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Founded in 2005 and headquartered in Arizona, NortonLifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.
NortonLifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals, families, and businesses.
According to NortonLifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. NortonLifeLock will send fraud alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.
Using the promo code "BestCom," Best Company visitors can get 25% off a NortonLifeLock protection plan. Terms apply.
NortonLifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.
NortonLifeLock customers can receive credit monitoring services from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning and dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.
Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, NortonLifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.
In the event that a customer becomes a victim of identity theft, NortonLifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company also provides limited power of attorney/time with restoration specialists and lost wallet protection.
Additionally, NortonLifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, NortonLifeLock will also work with customers with pre-existing identity theft conditions.
NortonLifeLock offers up to $1 million in its million-dollar protection package.
This million-dollar protection package covers up to $2,000 in replacement of lost or stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and childcare, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.
NortonLifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.
NortonLifeLock will also monitor customers' information around-the-clock so customers can rest with a peace of mind.
NortonLifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.
The identity theft protection company offers a 60-day complete money-back guarantee to annual NortonLifeLock account members that request a refund within the appropriated 60 days post-billing.
Meanwhile, some other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. NortonLifeLock's pro-rated refund promise emphasizes the company's confidence as well as its service guarantee.
NortonLifeLock offers four identity theft protection options to choose from: the Standard plan that costs $9.99 per month, the Select plan that also costs $9.99 per month, the Advantage plan that costs members $19.99 per month, and the Ultimate Plus plan that costs $29.99 per month.
Best Company visitors can use the promo code "BestCom," to get 25% off of all NortonLifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.
Within the industry, NortonLifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.
Customers are able to get the NortonLifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature.
With the NortonLifeLock mobile app, customers can access their credit scores from all three credit bureaus. According to the NortonLifeLock website, the mobile app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."
Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.
In terms of device security, NortonLifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.
According to the company's website, the Norton Family Parental Controls, Norton Cloud Backup, and SafeCam options are currently not supported on Mac OS.
Lifelock notified me that there were six requests to open credit cards in my name. They called all the stores to notify them that these was fraudulent requests. Lifelock helped me avoid a nightmare.
Lifelock has warned me when something out of the ordinary occurs on my credit accounts. Fortunately it was me doing a different than usual routine. But it shows that they are on top of things. And I appreciate that.
Knowing that LifeLock is constantly monitoring my accounts gives me a sense of security that's priceless. I try to keep an eye on my accounts but I can't do it constantly like they do. I love that extra layer of protection.
I don't have time in my busy life to monitor all my credit cards, reports, everything. It is so reassuring to know that Lifelock is doing that for me. Thanks Lifelock.
I love LifeLock and the protection I receive. I feel confident having LifeLock.. However, I miss the screen on the homepage showing our credit scores. This was an excellent feature and I wish they would bring it back.
I had my identity stolen and joined LifeLock. LifeLock does a great job monitoring my financial transactions and gives me alerts for any transaction out of the ordinary. I feel comfortable and safe with this monitoring.
Since my signing in, their reporting has been on schedule. A transaction overseas was picked up in minutes and notified. So far, the monitoring is excellent. Keep it up!
I am happy with all their services and their customer service. I've had to call a couple of times to ask questions about their website, and/or how to navigate. Always friendly and knowledgeable help.
This has been such a relief for me. Not having to think about this stuff has taken a lot of stress out of my life. I recommend it to others whenever I can. Well worth the money.
I was really surprised at how quickly LifeLock contacted me about a request I made for credit with a retail store, that is when I realized that they are really on the ball. I was definitely impressed with this and I now know that I will continue using their services for the foreseeable future and I also highly recommend them for anyone who wants to feel secure from identity theft.
Someone was trying to open an account with Sprint using my social security number. I called Lifelock and spoke with the Tyson Herrell. He was very knowledgeable and helpful. He contacted Sprint and with his help the situation was resolved.
