He took me through the credit reports in a very detailed manner and helped me understand how to better track any issues in the future.
My experience with my advisor was very good. She was very available both on the phone and over the internet. I would not hesitate to use MyIDCare again should I ever need them.
They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.
John exceeded my expectations. He stayed on the line with me holding for 45 minutes to find out what the problem was being reported by Bank of America. We finally get someone and their customer service is closed and I have to call back tomorrow for a credit analyst to raise my limits. Seriously? My BofA Visa auto debits from my checking account and they created total chaos and ruined my evening over a case of wine! John helped me and worked with me and I can only give him praise and thanks. Shame on you Bank of America and I’ve been a customer since 1979!
Outstanding service each and every time I call. This company makes you feel like no question is too small or unimportant. They clearly have their customers best interest and safety as their core mission.
My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.
We have only just begun to find the culprit who stole my ID. I was overwhelmed with the damage a person can do. MyIDCare's plan of action to find this perpetrator appears to be a solid, well planned approach (things that I would not have thought of) and I have faith that MyIDCare can undo the damage to me and find this person for which I plan on prosecuting.
Your customer service representatives are outstanding! The woman I dealt with (Hannah W.) was very helpful, courteous, friendly, and quite knowledgable. As a novice to this type of ID protection, she was quite helpful to me in setting up my account.
John was very helpful. He helped me call the lenders with which the thief had applied for credit with. The applications were denied and lenders said they would remove the inquiries in my credit report.
My initial experience with MyIDCare has been OUTSTANDING! Your agent, John, walked me through the process of registering my new account, and was extremely helpful, courteous, and professional in doing so. I look forward to establishing a mutually beneficial relationship with MyIDCare, and have every assurance that I am in very good hands indeed. Thank you again, John! : ) Respectfully, Terry Allen Chilcott
Trevor W was a tremendous help to me. He was efficient, knowledgeable, patient, and friendly. He is a great representative of your company. He engenders trust.
Very nice & patient in walking me through the process.
Trevor W assisted me. He was a very pleasant professional who patiently helped me activate my account and answered additional questions for me. If I choose to continue using IDCare after this one year of free service,m I will ask for Trevor.
Trevor was great and helped with all my needs
Trevor was very helpful and took time to explain things for me.
The representative was helpful and provided me with the assistance I needed. He was very pleasant.
John I was extremely helpful in helping us to get our accounts open.
John was very helpful and provided the information I needed to check the status of a child’s credit history.
I completed enrollment, but was unable to log on to enroll in the credit monitoring. John reviewed my original enrollment and discovered an error with the user name. He corrected it and remained on the line until I was able to access the monitoring website.
John I was very polite and helpful with the issue I had. Let him know that I really appreciated his helpfulness.
I am very pleased with the prompt and courteous assistance I receive whenever I contact MyIDCare. My representative thoroughly and patiently answers all my questions and takes care of my concerns.
John was very informative and helpful.
feel very confident using your company withe excellent coverage to stop identity theft and your staff is always willing to help when needed highly recommend your service
The representative was amazing. Thanks Trevor W. He explained my options very clearly
this has worked tirelessly for me trying to get my stolen i.d. fixed and getting my credit back where it should be. one credid card company refuse to drop me from charges on a card open in my name even though i filed a police report and send them proof that it was a fradulant account myIDCare has worked very hard on this and they say that they will not stop until there is a decision in my favor
I called in to get help logging into my account, Trevor W was excellent in helping me get the correct information. But, he also was very helpful in resolving my initial reason for logging into my account.
Easy to follow, understanding and very patient.
Trevor is personable. He has patience. He is professional and knowledgeable. He was able to make an unpleasant situation into a better one through his perseverence. He handled the people at AMEX with ease.
Excellent help and follow through. Highly recommend this service.