Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring. LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals, families, and businesses. According to LifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. LifeLock will send fraud alerts to customers of any potentially suspicious activity and will help address identity theft victim problems. Using the promo code "BestCom," Best Company visitors can get 10% off a LifeLock protection plan. Terms apply.

The Good

  • Identity Theft Protection
  • Recovery Services
  • Million Dollar™ Protection Package
  • 24/7 Live Member Support
  • Money-Back Guarantee
  • Pricing
  • Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens. LifeLock customers can receive credit monitoring services from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning and dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more. Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. LifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.

Recovery Services

In the event that a customer becomes a victim of identity theft, LifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company provides limited power of attorney/time with restoration specialists and lost wallet protection. LifeLock also assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers with pre-existing identity theft conditions.

Million Dollar™ Protection Package*

LifeLock offers up to $1 million in its million-dollar protection package, which covers up to $2,000 in replacement of lost or stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and childcare, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.

24/7 Live Member Support

LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats. LifeLock will monitor customers' information around-the-clock so customers can rest with a peace of mind. LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee 

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing. Meanwhile, some other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's pro-rated refund promise emphasizes the company's confidence as well as its service guarantee.


LifeLock offers three identity theft protection options to choose from: the LifeLock Standard plan that costs $9.99 a month, the LifeLock Advantage plan that costs members $19.99 a month, and the LifeLock Ultimate Plus plan that costs $29.99 per month. Best Company visitors can use the promo code "BestCom," to get 10% off of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts. Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and security.  

Mobile App

Customers are able to get the LifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature. With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus. According to the LifeLock website, the mobile app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts." Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

The Bad

  • No Antivirus Software

No Antivirus Software

In contrast to many other identity theft protection companies, LifeLock does not provide customers with antivirus software to protect sensitive data on their personal computers from identity thieves. Identity thieves often target personal computer systems which means that LifeLock customers will need to pay personal out-of-pocket expenses for additional identity theft protection in regard to antivirus software. Some other companies in the identity theft protection industry offer antivirus software within their standard plan/package to save customers personal expense and to provide further identity protection.     

The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including lost wallet protection to those who have fallen victim of identity theft or fraud. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service. The company's Million Dollar™ Protection Package covers lost or stolen documents, wages, and more. LifeLock also provides educational resources, a money-back guarantee, a detailed mobile app, and reasonable pricing in comparison to other protection services.

LifeLock has three identity theft protection options that can include credit, social security, bank account, credit card, and crimes/other fraud alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc. The one major downside of the company is that it does not seem to provide antivirus software which limits some LifeLock account members from additional identity protection as they would have to pay out-of-pocket expenses to get antivirus software. Above all, if you are looking for a reliable company to help protect your identity and personal information, LifeLock is a great company to choose from. 

*Coverage for lawyers and experts, up to $1 million for all plans, if needed. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at

View Best Identity Theft Protection Companies


As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.

User Reviews

Star Rating


915 Reviews

Review Breakdown

5 star
4 star
3 star
2 star
1 star

Sentiment Criteria

Value for your money
Quality of product or service
Customer service
Company trustworthiness
search cancel
Roger Allen
May 28th, 2014

I have been a LifeLock customer for several years and thankfully I have thus far been safe. However, what disturbs me is their billing system. Without going into an elaborate description of what happened to me I will quote a comment made to me by one of their customer service representatives, "We do a good job at protecting your identity but our billing department leaves a lot to be desired." I came to this site looking for an alternative to LifeLock because for the past few months they have been very confused and have completely screwed up my billing. Additionally, I recently received incorrect information from one of their supervisors while on the phone attempting to correct the mess they created. Frustrated, I made the comment that my confidence in them has been shaken and asked them who is going to protect me from LifeLock.

[email protected]
April 28th, 2014

I've been looking into this type of ID prtection....after reading the reviews, especially about customer service, it sounds like LifeLock is the way to go.

dom cappuccilli
April 18th, 2014

I have life-lock it's awesome...wouldn't change it ever.

helen blowers
April 4th, 2014

I was leary of signing up with life lock, but after a freind had his identity stolen, i decided $99 a year was well worth it ! I have only joined , but found the customer service to be outstanding, they were patient and helpful about by paranoia, and not very computer literate ways! so far so good!!!

Mary Davis
April 2nd, 2014

Great company; has alerted me appropriately. Highly recommend./

[email protected]
March 14th, 2014

I'm a retired portfolio manager, and I recommend all my family, friends, and past clients use these guys. Love mine. I've got too many assets to protect to go with a company that hasn't been around as long as LifLock.

December 17th, 2013

@ Jeff if there is something on your credit report you can file a letter of dispute with any of the 3 credit agencies. Go to their website and look up file a dispute. Good Luck.

December 4th, 2013

I subscribed to LifeLock after I learned that somebody used my credit card and bought things in the internet maybe 6+ yrs ago. Really like the alerts I get from them periodically via email informing me whether my info has been compromised or not. or the phone calls I receive when there are unknown suspicious activity.

October 16th, 2013

I signed up with LifeLock 2 days ago on their "Ultimate Package" and installed their Iphone app. I didn't know I was going to get my credit score from all 3 bureaus, and I can see my credit score in their app. They provided a full credit report and I found a couple things that shouldn't be on there, but I had no way to dispute or remove those items, but I guess that's probably a different service.

October 15th, 2013

Great experience. Had a notification after 3 months of service from some freaking server at Chili's that tried to sign up for an online gaming service!? WAT? THANK YOU LIFELOCK!

[email protected]
October 15th, 2013

With someone in the Oklahoma area with the same name, birthdate, and hair color, as me with a criminal record, id protection is very necissary for me. These guys are awesome, and they've been in business waaay longer than anyone else. Nothing but good things to say.

Spencer K.
October 14th, 2013

Good customer service. The price is cheap whcih is what i need. THe real reason I signed up with these guys is because of the $1million insurance. That seemed to me a no brainer. A ton of insurance in case something terrible happens with my ID.

Gregory Anderson
October 14th, 2013

I would like to thank the great state of South Carolina for losing my personal information. I would also like to thank LifeLock for stopping the person who tried to get three credit cards within a two hours using my personal information which South Carolina lost.

Nadia S.
October 14th, 2013

Just signed up a few months ago. I like the price and I like the fact that I at least have something in place for my identity. The only complaint I have so far is that I get my alerts the next day rather thn the same day. Not sure what the point of that is. But I guess some alerts are better than none.

October 14th, 2013

Ok, so I finally bit the bullet and signed up after comparing like 5 different identity theft services. I have to say that I am impressed with Lifelock Ultimate. Hopefully, I won't have to use this service, ya know, but i really think I made the right choice over the other companies, although Trusted Id would have saved me a couple bucks and seemed pretty good too.