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NortonLifeLock

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944 User Reviews

9.9

Overall Score

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William E Langen

Lifelock missed some unusual activity with my identity... I was getting Notices from banks located in the northwestern united states.....I'm on the east coast...

5 years ago

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William E Langen

2 months ago, you reported no fraudulent activity, when there had been a breach of my identity with my Kohl's charge card.

5 years ago

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William E Langen

My credit card number was somehow hacked or stolen in November. I was not aware and LifeLock did not catch it. Not sure we will continue with your service.

5 years ago

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William E Langen

I like this service, just would like a monthy update or notice when a incident happens, but overall I like it.

5 years ago

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William E Langen

I like to fact Life Lock watches my activity and notifies me immediately if there is a problem.

5 years ago

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William E Langen

It saved me close to $850 in erroneous charges on a credit card.

5 years ago

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William E Langen

this is the greatest credit protection program I can recommend. Best ever.

6 years ago

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William E Langen

Great service. After having my identity comprised I finally feel secure.

6 years ago

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Nancy

A more than an average company they are very serious for what they do for you

6 years ago

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William E Langen

I am very happy with LifeLock and have recommended it to several people.

6 years ago

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Alex

Hortensia, : I just cancel my life lock account for the sama reason , some one used my social security number to apply to a credicard , and I was never notify by lock .

6 years ago

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Mary Davis

Great company; has alerted me appropriately. Highly recommend./

7 years ago

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Nesha Leonard Tallahassee, FL

I love it. It does a really good job. Haven’t had any problems with it at all. Very solid protection.

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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Zac Cannon Long Beach, MS

The system works but is a bit expensive. When you purchase it, it does work and protects your personal information well.

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Jan. 17th, 2020

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Steve schramm Salem, UT

They help provide me peace of mind for data security. Delivered the service contracted for but the fee structure is too high.

2 years ago

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MK Chantilly, VA

So LifeLock is owned by Equifax and if you were one of the millions whos information was breached, I would NOT recommend them.

3 years ago

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Neil C Dunn Concord, NC

Get an alert to call them and there is never anyone to talk to. Been a member for years and will be cancelling. They are a JOKE!

4 years ago

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lee Apopka, FL

Had a problem and Lifelock did absolutely nothing except tell me how to fix on my own unless I wanted to hire outside help

5 years ago

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William E Langen

Poor. Not once was I called or notified of any action on my security compromise. Bank and financial advisor had to take action. Where was LIFE lock?

5 years ago

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William E Langen

The service does not add all banks to it. It won't add my Credit union account and I have asked three times for it to be added with no response.

5 years ago

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William E Langen

My Social Security number was taken by someone who used it for my income tax refund. The problem has still not been resolved.

5 years ago

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William E Langen

Very helpful when I need assistance. Thank You!

6 years ago

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judith hodgkins

Too notch A++++++++

6 years ago

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William E Langen

I get a lot od info that I already know, Not sure how this company is helping me.

6 years ago

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William E Langen

A good service but life lock has difficulty logging on to mt bank accounts

6 years ago

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Gary

In Late January I traded cars and financed a newer model. I was surprised that when the dealer applied for the credit, they went through multiple credit agencies. I received several alerts all at about the same time, asking if this was my activity or someone trying to use my identity. To my pleasant surprise, Lifelock caught someone trying to utilize the dealerships backwall in contacting a couple of those agencies mentioned. Luckily Lifelock was on the spot and I was able to clarify my purchase and thru the correct finance company. Thanks Lifelock, you saved me tons of grief. Much appreciaed.

6 years ago

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Bob

They have done exactly what they say they will.

7 years ago

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dom cappuccilli

I have life-lock it's awesome...wouldn't change it ever.

7 years ago

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Jeff Stewart Saint George, UT

I’ve used it and been warned of some credit applications that were not authorized.

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 14th, 2019

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Ron Durfey Pleasant Grove, UT

Very happy with this service. Cost is kind of expensive. But love the warranty and the ability to feel secure.

2 years ago

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Troy Siren Gilbert, AZ

Absolutely a great product after having my credit hacked into.

3 years ago

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William E Langen

Too slow to sending notice when credit is being check, long delay from LifeLock when someone is checking your credit

5 years ago

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William E Langen

I would definitely recommend you to anyone. I am very appreciative of all you have done.

5 years ago

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William E Langen

My service has been ok but, I never received my shredder that I signed up for.

6 years ago

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William E Langen

Impossible to use. Impossible to log in and give info. Will not accept the information I have Provided.

6 years ago

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William E Langen

I was a victum of idenity theft in 2011. Lift lock did not discover this and I was informed by the IRS two months ago.

6 years ago

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Steve Duran

I've applied for cell phone service and a solar panel leasing company, not ONE notification. Rip off!

6 years ago

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Flynn Billy J. Eugene, OR

Charging their service at $9.99 when advertised at $8.99 and we didn't sign up for their service !

3 years ago

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Adonis

They dont answer the phone ! 20 min hold times ! Called 3 times and same results ! Avoid

5 years ago

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William E Langen

I am disappointed that you didn't alert me when I opened an Amazon credit card

6 years ago

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William E Langen

Have had two incidences of credit card fraud. In the past 6 months.

5 years ago

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William E Langen

I've had a breech and you guys don't know it.

5 years ago

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Larry taylor

They do not do the recovery ,they assist you

6 years ago

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Mike

Lifelock customer service is terrible.

6 years ago

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