Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring. LifeLock services more than 4.4 million members and provides identity theft protection to individuals, families, and businesses. According to LifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. LifeLock will send fraud alerts to customers of any potentially suspicious activity and will help address identity theft victim problems. Using the promo code "BestCom," Best Company visitors can get 10% off a LifeLock protection plan. Terms apply.
LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens. LifeLock customers will receive credit monitoring services from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning, court records monitoring, social security number monitoring, and financial account monitoring. Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. LifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.
In the event that a customer becomes a victim of identity theft, LifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company provides limited power of attorney and lost wallet protection, as well as assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers with pre-existing identity theft conditions.
LifeLock offers up to $1 million in its million dollar protection package, which covers up to $2,000 in replacement of lost or stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and child care, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.
LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The company will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the situation. LifeLock will monitor customers' information around-the-clock so customers can rest with a peace of mind. LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.
The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing. Meanwhile, some other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's pro-rated refund promise emphasizes the company's confidence as well as its service guarantee.
LifeLock offers three identity theft protection options to choose from: the LifeLock Standard plan that costs $9.99 a month, the LifeLock Advantage plan that costs members $19.99 a month, and the LifeLock Ultimate Plus plan that costs $29.99 per month. Best Company visitors can use the promo code "BestCom," to get 10% off of all LifeLock identity theft protection options. Terms apply. These options include social security number and credit alerts. Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and security.
Customers are able to get the LifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature. With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus. According to the LifeLock website, the mobile app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts." Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.
In contrast to many other identity theft protection companies, LifeLock does not provide customers with antivirus software to protect sensitive data on their personal computers from identity thieves. Identity thieves often target personal computer systems which means that LifeLock customers will need to pay personal out-of-pocket expenses for additional identity theft protection in regard to antivirus software. Other companies in the identity theft protection industry offer antivirus software within their standard plan/package to save customers personal expense and to provide further identity protection.
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