I first heard about Lifelock ID protection on TV commercials and have since been interested in obtaining Lifelock's ID protection services. A month ago, I located Lifelock's website while web surfing and I reviewed the various plans and I enrolled in the Ultimate Plus for $29.99/month and I have to say that the service rendered so far has been comprehensive with rapid responses. They always inform me of the few personal information data changes I had to make to keep current with all bank accounts as well as my accounts with credit card, online retailers and my social security account.Not only do they notify me of these changes, they also request that I acknowledge these changes to insure proper authorization of these changes at all times. In addition, Lifelock always inform me of any sex offenders that move into my neighborhood so I have some sense of security knowing that someone does have an eye on them at all times. Lifelock is a godsend!
For a new member, the time from sign up to getting any type of instruction is very poor. (Wait time on phone is also bad.) We are not very computer savvy and still have not received anything in writing as to how the whole thing is supposed to work. We are just figuring out how to respond to alerts.
When I had realized that my identity had initially gotten stolen, Life Lock had called me to see if I had opened a new credit card account, I had told them that I had not and they had shut it down, before the new credit card had been issued to the person whom had stolen my identity. I have also been a victim of stalking and it is reassuring that Life Lock notifies me when convicted felons are released from jail and exactly where they live if located in my neighborhood or within a 50 mile radius. This service is especially important for those whom have children and want to keep them safe.
Since joining Lifelock I have not had any Identity theft issues so I would recommend them for that alone, however, I must let others know the "extra mile" Lifelock traveled for my family. We live in Moore Oklahoma and we had a devastating tornado rip through here in May of 2013, for the next two months I noticed Lifelock had not deducted my monthly fee so I called them. The very friendly representative informed me that all the customers in the Moore ZIP Code would have their monthly bills suspended for at least a year so as to, in some way, help those who lost homes, property and in some cases family and or friends to this disaster. I think this was an awesome act and really appreciate Lifelock, I will continue to use and recommend them to all my friends and family. Respectfully, Dave A.
Ann in your client support group was amazing. I received a call that there was an account opened in my name, it was fraudulent. An investigation was started. The next day I received an call from Capital One to confirm my new "account" and change of address. I let the agent know that this was a fraudulent account and that it should be closed immediately. The next day I received an e-mail from Capital One indicating that my new credit card was on its way to me, which is recieved a day later. I received an email from LifeLock and called back immediately and described all of the activity. Ann stepped in and conferences in Capital One bank and we went over the transaction with them again. They assured us that the account was opened on October 6 and closed on the 8th. Somebody by the name of George decided to partner with me on a new PlayStation credit card. I hope he is not too disappointed when he cannot use the card! Thank you Ann and thank you to everyone at LifeLock for keeping my accounts safe and sound.
I sent in an email asking about finding the LifeLock mobile app. They responded with a very concise explanation of how they are review the safety and security features of it before making it available again. I was quite satisfied with their response.
Nothing short of excellent. I signed on with LifeLock some time ago, after learning that some personal info was compromised and used fraudulantly. Nearly all those I contacted -- i.e., various institutions -- advised me to register with your service, with glowing reports for LifeLock. Since registering with LifeLock, your customer service staff and emails have been spot-on, prompt and consistent in issuing warnings about other security breaches. Please keep up the good work -- especially where it concerns the most recent breaches at certain retail outfits. Thanks again for your excellent service. I never miss an opportunity to recommend you to friends & associates. Sincerely, D.
This is not a "complaint", exactly, but we have received a fair number of alerts from Lifelock pertaining to legitimate transactions. Their vigilance is what we're paying them for, and we'd rather they were a little over-zealous than careless. We respond as quickly as possible, but recently discovered that even though I had responded to a series of alerts, and believed them cleared, they were still showing as "live" under my husband's sign-on. (I don't understand why, but we have two accounts that are linked in some way, instead of a single account.) At that point, the alerts were about 2 weeks old, and we're wondering what would happen if neither of us had responded in that time. We *thought* someone should have notified him of the open status of these alerts under his name. Now we know that we both need to respond. Still, we consider this an invaluable resource and service, and will certainly maintain it. Phone support, when we've sought it, has been first-rate
I was notified by LifeLock on my cell phone and via email. After completing the on-line questions asked by LifeLock, I was called. The LifeLock representative was very helpful in resolving the question which was perceived to be a fraudulent inquiry to one of my accounts. I'm glad to have LifeLock and would not hesitate referring anyone to use their services. Thank you LifeLock!
