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LegalShield IDShield

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228 User Reviews

8.0

Overall Score

Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards.

IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, consultation services, and more.

According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers.

Additionally, IDShield provides members easy access to their credit scores, fraud alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection.

IDShield offers a 30-day free trial along with four different identity theft protection service plans - two individual plans and two family-specific plans. Each plan comes with credit monitoring services, unlimited consultation services, credit score tracking and reporting, and more.

Read on to learn more about the pros and cons of IDShield's identity theft protection services.

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The Good

  • Individual and Family Plans
  • Monitoring Service
  • Recovery Services
  • Service Guarantee

Individual and Family Plans

LegalShield IDShield offers identity protection plans for both individuals and families at fairly affordable prices. Each family plan covers one person, a spouse, and up to eight children.

The individual plans include monitoring services like credit bureau monitoring, social security number monitoring, dark web monitoring, and more. The individual plans also include unlimited consultations with licensed private investigators, a $5 million service guarantee, comprehensive restoration, and the Vault Password Manager.

The family plans include every service that is found in the individual plan but also includes child monitoring services. In regard to credit bureaus, ID Shield works with Experian for its credit monitoring services.

Monitoring Service

In order to best protect customers' identities, LegalShield IDShield provides credit monitoring, dark web surveillance, social security number monitoring, email address monitoring, social media monitoring, bank account number monitoring, and more.

If any suspicious activity is detected, LegalShield IDShield will issue an immediate fraud alert to the customer.

The company also has the ability to perform credit freezes. Overall, IDShield monitors everything from customers' personal bank accounts (checking account and savings account) to their credit score and much more.

Recovery Services

In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as lost wallet assistance.

The company also gives customers access to a licensed private investigator who will work under a power of attorney (pre-paid legal services) to restore customers' identities to pre-theft status. 

Service Guarantee

LegalShield IDShield offers a $5 million service guarantee that acts like identity theft insurance by covering and reimbursing customers for expenses in the event of identity theft.

The company states on its website that it doesn't "give up until your identity is restored". IDShield gives full access to its customer service agents around-the-clock as well as access to private investigators.

The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity.

Additionally, IDShield has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.).

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The Bad

  • Lack of Antivirus Software

Lack of Antivirus Software

Unfortunately, LegalShield IDShield does not seem to provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.

The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own protective software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices.

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The Bottom Line

LegalShield IDShield offers both individual and family identity theft plans, several identity protection and recovery services, and a $5 million service guarantee. IDShield also provides several identity monitoring services including social media monitoring, credit card and debit card monitoring, and more.

Additionally, the company services customers nationwide, provides helpful and educational information on its website, and offers 24/7 emergency identity theft customer service as well as access to licensed private investigators.

Unfortunately, the company does not appear to provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software.

According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers.

Although IDShield does not seem to offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.

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Star Rating

4.5

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229 Reviews

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5 grade

82%

4 grade

7%

3 grade

0%

2 grade

2%

1 grade

10%

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Braylyn Linford Lehi, UT

We have had ID shield for years and the one time we try to use them they pretty much told us that our payments that we made an account for nothing I don’t think they’re very good credible company. Not good for the money that we paid.

1 year ago

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Teana Gilinson

I've obtained an out-of-state mortgage where the lender got my credit score from all 3 credit bureaus. Nothing picked up by ID shield. Credit card company informed me that someone tried to use my card in 2 different foreign countries. Must have gotten my number from internet, but not picked up by ID Shield. When I reported these concerns they told me not to worry since their attorneys would take care of everything if my ID was stolen. They only monitor 1 out of 3 credit bureaus. Said these things may have been reported to other 2 and not reached Equifax yet. They couldn't explain how my lender got all 3 credit scores without having it show up on the 1 they monitor. Since they monitor only reports from 1 credit bureau, I figure they're only doing 1/3 of the job they should be doing. They also have my credit score listed much lower than what my mortgage broker told me they were. Their suggestion for all of this - monitor my own credit reports by getting annual reports from all 3 bureaus. ACCOUNT CANCELLED.

3 years ago

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Marian Yarrington Lexington, SC

My only complaint is that offices are closed on the weekends so if you have a problem you have to wait until Monday morning to talk to someone and get help. My problem occurred late on a Friday and no help is available until Monday morning.

5 years ago

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Ginger Watsontown, PA

Legal Shield is good if there are participating providers in your area. But here in Central PA there are none. I was assigned an non participating attorney and he wasn't very good. When I called Legal Shield to ask if he was a participating attorney or an outside attorney, I was told he was participating. I found out later he wasn't. I don't even know if I got an discount on his services because he wouldn't provide his regular fees of tell me what sort of discount I received. When I called Legal Shield they told me they couldn't give me any of that information. I'm thinking about canceling my membership because I don't think it does me any good in this area,

6 years ago

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