I enrolled in LifeLock never expecting to actually need it. But a year ago, someone got hold of my ssn and birth date and all of a sudden bank accounts and credit lines were being applied for in my name. LifeLock caught almost all of them before I had any idea what was happening. They helped with all of the paperwork with the FTC and local authorities. I'm still getting random attacks, but because of LifeLock all fraudulent accounts are being closed before any real damage can be done. I highly recommend LifeLock!
Lifelock informed me of an alert via phone and e-mail. They took time and gathered information and assured me they would find a resolution to the matter. They continued to update me every step of the way. My issue was quickly resolved in a fraction of the time, and so I am glad to have them on my side.
Very helpful, very quick response to when I inquired about the veterans discount. They replied and activated the discount within a week. If you are a veteran, LifeLock has your back. I am thankful that LifeLock recognizes our service with their service.
I received an alert that someone tried to get a bank loan in my name. Lifelock notified me immediately, and was able to connect me with the lender to ensure they knew the application was fraudulent and to block any further activiy. VERY happy with the service from Lifelock! Who knows what a financial mess I may have had without them?
I am very pleased with the LifeLock team.....There was an alert sent to me this past Saturday. The LifeLock team responded quickly and followed up immediately with what had gone wrong with an auto sales company in Atlanta, GA. As it turned out, it was merely a typo error of the social security number--which ended up to be my number instead of the applicant's number. Per our 3 way conference call, no further action was needed. I was given all the information I needed for my own files. What this event did do for me was affirm that LifeLock is constantly alert to their client's accounts and is very serious about protecting them. THANK YOU LIFELOCK!
I called Lifelock regarding a notification that I received of a credit check that took place without my knowledge. The representative was very helpful and nice over the phone. They got back to me within 48 hours and everything was cleared.
I originally signed on in 2008. Never was I contacted that there were new programs and that my program did not have the bells and whistles it originally did. also it is a pain to get your cards and bank accounts reigstered. It sometimes takes it and sometimes it does not. Also I get alerts for the least little thing. Which makes you complacent when you get a real alert.
I immediately filed a complaint online with Lifelock after I realized that I had entered personal and account information in an email that I suspected was sent fraudulently by a cyber criminal that at first appeared to be sent by Apple and that my identity might have been compromised. I received a reply advising me that I had taken the right steps by filing a report with the Internet Crime Complaint Center of the FBI, changed by Apple password,contacted Apple to monitor any suspicious activity regarding my account and filed a complaint with LifeLock so that anytime Lifelock's advanced detection system identifies any suspcious applications for credit or services using any piece of my identity within their network, they will assess my level of identity theft risk and alert me of the application by email and/or phone which was a great relief to me.
First call to Customer Support, it was a very smooth activity. We had received an alert in regard to an account and bank that we did not recognize. While talking to Melissa it became clear that further investigation was needed. Melissa called the bank, conferenced in the Bank Representative to review the situation privately, we found a similar ID number in a commercial account that was not ours. Issue identified and minimized in 1 call.
I have been notified each time there has been a large transaction or a credit inquiry pertaining to me or my accounts. I have and will continue recommend LifeLock services. If LifeLock sees anything that may seem suspicious then, I am notified by call and email.
I find comfort knowing LifeLock is monitoring my personal information and financial accounts. My credit score went from 763 to 820 simply because LifeLock prevented credit card companies from running my credit worthiness as part of their solicitation to open accounts. Also, I receive far less junk mail. I am very pleased with the services LifeLock and highly recommend their services.
I have been very happy with the service and the notifications. Lifelock has been very responsive any time I have had a problem or a question. Very knowlegeable and courteous.
Rachel was wonderful! She was so helpful. She connected me with both the company involved and the resolutions department of Lifelock. She helped me through the whole process. I would definitely recommend Lifelock!
I just signed up a few days ago because I expected some identity fraud. Since that time life lock has been able to stop multiple accounts from being opened and has helped me investigate accounts that were recently opened and charged without my knowledge. Lifelock has been actively assisting and going the extra mile to report and flag my accounts to the various parties so that anytime my name and personl data comes up, it will be flagged. I already feel safer and protected. It's also nice that I don't have to make the calls to the various parties. Life lock handles everything so you can go on with life while they handle it for you. I'm a very satisfied customer. Thank you!
Lifelock is like a really smart guard dog. They're always watching for everything that could effect you, and they contact you the moment they detect anything. Having them on your side is like taking a warm bath, you can remain calm, all is well. On the downside, it is a little pricey. $20 a month may be a little much for some people. To me, it's worth it.
Roger T Ogden
I called Lifelock when I received a bill from bank that I did not have an account with. They took care of it and then notified me of several attempts to open accounts with my information. They have taken care of everything superbly.
Had a problem with identity theft. Life lock was very quick and professional about dealing with my problem. I'm very happy to have had them on my side! They are well worth every penny. Thank you Lifelock!!
Lifelock was most prompt in responding to my question about accessing my account difficulties. The problem was corrected when we realized that both my wife and I could not use the same email address as user name as recommended.
Someone has tried to open brand new accounts in my name using my social security number, The first time was earlier this year. A few weeks ago, someone tried again in two different location and your team caught them again. Within hours, LifeLock resolved the issue before damage was done. Your team has saved me three times this year alone. Thanks for having my back.
I received a Lifelock alert telling me that my name had been added to a bank account. The Lifelock representative helped my resolve the issue quickly. I could not be happier with the outcome.
Great, Lifelock monitors every inquiry that is associated with your personal information and help you every step of the way to make sure the fraudulent inquiries are resolved. Its a must have! Great customer service!
I am presently working with lifelock on identity fraud issue and the thief has already used the credit card he/she applied for with Chase Bank. Lifelock has been with me and advising me of necessary steps which must and are being taken. I really don't know how I would survive this ordeal without this outstanding service. Thank you Lifelock!!!
This service is so awesome! I inquired about tv and internet service and lifelock sent me an alert that my personal information has been used, even though it was me . Awesome!
I applied for a retail store credit card. The next day LifeLock telephoned and emailed me regarding it. They wanted to know if I had applied for this card. Lifelock did not just sign me up, take my money and put me on the back burner. They are watching my back. Thank you !
Mary E. O'Neal
I like the fact that you constantly moniture my accounts & keep me informed as to what is it isn't happening. It feels good to know someone is keeping an eye out for things I might not even think about, tho I do try to be careful.
We have been well pleased with the service. It has caught a couple of issues that were enter errors in someone applying for a line of credit that was not us. Getting the 'credit application' notices has saved us some potential headaches. The customer service with these issues have always been very professional and quick responses. In my opinion the annual rates we pay are worth the protection we provided! We have recently added our childern to the LifeLock Junior plan to protect their future credit.
Wonderful! Lifelock emailed about a possible fradulant credit inquiry on my credit accounts. I replied to all the emails, and I telephoned Lifelock that I would shortly be out of state on vacation where I could not be contacted or reply by telehpone or email. A Lifelock agent called the next day, answered some questions I had, then contacted the inquiring financial company and stayed on the line with us that all questions could be answered. The financial company saw that there was no longer any false credit application in the system and requested to Equifax that the credit inquiry be expunged from my FICA score. Lifelock is fanastic!
LifeLock representative Sean attempted to contact me about possible fraud while I was in hospital for surgery. I was unable to return his call due to hospitalization. Fortunately, I have recovered and now able to respond to the LifeLock alert. I spoke with Joseph at LifeLock this afternoon and told him about the alert and that I had called Capital One earlier to confirm fraudulent activity. The individual who applied for a credit card using my name had my social security number, address, and phone number. Capital One canceled the card and is investigating.I want to thank LifeLock for detecting the attempted use of my information for fraudulent use. Thank You!
A few years ago, while vacationing in Ca, my boyfriend was contacted by his credit card about suspicious charges in three states. Thankfully they were resolved, but we immediately signed up for LifeLock, while still on vacation. A couple days ago, LifeLock notified me of a new application for a Verizon account, which was fraudulent. I just hung up from a mediation call with a LifeLock representative and Verizon. The problem is resolved and I can sleep soundly, knowing I am well protected from the identity thieves. I am now writing to my family and friends urging them all to sign up today! Many thanks to LifeLock.
had multiple attempts to set up new credit cards using my stolen identity. Very good service and support connecting me directly with each company and bank to get the cards denied or canceled and removed from my credit history